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Ok please do not shoot me down.

I am not getting where some are thinking there is no apology.
there is a clear apology and regret in the DEV blog and there have been additional apologies in this forum together with extra clarifications. Basically all the concerns I raised have been answered between the two.

I looked at it very closely, sure it contained some in character stuff, but in the FAQ section they made a number of points really clear. The forum posts even went beyond that. Whatever your feelings This would have been cleared with legal, NO business could do otherwise.

I know a sort of letter with all the points raised one by one with the answers next to them would seem very easy but CCP is a business.

There is no way they can bring out all their internal discussions and proposed fixes.It is not pride it is business.

I raised a number of points and demanded answers,they answered others as well, but I only expected them to answer them and promise to take them forward and make things better for the future.

They simply cannot get on their knees and beg for forgiveness, It just cannot happen, no matter how bad some of the people feel both the devs and the players.

They have tried to give a clear idea of what happened, but we really cannot expect the contents of their root cause analysis and their internal actions to correct and prevent.

In terms of an explanation, that is all we can expect to get, and quite honestly better than I expected.

we need to give them encouragement now to get better at things and encourage them to provide fun events.

They did say sorry, telling them it is not a good enough apology, apologize some more is just going to leave you disappointed and dissatisfied and make them regret being this open.

I gave them a really rough ride (and that's the understatement of the century) in these forums and they came through with the answers accepting they made real errors.

As such I believe, they now deserve the right to step back and fix things for the future.

Of course If there are individual issues that cause you concern tell them those clearly there is so much here they may have missed them, If they can answer those they have shown that they will try. But if you ask them about their internal processes and staff relations you will be disappointed.