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unfair reimbursement discrimination

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icelacky
Federal Navy Academy
Gallente Federation
#1 - 2013-11-26 02:37:58 UTC  |  Edited by: ISD Ezwal
Our alliance engaged in a fight a few nights ago, where our carriers were being jammed in triage. Our subcap pilots were killed inside the pos bubble. They were withint 1 km of the tower so this wasn't a case of the wreck coasting into the shield after it died due to server lag. Also after the fight was over carrier wrecks were actually flying through space.

So like any good capsuleer I reported it to ccp hoping for a reimbursement. I waited patiently for 2 days for the petition to get answered. The response I got was this.


*Snip* Please refrain from posting GM correspondence. ISD Ezwal


Now in the passed I have petitioned losses, and told other things such as "This was not caused by the server but pilot error." This time however I feel the lack of such message was an admission of a server side problem.

I have heard that many larger alliance do get reimbursed foe similar issues during fights. I was also told but not sure that there is an actual exploit involved here with drones going inside our pos shield(which we have screen shots to prove.) to kill our pilots.

Are we being discriminated against for not being a large enough alliance to care about? If this were goons or nc. would these ships be replaced?

I am putting this in this forum to find out for sure because I wanted to know wether this has happened to anyone else or is this an isolated incident?
Endovior
PFU Consortium
#2 - 2013-11-26 20:06:27 UTC
Reimbursement Policy wrote:
5. Any losses of any kind resulting from a large-scale player engagement are not covered by this reimbursement policy.


Part of the policy is that a large-scale fight means no reimbursement, and that should be an across-the-board thing, with no 'special exceptions' for large alliances. If you've heard differently, I'd like to hear it; stories I've heard about ships destroyed due to lag or bugs or whatever in these fights basically go 'welp, time to buy a new one', not 'petition that and get it back free'.

Now, if there's some kind of actual exploit floating around, that might be a different story, especially if you've got proof of the exploit you can present to CCP. It's my understanding, after all, that the policy was intended to be "we don't reimburse when people die to lag" not "we don't reimburse when people are killed by exploits". You might try again, or attempt to escalate, or whatever; GMs are human, and they can make errors. Regardless, though, unsupported accusations of favoritism are not an appropriate response to the situation.
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#3 - 2013-11-27 01:47:36 UTC
IBTL

Discussing GM communications is against forum rules.

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter
Abdiel Kavash
Deep Core Mining Inc.
Caldari State
#4 - 2013-11-27 03:16:20 UTC  |  Edited by: Abdiel Kavash
As a rule, nothing ever gets reimbursed from any situation resembling a fleet fight, unless it's a result of an already acknowledged bug by CCP. Lag is not a bug. And trust me, it's better this way. (CCP used to reimburse fleet losses back in the day, and in the end it was way worse for everyone involved.)

Accusing other alliances of favoritism will get you no sympathy, if anything it will get your thread locked even faster than posting GM conversations.
ISD Ezwal
ISD Community Communications Liaisons
ISD Alliance
#5 - 2013-11-27 17:13:06 UTC
icelacky wrote:
... I am putting this in this forum ...
Putting GM correspondence on the forum is against The rules:
9. Posting of private CCP communication is prohibited.

The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including petition responses and emails) received from any of the aforementioned parties.

As your thread hinges on the edited out part, it gets a lock.

ISD Ezwal Community Communication Liaisons (CCLs)