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Issues, Workarounds & Localization

 
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Launcher broken again

First post
Author
Diarca Elsman
Sebiestor Tribe
Minmatar Republic
#1 - 2013-11-14 19:34:26 UTC
Launcher has a big beautiful Rubicon graphic, with no credential input or play button. How to fix? I can has free skill points again?

launcher v 2.1.613956

[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: downloadProgressUpdate is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
[1114/142901:INFO:CONSOLE(0)] "Uncaught ReferenceError: setPlayButtonEnabled is not defined," source: https://client.eveonline.com/launcherv3/en?steam_token=&server=tranquility(0)
CCP Aporia
C C P
C C P Alliance
#2 - 2013-11-14 19:50:38 UTC
Can you access https://client.eveonline.com/launcherv3/ ?

Friend of walking avatars, currently hibernating until he gets to open that door.

Diarca Elsman
Sebiestor Tribe
Minmatar Republic
#3 - 2013-11-14 20:29:44 UTC  |  Edited by: Diarca Elsman
That works, except for the game not coming up after I log in.
CCP Aporia
C C P
C C P Alliance
#4 - 2013-11-14 21:14:38 UTC
Can you post a complete launcher log to pastebin or somewhere where I can take a look at it? Since you can accept the webpage something else seems to go wrong.

Friend of walking avatars, currently hibernating until he gets to open that door.

Diarca Elsman
Sebiestor Tribe
Minmatar Republic
#5 - 2013-11-14 21:36:45 UTC
I'm guessing this is what you mean? ccp\launcher\cache\launcher.2013.11.14.log

http://pastebin.com/wqexVhzw


Here is win_launcherinfoTQ_inc.txt. There is also analytics.log, do you want that?

LauncherInfo:
Version: 2.000
updater:
url: http://cdn1.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_613956.exe
sha1: 0328e472cf31fd747709b6667cd8a3c7fa0b8416
data:
url: http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/launcherupdate_1_320.dat
selfUpdate:
url: https://web.ccpgamescdn.com/launcher/tranquility/selfupdates.htm
loggingHost: 23.21.134.55
loggingPort: 81
loggingThreshold: 35
logChannels:
- ch_update
CDN: http://cdn1.eveonline.com
splunk: https://clientlogger.eveonline.com

ClientUpdate:
BuildNumberInfoFile: http://client.eveonline.com/patches/premium_patchinfoTQ_inc.txt
UpdatePackagesWin:
FolderHttpSync: http://cdn1.eveonline.com/%(build)s/RepairData_%(build)s.dat

DefaultSettings:
Settings:
CloseLauncherAfterStartingClient: false
DeletePatches: true
Language: en
SendLogs: true
StartInSafeMode: false
KeepSeeding: false
TorrentConnectionTimeout: 90
IgnoreResumeTimestamps: false
DisableHashChecks: false
MinListenPort: 6811
MaxListenPort: 6959
UploadSlots: 8
MaxConnections: 16
DownloadThrottling: 0
UploadThrottling: 10
NumberOfDownloadThreads: 5

UISettings:
Size: [960, 574]
Color:
Background: '#404040'
Foreground: '#D0D0D0'

LandingPage: https://client.eveonline.com/launcherv3

PlayButton:
position: [650, 17]

Gauge:
position: [20, 35]

Label1:
position: [20, 20]

Label2:
position: [450, 30]

SplashDuration: -1
CCP Aporia
C C P
C C P Alliance
#6 - 2013-11-14 21:54:22 UTC
Yes, that was the one I was looking for, thank you. There is indeed something that looks odd, investigating this...

Friend of walking avatars, currently hibernating until he gets to open that door.

Darkdood
Estrale Frontiers
#7 - 2013-11-15 04:01:30 UTC
I was having this exact same problem 5 min ago and suddenly it's working again.
CCP Aporia
C C P
C C P Alliance
#8 - 2013-11-15 13:00:03 UTC
Thanks again for bringing this to our attention, we are testing potential fixes for this internally. If it goes well this will hit the Singularity launcher really soon.

Friend of walking avatars, currently hibernating until he gets to open that door.

SI Sven
PonyTek
#9 - 2013-11-15 13:52:39 UTC
Got the same kind of problem, I get the eve launcher to work and log in successfully however when I press play no game starts. According to the task manger I have a eveexe file runing under processes but nothing happens and no program is active. Might be a internal problem from my side but I doubt it since It worked fine yesterday and nothings changed from my side (at least not what Im aware off Roll )

Anyway, just throwing it out there.
CCP Aporia
C C P
C C P Alliance
#10 - 2013-11-15 14:03:27 UTC
SI Sven wrote:
Got the same kind of problem, I get the eve launcher to work and log in successfully however when I press play no game starts. According to the task manger I have a eveexe file runing under processes but nothing happens and no program is active. Might be a internal problem from my side but I doubt it since It worked fine yesterday and nothings changed from my side (at least not what Im aware off Roll )

Anyway, just throwing it out there.


Sorry, but that is not the same problem. The problem the OP describes is that the play button is not even clickable. Not sure what happens in your case, but if it is a reproducible problem you might want to file a bug report with the EVE client logs.

Friend of walking avatars, currently hibernating until he gets to open that door.

Si'jun Ensqo
The Guardian Agency
#11 - 2013-11-15 16:40:07 UTC  |  Edited by: Si'jun Ensqo
Another workaround has done it, problem solved, my post might be deleted. ;)