These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

CCP.exe crashes all the time

First post
Author
Previous Topic Next Topic
Partisan Noir
Native Freshfood
Minmatar Republic
#61 - 2013-09-18 20:48:42 UTC
Blue screen, lockup, crash... my computer is stable and this game is the only one where i've got so much issue ! What the **** ! CCP what's going on ??????
Nishan Umed
Center for Advanced Studies
Gallente Federation
#62 - 2013-09-19 13:28:15 UTC
we got any news on this?
Ezeller
Kamoku Industrial
#63 - 2013-09-21 19:26:28 UTC
still getting this issue? Anyone else having a problem at all?
Othran
Route One
#64 - 2013-09-22 08:37:48 UTC  |  Edited by: Othran
I was on a roam yesterday - about 30 or so in gang.

I crashed twice (total machine lockup) in 6 hours and at least 5 other people had their machines lockup too, so that's like 20% of the people in gang had issues.

Get it sorted.

Edit - the same was happening on sisi but much much more frequently (3 lockups in 30 minutes) so I unchecked something in the BIOS to do with low power management levels on the GT280M cards (lappie). Sisi was fine after that for an hour or so. I think you should take a look at what might be ramping the power/clock levels up and down in the changes to the gfx engine/interface you made recently as I'm pretty sure that's what is locking this laptop up. Nothing in terms of drivers or s/w has changed on this machine in the last 6 months and its not heat-related. The only thing I've seen (in 4 years+) which can lock the machine solid is when an unusual/multiple clock/power state change occurs on the gfx card/driver.
Partisan Noir
Native Freshfood
Minmatar Republic
#65 - 2013-09-22 16:59:22 UTC
I still get some crash but its strange, sometimes i can get about 20 in one hours and some days nothing...

I've done so many things to try to check this but it's definitly a problem with EVE, not with my computer...

It's really annoying i wonder if i will continue to play like that...

CCP answer on this forum at last, DO YOUR JOB !
Malcorian Vandsteidt
Alpha Trades
Solyaris Chtonium
#66 - 2013-09-22 19:48:13 UTC
I posted another thread as I am not sure my issue has aything to do with this but my client crashes every 5-10 minuets at random intervals. (Or DC's) whatever it is. Even when I use the .exe and not the launcher.

Its not my connection or internet
It's not my computer

EvE worked perfectly until the last update.
Partisan Noir
Native Freshfood
Minmatar Republic
#67 - 2013-09-23 11:20:28 UTC
Quote:
EvE worked perfectly until the last update.


Hi Malcorian,

I'm still pretty noob to EVE but i already try to play it before Odyssey update, and i hadn't get a single crash.

For lack of time i've not subscribed. but now that i have it's really annoying...

It's definitly due to the last update
Lasairiona Raske
Itsukame-Zainou Hyperspatial Inquiries Ltd.
Arataka Research Consortium
#68 - 2013-09-23 19:24:28 UTC
I've not had a single crash in about four days. :-)

Are you a devil or an angel

Sent here from heaven or from hell?

Sweet temptress, I'm wrapped in your tangles

Can't find my way out of your spell
Adrian Orimand
University of Caille
Gallente Federation
#69 - 2013-09-23 19:51:10 UTC
When I started playing Eve, I had no problems at all. But since the 1.1 update I crash at least two times a day, sometimes more. I wish you would find this problem and fix it. Please?
Swakke Amakusa
Veidrheim
#70 - 2013-11-20 19:14:50 UTC
Since the release of Eve Rubicon i have been getting this error, never crashed before in the year that i already am playing.

I have the latest nvidia drivers now too , all updates are done.
I am thinking this is some kind of memory leak since the last update.

Funny of all, the error pops up but i can get back ingame and play without any problems...


Please CCP fix this.
CCP Snorlax
C C P
C C P Alliance
#71 - 2013-11-20 23:02:18 UTC
We are monitoring crash dumps and trying fix any issues we can.

If you experience frequent crashes, please make sure you have the latest graphic drivers installed.

If you use overlays, like Mumble, or multiboxing software, please try running without those - it's possible the crashes stem from these 3rd party addons.

Try switching to DX9 in the launcher - see if that helps. The DX11 engine hasn't had the same level of testing on all the different hardware and software configurations you guys have so bear with us while we iron those kinks out.

If you find a reproducible case, please file a bug report, with logs, describing what you were doing. Getting the crash dumps with the full details can help us tremendously in tracking down crash bugs. See https://wiki.eveonline.com/en/wiki/Bug_reporting for details.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Exemplaro Skygarr
Viziam
Amarr Empire
#72 - 2013-12-04 11:05:10 UTC
I've solved the issue: it seems that the Google Chrome caused this problem. Since I've been using Opera browser while playing, the problem does not exists anymore.
Konrad Zsou
KarmaFleet
Goonswarm Federation
#73 - 2013-12-05 05:58:53 UTC
I'm having a similar issue with the client freezing on login while loading the captains quarters. The odd thing is it only happens with 1 account, my other 2 accounts login and load normally and I can play for hours with no issues. I've reinstalled the client, logged in using the binexe file, cleared the cache both manually and using the client, and I've run the repair tool but nothing works for this 1 account. I'm not sure how to pull the log files otherwise I would have posted them. Any ideas will be greatly appreciated. Thanks
CCP Snorlax
C C P
C C P Alliance
#74 - 2013-12-05 09:39:55 UTC
Konrad Zsou wrote:
I'm having a similar issue with the client freezing on login while loading the captains quarters. The odd thing is it only happens with 1 account, my other 2 accounts login and load normally and I can play for hours with no issues. I've reinstalled the client, logged in using the binexe file, cleared the cache both manually and using the client, and I've run the repair tool but nothing works for this 1 account. I'm not sure how to pull the log files otherwise I would have posted them. Any ideas will be greatly appreciated. Thanks

Some info on bug reporting here: https://wiki.eveonline.com/en/wiki/Bug_reporting
And the log server: https://wiki.eveonline.com/en/wiki/Logserver

Things to try (that might also give me useful info to track this down):

  • Ensure you have the latest graphics driver
  • Turn off any 3rd party software affecting EVE (overlays, multiboxing software)
  • Try the DX9 version (setting in the launcher)
  • Disable EVE voice
  • Disable audio altogether

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Konrad Zsou
KarmaFleet
Goonswarm Federation
#75 - 2013-12-05 20:00:19 UTC
Switching to DX9 in the launcher seems to have cured the issue. Thanks for the help