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How can i help CCP determine the reason for my connection issues ?
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Solstice Project's Alt
Doomheim
#1 - 2013-12-03 18:57:50 UTC
My last days playing and you do this to me. :)

Yesterday, when i logged in via landline,
i got a socket closed error within a minute of playing.
Every time i logged in.

Today, it's the same.


Yesterday, i've switched to a separate connection (smart man me, has three)
which worked ... which makes no sense. At all.


What's going on ? Too much solar activity ? (haven't checked. doubtfull.)
Is the internet breaking down ?
OMG NSA ?


I will now try to use another connection and see if it works out.

Then report back.


Tell me how i can help you, CCP, to narrow down the issue.

Buy Solstice Project for PLEX4GOOD ! https://forums.eveonline.com/default.aspx?g=posts&find=unread&t=301266 (this alt-character will get deleted once the sale is done, on 6th of december)
Abdiel Kavash
Deep Core Mining Inc.
Caldari State
#2 - 2013-12-03 18:59:36 UTC
Run LogServer.exe before you start EVE, and submit the logs from that in a petition or a bug report (I'm actually not sure which one is appropriate in this case).
baltec1
Bat Country
Pandemic Horde
#3 - 2013-12-03 18:59:45 UTC
Who is your internets provider?
Solstice Project's Alt
Doomheim
#4 - 2013-12-03 19:08:52 UTC
Abdiel Kavash wrote:
Run LogServer.exe before you start EVE, and submit the logs from that in a petition or a bug report (I'm actually not sure which one is appropriate in this case).

Thiiiis seems like a very good idea and i will look into it.

baltec1 wrote:
Who is your internets provider?
How would it help if i told you ?

Serious question.

If i told you it's A1 and that i have no idea about their infrastructure,
how would that help ? :/

Anyhow ... it's A1.

Tell me what to do with that information.



Anyhow ... my seperate connection works fine. I have a stable TQ connection,
but the rest of the internet lags and i get random 404s.

So the first connection doesn't doesn't do well with TQ, but the rest of the internet,
while the second connection works well with TQ, but ...

... this is silly ............

Buy Solstice Project for PLEX4GOOD ! https://forums.eveonline.com/default.aspx?g=posts&find=unread&t=301266 (this alt-character will get deleted once the sale is done, on 6th of december)
ElQuirko
University of Caille
Gallente Federation
#5 - 2013-12-03 19:12:20 UTC
The connection issues are caused by the NSA's search algorithms settling in. Don't worry, normal service will soon resume, with the added bonus of all your comms being logged.

...even though they could draw the chatlogs from your cache files much more easily.

Dodixie > Hek
Jove Death
Garoun Investment Bank
Gallente Federation
#6 - 2013-12-03 19:53:15 UTC
Forgive me for being clueless to your area in the world

Couple of things I learnt from standard phone lines

Theres copper and aluminium phone lines. You could have both. Either way neither of them will go in the same path. You may find one of your lines goes 2 miles to the exchange and the other goes 100m.

I'm not sure what your wall socket looks like but in the uk you can remove the panel and inside is a phone connector. Some providers ask you to stick a phone in and see if there's any crackling, Distortion or noise.

Secondly just sit there and ping google or bbc and see if packets are lost. This can give you an idea if the connection is stable. The other is to contact the provider and run a line test to see how much noise is on the line to see if this can be causing the fault. they can also check if there is a problem anywhere else.

However please note all line connections from your house, flat or building are not the same unless you have a lease line or something.

PS I £$%^*" hate your leaving Big smile

Quoting "you will die" in EvE is fail Chars dont die in EvE. Unless you have a heart attack eek.
Solstice Project's Alt
Doomheim
#7 - 2013-12-03 20:03:57 UTC
Jove Death wrote:
Forgive me for being clueless to your area in the world

Couple of things I learnt from standard phone lines

Theres copper and aluminium phone lines. You could have both. Either way neither of them will go in the same path. You may find one of your lines goes 2 miles to the exchange and the other goes 100m.

I'm not sure what your wall socket looks like but in the uk you can remove the panel and inside is a phone connector. Some providers ask you to stick a phone in and see if there's any crackling, Distortion or noise.

Secondly just sit there and ping google or bbc and see if packets are lost. This can give you an idea if the connection is stable. The other is to contact the provider and run a line test to see how much noise is on the line to see if this can be causing the fault. they can also check if there is a problem anywhere else.

However please note all line connections from your house, flat or building are not the same unless you have a lease line or something.

PS I £$%^*" hate your leaving Big smile
I will look into this,
but it's not actually a phone line. I ... think.

Hell ... how would i know, i don't even own a landline phone.
It's all optical, afaik. I hate hardware. It just has to work. *lol*


Hey ... btw ... if you wanna join in ... i'm giving a small lightshow in hek,
advertising for Rhivre's Raffle and my character sale.
Will do so for my last days.


Bring a ship with drones and fit lasers onto it ... :)

We could make some noise together,
but please don't bring smartbombs ... ^_^

Buy Solstice Project for PLEX4GOOD ! https://forums.eveonline.com/default.aspx?g=posts&find=unread&t=301266 (this alt-character will get deleted once the sale is done, on 6th of december)
Montami
Dreddit
Test Alliance Please Ignore
#8 - 2013-12-03 20:10:47 UTC
Ping your local router for a few minutes. See if you got issues there, you should be getting < 1 ms ping.
Trace the route to tranquility. Start pinging individual nodes, see where it goes wrong.
Solstice Project's Alt
Doomheim
#9 - 2013-12-03 20:20:24 UTC
Montami wrote:
Ping your local router for a few minutes. See if you got issues there, you should be getting < 1 ms ping.
Trace the route to tranquility. Start pinging individual nodes, see where it goes wrong.
Acknowledged, thanks !

I can tell for sure that the issue isn't locally.

Connection 1 works for everything but TQ,
while Connection 2 works for TQ but lags for everything else.
(2 is a completely seperate connection, air-line)

Buy Solstice Project for PLEX4GOOD ! https://forums.eveonline.com/default.aspx?g=posts&find=unread&t=301266 (this alt-character will get deleted once the sale is done, on 6th of december)
Jove Death
Garoun Investment Bank
Gallente Federation
#10 - 2013-12-03 21:26:03 UTC
Solstice Project's Alt wrote:
Jove Death wrote:
Forgive me for being clueless to your area in the world

Couple of things I learnt from standard phone lines

Theres copper and aluminium phone lines. You could have both. Either way neither of them will go in the same path. You may find one of your lines goes 2 miles to the exchange and the other goes 100m.

I'm not sure what your wall socket looks like but in the uk you can remove the panel and inside is a phone connector. Some providers ask you to stick a phone in and see if there's any crackling, Distortion or noise.

Secondly just sit there and ping google or bbc and see if packets are lost. This can give you an idea if the connection is stable. The other is to contact the provider and run a line test to see how much noise is on the line to see if this can be causing the fault. they can also check if there is a problem anywhere else.

However please note all line connections from your house, flat or building are not the same unless you have a lease line or something.

PS I £$%^*" hate your leaving Big smile
I will look into this,
but it's not actually a phone line. I ... think.

Hell ... how would i know, i don't even own a landline phone.
It's all optical, afaik. I hate hardware. It just has to work. *lol*


Hey ... btw ... if you wanna join in ... i'm giving a small lightshow in hek,
advertising for Rhivre's Raffle and my character sale.
Will do so for my last days.


Bring a ship with drones and fit lasers onto it ... :)

We could make some noise together,
but please don't bring smartbombs ... ^_^



No i aint going its too painful im in tears.

Oh wait tears gone. Hell that was quick. Send me mail with info ill be there Big smile

Quoting "you will die" in EvE is fail Chars dont die in EvE. Unless you have a heart attack eek.
Orravan
Anomalie
#11 - 2013-12-03 22:12:17 UTC  |  Edited by: Orravan
Solstice Project's Alt wrote:
I can tell for sure that the issue isn't locally.

Connection 1 works for everything but TQ,
while Connection 2 works for TQ but lags for everything else.
(2 is a completely seperate connection, air-line)

Isn't that a sign of either hardware or software firewall issue ?

Though it looks like you're not the only one having this issue. There's several reports of similar issues (though I'm fine, so far).
It may come from a particular ISP, or a faulty backbone.

Finicky diplomat. Suicidal explorer. Faithful ally.
gfldex
#12 - 2013-12-03 22:23:19 UTC
Run http://www.pingplotter.com/ and provide logs to CCP.

If you take all the sand out of the box, only the cat poo will remain.
Solstice Project's Alt
Doomheim
#13 - 2013-12-03 22:25:54 UTC
Orravan wrote:
Solstice Project's Alt wrote:
I can tell for sure that the issue isn't locally.

Connection 1 works for everything but TQ,
while Connection 2 works for TQ but lags for everything else.
(2 is a completely seperate connection, air-line)

Isn't that a sign of either hardware or software firewall issue ?

Though it looks like you're not the only one having this issue. There's several reports of similar issues (though I'm fine, so far).
It may come from a particular ISP, or a faulty backbone.
I only know the VIX here ...

Buy Solstice Project for PLEX4GOOD ! https://forums.eveonline.com/default.aspx?g=posts&find=unread&t=301266 (this alt-character will get deleted once the sale is done, on 6th of december)
Solstice Project's Alt
Doomheim
#14 - 2013-12-03 22:32:38 UTC
gfldex wrote:
Run http://www.pingplotter.com/ and provide logs to CCP.
Acknowledged !

Buy Solstice Project for PLEX4GOOD ! https://forums.eveonline.com/default.aspx?g=posts&find=unread&t=301266 (this alt-character will get deleted once the sale is done, on 6th of december)
Cur Wulff
Doomheim
#15 - 2013-12-03 23:00:36 UTC
Try this: www.lowerping.com

Use the free trial. Connect to the UK server.

How will that help? Lowerping uses a custom rout from A to B and also uses SSH so your packets get priority over youtube/torrents etc etc. If this fixes your issues it will show that along the rout from A to B that your ISP uses there's a dodgy node along the way that's not coping with the traffic that it has to handle.



configure QOS on your Router
http://en.wikipedia.org/wiki/Quality_of_service
Google your router make/model with QOS at the end.
I believe the port you want to give high priority to is 26000 as form the info found in this thread - it may be out of date tho... so worthwile checking - http://oldforums.eveonline.com/?a=topic&threadID=975371
What that will do to help is your router alocates higher priority/more bandwidth to everything going in/out of that port. So out of everything that's using the internet on your network, Eve's traffic gets ambulance like priority. That will rule out that other things you have open (skype, windows update, steam, youtube, evemon, etc etc etc) isnt cauasing issues by stealing too much bandwidth



Bacis stuff: go speedtest.net and do a test. Find out what speed's your ISP is offering. If yours look crappy in comparison, ring your ISP and complain. If your on something like ASDL2+ occasionaly they need to reset the port at the exchange. This is a common thing in Australia - its normal for us to have to do it 1ce or twice a year as our 14mbit conection drops to 6mbit for no aparent reason. The port reset fixes this. They can also perform line tests to see if you're getting noise/interference that's causing packet drop. I'd also try unplugging the phones in your house and letting the internet run for a bit if you are on ASDL to rule out a dodgy line filter causing interference.



Also as others advised, use pingplotter. Tranquility's IP is 87.237.38.200




If all else fails..... Have you tried turning it off and on again?


Thanks for your call and i hope you have a lovely day - Dave from IT Support in Mumbai.