Test Server Feedback

I filed a bug report on Monday and posted on a thread here that Eve crashes on launch. I've seen no current feedback from ccp on it. It is 100% repeatable. It always crashes. This includes the latest patch set that was pushed to Sisi this morning (afternoon?).

Faulting application name: ExeFile.exe, version: 2013.10.63.8519, time stamp: 0x5271128e
Faulting module name: nvwgf2um.dll, version: 9.18.13.3165, time stamp: 0x52676afa
Exception code: 0xc0000005
Fault offset: 0x0012974d
Faulting process id: 0x34dc
Faulting application start time: 0x01cedc968c52c857
Faulting application path: d:\evetest\bin\ExeFile.exe
Faulting module path: C:\Windows\system32\nvwgf2um.dll
Report Id: e464b51c-4889-11e3-b98c-001fbc090f4f

It appears to be a crash in the Nvidia driver. I have the latest Nvidia driver under Windows 7. Before you say hit the button to change to DirectX 9, that button on the launcher does nothing on my client. No menu comes up to change it. Potentially a related bug.

It concerns me that this is a show stopper of a bug that has not been fixed and is going live to production in 10 days.

I too would like to see it fixed before going tranquility if I want to be able to continue playing Eve... that being said downgrading a driver is not going to tell you pretty much anything other than you have a bug which we already know.

Sisi did not work when Rubicon was first pushed. About a week later it worked again. Then about a week after that, it stopped working again with the same crash. So at one point here you had it fixed and then broke it again.

I have a fairly generic system. It's a Core i7 with 24GB of RAM and two 550Ti's. Having a pair of cards might be something different that what you test with.

Also, the button to change to DX9 or DX11 no longer works - it did at one time. The button on the launcher not working may be related to the problem. Is the default DX9 or DX11?

Sisi will be updated on Thursday - I hope you'll have a chance to try that build. With any luck you'll be able to run - if not, I'll at least have some new crash dumps to look at.

I'll follow up with the launcher team to try to work out why the version selector isn't working - it is possible that is somehow related, although I doubt it.

The default is to use DX11 - if that for any reason isn't supported the engine falls back to DX9, regardless of what was selected in the launcher.

It is possible that the dual card setup you have has something to do with this - I know it's a hassle, but if you could try disabling one of the cards and see if that makes a difference I'd love to hear the results.

We still have some time before this goes on TQ to sort this out - I appreciate your cooperation in tracking down this issue.

I tried the log server, but it did not generate any logs before crashing. But it's a moot point since I determined the source of the crash last night and Sisi works now. I had a few times used a USB display on this system in the past. A DisplayLink USB display. I haven't had it plugged into the system for sometime - I use it now and then on a laptop. However, the driver and software for it were still loaded. I unloaded that software and driver and now Sisi works as intended.

It's relatively common software for docks and displays for laptops. I've run Eve on a laptop on one of these displays in the past with acceptable (albit slow) performance. http://www.displaylink.com/ You might be able to load the software without the hardware to replicate the bug at CCP.

I would suspect that the DisplayLink driver can't do some feature (it was not the most current version) of DX11 and Eve is trying to initialize or enumerate displays. It's surprising that the crash appears to be in the Nvidia driver though.

I also think there's something to that in that the setting dialog window on the launcher would not even open when the button was pressed. It did work for about a week, two weeks ago, with the Sisi version. So some change between then and now broke it.

Thank you for following up.