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Issues, Workarounds & Localization

 
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Rubicon graphics problem: Multiple monitors of different resolutions = seriously not happy

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Aeryn Blakk
Zombie Apocalypse Systems
#1 - 2013-11-19 15:23:28 UTC
I'm running two monitors, a 23.x" at 1920x1080, and a 20.x" at 1680x1050.

Prior to this morning, I could run one EVE window as a fixed window on the main monitor (1920x1080), and another window on the smaller monitor, in window mode, at 1680x1028, and everything was perfectly peachy.

Since installing Rubicon, I can no longer run the windows at different resolutions. If I attempt to run the window on the main monitor in a fixed window at 1920x1080, the right side and bottom will be cropped to reduce the visible window to the same size as the smaller window (showing the desktop where the window was cropped); if I run the main monitor in window mode at 1920x1080, it will flicker between the 1920x1080 resolution and the smaller window's 1680x1028.

I sincerely hope this issue can be resolved promptly, as I did not purchase a 23.x", 1080p monitor, so that I could be forced to game at 1680x1028.

Incidentally (not that it should matter, as everything ran perfectly before the patch), my relevant specs are:

AMD FX-8350
MSI Radeon HD7970 Twin Frozr
16GB Corsair Dominator Platinum RAM
256GB Corsair Neutron series SSD

I updated to AMD's latest release drivers, and then to the latest beta driver, and the problem persists.
Coronide
The Scope
Gallente Federation
#2 - 2013-11-19 18:47:00 UTC
Aeryn Blakk wrote:
I'm running two monitors, a 23.x" at 1920x1080, and a 20.x" at 1680x1050.

Prior to this morning, I could run one EVE window as a fixed window on the main monitor (1920x1080), and another window on the smaller monitor, in window mode, at 1680x1028, and everything was perfectly peachy.

Since installing Rubicon, I can no longer run the windows at different resolutions. If I attempt to run the window on the main monitor in a fixed window at 1920x1080, the right side and bottom will be cropped to reduce the visible window to the same size as the smaller window (showing the desktop where the window was cropped); if I run the main monitor in window mode at 1920x1080, it will flicker between the 1920x1080 resolution and the smaller window's 1680x1028.

I sincerely hope this issue can be resolved promptly, as I did not purchase a 23.x", 1080p monitor, so that I could be forced to game at 1680x1028.

Incidentally (not that it should matter, as everything ran perfectly before the patch), my relevant specs are:

AMD FX-8350
MSI Radeon HD7970 Twin Frozr
16GB Corsair Dominator Platinum RAM
256GB Corsair Neutron series SSD

I updated to AMD's latest release drivers, and then to the latest beta driver, and the problem persists.


i have the same issue but my pc crashes not the game also i need help too
CCP Snorlax
C C P
C C P Alliance
#3 - 2013-11-19 19:52:35 UTC
Do these issues also occur in DX9? You change that setting in the launcher.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
TheDeraiiledOne
Caldari Provisions
Caldari State
#4 - 2013-11-19 20:07:45 UTC
DX9 works fine, but I would like to use those DX11 features cause that's why i bought the damn video card.
CCP Snorlax
C C P
C C P Alliance
#5 - 2013-11-19 20:27:28 UTC  |  Edited by: CCP Snorlax
TheDeraiiledOne wrote:
DX9 works fine, but I would like to use those DX11 features cause that's why i bought the damn video card.

I appreciate that, but this information may help us track down this issue, and allows you to continue to play EVE in the meantime.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Colonel Santiago
Dishonorable Duel Disturbance
Deepwater Hooligans
#6 - 2013-11-19 20:43:31 UTC
Im having similar problems loading second client, then soon after PC just crashes... Halp
Cat Harkness
Twilight Labs
The Serenity Initiative
#7 - 2013-11-19 21:02:49 UTC
I also run 2 monitors, but both at 1920x1080. When running with DX11 the Client hangs and then crashes after a few min.

Running under DX9 works just fine. Crash info is showing a problem with _trinity_dx11_deploy.dll.

Cat Harkness

CEO

Twilight Labs
Blademaster Hattori
Ruby Code
#8 - 2013-11-19 23:17:53 UTC
I know one test I done. If i hit ESC to bring up my options it takes over 8 seconds to open when the graphic card tab is selected.

On any other tab i options if i hit ESC they option just fine.

This is 100% related to graphics, I'm fully up to date

PI_Trader - Creating, designing and managing your PI sales market tool
Aeryn Blakk
Zombie Apocalypse Systems
#9 - 2013-11-19 23:54:43 UTC
CCP Snorlax wrote:
Do these issues also occur in DX9? You change that setting in the launcher.


Just switched to DX9, and no, the problem does not occur in DX9. Other issues that I noticed (such as menu taking excessive time to open) have also disappeared with the switch to DX9.
Ja'ffar
Terra Nanotech
The Initiative.
#10 - 2013-11-20 10:13:25 UTC  |  Edited by: Ja'ffar
Hi,

the problem I got is similar to the already mentioned. I use two screens of different size and resolution. On the main screen I'm running two EVE acc's (changing by alt+tab) on the small one I got TS3, maps and stuff like that. When I change from one to the other acc the second screen turns black, or just the picture frame of e.g. the TS3 is visible or it looks like a water-mark. After a while windows tells me that there is a problem with the color schema on windows7. If I change to it the small screen works again but is flickering like hell during the change from one to the other acc on the large screen.
Changing to dx9 solved the problem, now all works fine again. Thanks for the help and good luck by fixing it ;)
MainTrain
Republic Military School
Minmatar Republic
#11 - 2013-11-20 12:54:42 UTC
Thought this problem was just on my end. Glad to see others are having the same problem.

Will try the dx11 work around tongiht
Teratles
Dragon Clan
#12 - 2013-11-20 13:13:08 UTC
Have the same problem with DX11.

If i launch a second client and try to change the monitor the client shut run on the pc crash with bluescreen

DX9 its works.

I have a Intel 990X CPU and a ATI HD7970 Grafikcard

Pls Fix it. I like the DX11 Client. But i can not singlebox :)
Cat Harkness
Twilight Labs
The Serenity Initiative
#13 - 2013-11-20 18:18:20 UTC
An update...

This is the crash report:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ExeFile.exe
Application Version: 2013.11.65.1687
Application Timestamp: 5284d329
Fault Module Name: _trinity_dx11_deploy.dll
Fault Module Version: 2013.11.65.2849
Fault Module Timestamp: 5286293d
Exception Code: c0000005
Exception Offset: 003f5df1
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Cat Harkness

CEO

Twilight Labs
Aeryn Blakk
Zombie Apocalypse Systems
#14 - 2013-11-22 22:11:14 UTC
So, do we have any information regarding this issue? Is this something that's being addressed currently or in the near future, or are we going to be waiting a while?