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CCP Ombudsman?

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Halada
Praxian Theory
#1 - 2013-09-25 18:15:59 UTC
Hello,

I was wondering if there was such a thing as a CCP Ombudsman, or some authorities in Iceland we can turn to if we feel the company has not addressed a problem adequately?

Thank you sincerely,

Halada
manutari
Doomheim
#2 - 2013-09-25 18:21:58 UTC
sometimes it's better to ask in the forum if it isn't confidential. I submitted an inquery myself, 2 months or so ago and I am still waiting for a responce, it just depends on what department you send it to and who answers back. Some are quicker than others in getting back to you. Some inquries I get a responce in a day or two, some take a lot longer it seems.
Lors Dornick
Kallisti Industries
#3 - 2013-09-25 18:26:14 UTC
Halada wrote:
Hello,

I was wondering if there was such a thing as a CCP Ombudsman,
Halada


Yes, it's called your wallet.

If you aren't satisfied with a commercial service you just stop using it.

CCP Greyscale: As to starbases, we agree it's pretty terrible, but we don't want to delay the entire release just for this one factor.
Halada
Praxian Theory
#4 - 2013-09-25 18:30:28 UTC  |  Edited by: Halada
Lors Dornick wrote:
Halada wrote:
Hello,

I was wondering if there was such a thing as a CCP Ombudsman,
Halada


Yes, it's called your wallet.

If you aren't satisfied with a commercial service you just stop using it.


No, it's not as simple as that.

I've been playing this game since 2005. Originally when CCP was hoping to publish my Miner's Guide, I had a link at their HQ with Kieron, who was the director of community relations, but he doesn't seem to work there anymore.

The problem has to do with a petition I opened two months ago that is getting nowhere, and I am sure it is incompetence-related.

Kieron would have had this problem resolved in a day, an Ombudsman would at the very least make sure all protocols were followed.

Thank you!
Eggs Ackley
#5 - 2013-09-25 18:46:29 UTC
When private companies, other than media outlets, have an ombudsman it is typically to intercede in internal company matters.
Halada
Praxian Theory
#6 - 2013-09-25 18:48:45 UTC
Eggs Ackley wrote:
When private companies, other than media outlets, have an ombudsman it is typically to intercede in internal company matters.


In Canada companies usually have an Ombudsman or equivalent to receive complaints of customers so they may be reviewed internally but also externally from the department that is concerned.

Short of writing a snail mail letter to their HQ in Iceland, I am not sure which way is the best to bring a problem to the attention of someone who may have the influence or ability to help.
CCP Navigator
C C P
C C P Alliance
#7 - 2013-09-25 19:38:36 UTC
Halada wrote:
Eggs Ackley wrote:
When private companies, other than media outlets, have an ombudsman it is typically to intercede in internal company matters.


In Canada companies usually have an Ombudsman or equivalent to receive complaints of customers so they may be reviewed internally but also externally from the department that is concerned.

Short of writing a snail mail letter to their HQ in Iceland, I am not sure which way is the best to bring a problem to the attention of someone who may have the influence or ability to help.



If you feel a petition is not being addressed to your satisfaction you can ask for it to be excalated to a Senior and then on to a Lead if necessary. Please note that complex investigative issues may take longer so a reply may not come through immediately.

Hope this helps.
Halada
Praxian Theory
#8 - 2013-09-25 19:40:54 UTC
CCP Navigator: thank you very much for this clarification, much appreciated.

Do you know what happened to Charles (Kieron)?

Cheers!
Nanatoa
#9 - 2013-09-26 14:32:16 UTC
Halada wrote:
Do you know what happened to Charles (Kieron)?


Kieron stopped working for CCP early 2008.
No announcement was made and no comments were made how or why; when asked what happened, CCP Wrangler (hey, what happened to Wrangler?), kieron's successor, declined to comment (EVE-search thread: 733079-0).

"Stay the course, we have done this many times before." - (CCP) Hilmar, June 2011
Halada
Praxian Theory
#10 - 2013-09-26 14:42:54 UTC
Nanatoa wrote:
Halada wrote:
Do you know what happened to Charles (Kieron)?


Kieron stopped working for CCP early 2008.
No announcement was made and no comments were made how or why; when asked what happened, CCP Wrangler (hey, what happened to Wrangler?), kieron's successor, declined to comment (EVE-search thread: 733079-0).


That is very unfortunate. He was a super nice fella.

Thanks for the info Nanatoa :)
Prototype Naveen
Digitized.
#11 - 2013-09-27 10:51:28 UTC
Dear subject Halada.

Announcement: your guides have always had a significant value to miners in New Eden.

Query: is expecting a reinstallment of said guide a plausible effort.

An update would be a valued addition to my databases.

Your input has had economical value.

Request you proceed to make said guide(s).

Appriciation has been in order and will continue to be maintained.

Anticipating future releases.

End message.
Throxton
Republic Military School
Minmatar Republic
#12 - 2013-09-27 13:26:07 UTC
What about contacting a CSM? If it's an issue that's of value to the community perhaps they could champion it for you.
Alex Grison
Grison Universal
#13 - 2013-09-27 18:22:14 UTC  |  Edited by: Alex Grison
I declare myself King Omboodle.

Please direct any ombulations my way.

As king omboodle it is my number one priority to adresss and any all ombulatory outbursts and machinations.

yes
Halada
Praxian Theory
#14 - 2013-09-27 22:36:03 UTC
Prototype Naveen wrote:
Dear subject Halada.

Announcement: your guides have always had a significant value to miners in New Eden.

Query: is expecting a reinstallment of said guide a plausible effort.

An update would be a valued addition to my databases.

Your input has had economical value.

Request you proceed to make said guide(s).

Appriciation has been in order and will continue to be maintained.

Anticipating future releases.

End message.


Thanks for the kind words!

I actually subbed back to the game a month and a half ago to write a new guide/book. I asked for advice and input here, so feel free to participate if you'd like to voice your opinions. :)

It's actually going well, but the problem with my petition is hindering the progress of that new guide, so I'd like the problem resolved ASAP.
Altered Ego
Deep Core Mining Inc.
Caldari State
#15 - 2013-09-30 13:32:23 UTC
Wow! It's Halada!

I know a lot a people who have benefited from your work. Nice to see you active again.