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Updated EVE Launcher builds available on SIngularity

First post
Author
SS32134b
Caldari Provisions
Caldari State
#61 - 2013-11-18 19:52:26 UTC
No luck, still goes to TQ instead. I'm stumped....
CCP Aporia
C C P
C C P Alliance
#62 - 2013-11-18 21:08:43 UTC
Ximenyr Cossont wrote:
SS32134b wrote:
Problem starting EvE on Singularity. Everything checks against the directions, wonder if I missed something....

A. created shortcut in directory:
Target entry in the EvE shortcut
"C:\Users\Chuck\Desktop\EvE_SISI\eve.exe" server:Singularity

Still doesn't get me to the Singularity server. Any ideas???


As I understand it, you need to append "--args /server:singularity " instead of "server:Singularity" to the command line. Any confusion, typos etc. it defaults to TQ.


The "--args /server:Singularity" is for Mac users. You really only need to use /server:Singularity as the parameter on Windows

Friend of walking avatars, currently hibernating until he gets to open that door.

Gaia Ma'chello
Photosynth
#63 - 2013-11-18 22:32:32 UTC
CCP Aporia

"Senior Programmer
Team Special Circumstances
Friend of Walking Avatars"

Friend of Walking Avatars? Shocked
Cynosurza
Perkone
Caldari State
#64 - 2013-11-19 05:35:22 UTC
CCP Atropos wrote:
Cynosurza wrote:
Still no luck in connecting, same problem as mentioned earlier in this topic, who actually does troubleshooting for this server?

Which particular connection issues? It's better to be explicit when giving references like that, since it avoids one party having to guess/assume what the issue actually is referring to. Smile


Thank you for responding.

Please see post #52 which was before your quote which detailed all the information requested.

The Repair tool works for SiSi, but when it completes, it does not give an option to start eve.

Using the standard shortcut to the eve.exe gives the exception listed in post #52.

I don't have any idea how to connect other than those two listed ways from the eve wiki.
CCP Atropos
C C P
C C P Alliance
#65 - 2013-11-19 11:13:24 UTC  |  Edited by: CCP Atropos
Cynosurza wrote:
CCP Atropos wrote:
Cynosurza wrote:
Still no luck in connecting, same problem as mentioned earlier in this topic, who actually does troubleshooting for this server?

Which particular connection issues? It's better to be explicit when giving references like that, since it avoids one party having to guess/assume what the issue actually is referring to. Smile


Thank you for responding.

Please see post #52 which was before your quote which detailed all the information requested.

The Repair tool works for SiSi, but when it completes, it does not give an option to start eve.

Using the standard shortcut to the eve.exe gives the exception listed in post #52.

I don't have any idea how to connect other than those two listed ways from the eve wiki.


Cynosurza wrote:
Still can't connect even after running the repair tool set for SiSi.

Gives me this exception...

http://pastebin.com/k145ikCt

Repair completes fine, but has no option to start.

Ok, so there are two things you can do to fix\debug this:

  1. Reinstall the EVE Launcher
  2. Run depends.exe against the steamapi.pyd

In order: you can reinstall the current (at the time of writing) EVE Launcher from here: http://content.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_654066.exe
Note: this build won't work against Tranquility, so be sure to install it for your Singularity client only!

Secondly, you can debug the dll's and dependencies that the steamapi.pyd requires by extracting it from the .zip file that it's stored within, and loading it with Dependency Walker. The .pyd is stored within the library.zip at the following path (from your logfile) D:\EVETESTSERVER\launcher\appdata\EVE_Online_Launcher-2.1.613956.win32\library.zip. Simply extract it to the same path and open it with Dependency Walker, which you can download from here: http://www.dependencywalker.com/

The output can be saved, and I can then analyse it to see if anything obvious is missing.
Izzy Ankhavees
Ministry of War
Amarr Empire
#66 - 2013-11-20 09:27:50 UTC
As someone living in a country which still apply bw limitations to internet as a method, I know that unfortunately us that share this misfortune cannot just "reinstall" EVE everytime it hangs. It is already a matter of choice sometimes to download a 1Gb patch. As a rule of thumb I left the bw consuming measures for last resort, chnaging to other consuming resources that I can spare. My troubleshooting routine that have been sparing me extra bw taxes is as follows (I hope it helps someone):

- Always have a copy from the last functional client before the patch to be, shortcuts to exefile for TQ and Sisi and for the launcher for both aswell. That come in handy shall some of the following steps fail;

- Only launch the launcher in update days, avoiding using the launcher when it is not necessary. Launcher mini updates may be cool and stuff, but if you have to take care of bw, it is better to only get them when you have to;

- Make the shortcuts both TQ and SiSi direct to the exefile, as it asks you before doing downloads and you can plan what to do;

- If it is a standard install of EVE client, copy it to another folder that is not covered by the broken umbrella of windows OS protections. I advise to make it to another HD, even a removeable if possible. After you made the copy, uninstall EVE and run from the uninstalled copy. You may want to install at first the eve client to correctly make windows run it, not sine qua non condition, but sometimes it may help solve some situations;

- When you are updating, do not panic about frozen progress or frozen launcher if it is couple minutes, because I usually have that but when I move the mouse over the launcher screen, it soon catches up. ISPs running BW limits also usually runs download throttling for analysis and filter against P2P software, so Download anything large in this ISPs take considerably more time than usual. The game performance is also prejudicated by those;

My setup includes two ISPs which came to help me with a lot of problems. I use a 3G/4G mobile dongle to play the game, and only use the fixed Internet to download updates and quick logins. That resolved my problem with socket errors and general network performance. My fixed internet has a good speed for browsing and downloading, but general gaming and mm gets broken very often due to crappy tech used by my ISP (which is the same as many european ISPs).

Since I started going like this, I have never had multiple patch tries or socket errors.

[i]"Perfect crimes do not exist, for to be a crime, it must be proven." "Make the body count unacceptable to ensure your own safety." "Basic rule of covert ops: let someone else do your dirty work.[/i]"

Fartwo
Perkone
Caldari State
#67 - 2013-11-29 22:01:18 UTC
CCP Atropos wrote:
Fartwo wrote:
http://pastebin.com/hca2NuG0

this is from a few minutes ago as of my post time. sis launcher hangs at 15%. after the third fresh install and multiple repair tool uses. ive tried steps from page one and two. not sure what else to do or where else I can try something different. i should note the repair finished fine and did not have a start button.

Are you running from behind a proxy, because all your connection attempts seem to be routing via 127.0.0.1


no I am not, im running brighthouse cable internet through my wireless router and no proxy and haven't had any problems before until now, the launch day of rubicon it fixed itself of the problem I was having. the very next day a new update came out and it stopped working again after that update. still sticking at 15%
Kristenn
Les chevaliers de l'ordre
Goonswarm Federation
#68 - 2013-12-01 12:40:09 UTC  |  Edited by: Kristenn
Hi, i have some troubles too

I reinstalled eve using the client from the site.

I was stuck at 27,9%

now im stuck at 25%

LOGFILE

i deleted the logfil and restarted i saw that we stuck every time at the end of the logfil at

Quote:
2013-12-01 13:31:21,240 - root - update - INFO - (4/6) Calculating patch: Initializing...
2013-12-01 13:31:21,269 - zsync - zsync - ERROR - unable to find entry for 'resDX9Scene.stuff' in rollsums! rollsums:


it write some line more stops everything.

PS: thanks you for the "post must not contain http" blablabla !! :/ it helps a lot !

ok after deleting this file and downloaded it with the repairtool im stucking at:


Quote:
2013-12-01 14:28:20,378 - root - update - INFO - (4/6) Calculating patch: Initializing...
2013-12-01 14:28:20,997 - zsync - zsync - INFO - resDX9Scene.stuff, missing 2 out of 4000 blocks
2013-12-01 14:28:20,997 - zsync - zsync - ERROR - unable to find entry for 'res\\audio\\578687627.wem'


the problem is that resDX9Scene.stuff !
CCP Aporia
C C P
C C P Alliance
#69 - 2013-12-02 08:45:49 UTC
Kristenn wrote:
Hi, i have some troubles too

I reinstalled eve using the client from the site.

I was stuck at 27,9%

now im stuck at 25%

LOGFILE

i deleted the logfil and restarted i saw that we stuck every time at the end of the logfil at

Quote:
2013-12-01 13:31:21,240 - root - update - INFO - (4/6) Calculating patch: Initializing...
2013-12-01 13:31:21,269 - zsync - zsync - ERROR - unable to find entry for 'resDX9Scene.stuff' in rollsums! rollsums:


it write some line more stops everything.

PS: thanks you for the "post must not contain http" blablabla !! :/ it helps a lot !

ok after deleting this file and downloaded it with the repairtool im stucking at:


Quote:
2013-12-01 14:28:20,378 - root - update - INFO - (4/6) Calculating patch: Initializing...
2013-12-01 14:28:20,997 - zsync - zsync - INFO - resDX9Scene.stuff, missing 2 out of 4000 blocks
2013-12-01 14:28:20,997 - zsync - zsync - ERROR - unable to find entry for 'res\\audio\\578687627.wem'


the problem is that resDX9Scene.stuff !


This is a rare but known issue which we are still trying to resolve. We know what is happening (e.g. a corruption of the update information you receive from our servers), but not why. You said that deleting the file that caused the issue made the launcher download the file it had to updated, but it failed on the next. Can you see if doing so for each file that is reported as missing in the rollsums? And are you running the launcher with administrator privileges?

Friend of walking avatars, currently hibernating until he gets to open that door.

Kristenn
Les chevaliers de l'ordre
Goonswarm Federation
#70 - 2013-12-02 22:29:28 UTC  |  Edited by: Kristenn
Hi and thanks you for your reply.

Yes i have run it with the administrator privilege.

The only file i know that is corrupted is the 'resDX9Scene.stuff' because when the launcher check this file i find that 2 blocks are missing and stop everything. so we cant know if the next files are ok or not.

This can be easily fixed if you guys can add arguments of the shortuts of the repairtool: instead of repairing wtih TQ build and files and trying to patch it as a SISI build it will repair it with SISI files directly.

no ?

Today I have deleted the 'resDX9Scene.stuff' like the other time and launched the repairtool, it downloaded it and

Quote:
Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 82, in _TaskRun
File "repairTool\repairUI.pyc", line 97, in Start
File "repairTool\repairLogic.pyc", line 199, in Repair
File "repairTool\repairLogic.pyc", line 380, in Restore
File "zsync\zsync.pyc", line 407, in RestoreFolder
File "zsync\zsync.pyc", line 464, in ReconstructFiles
File "zsync\zsync.pyc", line 505, in ReconstructFile
File "checksum.pyc", line 370, in SetSum
File "shelve.pyc", line 133, in __setitem__
File "bsddb\__init__.pyc", line 279, in __setitem__
File "bsddb\dbutils.pyc", line 68, in DeadlockWrap
File "bsddb\__init__.pyc", line 278, in wrapF
DBRunRecoveryError: (-30974, 'DB_RUNRECOVERY: Fatal error, run database recovery -- PANIC: Invalid argument')
Total Runtime: 0h06m14s


i closed the repairtool at the end.

i tried to launch repairtool after this and i succesfull repaired the build, in less than 10sec.

i launched the launcher ! it worked and patched to 100% and now it is stuck at

(3/4): APPLYING EVE_ONLINE_662240-662180_WIN.PATCH: 100.0%

Quote:
2013-12-02 22:52:52,881 - zsync - zsync - INFO - unable to delete folder G:\Program Files (x86)\CCP\EVE-singularity 2\script


i closed the launcher and relanched it and

Quote:
2013-12-02 22:59:05,079 - zsync - methods - INFO - deleting file: u'g:\\program files (x86)\\ccp\\eve-singularity 2\\tmpzuhggz.tmp'
2013-12-02 22:59:05,079 - zsync - methods - INFO - deleting file: u'g:\\program files (x86)\\ccp\\eve-singularity 2\\tmp_buw1y.tmp'
2013-12-02 22:59:05,085 - zsync - zsync - INFO - unable to delete folder G:\Program Files (x86)\CCP\EVE-singularity 2\lib
2013-12-02 22:59:05,111 - zsync - zsync - INFO - unable to delete folder G:\Program Files (x86)\CCP\EVE-singularity 2\script


i controled and there is no lib and script folder on my eve sisi folder. i created two empty lib and script folder and relaunched the launcher.

It process everything without error and stops. 100% and step 3/4

Quote:
2013-12-02 23:10:30,309 - zsync - methods - INFO - deleting file: u'g:\\program files (x86)\\ccp\\eve-singularity 2\\tmpzob_4l.tmp'
2013-12-02 23:10:30,309 - zsync - methods - INFO - deleting file: u'g:\\program files (x86)\\ccp\\eve-singularity 2\\tmpzosnra.tmp'
2013-12-02 23:10:30,509 - requests.packages.urllib3.connectionpool - connectionpool - DEBUG - "POST /log HTTP/1.1" 201 0
2013-12-02 23:10:30,509 - requests.packages.urllib3.connectionpool - http - DEBUG - request: CaseInsensitiveDict({'platform': 'Windows 7', 'Logger': 'EVELauncher', 'Content-Length': u'214', 'Host': 'clientlogger.testeveonline.com', 'User-Agent': 'EVEOnlineLauncher/2.1.658753'})
2013-12-02 23:10:30,509 - requests.packages.urllib3.connectionpool - http - DEBUG - response: CaseInsensitiveDict({'content-length': '0', 'x-aspnet-version': '4.0.30319', 'expires': '-1', 'server': 'Microsoft-IIS/7.5', 'pragma': 'no-cache', 'cache-control': 'no-cache', 'date': 'Mon, 02 Dec 2013 22:11:01 GMT', 'x-powered-by': 'ASP.NET'})
2013-12-02 23:10:30,338 - analytics - objects - ANALYTICS - event=applypatch;process=1632;started=1386022229.48;ended=1386022230.34;duration=0.856999874115


i removed the delete files after patch option. lanched the launcher and

same results as the last.

now i launch the repairtool.
la

same results.

why it stops at (3/4): APPLYING EVE_ONLINE_662240-662180_WIN.PATCH: 100.0%

it dont go at the next steps after the analytics

Quote:
event=clientvalidation;process=3220;started=1386022983.58;ended=1386022983.61;duration=0.0320000648499
event=createpatch;process=3220;started=1386022984.04;ended=1386023157.24;duration=173.207999945
event=applypatch;process=3220;started=1386023157.55;ended=1386023242.24;duration=84.6900000572
event=runtime;process=3220;started=1386022971.44;ended=1386024006.93;duration=1035.48900008


???? :(((( you almost got it :(

i hope this will never happen on TQ, but i know you, since 2003 i have never had problems with eve online, also when i was beta testing this game :p im confident.
CCP Aporia
C C P
C C P Alliance
#71 - 2013-12-02 22:44:12 UTC  |  Edited by: CCP Aporia
Hi,

thank you very much for this detailed report on what is happening in your case! This gives me a few ideas where to look in the codebase tomorrow. What is very interesting is that running RepairTool and Launcher gives different results. They are both using the same code for updating / repairing the client installation with the small exception that the launcher's version has better handling for some edge cases, and IIRC the repair tool by default ignores any sort of cache about the client installation's state.
However, I would not want to rule out that the previous problems we discovered and resolved were just masking something that's hidden even deeper, and thus harder to detect.

Also, one more question: Is g:\ a network drive, a symlink or a junction?

Friend of walking avatars, currently hibernating until he gets to open that door.

Soleil Fournier
The Scope
Gallente Federation
#72 - 2013-12-02 22:58:47 UTC  |  Edited by: Soleil Fournier
I've been trying to get on sisi for past 2 days but can't seem to get the launcher to work right for me. I keep getting a timeout exception:

Traceback (most recent call last):
File "lib\update.pyo", line 695, in CreatePatch
File "lib\update.pyo", line 477, in Run
File "zsync\zsync.pyo", line 454, in CreatePatch
File "zsync\zsync.pyo", line 181, in GetInfo
File "lib\http.pyo", line 85, in get
File "requests\api.pyo", line 55, in get
File "requests\api.pyo", line 44, in request
File "requests\sessions.pyo", line 361, in request
File "requests\sessions.pyo", line 464, in send
File "requests\adapters.pyo", line 365, in send
Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout= object object at 0x021E14C0 )

Not having any other problems with my internet connection. I've gone so far as to completely delete my sisi install and start fresh, but hasn't worked, nor has the repair tool which hangs at initializing patch.
CCP Aporia
C C P
C C P Alliance
#73 - 2013-12-02 23:05:00 UTC
Soleil Fournier wrote:
I've been trying to get on sisi for past 2 days but can't seem to get the launcher to work right for me. I keep getting a timeout exception:

Traceback (most recent call last):
File "lib\update.pyo", line 695, in CreatePatch
File "lib\update.pyo", line 477, in Run
File "zsync\zsync.pyo", line 454, in CreatePatch
File "zsync\zsync.pyo", line 181, in GetInfo
File "lib\http.pyo", line 85, in get
File "requests\api.pyo", line 55, in get
File "requests\api.pyo", line 44, in request
File "requests\sessions.pyo", line 361, in request
File "requests\sessions.pyo", line 464, in send
File "requests\adapters.pyo", line 365, in send
Timeout: HTTPConnectionPool(host='cdn1.eveonline.com', port=80): Read timed out. (read timeout= object object at 0x021E14C0 )

Not having any other problems with my internet connection. I've gone so far as to completely delete my sisi install and start fresh, but hasn't worked, nor has the repair tool which hangs at initializing patch.


That looks like the launcher cannot reach the CDN. Can you run a trace route to cdn1.eveonline.com?

Friend of walking avatars, currently hibernating until he gets to open that door.

Kristenn
Les chevaliers de l'ordre
Goonswarm Federation
#74 - 2013-12-02 23:06:20 UTC
Thanks for your reply.

Another difference with Launcher and Repairtool is that the launcher update with sisi file and the repairtool repair with TQ files. im right ? there is no argument to add to the shortcut to repair with sisi file directly ?

i give you my last launch with pastebin.

LOGFILE

thanks you. if i can do anything, let me know.
Kristenn
Les chevaliers de l'ordre
Goonswarm Federation
#75 - 2013-12-02 23:12:52 UTC  |  Edited by: Kristenn
Quote:
That looks like the launcher cannot reach the CDN. Can you run a trace route to cdn1.eveonline.com?


yeah, i had that problem 1 time of the 9502520 i launched the repairtool, so i think its not important :p

Quote:
C:\Users\kRi>tracert cdn1.eveonline.com

Détermination de l'itinéraire vers cds.k3y6b4w3.hwcdn.net [205.185.216.10]
avec un maximum de 30 sauts :

1 <1 ms 1 ms 1 ms 192.168.0.254
2 6 ms 6 ms 6 ms 83.***.***.254
3 7 ms 7 ms 6 ms 213.228.22.62
4 10 ms 11 ms 11 ms strasbourg-6k-1-v808.intf.routers.proxad.net [21
2.27.56.113]
5 10 ms 11 ms 11 ms strasbourg-crs8-1-be1001.intf.routers.proxad.net
[78.254.250.217]
6 14 ms 15 ms 15 ms th2-crs16-1-be1101.intf.routers.proxad.net [212.
27.50.9]
7 16 ms 16 ms 16 ms bzn-crs16-1-be2000.intf.routers.proxad.net [212.
27.57.210]
8 15 ms 15 ms 19 ms bzn-crs16-2-be1000.intf.routers.proxad.net [212.
27.59.102]
9 16 ms 16 ms 16 ms te0-0-0-28.361.mag21.par01.atlas.cogentco.com [1
49.6.114.209]
10 16 ms 16 ms 16 ms be2040.mpd21.par01.atlas.cogentco.com [154.54.78
.37]
11 16 ms 15 ms 16 ms te2-3.ccr01.par10.atlas.cogentco.com [130.117.2.
90]
12 16 ms 16 ms 20 ms 149.11.122.42
13 16 ms 16 ms 16 ms ve311.ex001.pa1.hwcdn.net [81.171.106.10]
14 16 ms 16 ms 16 ms ve311.ex001.pa1.hwcdn.net [81.171.106.10]
15 16 ms 15 ms 16 ms 205.185.216.10

Itinéraire déterminé.

C:\Users\kRi>



oups, looks like that msg wasnt for me :p
Soleil Fournier
The Scope
Gallente Federation
#76 - 2013-12-02 23:15:58 UTC  |  Edited by: Soleil Fournier
I did a tracert and it completed (10 hops), although it did take about a minute or so.
CCP Aporia
C C P
C C P Alliance
#77 - 2013-12-02 23:27:34 UTC  |  Edited by: CCP Aporia
Kristenn wrote:
Quote:
That looks like the launcher cannot reach the CDN. Can you run a trace route to cdn1.eveonline.com?


yeah, i had that problem 1 time of the 9502520 i launched the repairtool, so i think its not important :p


Actually this is important information, we have a suspicion that in some place a connection issue is not handled correctly and causes the corruption you saw earlier. (-:

About repair tool defaulting to TQ: I am not 100% sure. If /server:Singularity is not accepted then it's probably not supported. But we plan on a sunset for the repairtool anyway once the lanucher connection issues are resolved to a satisfying degree.

Friend of walking avatars, currently hibernating until he gets to open that door.

CCP Aporia
C C P
C C P Alliance
#78 - 2013-12-02 23:31:42 UTC
Soleil Fournier wrote:
I did a tracert and it completed (10 hops), although it did take about a minute or so.


OK, do you have any firewall or proxy that might be interfering? Are you on a wireless or otherwise potentially unstable connection?

Friend of walking avatars, currently hibernating until he gets to open that door.

Soleil Fournier
The Scope
Gallente Federation
#79 - 2013-12-02 23:47:17 UTC
I snoozed the firewall but got same result. I am on a wireless connection. I can't hook up directly at the moment but will try that later tonight and see if that fixes it.
Kristenn
Les chevaliers de l'ordre
Goonswarm Federation
#80 - 2013-12-03 01:10:27 UTC
i tried a shortcuts of the repairtool with /server:singularity
it changes nothing
i edited the starts.ini with server singularity but it overwites with tq when i launch repairing. nice try lol

Its the first time i get problem with the launcher, and it is since the last release of sisi patch. on tq it works fine.
hmm even with the crappyiest connection ever, files cannot be corrupted each time donwnload it and each time at the same line.

but i dont know why this problem is very rare...
do you have some tools or /arguments to add to have a more detailed log ? i already use /log:debug /debughttp /uniquelog

I have done a comparison of the log of the failed sisi update and a log of a successfull last tq update.

i found that after all the deleting lines i need to get this to play !

Quote:
2013-06-12 22:39:46,875 - zsync - zsync - INFO - deleting file: u'G:\\Program Files (x86)\\CCP\\EVE\\res\\audio\\512234062.ogg'
2013-06-12 22:39:46,875 - zsync - zsync - INFO - deleting file: u'G:\\Program Files (x86)\\CCP\\EVE\\res\\audio\\407922304.ogg'
2013-06-12 22:39:46,951 - ch_update - log - CH_LOG - Client update: successful
2013-06-12 22:39:46,953 - requests.packages.urllib3.connectionpool - connectionpool - INFO - Resetting dropped connection: clientlogger.eveonline.com
2013-06-12 22:39:47,091 - root - controller - INFO - SetClientUpToDate True
2013-06-12 22:39:47,091 - root - controller - INFO - Sending the following JavaScript code to the browser: setPlayButtonEnabled({"bool": true, "label": "Client is ready"});


why i dont get update successfull after the deleted lines. something is missing ?

To Soleil Fournier

1min a loop is too long, you get timeout. Try another conection with your 3G phone or something ^^ i had routing problem to eve online on the 2004's or 2005's years. packet loss etc... if your connection is ok for others tasks its a routing problem.

Show us a tracerout wich shows packetloss, i cant remember the name of the program.