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Request for CLEAR developer statement on legality of key broadcast programs (such as ISBoxer)

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Author
Tippia
Sunshine and Lollipops
#41 - 2013-09-17 17:28:54 UTC
l0rd carlos wrote:
at least one GM is clear:

[Tuesday 10 September 2013] [15:04:08] <[GM]XXX> the "why" didn't change. We still don't care if you activate all your modules with a single keypress. Activating all modules on 20 clients at the same time with a single press goes far beyond that, though.

[Wednesday 11 September 2013] [12:29:42] <[GM]XXX> and it's pretty similar to the AP0 hack thing. Just because we may not necessarily take immediate action doesn't mean we still tolerate it. And the current EULA imho pretty clearly forbids mirroring keystrokes (and would have done so for the past 1.5 years)

He is also misinformed in his opinion.
Mallak Azaria
Caldari Provisions
Caldari State
#42 - 2013-09-17 17:36:20 UTC  |  Edited by: Mallak Azaria
Tippia wrote:
l0rd carlos wrote:
at least one GM is clear:

[Tuesday 10 September 2013] [15:04:08] <[GM]XXX> the "why" didn't change. We still don't care if you activate all your modules with a single keypress. Activating all modules on 20 clients at the same time with a single press goes far beyond that, though.

[Wednesday 11 September 2013] [12:29:42] <[GM]XXX> and it's pretty similar to the AP0 hack thing. Just because we may not necessarily take immediate action doesn't mean we still tolerate it. And the current EULA imho pretty clearly forbids mirroring keystrokes (and would have done so for the past 1.5 years)

He is also misinformed in his opinion.


The underlined part... There is no difference between either scenario.

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Murk Paradox
Ministry of War
Amarr Empire
#43 - 2013-09-17 17:36:51 UTC  |  Edited by: Murk Paradox
Tippia wrote:
l0rd carlos wrote:
at least one GM is clear:

[Tuesday 10 September 2013] [15:04:08] <[GM]XXX> the "why" didn't change. We still don't care if you activate all your modules with a single keypress. Activating all modules on 20 clients at the same time with a single press goes far beyond that, though.

[Wednesday 11 September 2013] [12:29:42] <[GM]XXX> and it's pretty similar to the AP0 hack thing. Just because we may not necessarily take immediate action doesn't mean we still tolerate it. And the current EULA imho pretty clearly forbids mirroring keystrokes (and would have done so for the past 1.5 years)

He is also misinformed in his opinion.



Unfortunately though, his tag says otherwise (of course an escalation can solve that though) and expressed a ruling, as opposed to stopping at stating an opinion. He also spoke for the entire team using the royal "we".

This is why (not to cross that line of being overly critical of CCP staff) we like clarity!

We want the the 10 commandments, not the bible.

This post has been signed by Murk Paradox and no other accounts, alternate or otherwise. Any other post claiming to be this holder's is subject to being banned at the discretion of the GM Team as it would violate the TOS in regards to impersonation. Signed, Murk Paradox. In triplicate.

Tippia
Sunshine and Lollipops
#44 - 2013-09-17 17:38:51 UTC  |  Edited by: Tippia
Murk Paradox wrote:
Unfortunately though, his tag says otherwise (of course an escalation can solve that though).
Actually, it doesn't. The opinions of GMs are 100% irrelevant. What matters is the policy. If they misread that policy, they can have any opinion they want and all that means is that they're worthless GMs.

Sure, some people might get nicked by this incompetence, but it's still just incorrect and irrelevant opinions.

In fact, I'd go so far as to say…
GM Karidor wrote:
Fazit: ob eine EULA-Verletzung nun per Roboterarm, Dritt-Software, Stäbchen oder was auch immer passiert ist nicht relevant für den EULA-Verstoß selbst. Und wenn ein Klick auf mehrere Clients verteilt wird, fällt diese Parallelisierung ebenfalls unter "Automatisierung", oder um die Formulierung der EULA zu verwenden:
Es bildet effektiv ein "Spielverhalten, welches im Vergleich zu normalem Spielverhalten einen beschleunigten Erwerb von Gegenständen, Währung, Objekten, Rang oder Status darstellt."
…no, Karidor, you are incorrect. It does not fall under the banner of automatisation and never has. Nor does broadcasting allow you to “[acquire] items, currency, objects, character attributes, rank or status at an accelerated rate when compared with ordinary Game play”.

It is constant player-input (i.e. normal gamplay) that generates [whatever] at the normal rate.
Caviar Liberta
The Scope
Gallente Federation
#45 - 2013-09-17 17:44:27 UTC  |  Edited by: Caviar Liberta
EDIT: haha what Tippia said also, seems we said the same thing but differently.

It states something in regards to rapid keystrokes. I would assume CCP can take a global average keystrokes per minute for their players and set an envelope of min/max for their player base.

So having a baseline on the max for keystrokes from your average player I'd assume CCP would consider anything that exceeds this as a behaviour of some kind of automated software.

So I guess if you are way above average when it comes to keystrokes then you might have to show that what is considered suspect behaviour is just how you normally play the game.
Tippia
Sunshine and Lollipops
#46 - 2013-09-17 17:46:57 UTC
Caviar Liberta wrote:
It states something in regards to rapid keystrokes. I would assume CCP can take a global average keystrokes per minute for their players and set an envelope of min/max for their player base.

So having a baseline on the max for keystrokes from your average player I'd assume CCP would consider anything that exceeds this as a behaviour of some kind of automated software.

So I guess if you are way above average when it comes to keystrokes then you might have to show that what is considered suspect behaviour is just how you normally play the game.

Since mining requires one keystroke every 45 minutes — automation or not — such a method would be supremely incapable of detecting anything of value.
Caviar Liberta
The Scope
Gallente Federation
#47 - 2013-09-17 17:53:11 UTC
Tippia wrote:
Caviar Liberta wrote:
It states something in regards to rapid keystrokes. I would assume CCP can take a global average keystrokes per minute for their players and set an envelope of min/max for their player base.

So having a baseline on the max for keystrokes from your average player I'd assume CCP would consider anything that exceeds this as a behaviour of some kind of automated software.

So I guess if you are way above average when it comes to keystrokes then you might have to show that what is considered suspect behaviour is just how you normally play the game.

Since mining requires one keystroke every 45 minutes — automation or not — such a method would be supremely incapable of detecting anything of value.


True, bot mining just sitting in the belt would be hard to detect but I'm sure there are other means to detect such a thing.

I know when I do mine (rarely) I'm usually chatting with someone in corp/alliance/militia/etc. I'm usually doing something that would indicate seen from the server side that I am active at the keyboard and not just randomly typing something.
Mallak Azaria
Caldari Provisions
Caldari State
#48 - 2013-09-17 17:54:59 UTC
Caviar Liberta wrote:
Tippia wrote:
Caviar Liberta wrote:
It states something in regards to rapid keystrokes. I would assume CCP can take a global average keystrokes per minute for their players and set an envelope of min/max for their player base.

So having a baseline on the max for keystrokes from your average player I'd assume CCP would consider anything that exceeds this as a behaviour of some kind of automated software.

So I guess if you are way above average when it comes to keystrokes then you might have to show that what is considered suspect behaviour is just how you normally play the game.

Since mining requires one keystroke every 45 minutes — automation or not — such a method would be supremely incapable of detecting anything of value.


True, bot mining just sitting in the belt would be hard to detect but I'm sure there are other means to detect such a thing.

I know when I do mine (rarely) I'm usually chatting with someone in corp/alliance/militia/etc. I'm usually doing something that would indicate seen from the server side that I am active at the keyboard and not just randomly typing something.


Most of them push button then do something else entirely for 40 minutes. It's exactly the same when I AFK rat.

This post was lovingly crafted by a member of the Goonwaffe Posting Cabal, proud member of the popular gay hookup site somethingawful.com, Spelling Bee, Grammar Gestapo & #1 Official Gevlon Goblin Fanclub member.

Murk Paradox
Ministry of War
Amarr Empire
#49 - 2013-09-17 18:12:00 UTC  |  Edited by: Murk Paradox
Well, when his opinion can result in my account being banned or not banned, it really doesn't matter if I agree with it or not.

That's my point.

We need consistency from the staff because even if I'm wrong at my job, my Supervisor backs me because in the end I am representing the company I work for.

Regardless if he corrects me later or not in regards to accuracy of the call I made.

I prefer preventive maintenance in that regard. It's just better business sense.

Tippia wrote:
Murk Paradox wrote:
Unfortunately though, his tag says otherwise (of course an escalation can solve that though).
Actually, it doesn't. The opinions of GMs are 100% irrelevant. What matters is the policy. If they misread that policy, they can have any opinion they want and all that means is that they're worthless GMs.

Sure, some people might get nicked by this incompetence, but it's still just incorrect and irrelevant opinions.


(As an aside, the TOS still does say they reserve the right to ban for any reason... GM opinions can still be relevant in that case furthering the need for clarity!)

This post has been signed by Murk Paradox and no other accounts, alternate or otherwise. Any other post claiming to be this holder's is subject to being banned at the discretion of the GM Team as it would violate the TOS in regards to impersonation. Signed, Murk Paradox. In triplicate.

Tippia
Sunshine and Lollipops
#50 - 2013-09-17 18:24:33 UTC
Murk Paradox wrote:
(As an aside, the TOS still does say they reserve the right to ban for any reason... GM opinions can still be relevant in that case furthering the need for clarity!)

Oh sure. But if they want to toss people out on the basis of the “because I say so” rule, they should do it while referring to the “because I say so” rule — not some other, completely incorrect and irrelevant rule.

My point is mainly that arbitrarily enforcing non-existing or unknown policies that go against the long-established and well-known policies already in place smacks of incompetence and unprofessionalism. As it happens, few things will so thoroughly headshot every last shred of integrity and trust in, not just the enforcers of the rules, but in the rules themselves is incompetence and unprofessionalism in that enforcement.

Soon enough, players will just go “eff it, who cares what the rules are — the GMs certainly don't — so let's cheat our asses off.”
Murk Paradox
Ministry of War
Amarr Empire
#51 - 2013-09-17 18:28:14 UTC  |  Edited by: Murk Paradox
Tippia wrote:
Murk Paradox wrote:
(As an aside, the TOS still does say they reserve the right to ban for any reason... GM opinions can still be relevant in that case furthering the need for clarity!)

Oh sure. But if they want to toss people out on the basis of the “because I say so” rule, they should do it while referring to the “because I say so” rule — not some other, completely incorrect and irrelevant rule.

My point is mainly that arbitrarily enforcing non-existing or unknown policies that go against the long-established and well-known policies already in place smacks of incompetence and unprofessionalism. As it happens, few things will so thoroughly headshot every last shred of integrity and trust in, not just the enforcers of the rules, but in the rules themselves is incompetence and unprofessionalism in that enforcement.

Soon enough, players will just go “eff it, who cares what the rules are — the GMs certainly don't — so let's cheat our asses off.”



Yes that's true, and a terrible future indeed =(

I for one do not like the idea that if I decide to engage in something, that something should be "ok" with one person and not "ok" with another if they represent the same time.

I should have the right to be secure in knowing what I can or cannot do (with agreeing to future policy changes of course).

This post has been signed by Murk Paradox and no other accounts, alternate or otherwise. Any other post claiming to be this holder's is subject to being banned at the discretion of the GM Team as it would violate the TOS in regards to impersonation. Signed, Murk Paradox. In triplicate.

GreenSeed
#52 - 2013-09-17 18:28:56 UTC
the thing about broadcasting it that CCP has no say in the matter. they don't have to "allow it", it is already... the software doesn't modify, the memory region the client runs in, the software doesn't modify or read the eve cache. the software doesn't even know what is happening inside the window...

there's nothing to allow.

broadcasting enables control of multiple accounts, control that cant be taken away unless they change the eula to only allow one instance of the client to be running at any given time (something that thanks to copyright law can easily be enforced), or they allow only one log in per IP.

and as soon as you suggest that, you realize 80% of the player base will tell you to **** off.

oh and for clarification, we are not "players" we are "users" if you get shoot by 10 arty ruptures in a gate flown by 10 players, you got killed by 10 users. if they were all controlled by one player... you still got killed by 10 users.

the idea of having the client somehow measuring the amount of keystrokes, sharing such information between processes and do... something with it... breaks so many privacy laws worldwide that its not even funny.

and this is all before we even consider the question of , "what is it to you?" it doesn't affect you, at all, if some dude wants to fly 10, 20, or 500 ships. any complaint you might have about the power multiplication effect of "many ships" is a complaint about the eve game mechanics.

if you don't like blobs, don't engage them.
Murk Paradox
Ministry of War
Amarr Empire
#53 - 2013-09-17 18:32:48 UTC
GreenSeed wrote:
the thing about broadcasting it that CCP has no say in the matter. they don't have to "allow it", it is already... the software doesn't modify, the memory region the client runs in, the software doesn't modify or read the eve cache. the software doesn't even know what is happening inside the window...

there's nothing to allow.

broadcasting enables control of multiple accounts, control that cant be taken away unless they change the eula to only allow one instance of the client to be running at any given time (something that thanks to copyright law can easily be enforced), or they allow only one log in per IP.

and as soon as you suggest that, you realize 80% of the player base will tell you to **** off.

oh and for clarification, we are not "players" we are "users" if you get shoot by 10 arty ruptures in a gate flown by 10 players, you got killed by 10 users. if they were all controlled by one player... you still got killed by 10 users.

the idea of having the client somehow measuring the amount of keystrokes, sharing such information between processes and do... something with it... breaks so many privacy laws worldwide that its not even funny.

and this is all before we even consider the question of , "what is it to you?" it doesn't affect you, at all, if some dude wants to fly 10, 20, or 500 ships. any complaint you might have about the power multiplication effect of "many ships" is a complaint about the eve game mechanics.

if you don't like blobs, don't engage them.


User is the person controlling the account. Player is the one controlling the pilot.

Pilots are the in game entities that have skill points and control the ship.

1 person can control an entire fleet with isboxer.

It is still just 1 person whether you call them a player or a user.

This post has been signed by Murk Paradox and no other accounts, alternate or otherwise. Any other post claiming to be this holder's is subject to being banned at the discretion of the GM Team as it would violate the TOS in regards to impersonation. Signed, Murk Paradox. In triplicate.

E-2C Hawkeye
HOW to PEG SAFETY
#54 - 2013-09-17 18:39:01 UTC  |  Edited by: E-2C Hawkeye
Mallak Azaria wrote:
Anyway since this thread is now a thing, it would be really nice if we could get a clear statement from CCP about this & not some random CCP person saying yes/no. I would like to know in particular as when my new PC is done I'm planning on making 15 new accounts for suicide ganking & would hate to get banned for it. Of course that also means CCP loses a bunch of money, but they'll lose more in the longterm if I get banned, so get to it CCP.

Nice flip flop...I am sure you will follow up with a sincere apology to FatBear.
Khanh'rhh
Sparkle Motion.
#55 - 2013-09-17 18:41:52 UTC  |  Edited by: Khanh'rhh
I'm sure I'll be banned for GM correspondence despite this being public record since 2010, but whatever, here's the last statement about it:

Quote:
Hello there,

To make a long story short, automation of gameplay is not permitted; players must be manually issuing the commands to control their character(s) at all times.

Our stance on programs such as Synergy and hardware/software combination such as the G15 keyboard is that they can be legitimately used as long as gameplay isn't automated. Synergy allows you to move your mouse cursor to multiple different monitors which are hooked up to different computers and we do not have any qualms with players using the program for this purpose. If Synergy was used in some way to control your accounts for you without a need for you to be at your keyboard, then that would not be allowed, but I am not aware of such a functionality with this program. If Synergy is used in conjunction with some other program to automate gameplay, it would not be permitted. G15 "macros" which allow you to group different commands into one keypress are allowed. For example, setting your G1 key to press F1, F2, F3 and so on for you with one key press is allowed (although this specific command is not as useful as it was before now that we have weapon grouping).

An exceedingly complex G15 macro which would effectively automate gameplay, such as mining, without a need for the player to be present at his keyboard would be against the EULA, regardless of whether the player utilizing said macro is sitting at his keyboard at the time!

Lastly, multiboxing is allowed, and programs designed for multiboxing in mind which allow a player to manually issue the same command to multiple game clients at the same time are allowed. In the same vein as what has been stated above, the player must be manually sending the commands; if a program is automating those commands for you, then it would be considered a breach of our EULA.

I hope this clears up this matter.

Best regards,
Senior GM Lelouch
EVE Online Customer Support


e: GM Lelouch posted this to EveO PHEW DONT BAN PLZ

e2: HOLY **** :CCP:

So when you dig up this post from 2010 there's an edit added in 2013 (like, who would ******* go and look?) which reads:
Quote:
Addendum by GM Lelouch:
This post was originally written almost three years ago and as software/hardware evolves, so must our stance on what goes within our game. It has become increasingly difficult for us to track the capabilities of various pieces of software over the years as their number, as well as the features they offer, increase greatly in number.

In other words, it is unfortunately impractical for us to evaluate whether specific pieces of software can be used without breaking EVE's EULA/ToS. This post should not be taken as endorsement for utilizing specific pieces of software/hardware with EVE, but as a guideline to what is acceptable.

Our general stance towards the concept of multiboxing has not changed but we cannot guarantee that the EULA is being upheld should you use any of the software/hardware mentioned by name in this post, nor will we at EVE customer support be able to officially endorse or sanction specific third party multiboxing programs.

Players wishing to multibox are responsible for familiarizing themselves with our EULA and Terms of Service, the following clauses in particular are of much relevance to this topic:

EULA:
6. CONDUCT
A. Specifically Restricted Conduct
2. You may not use your own or third-party software to modify any content appearing within the Game environment or change how the Game is played.
3. You may not use your own or any third-party software, macros or other stored rapid keystrokes or other patterns of play that facilitate acquisition of items, currency, objects, character attributes, rank or status at an accelerated rate when compared with ordinary Game play. You may not rewrite or modify the user interface or otherwise manipulate data in any way to acquire items, currency, objects, character attributes or beneficial actions not actually acquired or achieved in the Game.

ToS:
21. You will not attempt to decipher, hack into or interfere with any transmissions to or from the EVE Online servers, nor will you try to create or use any third party add-ons, extras or tools for the game.

The old, out of date, post can be seen below as it originally appeared:


So yes, CCP are apparently now banning people for using this if they decide to do so.

Which rule will CCP rewrite next week without telling anyone? Spin the wheel to find out!

"Do not touch anything unnecessarily. Beware of pretty girls in dance halls and parks who may be spies, as well as bicycles, revolvers, uniforms, arms, dead horses, and men lying on roads -- they are not there accidentally." -Soviet infantry manual,

Mallak Azaria
Caldari Provisions
Caldari State
#56 - 2013-09-17 18:42:21 UTC
E-2C Hawkeye wrote:
Mallak Azaria wrote:
Anyway since this thread is now a thing, it would be really nice if we could get a clear statement from CCP about this & not some random CCP person saying yes/no. I would like to know in particular as when my new PC is done I'm planning on making 15 new accounts for suicide ganking & would hate to get banned for it. Of course that also means CCP loses a bunch of money, but they'll lose more in the longterm if I get banned, so get to it CCP.

Nice flip flop...I am sure you will follow up with a sincere apology to FatBear.


I stand by my earlier posts.

This post was lovingly crafted by a member of the Goonwaffe Posting Cabal, proud member of the popular gay hookup site somethingawful.com, Spelling Bee, Grammar Gestapo & #1 Official Gevlon Goblin Fanclub member.

Murk Paradox
Ministry of War
Amarr Empire
#57 - 2013-09-17 18:45:41 UTC  |  Edited by: Murk Paradox
Yes, that 2010 post is great and all, but as the TOS and other services specifically justify CCP staff being able to change policy as they see fit, and a GM publicizing his opinion (an opinion that matters as he has account power) it becomes a matter of believing in a grandfather policy, or an ever changing policy.

In short, it makes it worse =(.

EDIT- Is GM Lelouch still around btw?

This post has been signed by Murk Paradox and no other accounts, alternate or otherwise. Any other post claiming to be this holder's is subject to being banned at the discretion of the GM Team as it would violate the TOS in regards to impersonation. Signed, Murk Paradox. In triplicate.

Khanh'rhh
Sparkle Motion.
#58 - 2013-09-17 18:49:27 UTC
Murk Paradox wrote:
Yes, that 2010 post is great and all, but as the TOS and other services specifically justify CCP staff being able to change policy as they see fit, and a GM publicizing his opinion (an opinion that matters as he has account power) it becomes a matter of believing in a grandfather policy, or an ever changing policy.

In short, it makes it worse =(.

EDIT- Is GM Lelouch still around btw?

Yeah, and is editing posts from 2010 in line with CCP's policy on revisionist policy enforcement.

"Do not touch anything unnecessarily. Beware of pretty girls in dance halls and parks who may be spies, as well as bicycles, revolvers, uniforms, arms, dead horses, and men lying on roads -- they are not there accidentally." -Soviet infantry manual,

Mallak Azaria
Caldari Provisions
Caldari State
#59 - 2013-09-17 18:49:52 UTC  |  Edited by: Mallak Azaria
Murk Paradox wrote:
Yes, that 2010 post is great and all, but as the TOS and other services specifically justify CCP staff being able to change policy as they see fit, and a GM publicizing his opinion (an opinion that matters as he has account power) it becomes a matter of believing in a grandfather policy, or an ever changing policy.

In short, it makes it worse =(.

EDIT- Is GM Lelouch still around btw?


Yeah, he doesn't post very much though. Interestingly enough, he posted this in May:

GM Lelouch wrote:

Hello ya'll, hope you're having a good day.

CCP Stillman recently wrote a dev blog about client modifications and our stance towards them. The dev blog also touched on the subject of third-party programs and I feel it is very relevant to the discussion in this thread. I encourage those of you who haven't read it to give it a look, this blog actually makes for great coffeetable reading and those of you who've already indulged may even want to print out your very own copy to share with friends and family!

Multiboxing is not inherently in violation of our EULA, a player is not breaking the EVE game rules by virtue of simultaneously operating multiple accounts alone. Multiboxing software can however be in violation of the EULA.

CCP can and will not officially endorse or condone specific pieces of third-party software and ISBoxer is no exception to this. I will make this very clear: CCP does not officially endorse ISBoxer or any other multiboxing software. Use of third-party programs is, as outlined in Stillman's blog, done entirely at your own risk and we'll quite simply not be able to state outright that this software or that software can be legitimately used under the EVE EULA since they are after all third-party programs.

Let us make an example to illustrate why:

'Hypothetical Software v1.0' is released to the joy of all and is eventually endorsed by CCP as a fine supplement to EVE; the program is officially declared to not be in violation of the EVE EULA/ToS. Some weeks later, the developers of 'Hypothetical Software' releases an update, version 1.1, an update which adds macro mining functionality to the program's existing features. Automating the mining portion of the game is obviously in violation of the EVE EULA so use of 'Hypothetical Software' would suddenly become a EULA violation despite prior endorsement by CCP.

There are a lot of great third-party developers creating fantastic tools to supplement the EVE experience and this is all fine and dandy. As EVE grows, so does the amount of third-party programs developed for EVE and we cannot realistically review and condone these tools on an individual basis and use of such programs is therefore done at your own risk.

We can prohibit and warn against the use of software which we know without a doubt to contain components which violate the EULA. Any program which enables the Autopilot to 0 client modification falls under this for example: if you use a piece of software which enables you to autopilot to 0, you can expect a permanent suspension of your account as you are in gross violation of the EULA.

In addition to CCP Stillman's blog which I linked at the top of this post, I'd also like to bring your attention to the following page which outlines our official policy on third-party programs:
Third-party policies


I underlined the relevant parts.

This post was lovingly crafted by a member of the Goonwaffe Posting Cabal, proud member of the popular gay hookup site somethingawful.com, Spelling Bee, Grammar Gestapo & #1 Official Gevlon Goblin Fanclub member.

Tippia
Sunshine and Lollipops
#60 - 2013-09-17 18:52:46 UTC  |  Edited by: Tippia
Murk Paradox wrote:
Yes, that 2010 post is great and all, but as the TOS and other services specifically justify CCP staff being able to change policy as they see fit, and a GM publicizing his opinion (an opinion that matters as he has account power) it becomes a matter of believing in a grandfather policy, or an ever changing policy.

In short, it makes it worse =(.

EDIT- Is GM Lelouch still around btw?

He was around 7 months ago when that old post was updated with reference to the new 3d-party policy.

Multiboxing (be it mechanical or through software) was still allowed — they just couldn't give any kind of official endorsement to any specific programs as they had no control over how those programs might change over time.

Either way, the GM claim (ok… opinion) that it's been disallowed for a year and a half is 100% incorrect, as is the nonsense that it qualifies as some kind of automation, since the Lead GM has unequivocally said that multiboxing does not violate the EULA — not even the new and updated one.