These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

The case of the lost note folders.....

First post
Author
Previous Topic Next Topic
Eric Agerwal
Cryosoft
#1 - 2013-10-29 10:40:50 UTC
I am one of the few unfortunate souls who have lost all their note folders.
Not the notes themselves. The left pane of note folders - the hierarchical organisation into which my 400+ notes used to be neatly organised.
I have tried to petition this (id = 3414694) to get the matter resolved and have been extremely dissatisfied with the urgency or attempts by GMs to bring this matter to the attention of a developer to query the underlying database.
After days of going back and forth with GM's I'm told to post the bug under features ideas and discussions.
All I have been advised is to go look on sisi to see if the folders are there.
How does this help get all the folders back!
My guess is there is some sort of signed./unsigned byte overflow issue.
So at the point you hit 128 or 256 folders the folder gets added to the database but resets folder count to 0.
I wanted a developer to query the database, and if my assumption was correct, delete the last folder entry to get all the rest back again.
Then at some point if this theory is correct, place a condition constraint check at the point byte overflow would occur.
Iri'yana and Jack Vanderpool are amongst the other individuals to experience this. See:
http://eve-search.com/thread/158747-1
http://forum.eveuniversity.org/viewtopic.php?f=29&t=66954
Maximus Aerelius
PROPHET OF ENIGMA
#2 - 2013-10-29 11:54:30 UTC
I imagine it would be better placed under Issues, Workarounds & Localization section of the forum mate.

Sorry to hear of your issues but F&I is for new ideas and not technical troubleshooting. I lost the ability to copy my bookmarks from a "back" I made into containers in my hanger a few years back that was never resolved. They just sat in the containers in my hanger for years...

GL getting a fix of a Dev to look into that though.

[b]Fast Character Switching "XP Stylee" Undocking - More Routes Out of Station[/b] Here's my tear jar > |_| < Fill 'er up!
Eric Agerwal
Cryosoft
#3 - 2013-10-30 07:33:57 UTC  |  Edited by: Eric Agerwal
All I am getting as a response from the GMs in the petition (who told me to post here btw) is that I will have to rekey all the folders, replicate the hierarchy and assign all the notes again manually. I've said this is totally unacceptable and asked for a way to correspond with the CCP CEO and elevate the level of response. If my assumption is correct a one line SQL statement that would take seconds to type and run would save me 2 or 3 days worth of work. And all I've asked is for a dev to verify if my assumption is correct. If not then have an SQL script that copies the note folders and the note/folder assocation back from SISI to production server as there may be a backup there. This is an Eve bug. Who is to say after 2 days of rekeying too that I don't just lose everything again.
CCP Eterne
C C P
C C P Alliance
#4 - 2013-10-30 13:29:57 UTC
Moving this to Issues, Workarounds & Localization.

EVE Online/DUST 514 Community Representative ※ EVE Illuminati ※ Fiction Adept

@CCP_Eterne ※ @EVE_LiveEvents
Eric Agerwal
Cryosoft
#5 - 2013-10-30 20:50:18 UTC
Thankyou CCP Eterne. Now I have filed this as a bug report too. So I hope to see some sign of feedback from one of the developers.
Eric Agerwal
Cryosoft
#6 - 2013-11-04 14:04:12 UTC
Still waiting on some feedback on this one. If you were a normal software house and had written software that lost days of a persons work, you'd have a law suit on your hands CCP. Losing days of my work with no promise of whether retyping is going to create same issue is something I consider a major bug. Some sort of developer feedback is neeed ASAP. Will bump this every day until I get some sort of response. Don't like the way this matter is being ignored. Bad PR CCP!!
Eric Agerwal
Cryosoft
#7 - 2013-11-07 15:50:17 UTC
bump
Eric Agerwal
Cryosoft
#8 - 2013-11-20 12:30:40 UTC
bump
Eric Agerwal
Cryosoft
#9 - 2013-12-01 13:18:50 UTC
bump - getting more peeved at lack of CCP urgency and news of a fix and prospect of ever getting my stuff back
CCP Snorlax
C C P
C C P Alliance
#10 - 2013-12-02 10:45:27 UTC
Eric,

I'm sorry to see this issue seems to have gone unnoticed. This is outside my area of expertise, but I'll see if I can find someone who can address this.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
CCP Habakuk
C C P
C C P Alliance
#11 - 2013-12-02 19:27:45 UTC
Hi,
I had a short look into this together with CCP PrismX, but I am afraid that we are not able to help you. The database does no longer contain any note folders for this character. I had also a short look at the server logs and could not find any error, which would explain this loss. I was also not able to find anything in the code which would explain some kind of overflow error (at least in this range and my limited knowledge).

I personally would guess, that some error on the client might have caused this loss, but I have no idea which error. It kinda makes sense that are folders are missing in this case as all folders are updated at the same time whenever any folder is changed or added.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing