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Feedback Request - Margin trading and accurate market UI

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Author
Lucas Kell
Solitude Trading
S.N.O.T.
#161 - 2013-11-22 16:20:29 UTC
Valterra Craven wrote:
I have a very simple solution that pretty much no one will like.

Make buy orders put people's wallet into the negative.

This could have problems though
*Creating isk out of thin air and then deleting those chars (would have to make a rule that you can't delete chars with negative balances)
So what you are saying is a I can put down a buy order for an obscure item for a stupidly high price (like trillions) then sell that item to myself from another char, leaving me a locker up character slot, but netting my main trillions of isk?
Sounds brilliant, sign me up.

Just put 2 columns on the market screen:
- % in escrow
- Max items covered by wallet + escrow

Shazzam, problem solved. The only sad ones are the scammers, and they should have to actually do something clever to scan, not just rely on a dodgy mechanic.

The Indecisive Noob - EVE fan blog.

Wholesale Trading - The new bulk trading mailing list.

Valterra Craven
#162 - 2013-11-22 16:49:04 UTC  |  Edited by: Valterra Craven
Lucas Kell wrote:

Just put 2 columns on the market screen:
- % in escrow
- Max items covered by wallet + escrow

Shazzam, problem solved. The only sad ones are the scammers, and they should have to actually do something clever to scan, not just rely on a dodgy mechanic.


*Shrug* I said it was a simple and no one would like it, I didn't say it was good :P

But yes, yours is much better lol. I've removed my stupid post though
Hel O'Ween
Men On A Mission
#163 - 2013-11-22 16:50:21 UTC  |  Edited by: Hel O'Ween
Motoko Innocentius wrote:
Add margin scamming teaching to tutorials, and how to see through them. Most newer players do the tutorials, and having margin trading scam scheme explained there could educate people enough.


Agreed.

[Off topic]: the market itself (including the skills involved) could use a tutorial. Starting off by explaining that EVE's market is not like a store, where you buy the product you point your finger onto and pay the price from its price tag, but that it's a broker's market where the best order (lowest sell, highest buy) is always served. And that therefore the only viable sort order of the market interface is by price. (Not that I don't appreciate the added profits from mis-clicks)

EVEWalletAware - an offline wallet manager.

Alvatore DiMarco
Capricious Endeavours Ltd
#164 - 2013-11-22 17:00:19 UTC  |  Edited by: Alvatore DiMarco
People often complain that CCP is trying to "dumb EVE down" and I usually ignore them.

This time, I'm not sure there's any way you can change the market interface or the Margin Trading skill that won't result in doing exactly that.

Generally speaking, most people only fall for a margin scam once. Those people either quit the game (and really, if a margin scam makes them quit then there are far worse things they're better off not knowing about) or learn how to see scams and never get scammed again. If anything needs to be changed, the change needs to be that the new player is informed that scams exist, the market cannot be relied upon as 100% guaranteed (nor can contracts for that matter) and that "buyer beware" is in full effect at all times.

The market isn't broken. The Margin Trading skill isn't broken. Neither of these things need to be fixed.

What's broken is that new players are allowed to believe orders are 100% guaranteed and that scams only happen to other people.
Psychoactive Stimulant
#165 - 2013-11-22 17:07:13 UTC
Make the order RED if the buy order would fail.
Benny Ohu
Royal Amarr Institute
Amarr Empire
#166 - 2013-11-22 17:38:50 UTC
I haven't read the thread, sorry. Here's my idea:

Above the buy orders, place a little information box with a triangular yellow hazard symbol Attention. Next to the hazard symbol, a text box notifies players that buy orders are not guaranteed, and without ISK backing they may collapse. A tooltip may give more information.

All the information the player needs to know is right there. They understand that buy orders are not a guarantee. Now they're left to make their own decisions based on that information.
Lady Zarrina
New Eden Browncoats
#167 - 2013-11-22 18:06:52 UTC
At first I was thinking the market order should be suspended and allow the player to correct the situation (move funds to the account, sell assets, etc). But basically they made a mistake or they outright tried to scam someone. There should be a penalty. So the order should definitely be cancelled.

Since there is no legal system to hold people accountable we need to be rigid. Ideally we could assign fines and penalties, but in this game environment it is impractical.




EVE: All about Flying Frisky and Making Iskie

Ranamar
Nobody in Local
Deepwater Hooligans
#168 - 2013-11-22 18:08:21 UTC
Florian Bao wrote:
CCP Rise wrote:
Thats it, I'm done making balance threads and sticking to market related threads from now on!




yes, please pay more attention to market and industry optimization


I'd worry that industry threads might bring out the "minerals I mine are free" crowd... but yes, this is probably one of the more cogent balance discussion threads I've seen.
Batelle
Federal Navy Academy
#169 - 2013-11-22 18:37:34 UTC  |  Edited by: Batelle
What options are on the table? Is it possible to allow the failed order to go through anyway, with a negative balance to be applied to the buyer? I understand the problems here, as you're basically generating isk from the Secure Commerce Commision and players could scam their own alts for big money. Negative balance alts could be locked from character transfers or biomassing, but that doesn't fully solve the problem. Still considering how escrow and the SCC is supposed to work, they make the purchase on behalf of the buyer. I kind of like the idea of a fine or some other punitive measure taken by the SCC against a player for failing a buy order. And while I don't like margin scams, i don't think that failing a buy order should be necessarily eliminated as a possible outcome. On the other hand, the loss of the broker's fee can be a significant penalty.

The first solution imagines the SCC is able to ping player's accounts constantly, could the extra database calls cause technical problems?

CCP Rise wrote:
A second possibility, which emerged from the discussion with the CSM, was built around marking orders in the market interface based on whether or not they were placed using margin trading. This would mean that when you place a buy order you would have to decide whether that would be a 'guaranteed' order or not, and then it would be marked (colored or check boxed or something) in the market interface so that people would know whether there was risk involved in trying to fill the order.


This idea seems bad because I would expect 99% of legitimate buy orders to have been made by players with the margins trading skill. If you want to identify margin trading scams you just have to look at minimum quantity and decide if that makes sense given the particular order or the range of the order.

"**CCP is changing policy, and has asked that we discontinue the bonus credit program after November 7th. So until then, enjoy a super-bonus of 1B Blink Credit for each 60-day GTC you buy!"**

Never forget.

Jace Bowen
The Scope
Gallente Federation
#170 - 2013-11-22 19:21:49 UTC  |  Edited by: Jace Bowen
Above all caveat emptor: buyer beware. I agree with all the people that have said "tell the newbs buy orders are not guaranteed."

Secondly, reputation matters. That's why people buy stuff from Amazon.com, Newegg, and the guy you don't know on eBay with a 99% satisfaction rating. I wholeheartedly support some kind of market feedback report for characters and attaching that report to each buy order. To a lesser degree, fines and bans (from a station or all stations owned by an NPC corp) for repeatedly failed buy orders would also be appropriate as well as how a real broker would act. You would also need some sort of mechanic for un-banning.

Lastly, I disagree with all the calls for having isk in your wallet to cover the entire order, as it seems to be to defeat the purpose of margin trading. Instead, perhaps require that the escrow amount be replenished every X hours. And if you're into marking margin orders in the market, also indicate which margin orders have less than x% of the escrow remaining. For legitimate margin traders, perhaps even have an option on the buy order for the seller's items to go into an "item escrow" if the necessary isk is not available in the "isk escrow." After a certain number of days, if isk is not forthcoming, the items are released from escrow. I suppose you'd also have to note that on the buy order as well.

P.S. I know that, in this case, the buyers are also sellers, but I think you get what I mean. I just wanted to use a Latin phrase to make me look smarter, ok.
Boris Amarr
Viziam
Amarr Empire
#171 - 2013-11-22 19:24:38 UTC
Remove Margin Trading skill and return skill points for people who learn it. I think it is easiest way and most right.
GreasyCarl Semah
A Game as Old as Empire
#172 - 2013-11-22 19:33:01 UTC  |  Edited by: GreasyCarl Semah
Buy orders should be guaranteed, that is the job of the broker and why you pay the broker fee to begin with. You don't have a market without binding buy orders. In real life the broker is the actual buyer and the trades that you place as a buyer don't actually "settle" for 2-3 days. The broker's job is to provide that period of float between the time the trade is made and the money changes hands, he guarantees both ends of the transaction. The issue with the game is that there is no recourse because of the ability to generate throw away accounts. Therefore you need a mechanic that holds the character placing the order responsible for the entire order. I like the idea of orders becoming "inactive" once the character's wallet falls below the level required to perform on the largest oustanding order.
Crestor Markham
Sebiestor Tribe
Minmatar Republic
#173 - 2013-11-22 19:50:19 UTC
Kal Arkhenty wrote:
mynnna wrote:

Grandma Squirel wrote:
What about a penalty paid by the margin trader for a failed order? To start with, the 24% or more that the put down could be paid to the attempted seller; so the seller gets 24% and keeps their item(s). You could ratchet it up and have the penalty that could bring the trader's wallet negative, though obviously, you couldn't give any of the negative wallet penalty to the seller, it would need to just be an isk sink.


Both ideas ultimately can hit a legitimate user as well, and while in real world terms the legitimate uses are really sort of odd, they are what they are.

I think being fined for not having enough funds to pay for an order, albeit annoying, is reasonable. In the real world you get fined if you write a check you can't cover. It would force you to pay more attention to how you lay out your buy orders.



No penalty of any kind on the margin scamming character will ever work. This is done on throwaway alts and their owners don't care in the least about negative balances, inability to trade with that char anymore, etc. etc.
Tippia
Sunshine and Lollipops
#174 - 2013-11-22 19:57:26 UTC  |  Edited by: Tippia
GreasyCarl Semah wrote:
Buy orders should be guaranteed, that is the job of the broker and why you pay the broker fee to begin with. You don't have a market without binding buy orders.
They are. If the sale doesn't go through, you pay no fees; all trades are binding so you can never be left without your part of the bargain.

But that's not what the “no guarantees” thing is about, though. There is absolutely nothing to guarantee that, by the time you click the “Sell” button, the order is still around. There is no way to guarantee this without completely breaking the game.

The other party might have cancelled his order.
Someone else might have beaten you to it.
The order may have expired.
The order may have been adjusted to no longer fit what you're accepting.
The entire account might have been deleted and all characters biomassed.
Oh, and the buyer might have ran out of money, but that's ok because you are still being 100% protected and you're not going to lose a dime.

As someone who's intending to sell stuff to buy orders, all the above eventualities are risks you have to account for. If you're buying to something that you stand to make a lot of money from, #1 and #2 are particularly probable — the buyer might not actually have intended it to be such a good deal, and someone else might have been quicker to spot it than you were.

If you want to “fix” the “problem” of people trying to sell to order that might not pan out, all the above needs to be addressed equally since he's equally screwed either way. Of course, the margin trading scam relies on people not bothering to look up the actual trade value of the goods they're investing in so none of the above are even related, and the neither the problem nor the solution has anything to do with the skills or orders involved…

The only solution to this non-issue is if people learn (or, if they absolutely must, are force-fed) the information they need to make the right decisions. Restricting the ability to trade for either party for any reason is wrong-headed since that is not the issue. This is an information and education problem, not anything related to skills or mechanics.

Quote:
In real life the broker is the actual buyer
…and 1) this is not real life, but 2) even in real life, if the broker is too slow on the order, he can't complete it. Same as in EVE.
Crestor Markham
Sebiestor Tribe
Minmatar Republic
#175 - 2013-11-22 20:01:30 UTC  |  Edited by: Crestor Markham
GreasyCarl Semah wrote:
Buy orders should be guaranteed, that is the job of the broker and why you pay the broker fee to begin with. You don't have a market without binding buy orders. In real life the broker is the actual buyer and the trades that you place as a buyer don't actually "settle" for 2-3 days. The broker's job is to provide that period of float between the time the trade is made and the money changes hands, he guarantees both ends of the transaction. The issue with the game is that there is no recourse because of the ability to generate throw away accounts. Therefore you need a mechanic that holds the character placing the order responsible for the entire order. I like the idea of orders becoming "inactive" once the character's wallet falls below the level required to perform on the largest oustanding order.



You have hit the crux of the problem here, and how it differs from real life: Nobody is actually providing the margin credit in the game, so the orders are not guaranteed. Rendering the orders inactive when they can't be covered is the best suggestion within the game as it sits right now.

What if we made it more like real life? What if we made a real entity actually extend you the margin credit? How about a corp wallet division provides the margin division, and margin trading is a role that can be granted, allowing that character to make margin orders guaranteed by the funds in that wallet division--and allowing the corp to charge interest for the funds so borrowed, also as in real life?

This would obviously not work for NPC corp members, which is honestly more of a feature than a bug. It gives budding marketeers more incentive to work together and collaborate rather than just penny war each other solo.

As a fun bonus: the New Margin Trading Scam of convincing your corp to guarantee your scam orders. THAT is a proper devious eve player vs eve player scam, not some abuse of mis-implemented margin trading abilities.
GreasyCarl Semah
A Game as Old as Empire
#176 - 2013-11-22 20:22:03 UTC
Tippia wrote:
GreasyCarl Semah wrote:
Buy orders should be guaranteed, that is the job of the broker and why you pay the broker fee to begin with. You don't have a market without binding buy orders.
They are. If the sale doesn't go through, you pay no fees; all trades are binding so you can never be left without your part of the bargain.

But that's not what the “no guarantees” thing is about, though. There is absolutely nothing to guarantee that, by the time you click the “Sell” button, the order is still around. There is no way to guarantee this without completely breaking the game.

The other party might have cancelled his order.
Someone else might have beaten you to it.
The order may have expired.
The order may have been adjusted to no longer fit what you're accepting.
The entire account might have been deleted and all characters biomassed.
Oh, and the buyer might have ran out of money, but that's ok because you are still being 100% protected and you're not going to lose a dime.

As someone who's intending to sell stuff to buy orders, all the above eventualities are risks you have to account for. If you're buying to something that you stand to make a lot of money from, #1 and #2 are particularly probable — the buyer might not actually have intended it to be such a good deal, and someone else might have been quicker to spot it than you were.

If you want to “fix” the “problem” of people trying to sell to order that might not pan out, all the above needs to be addressed equally since he's equally screwed either way. Of course, the margin trading scam relies on people not bothering to look up the actual trade value of the goods they're investing in so none of the above are even related, and the neither the problem nor the solution has anything to do with the skills or orders involved…

The only solution to this non-issue is if people learn (or, if they absolutely must, are force-fed) the information they need to make the right decisions. Restricting the ability to trade for either party for any reason is wrong-headed since that is not the issue. This is an information and education problem, not anything related to skills or mechanics.

Quote:
In real life the broker is the actual buyer
…and 1) this is not real life, but 2) even in real life, if the broker is too slow on the order, he can't complete it. Same as in EVE.


The purpose of this thread is to eliminate the instance where the buyer has an order up that he can't perform on. Everything you listed is part of normal market game play.

There is no logical reason that such an order should exist. And the broker placing the order wouldn't let someone continue to place worthless orders either. That IS the point of the order guarantee, ie the guarantee that the order is legitimate in the first place and can be completed.

No one is looking to guarantee that someone can click a mouse fast enough to get to an order. Jesus, what a straw man argument that is.

As for your nonsense about a broker being "too slow" to complete an order in real life, that is quite comical. This isn't the 1920s. But even if it were or alternatively, there is some market mishap, the broker will cover the other side of the trade and resolve the position for his customer.
GreasyCarl Semah
A Game as Old as Empire
#177 - 2013-11-22 20:31:04 UTC
Crestor Markham wrote:
You have hit the crux of the problem here, and how it differs from real life: Nobody is actually providing the margin credit in the game, so the orders are not guaranteed. Rendering the orders inactive when they can't be covered is the best suggestion within the game as it sits right now?

What if we made it more like real life? What if we made a real entity actually extend you the margin credit? How about a corp wallet division provides the margin division, and margin trading is a role that can be granted, allowing that character to make margin orders guaranteed by the funds in that wallet division--and allowing the corp to charge interest for the funds so borrowed, also as in real life?

This would obviously not work for NPC corp members, which is honestly more of a feature than a bug. It gives budding marketeers more incentive to work together and collaborate rather than just penny war each other solo.

As a fun bonus: the New Margin Trading Scam of convincing your corp to guarantee your scam orders. THAT is a proper devious eve player vs eve player scam, not some abuse of mis-implemented margin trading abilities.



An interesting idea, leveraging the corporate wallet. Might end up with the JPM whale trade scenario where one guy loses a bit of company money. lol
Tippia
Sunshine and Lollipops
#178 - 2013-11-22 20:50:49 UTC  |  Edited by: Tippia
GreasyCarl Semah wrote:
The purpose of this thread is to eliminate the instance where the buyer has an order up that he can't perform on. Everything you listed is part of normal market game play.
…including there not being enough ISK at the other end. So I'm questioning why it needs to be addressed at all since it makes absolutely no difference for the seller why the order failed.

Quote:
There is no logical reason that such an order should exist.
Sure there is: the buyer might be able to get the ISK back in there before anyone tries to sell to it. Again, saying that it shouldn't exist is like saying that an order that the buyer is going to cancel or adjust in very soon should not exist. After all, you won't be able to sell it either, and on your end, it will be the exact same thing.

The problem you're seeing is that the information you should be looking at isn't the one you're looking at. So fix that problem. Don't make arbitrary rules about which failed sales should be burdened with because that just makes the entire market inconsistent and ineffective.

Quote:
No one is looking to guarantee that someone can click a mouse fast enough to get to an order. Jesus, what a straw man argument that is.
Not really, no. If people start suggesting that they should be guaranteed to sell to any order they see on the market, then it applies equally to all reasons why they might not be able to do so. You may not have fully considered what you were saying, but the ramifications of the kinds of guarantees you're asking for really do go that far.

It's not a straw man — it's explaining to you what you're suggesting. I am fully aware that it's not your intent to suggest that you should be able to sell to orders that no longer exist, but that is still effectively what you're doing. Again, just because you can see an order on the market does not ever mean that you will be able to buy or sell to it. The problem is that people assume that they can — that's the actual knowledge problem that needs fixing. As far as accurate market data goes, it already exists people assume that it is in the order list — that's the other actual knowledge problem that needs fixing.

Quote:
As for your nonsense about a broker being "too slow" to complete an order in real life, that is quite comical. This isn't the 1920s.
…and brokers can still be too slow to complete an order. Communication is fast these days, but it isn't instant and it's first come first serve.
Savira Terrant
Native Freshfood
Minmatar Republic
#179 - 2013-11-22 20:58:11 UTC  |  Edited by: Savira Terrant
CCP Rise wrote:


The solution we proposed to the CSM initially was based around the idea that if you didn't have enough money in your wallet to back an order, that order would be cancelled. This would still allow traders to benefit from being able to have multiple orders for which they couldn't cover the total. For example, I could have one buy order for a thorax at 5 mil, and another order for a rupture at 5 mil with only 7 mil in my wallet. If my wallet went below 5mil, it would cancel both orders.

There are several problems with this solution, the biggest of which is that it puts unwanted pressure on legitimate up-and-coming market traders who need to be able to leverage the ISK they have. There is also some advanced market gameplay around putting up very large buy orders which you can't technically cover, but which also will never realistically get filled. If you guys have feelings either way about this solution please share.


I like this idea very much. The monetary pressure is not nessesarily a bad thing.
What I do not like at all would be the cancelation of the orders. Please suspend them instead. So if e.g. an active sell order can give you back enough money for it, then it automaticly resumes the buy orders.

Then I would also like to both easily see the total ISK needed to keep your orders alive (within the journal section, e.g. under the balance) and also a warning popup, when buying stuff would bring your wallet below the shreshold.
Cool would be the option to only (or additionaly) show the difference between the the two and the option to have a virtual "zero" balance option. Showing - and acting like - a balance of zero if the real balance coincides with the needed balance for the buy order.

CCP Rise wrote:
A second possibility, which emerged from the discussion with the CSM, was built around marking orders in the market interface based on whether or not they were placed using margin trading. This would mean that when you place a buy order you would have to decide whether that would be a 'guaranteed' order or not, and then it would be marked (colored or check boxed or something) in the market interface so that people would know whether there was risk involved in trying to fill the order. This has several problems also, including: making legitimate market activity seem shady, making the interface more confusing, adding clicks for people placing orders and also costing new players money by steering them away from cheaper orders because of fear of scams.


This I don't like for the problems stated. May have sounded cool during the brainstorming phase, but as soon as the hats were on, should have been discarded right away. How did this even make it into a dev post?

Edit: Actually, if I were put on the red hat myself, I'd say just remove the damn skill. There may be "legit" uses for it, but why should someone trade with more than he has?!

.

Sable Moran
Moran Light Industries
#180 - 2013-11-22 21:06:36 UTC
War Kitten wrote:
Buyer beware, but give them a tool to use to detect the scam.


They already have that tool, it's called market history.

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