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Rules of RL engagement [How CCP should interact with Subscribers]

Author
Gecko Runner Hareka
Native Freshfood
Minmatar Republic
#1 - 2013-09-19 11:37:58 UTC  |  Edited by: Gecko Runner Hareka
The ToS offer us an opportunity to discuss how we optimally want CCP to handle such clever hacks of the system in the future... pool the ideas in this thread please!


Now for the ToS situation and how it should have developed: Clever scam involving messing with CCp info ressources triggers the following responses:

  1. CCP publishes the exploit in a big story with player/scammer interviews etc <- THAT'S positive publicity!
  2. If the method is problematic, then the transfer has to be undone.
  3. All parties get a pat on the back in the form of a (limited) hauler full with quafe and dancers for finding the exploit/falling victim as a proof of concept
  4. The exploit is fixed in RL (wiki editing tools - proofed stable vs latest versions for example)
  5. ...and in-game through game mechanics
  6. As a LAST step ToS etc are changed to reflect the new situation


Now in general terms this can be broken down to some steps that should be done to manage those situations in the future (I feel like public relations for game designers 101):


  • It's not if but when: Exploits and hacks can always be found, so accept it
  • A 1000 eyes: publicity and proof-of-concept attacks help the game as a whole, so publish the stuff to have a part in shaping it. (NO hard feelings allowed!)
  • Cleverness is good: Reward people who make hacks public / are part (=victim) of a proof of concept together!!! Both are part of the hack and should get some kind of in-game reward (*insert* hauler full with quafe and dancers)
  • Get input: NOW is the time to harness the power of the mad eve crowd to fix it
  • Separate approaches to RL / in-game hacks! Everything that plays out in the sandbox is game content (yes, burn jita too)
  • Then call a lawyer and let him TRANSLATE what you decided into legal secret speech
  • party hard and listen to HTFU by the great CCP band :P


And please please never support people using out-of-game means to get back after they don't like specific game mechanics and how other players use them against them!!!!
Varius Xeral
Doomheim
#2 - 2013-09-19 15:55:50 UTC
I agree that this latest episode was a PR disaster and demonstrated some blatant failures of internal processes within CCP. More that that, it seemed like a reversion to the pre-incarna attitudes that literally almost killed the game (and the company with it).

That said, I'd rather wait until the ToS issue is resolved on its own, then it should be time to hammer CCP about making some internal reviews so something like this is far less likely to occur again.

Official Representative of The Nullsec Zealot Cabal