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Black Screened

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MaXimUs23
The Scope
Gallente Federation
#1 - 2013-08-18 16:04:39 UTC
Today I was playing eve just fine logged out like normal came back a few minutes later and nothing black screened. Here is the events that takes place every single time no matter which character I am logging in;

Startup popup
enter username
enter password
hit enter
goes through the load up stage
goes full screen
then black and doesn't change from there at all......

please help

I have restarted the mac opened the client from desktop and applications menu. I have also cleared the cache to make sure that something goofy wasn't going on there.
Invisusira
Escalated.
OnlyFleets.
#2 - 2013-08-22 03:01:20 UTC
Make sure your library is visible. If it isn't, open terminal and type:

chflags nohidden ~/Library/

Go to:

Users/username/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility/settings/

Delete:

core_char__.dat
core_public__.dat
core_public__.yaml
core_user__.dat

EVE Music
Yekster
University of Caille
Gallente Federation
#3 - 2013-08-31 23:35:37 UTC
Not sure where my other post went, but here is a shorter version.

I have a brand new 27" iMac and have the same issue. I have to clear user cache / game data to fix it. It's a total PITA because it resets everything in-game (overview etc etc).

I'll try to make the library visible so hopefully I can create good backups of those files as a workaround. But for me the question is do the devs know about this issue, and is there anything I can do to help submit logs to get it looked into? It basically makes EVE unplayable (imagine FC'ing a fleet, having the game crash, then re-launch it to black screen, and spend a few minutes futzing with clearing this stuff then resetting overview settings while the fleet waits for you to re-join, or just dies).

Thanks
Sushi Eater
EVE University Hall of Residence
Ivy League Alt Alliance
#4 - 2013-10-20 14:04:55 UTC
Invisusira wrote:
Make sure your library is visible. If it isn't, open terminal and type:

chflags nohidden ~/Library/

Go to:

Users/username/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility/settings/

Delete:

core_char__.dat
core_public__.dat
core_public__.yaml
core_user__.dat


Thanks. This one resolves the crash some people have been reporting too.
The crash message is:
Unhandled page fault on read access to 0x1579fff0 at address 0x901ddb16. Do you wish to debug it ?
Montague Summers
Kicked.
Shadow Cartel
#5 - 2013-10-29 14:14:51 UTC
Invisusira wrote:
Make sure your library is visible. If it isn't, open terminal and type:

chflags nohidden ~/Library/

Go to:

Users/username/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility/settings/

Delete:

core_char__.dat
core_public__.dat
core_public__.yaml
core_user__.dat


Thanks for this, got me out of the black screen and up and playing again.
Vincent Athena
Photosynth
#6 - 2013-10-29 15:48:03 UTC  |  Edited by: Vincent Athena
You can also got to the library by going to the finder, clicking on the "go" menu and holding down the option key.

Edit: If you do have a working client, save copies of those four files some place safe. Restore them when the client goes bad. I got 3 clones and will sometimes fix issues by copying those files from a working clone to a glitched clone.

Know a Frozen fan? Check this out

Frozen fanfiction
Horus Du'Gannon
Pator Tech School
Minmatar Republic
#7 - 2013-12-01 03:23:33 UTC
Invisusira wrote:
Make sure your library is visible. If it isn't, open terminal and type:

chflags nohidden ~/Library/

Go to:

Users/username/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility/settings/

Delete:

core_char__.dat
core_public__.dat
core_public__.yaml
core_user__.dat


Thanks for that! This has been bugging me since i got back from work. Thanks for all the help.
Jet Burns
The Gold Angels
Sixth Empire
#8 - 2013-12-07 05:19:51 UTC
Confirming this fix worked for me too!!! Thank you!

Now I have some four clients I can fix. CCP... Give her a medal!!!

-Jet
Tarek Hakaari
Caldari Provisions
Caldari State
#9 - 2014-02-04 22:45:10 UTC
Invisusira wrote:
Make sure your library is visible. If it isn't, open terminal and type:

chflags nohidden ~/Library/

Go to:

Users/username/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility/settings/

Delete:

core_char__.dat
core_public__.dat
core_public__.yaml
core_user__.dat


I Had the same problem and did exactly as instructed above. Instead of getting the black screen I saw the intro Video of EVE and got the blackscreen afterwards, with the music just as before.
Could anyone help Please?
Phloebas
Native Freshfood
Minmatar Republic
#10 - 2014-02-04 23:16:10 UTC
Tarek Hakaari wrote:
Invisusira wrote:
Make sure your library is visible. If it isn't, open terminal and type:

chflags nohidden ~/Library/

Go to:

Users/username/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility/settings/

Delete:

core_char__.dat
core_public__.dat
core_public__.yaml
core_user__.dat


I Had the same problem and did exactly as instructed above. Instead of getting the black screen I saw the intro Video of EVE and got the blackscreen afterwards, with the music just as before.
Could anyone help Please?


This has just happened to me too.
Phloebas
Native Freshfood
Minmatar Republic
#11 - 2014-02-05 19:33:23 UTC
Vincent Athena wrote:
You can also got to the library by going to the finder, clicking on the "go" menu and holding down the option key.

Edit: If you do have a working client, save copies of those four files some place safe. Restore them when the client goes bad. I got 3 clones and will sometimes fix issues by copying those files from a working clone to a glitched clone.


not that it has worked for me yet. but how do you tell which clone is which in the library?
NoDak Hilitari
Native Freshfood
Minmatar Republic
#12 - 2014-02-06 17:25:46 UTC
I filed a ticket on this. Got a response that:

"A patch was deployed today that addresses a run time issue that some players have been experiencing. If you continue to encounter issues after today's patch then please submit a bug report."
NoDak Hilitari
Native Freshfood
Minmatar Republic
#13 - 2014-02-06 18:55:00 UTC
NoDak Hilitari wrote:
I filed a ticket on this. Got a response that:

"A patch was deployed today that addresses a run time issue that some players have been experiencing. If you continue to encounter issues after today's patch then please submit a bug report."


New patch didn't work for me. bug report filed. But it appears that the server player numbers are back into the 40,000s, so thats encouraging.
Rashasha Imshee
Federal Navy Academy
Gallente Federation
#14 - 2014-02-07 02:20:06 UTC
Tarek Hakaari wrote:
Invisusira wrote:
Make sure your library is visible. If it isn't, open terminal and type:

chflags nohidden ~/Library/

Go to:

Users/username/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility/settings/

Delete:

core_char__.dat
core_public__.dat
core_public__.yaml
core_user__.dat


I Had the same problem and did exactly as instructed above. Instead of getting the black screen I saw the intro Video of EVE and got the blackscreen afterwards, with the music just as before.
Could anyone help Please?



I'm in the same boat. Ugh
Varian Sorell
BLACK SKY Exploration and Development
#15 - 2014-02-07 09:34:13 UTC  |  Edited by: Varian Sorell
Invisusira wrote:
Make sure your library is visible. If it isn't, open terminal and type:

chflags nohidden ~/Library/

Go to:

Users/username/Library/Application Support/EVE Online/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility/settings/

Delete:

core_char__.dat
core_public__.dat
core_public__.yaml
core_user__.dat



Black screened today. Unable to get to character page, but can hear the music. I was able to delete what was recommended. Restarted the game, was able to watch the video, but afterward there still was no character screen. Just a black screen with music playing in the background.
Velos Khan
Doomheim
#16 - 2014-02-07 10:27:49 UTC
Having the same issues. Hopefully someone is working on it.
CCP Snorlax
C C P
C C P Alliance
#17 - 2014-02-07 11:29:53 UTC
We are working on this!

It would be helpful to get machine specs from everyone experiencing this issue. We've been unable to reproduce this so far, but I'm wondering if there is some pattern to what machines are affected.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Flysmack Numenor
Einherjer.
#18 - 2014-02-07 11:40:43 UTC
Rather then being a problem on specific machines, I think it is more an issues of the NVIDIA graphic chips which most of the Mac, and Mac portables use, ratrher look into that...
CCP Snorlax
C C P
C C P Alliance
#19 - 2014-02-07 12:16:03 UTC
Flysmack Numenor wrote:
Rather then being a problem on specific machines, I think it is more an issues of the NVIDIA graphic chips which most of the Mac, and Mac portables use, ratrher look into that...

Exactly, that's why I'm asking for the specs.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Flysmack Numenor
Einherjer.
#20 - 2014-02-07 12:28:13 UTC  |  Edited by: Flysmack Numenor
I have a Mac Air '10 with a NVidia GeForce 320M (low end i know) on Mavericks OS, but as I saw in workaround & Localisation thread, a lot of Windows users with High End NVidia Graphics cards having the same issue.

Also my I'Mac with the NVIDIA GeForce GTX 775M has the same issue....
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