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36 hours and still response from cpp

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bobbisue
Tillistrian Enterprises
#1 - 2013-10-25 01:21:34 UTC
Took 2 years off, came back other day activated 2 accts, and wanted to put a plex on another act. I used hours for plex on my first acct, checked it out, and then paid monthly with a cc. 2nd acct i put 3 months on. Now i have another acct i want to put a plex on. I havent used it for 2 years, but there is no time for plex on it. so i cant add an ingame plex to it. I have submitted a ticket to get this fixed ingame and by email, and 36 hours still no response. Is this wait normal? They got back to me in under an hour when I asked about the names of the old accounts so i can activate them. Seems excessively long, and truly is taking the wind out of my sails about the game.
Garandras
The Scope
Gallente Federation
#2 - 2013-10-25 01:31:44 UTC
You should raise a ticket
Tuggboat
Oneida Inc.
#3 - 2013-10-25 01:33:09 UTC
Oh yes, they really respond quickly to them.
bobbisue
Tillistrian Enterprises
#4 - 2013-10-25 01:36:04 UTC
Garandras wrote:
You should raise a ticket


how do you do this? And what is this? I did send an ingame ticket on the account with the Plex

Just so so so frustrating.
Unsuccessful At Everything
The Troll Bridge
#5 - 2013-10-25 01:48:28 UTC
Its been 36 hours and CCP is STILL RESPONDING??!??!!one1/`2?



That's got to be a record. They usually stop responding to me within minutes.

Since the cessation of their usefulness is imminent, may I appropriate your belongings?
JC Anderson
RED ROSE THORN
#6 - 2013-10-25 01:50:43 UTC  |  Edited by: JC Anderson
Ignore me.

Re-read your post and my advice won't work.
No Means No
meh fackit
#7 - 2013-10-25 01:56:15 UTC
they are assholes
destiny2
Decaying Rocky Odious Non Evil Stupid Inane Nobody
Looking for Trouble
#8 - 2013-10-25 02:45:39 UTC
bobbisue wrote:
Took 2 years off, came back other day activated 2 accts, and wanted to put a plex on another act. I used hours for plex on my first acct, checked it out, and then paid monthly with a cc. 2nd acct i put 3 months on. Now i have another acct i want to put a plex on. I havent used it for 2 years, but there is no time for plex on it. so i cant add an ingame plex to it. I have submitted a ticket to get this fixed ingame and by email, and 36 hours still no response. Is this wait normal? They got back to me in under an hour when I asked about the names of the old accounts so i can activate them. Seems excessively long, and truly is taking the wind out of my sails about the game.



why not just use CC on account you want to use with plex pay the 14,95 then once activated use a plex, your gonna be putting more money on 3rd account eventually anyways.
Rich Uncle PennyBags
EVE Online Monopoly
#9 - 2013-10-25 03:47:41 UTC
Support tickets can take up to two weeks for a response.

Depending on the current ticket queue.

I wouldn't get worried until 7 days.

CCP doesn't outsource their support to Indian tech centers like some MMOs.
Minabunny
Bogus Brothers Corporation
#10 - 2013-10-25 05:12:42 UTC
I've had ticket take over a month to be answered. CCP customer service leaves much to be desired.
Nanatoa
#11 - 2013-10-25 05:28:31 UTC
I have a ticket regarding a 16 billion scam in a CCP-endorsed event: open for over two weeks, not a single reply yet (never mind a solution).

"Stay the course, we have done this many times before." - (CCP) Hilmar, June 2011
culo duro
Center for Advanced Studies
Gallente Federation
#12 - 2013-10-25 06:03:31 UTC
Rich Uncle PennyBags wrote:
Support tickets can take up to two weeks for a response.

Depending on the current ticket queue.

I wouldn't get worried until 7 days.

CCP doesn't outsource their support to Indian tech centers like some MMOs.


They should consider that, the support would be better.

I've starting blogging http://www.epvpc.blogspot.com 
Jove Death
Garoun Investment Bank
Gallente Federation
#13 - 2013-10-25 06:47:34 UTC
36hrs wtf pls....

Ive been waiting 8 months to sort a problem out with a char What?

Quoting "you will die" in EvE is fail Chars dont die in EvE. Unless you have a heart attack eek.
Garia666
CyberShield Inc
HYDRA RELOADED
#14 - 2013-10-25 06:50:19 UTC
ccp support has some of the worst customer support i have ever seen. They rarley listen, give you an standard reply.
And the sollution is all about the interpetation of the person who is wanting to help.

So if your support is in your Alliance then all is possible if not your screwed..

adarma
Deep Core Mining Inc.
Caldari State
#15 - 2013-10-25 06:58:38 UTC
Once it took me more than a week Straight
Snakebyte Jack
AcT Legion
#16 - 2013-10-25 07:03:50 UTC
*36 hours and still response from cpp*


I think you meant: 36 hours and still (no) response from cpp

If you can't be bothered to write the title of your thread correctly, why do you expect CCP to treat your complaint as more urgent than the rest of the playerbase?
Alduin666 Shikkoken
Doomheim
#17 - 2013-10-25 07:17:23 UTC
CCP not responding to a petition? You should submit a petition about it.

Honor is a fools prize. [I]Glory is of no use to the dead.[/I]

Be a man! Post with your main! ~Vas'Avi Community Manager
Josef Djugashvilis
#18 - 2013-10-25 07:20:04 UTC  |  Edited by: Josef Djugashvilis
Snakebyte Jack wrote:
*36 hours and still response from cpp*


I think you meant: 36 hours and still (no) response from cpp

If you can't be bothered to write the title of your thread correctly, why do you expect CCP to treat your complaint as more urgent than the rest of the playerbase?


Perhaps not all Eve Online players are native English speakers..

Oh, and 'playerbase' is not one word.

Try 'player base'

Edit.

Your bio.

It should say, hearties not heartys.

This is not a signature.
Seetesh
Deep Core Mining Inc.
Caldari State
#19 - 2013-10-25 07:29:38 UTC
Why don't you just buy a 60 day gtc for isk the character on that account and transfer the isk to it and then accept the transfer through account management like we've been doing since before plex existed.
Alduin666 Shikkoken
Doomheim
#20 - 2013-10-25 07:31:39 UTC
Josef Djugashvilis wrote:
Snakebyte Jack wrote:
*36 hours and still response from cpp*


I think you meant: 36 hours and still (no) response from cpp

If you can't be bothered to write the title of your thread correctly, why do you expect CCP to treat your complaint as more urgent than the rest of the playerbase?


Perhaps not all Eve Online players are native English speakers..

Oh, and 'playerbase' is not one word.

Try 'player base'


The ellipsis should have 3 periods instead of 2 at the end if your first sentence.

Oh, and 'try 'player base'' is not a sentence, you forgot punctuation.

See I can be a douche and correct your grammar too. If you scrutinize him for assuming that all players are native English speakers then why do you correct his grammar? Maybe he himself isn't a native English speaker.

On another note I would wish that people in this forum have basic knowledge of English grammar and sentence structure . . . I mean its not like this is an English forum or anything.

Honor is a fools prize. [I]Glory is of no use to the dead.[/I]

Be a man! Post with your main! ~Vas'Avi Community Manager
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