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Client Freeze and crash while warping still in TQ build

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Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#1 - 2013-11-08 22:29:34 UTC  |  Edited by: Salpun
Not sure if my crash reporting info is getting back. This is the second time i have played around with the ISIS and then switched ships to a T3 proteus and then the client unresponsive on the undock.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#2 - 2013-11-09 06:22:36 UTC  |  Edited by: Salpun
Salpun wrote:
Not sure if my crash reporting info is getting back. This is the second time i have played around with the ISIS and then switched ships to a T3 proteus and then the client unresponsive on the undock.

Happens with multiple ship types. Always on the undock grid.

Bug reports submitted.

24520 2013.11.09 06:08:49:784 Sending event: ship_module_tracking_boost_stop to game object 250 (effect_1012297355639_effects.ShipEffect)

Is the last line in the log file.
Next time it happened it ended with



35576 2013.11.09 06:24:42:762 Sending event: bastion_kronos_play to game object 6 (audioEvents)
also
Sending event: ship_module_armor_hardening_play to game object 610 (effect_1012297098933_effects.ShipRenderEffect)
Getting different error messages every time.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
CCP Snorlax
C C P
C C P Alliance
#3 - 2013-11-09 08:45:08 UTC
Salpun wrote:
Salpun wrote:
Not sure if my crash reporting info is getting back. This is the second time i have played around with the ISIS and then switched ships to a T3 proteus and then the client unresponsive on the undock.

Happens with multiple ship types. Always on the undock grid.

Bug reports submitted.

24520 2013.11.09 06:08:49:784 Sending event: ship_module_tracking_boost_stop to game object 250 (effect_1012297355639_effects.ShipEffect)

Is the last line in the log file.
Next time it happened it ended with



35576 2013.11.09 06:24:42:762 Sending event: bastion_kronos_play to game object 6 (audioEvents)
also
Sending event: ship_module_armor_hardening_play to game object 610 (effect_1012297098933_effects.ShipRenderEffect)
Getting different error messages every time.

Thanks for the info, I will look into this.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#4 - 2013-11-09 15:51:57 UTC  |  Edited by: Salpun
CCP Snorlax wrote:
Salpun wrote:
Salpun wrote:
Not sure if my crash reporting info is getting back. This is the second time i have played around with the ISIS and then switched ships to a T3 proteus and then the client unresponsive on the undock.

Happens with multiple ship types. Always on the undock grid.

Bug reports submitted.

24520 2013.11.09 06:08:49:784 Sending event: ship_module_tracking_boost_stop to game object 250 (effect_1012297355639_effects.ShipEffect)

Is the last line in the log file.
Next time it happened it ended with



35576 2013.11.09 06:24:42:762 Sending event: bastion_kronos_play to game object 6 (audioEvents)
also
Sending event: ship_module_armor_hardening_play to game object 610 (effect_1012297098933_effects.ShipRenderEffect)
Getting different error messages every time.

Thanks for the info, I will look into this.

If you need more logs of the freeze ups I can send more seemed redundant if the crash logs are auto going back.
Would have posted bug report numbers but the new system does not give you a number you can reference.


Happened again not the full last line:
73543 2013.11.09 16:50:01:666 bountyProxy::GetBountiesAndKillRights

18094 2013.11.09 17:00:11:154 Sending event: ship_module_triage_mode_stop to game object 84 (effect_1012297452118_effects.ShipRenderEffect) happened with the command to dock given. loaded up in the station.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
CCP Snorlax
C C P
C C P Alliance
#5 - 2013-11-11 11:02:08 UTC
Salpun wrote:
CCP Snorlax wrote:
Salpun wrote:
Salpun wrote:
Not sure if my crash reporting info is getting back. This is the second time i have played around with the ISIS and then switched ships to a T3 proteus and then the client unresponsive on the undock.

Happens with multiple ship types. Always on the undock grid.

Bug reports submitted.

24520 2013.11.09 06:08:49:784 Sending event: ship_module_tracking_boost_stop to game object 250 (effect_1012297355639_effects.ShipEffect)

Is the last line in the log file.
Next time it happened it ended with



35576 2013.11.09 06:24:42:762 Sending event: bastion_kronos_play to game object 6 (audioEvents)
also
Sending event: ship_module_armor_hardening_play to game object 610 (effect_1012297098933_effects.ShipRenderEffect)
Getting different error messages every time.

Thanks for the info, I will look into this.

If you need more logs of the freeze ups I can send more seemed redundant if the crash logs are auto going back.
Would have posted bug report numbers but the new system does not give you a number you can reference.


Happened again not the full last line:
73543 2013.11.09 16:50:01:666 bountyProxy::GetBountiesAndKillRights

18094 2013.11.09 17:00:11:154 Sending event: ship_module_triage_mode_stop to game object 84 (effect_1012297452118_effects.ShipRenderEffect) happened with the command to dock given. loaded up in the station.

Unfortunately I'm not getting crash dumps from you, it seems. That can happen when the client freezes rather than crashing outright and in that case we get very little info.

If you can run with the logserver attached and file a bug report, with the full log, that might give me more information. Put my name (CCP Snorlax) in the title so that it gets routed to me right away.

We have not seen this happen inhouse, so any information you give me would me most appreciated. Thank you for your efforts in improving the stability of EVE!

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#6 - 2013-11-11 13:15:45 UTC
CCP Snorlax wrote:
Salpun wrote:
CCP Snorlax wrote:
Salpun wrote:
Salpun wrote:
Not sure if my crash reporting info is getting back. This is the second time i have played around with the ISIS and then switched ships to a T3 proteus and then the client unresponsive on the undock.

Happens with multiple ship types. Always on the undock grid.

Bug reports submitted.

24520 2013.11.09 06:08:49:784 Sending event: ship_module_tracking_boost_stop to game object 250 (effect_1012297355639_effects.ShipEffect)

Is the last line in the log file.
Next time it happened it ended with



35576 2013.11.09 06:24:42:762 Sending event: bastion_kronos_play to game object 6 (audioEvents)
also
Sending event: ship_module_armor_hardening_play to game object 610 (effect_1012297098933_effects.ShipRenderEffect)
Getting different error messages every time.

Thanks for the info, I will look into this.

If you need more logs of the freeze ups I can send more seemed redundant if the crash logs are auto going back.
Would have posted bug report numbers but the new system does not give you a number you can reference.


Happened again not the full last line:
73543 2013.11.09 16:50:01:666 bountyProxy::GetBountiesAndKillRights

18094 2013.11.09 17:00:11:154 Sending event: ship_module_triage_mode_stop to game object 84 (effect_1012297452118_effects.ShipRenderEffect) happened with the command to dock given. loaded up in the station.

Unfortunately I'm not getting crash dumps from you, it seems. That can happen when the client freezes rather than crashing outright and in that case we get very little info.

If you can run with the logserver attached and file a bug report, with the full log, that might give me more information. Put my name (CCP Snorlax) in the title so that it gets routed to me right away.

We have not seen this happen inhouse, so any information you give me would me most appreciated. Thank you for your efforts in improving the stability of EVE!

Resubmitted a bug report with your name in it. It should have logs with and with out the freeze happening. Hope it helps did not happen today.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
CCP Snorlax
C C P
C C P Alliance
#7 - 2013-11-11 14:30:36 UTC
Got the report, thanks!

Hopefully this issue has been resolved - we did fix a crash bug or two in the last few days - maybe this was a different symptom of that issue.

Regardless, I'm adding in code to help us detect freezes like this and report back to base with dumps.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#8 - 2013-11-11 15:52:19 UTC
CCP Snorlax wrote:
Got the report, thanks!

Hopefully this issue has been resolved - we did fix a crash bug or two in the last few days - maybe this was a different symptom of that issue.

Regardless, I'm adding in code to help us detect freezes like this and report back to base with dumps.

Great newsSmile

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#9 - 2013-11-13 03:55:16 UTC
Seems to be working but the undock at 6-C has been quieter when I have been on for this new build.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#10 - 2013-11-16 02:32:00 UTC
Still getting reports of freezes while in warp from testers on Sisi.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Romana Erebus
Syndicate Enterprise
Sigma Grindset
#11 - 2013-11-16 04:11:55 UTC  |  Edited by: Romana Erebus
its the drone swarm cloud and the space yurts all over the grid causing this. try going to ca 7 8 9 and see if it does this. It doesnt freeze in empty ca's nor on gates, jumps thru gates and such. it the humongous cloud of trash deployed.