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Issues, Workarounds & Localization

 
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Launcher, my dear Launcher...

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Author
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OldWolf69
EVE-RO
Goonswarm Federation
#1 - 2013-11-10 12:34:43 UTC
Yesterday i had to reinstall Windows on my machine. Had to download a new client and reinstall the game too. Nothign to hard, would one say. Also true.
But.
Ofc launcher did freeze at 88,8% on validation of client. At the moment i write this, it tries to download a update for the fourth time, and for shure will fail.
CCP, just imagine i was a new customer. Trying to install this amazing game for the first time,not knowing the tricks or where to look after solutions. You keep ignoring this like you did in the last 4 years with most of player's problems. You guys are Pro.Lol
OldWolf69
EVE-RO
Goonswarm Federation
#2 - 2013-11-11 02:10:46 UTC
24 hours passed by, launcher does same problems, repair won't work...fun-fun.
I presume CCP is on a well deserved vacation to Vegas, Monaco, or god knows where, to cover some Ishukone Scorps giveouts again. Very pro.
OldWolf69
EVE-RO
Goonswarm Federation
#3 - 2013-11-11 11:41:12 UTC
Tyrese Decker
Doomheim
#4 - 2013-11-11 13:40:21 UTC
I'm getting the error message that the Launcher.exe has stopped working. I tried to run the repair, but hasn't solved the problem.
CCP Atropos
C C P
C C P Alliance
#5 - 2013-11-11 14:07:55 UTC
OldWold69: are you able to provide some of the logs that your EVE Launcher will have generated? If it's a permissions issue, as the EVE Repair Tool indicates, then running as administrator might help. If you can provide the logs, and post them to a site like http://pastebin.com/ I can take a deeper look into your issue.

Tyrese, I replied in your other thread.
OldWolf69
EVE-RO
Goonswarm Federation
#6 - 2013-11-11 15:35:37 UTC
CCP Atropos
C C P
C C P Alliance
#7 - 2013-11-11 15:37:46 UTC
Thanks for the log, is there a chance you could post the whole thing rather than just the exception? You can mail me the link directly if you would prefer.
OldWolf69
EVE-RO
Goonswarm Federation
#8 - 2013-11-11 15:44:51 UTC
This is all what showed up in that popup. Btw, running it as administrator gives same error.
CCP Atropos
C C P
C C P Alliance
#9 - 2013-11-11 15:50:47 UTC
You should be able to find the logfiles in the launcher\cache folder within your EVE installation.
OldWolf69
EVE-RO
Goonswarm Federation
#10 - 2013-11-11 15:57:51 UTC
File seems to be too big for pastebin...Sad
OldWolf69
EVE-RO
Goonswarm Federation
#11 - 2013-11-11 16:12:10 UTC
Mail sent!
OldWolf69
EVE-RO
Goonswarm Federation
#12 - 2013-11-12 11:33:44 UTC
Third downtime passed. No improvement.
Lol
CCP Atropos
C C P
C C P Alliance
#13 - 2013-11-12 11:38:31 UTC
Try opening a command line and running with the following parameters: "eve.exe /log:debug" You can also do the same with a shortcut if you would prefer.

The log parameter increases the amount of logging that the EVE Launcher does, which might shine some more light on the problem, since I was unable to find an obvious cause in the logs you provided me with already.

If you can get me the logs a second time, after running with the log command, that would be helpful.
OldWolf69
EVE-RO
Goonswarm Federation
#14 - 2013-11-13 12:17:02 UTC
" 'eve.exe' is not recognized as a internal or external command, operable program or batch file"
Ok, what now?Big smile 5'th downtime just passed.
CCP Atropos
C C P
C C P Alliance
#15 - 2013-11-13 13:42:08 UTC
OK, let me walk you through it:
- open a command prompt
- since you've installed EVE to a second hard drive, change to the other disk by typing "d:"
- then change to the folder you've installed EVE into, in your case the folder is just called "Eve" so type "cd Eve"
- then execute the command I gave you in a previous post: "eve.exe /log:debug"

Hopefully this will start the EVE Launcher, with extra debug logging enabled. You should find the logs it generates in the Launcher's cache folder found at D:\Eve\launcher\cache. The log files will be named with today's date in a year.month.day format like launcher.2013.11.13.log

If you can copy that to pastebin, that would be wonderful.

For the sake of completeness, have you tried rebooting your machine? Additionally, are you running any firewall or antivirus software that might interfere with the process?
OldWolf69
EVE-RO
Goonswarm Federation
#16 - 2013-11-13 13:57:19 UTC
CCP Atropos wrote:
OK, let me walk you through it:
- open a command prompt
- since you've installed EVE to a second hard drive, change to the other disk by typing "d:"
- then change to the folder you've installed EVE into, in your case the folder is just called "Eve" so type "cd Eve"
- then execute the command I gave you in a previous post: "eve.exe /log:debug"

Hopefully this will start the EVE Launcher, with extra debug logging enabled. You should find the logs it generates in the Launcher's cache folder found at D:\Eve\launcher\cache. The log files will be named with today's date in a year.month.day format like launcher.2013.11.13.log

If you can copy that to pastebin, that would be wonderful.

For the sake of completeness, have you tried rebooting your machine? Additionally, are you running any firewall or antivirus software that might interfere with the process?

i start the game directly and it works. what the launcher does is the fact it fails to take a update, then it lets me start eve. but i cannot do it for a second time from launcher. will try what you say in a moment.
OldWolf69
EVE-RO
Goonswarm Federation
#17 - 2013-11-13 14:02:43 UTC  |  Edited by: OldWolf69
D:/>eve.exe/log:debug
'eve.exe' is not recognized as a internal or external command, operable program or batch file.
so pretty the same as before.
yeah, i have windows firewall and eve is on exceptions. if this helps.
also you have a mail with the today's log.
CCP Atropos
C C P
C C P Alliance
#18 - 2013-11-13 14:07:53 UTC
Two things:
- you forgot to navigate into the subfolder on your D: drive; you just attempted to call eve.exe from the root of the path. It was the third step in the instructions I gave before.
- make sure there is a space between the eve.exe and the /log:debug command

Basically it should look like this: http://i.imgur.com/d2rO32F.png
OldWolf69
EVE-RO
Goonswarm Federation
#19 - 2013-11-13 14:15:13 UTC
CCP Atropos
C C P
C C P Alliance
#20 - 2013-11-13 14:21:55 UTC
Now I'm confused; your earlier logs showed that you had the game installed at that path. The exception you linked here shows that the EVE Client it is patching is located at D:\Eve

Have you deleted it or something? Where has it gone?
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