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Terms of Service CSM Feedback Thread

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SAJUK NIGARRA
Ministry of War
Amarr Empire
#41 - 2013-09-13 21:39:53 UTC  |  Edited by: SAJUK NIGARRA
As far as re-re-wording the ToS, Mynnna's proposal is spot on and I doubt myself or anyone else could come up with anything that is clearer and closer to the spirit of Eve. Maybe there should also be a provision against editing the wiki with malicious intent, but other people already touched up on this.

However, after reading Karidor's previous posts posts it seems the wording is ultimately irrelevant, because even with the previous version, the GM team was working not under the ToS, but under their interpretation of what the ToS reads between the lines :

GM Karidor wrote:


So, onwards to the ToS, which now contains the following after the change:

Quote:
...
8. You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer. You may not impersonate or falsely present yourself to be a representative of another player, group of players, character or NPC entity.
...


This was changed from: "You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer." only. The highlighted bit is, from what I understand, the only part that is worded slightly differently from the other two places, but in our interpretation also falls into "falsely represent his or her identity", and always has.




While I am fairly sure (and I can understand that this is an internal company policy matter) no CCP employee will come here willing to discuss the degree of freedom allowed to GMs or admitting that GM interpretation of the ToS can be sometimes arbitrary beyond common sense, I hope at least in private CSM will approach this matter and get a form of assurance that the written rules and only those will govern action or inaction taken by GMs (except borderline cases or loopholes, obviously)

Otherwise, no matter how and how often the ToS is changed, we'll always have the unpleasant surprise to hear "yes, but in our interpretation ..."
Nicen Jehr
Subsidy H.R.S.
Xagenic Freymvork
#42 - 2013-09-13 21:41:48 UTC  |  Edited by: Nicen Jehr
Sirane Elrek wrote:
Nicen Jehr wrote:
2. Add a new API key permission that shows all characters who belong to the same account.
Use an account-wide API key with an empty permission mask, that'll do exactly what you're proposing.
How does the developer know that it's not an API key for a single character? Maybe I only have that one character. Is there some flag in the API responses that specifies 'this is an account-wide API key?'
Alphea Abbra
Project Promethion
#43 - 2013-09-13 21:43:07 UTC
mynnna wrote:
My personal feeling on what such a revision should look like is as follows.


  • Expand section 2B of the naming policy to include player names and names of player organizations. Change the relevant sections of the EULA & TOS to mirror this.
  • Nuke section 2C of the naming policy from orbit, & remove the clauses that mirror it from the EULA and the TOS.


These changes would continue to forbid impersonation through similar names (abusing I vs l to fool and confuse and so forth), but allow more meta styles of impersonation as have been brought up as examples countless times in the past few days, such as claiming to be a representative of another player or player group, claiming to be another player, and so on.


In more elaborate terms, Section 2B of the naming policy would add a clause something like this after the second bullet point:

  • Impersonate or parody another character's name or player corporation or alliance for the purpose of misleading other players.


Section 2C would be removed.

Section 8 of the ToS would then read something like "You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer. You may not impersonate or present yourself or your corporation or alliance by imitation of their name"; the language may be a bit clunky, but you get the idea.

And finally, the line in section B of the EULA which currently reads "No player may use the character name of another player to impersonate or falsely represent his or her identity." would change to something similar to the TOS, for example "No player may impersonate or parody the name of another character, corporation or alliance for the purpose of misleading other players."
However much this pains me to say and will haunt me, this Goonpost is right and good for the game.
There, said, jazzhands.
Isis Dea
Society of Adrift Hope
#44 - 2013-09-13 21:43:37 UTC  |  Edited by: Isis Dea
Andski wrote:
Actually, I'm going to retract my bit about alts. Claiming to be somebody else's alt should not be allowed. Imagine somebody going around claiming to be you and saying "Did I ever tell you guys how much I beat my wife?" or something along those lines.


There are plenty of ways around that and plenty of ways to ban that person than through these ToS changes. Remember that CCP can access every log in every corner of Tranquility. All they need is a name (or a variation of one).

If they are doing things that are unbecoming of you or your organization, petition them for harassment. A GM can have the player's name changed as a result.

More Character Customization :: Especially compared to what we had in 2003...

Setsune Rin
Ministry of War
Amarr Empire
#45 - 2013-09-13 21:44:14 UTC
i had no problem with the way the old policy was written, this 'clarification' of policy came as a shock to me and many of my peers

as in shocked it apparently existed

Yes to forbidding scamming by similar naming
No to forbidding scamming in any other way, the whole claiming to be an alt would be a legal move
probag Bear
Xiong Offices
#46 - 2013-09-13 21:46:26 UTC
Heather Tsukaya wrote:
mynnna wrote:
My personal feeling on what such a revision should look like is as follows.


  • Expand section 2B of the naming policy to include player names and names of player organizations. Change the relevant sections of the EULA & TOS to mirror this.
  • Nuke section 2C of the naming policy from orbit, & remove the clauses that mirror it from the EULA and the TOS.


These changes would continue to forbid impersonation through similar names (abusing I vs l to fool and confuse and so forth), but allow more meta styles of impersonation as have been brought up as examples countless times in the past few days, such as claiming to be a representative of another player or player group, claiming to be another player, and so on.


In more elaborate terms, Section 2B of the naming policy would add a clause something like this after the second bullet point:

  • Impersonate or parody another character's name or player corporation or alliance for the purpose of misleading other players.


Section 2C would be removed.

Section 8 of the ToS would then read something like "You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer. You may not impersonate or present yourself or your corporation or alliance by imitation of their name"; the language may be a bit clunky, but you get the idea.

And finally, the line in section B of the EULA which currently reads "No player may use the character name of another player to impersonate or falsely represent his or her identity." would change to something similar to the TOS, for example "No player may impersonate or parody the name of another character, corporation or alliance for the purpose of misleading other players."

Signed. Simple and sweet.


Seconded.
mynnna
State War Academy
Caldari State
#47 - 2013-09-13 21:46:26 UTC  |  Edited by: mynnna
SAJUK NIGARRA wrote:
As far as re-re-wording the ToS, Mynnna's proposal is spot on and I doubt myself or anyone else could come up with anything that is clearer and closer to the spirit of Eve. Maybe there should also be a provision against editing the wiki with malicious intent, but other people already touched up on this.

However, after reading Karidor's previous posts posts it seems the wording is ultimately irrelevant, because even with the previous version, the GM team was working not under the ToS, but under their interpretation of what the ToS reads between the lines :

GM Karidor wrote:


So, onwards to the ToS, which now contains the following after the change:

Quote:
...
8. You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer. You may not impersonate or falsely present yourself to be a representative of another player, group of players, character or NPC entity.
...


This was changed from: "You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer." only. The highlighted bit is, from what I understand, the only part that is worded slightly differently from the other two places, but in our interpretation also falls into "falsely represent his or her identity", and always has.




While I am fairly sure (and I can understand that is an internal company policy matter) no CCP employee will come here willing to discuss the degree of freedom allowed to GMs or admitting that GM interpretation of the ToS can be sometimes arbitrary beyond common sense, I hope at least in private CSM will approach this matter and get a form of assurance that the written rules and only those will govern action or inaction taken by GMs (except borderline cases or loopholes, obviously)

Otherwise, no matter how and how often the ToS is changed, we'll always have the unpleasant surprise to hear "yes, but in our interpretation ..."


I do happen to agree that their interpretation is valid with the way the EULA & naming policy are currently written, and do believe that they've been enforcing it that way for awhile, even though it differs so strongly from the common player interpretation. This is why I believe so strongly that the way they are written should be changed. Blink

Member of the Goonswarm Economic Warfare Cabal

Benny Ohu
Royal Amarr Institute
Amarr Empire
#48 - 2013-09-13 21:46:31 UTC
Isis Dea wrote:
Andski wrote:
Actually, I'm going to retract my bit about alts. Claiming to be somebody else's alt should not be allowed. Imagine somebody going around claiming to be you and saying "Did I ever tell you guys how much I beat my wife?" or something along those lines.


There are plenty of ways around that and plenty of ways to ban that person than through these ToS changes. Remember that CCP can access every log in every corner of Tranquility. All they need is a name (or a variation of one).

If they are doing things that are unbecoming of you or your organization, petition them for harassment. A GM can have the player's name changed as a result.

i have no idea if that's a terrible joke but this kind of thing is why i said

Quote:
Lastly, while it may be OK for me to say that I am a character or a character's alt, perhaps a line should be drawn forbidding saying "I am the other real-life person".
Poetic Stanziel
The Scope
Gallente Federation
#49 - 2013-09-13 21:47:30 UTC
All EVEloedpia pages that represent player-owned entities (characters, corporations, alliances, coalitions, blogs, podcasts, third-party websites) should be removed immediately. EVElopedia should simply be a resource for the game; a resource for items, mechanics, NPCs, systems, regions, ships, stations, lore, etc. It should not be a resource for player-owned information.

Full explanation here: http://poeticstanziel.blogspot.ca/2013/09/remove-players-and-player-orgs-from.html
Ed Tekki
Doomheim
#50 - 2013-09-13 21:48:42 UTC
Andski wrote:
Actually, I'm going to retract my bit about alts. Claiming to be somebody else's alt should not be allowed. Imagine somebody going around claiming to be you and saying "Did I ever tell you guys how much I beat my wife?" or something along those lines.


That could be fixed with a simple line that covers IRL defamation of character, and strong wording that affected parties have CCP's legal support.

In reality, if someone did do that, you could press charges.
Isis Dea
Society of Adrift Hope
#51 - 2013-09-13 21:49:52 UTC  |  Edited by: Isis Dea
ShadowandLight wrote:
In EVE there is a very prevalent "tough s**t" attitude around that makes EVE a very "real" and "adult" game.

Things in EVE matter, you can pay for your account with ISK or you can buy that shiny faction ship which you will then die in a fire inside of. Many games dont have that visceral connection to your stuff that EVE has.

However I think we as a player base and CCP themselves need to step back here a bit and look at the bigger picture. CCP is using the income from EVE to fund at LEAST 3 other projects. DUST514, EVE VR and Vampires Online (World of Darkness). The game has 500k subs that took 10 years to reach, while completely terrible MMO's like Age of Conan or Warhammer hit nearly 1m and then fall off the map due to complete lack of content or whatever else cause them to crash.

The likely hood of a newer player coming into EVE, spending months / a year plus mining, ratting or trading in EVE to have 90% of that effort wiped out by a scammer is a problem for CCP. I know many of you, us, me included realize that dangers in EVE of getting ripped off are just like the dangers in life. Verify that what your doing is legit, triple check, ask 10 other people if doing x or y is a good idea etc..

However you have a huge market of sci-fi, fantasy or fps players that CCP is looking grow into EVE subscribers and DUST514 bling buyers. If they come into EVE and 4 months later get robbed of all their goods and hard work a vast majority of them will just say **** it and quit.

I know that many people think thats LOL AWESOME GJ NOOB and not think twice about it, but the reality is CCP has probably done a ton of internal investigation on what is causing new players to stop playing EVE and I am going to wager that one huge issue is the scamming that occurs in the game to newer players.

Almost every group in EVE I can think of is welcoming to new players... why? because they are as f*****g rare as a unicorn. Even when a "new player" joins your corp or alliance you cannot tell me you arent extremely suspicious of that "new guy" for a god damn year after he joined.

EVE has a major issue with market penetration. The tutorial is shakey at best, finding a good home for a new player is extremely tough BEFORE you take into account scammers, the game is hard to learn and harder to get good at and dont forget how extremely boring EVE can be if you have a new account with limited options on what you can do.

I am betting that this is just one step CCP is taking to mitigate new player losses. We as a community should be taking a hard look at how new sub's to EVE Online are treated before we get our pitch forks and torches trying to burn down CCP HQ.


The majority of your post refers to an issue in awareness more than any policy in the game. Awareness can be fought with alternative means rather than revoking the spirit of the game. It might even be easier than sorting tons of extra petitions.

Simply include this stuff within the website, tutorials, and/or a video similar to EVE:Casualty where the power behind these ventures is brought to light, as well as the price of indulging in them.

More Character Customization :: Especially compared to what we had in 2003...

Kaarous Aldurald
Black Hydra Consortium.
#52 - 2013-09-13 21:50:26 UTC
Quote:
You may not impersonate, present yourself as, or falsely claim to be a representative of CCP, an EVE Online volunteer, or a member or former member of the CSM.


There is nothing wrong with this. It prevents the deliberate impersonation of a figure with actual, in game authority. I added language forbidding the impersonation of the CSM as well, as it just made sense.

Quote:
You may not present yourself by parody of the name of another character, corporation, or alliance to be spelled in such a way as to impersonate another character, corporation, or alliance.


This is to knock off the "Chrlbba" and "Goomswarm" bullshit. Not protecting gullibility is one thing, but this is just asinine, and the continued existence of such could reasonably be argued to discriminate against the dyslexic.

Please note that the "group of players" nonsense is gone, as it not only undefined, but also so broad as to be applicable in almost any situation, or in none. Ambiguity is your enemy, CCP...

Further, specifying "corporaton, or alliance" therein functionally achieves the goal of "NPC Entity" (as the concern is impersonating NPC corps anyway) without accidentally forbidding people from roleplaying as "Jamyl's Assassins" or "Federation Border Patrol" or such. Because a simple mouseclick can reveal them as not being an NPC corp.

Now, as to the whole "falsely claim" and "impersonate" thing. It must be, and although I hesitate to use this word anymore, clarified.

"falsely claim" is when I pop up in local, my name says "Joe McGoGo" and say "Hey guys, I am (Chribba/Chribba's alt)!, give me your monies now!".

Impersonate is when I make a damn similar sounding name to Chribba, and abuse his good name in a malicious fashion.

The first is a simple and obvious (and, really, quite harmless) lie. But more to the point, that lie CAN be verified as a lie by the diligent use of in game tools. That being, JUST ASK CHRIBBA. This should not in any way, shape or form be punished. As far as CCP should care, I can run around all day long screaming at the top of my lungs "I AM TEH MITTANI!!" and the only thing I should have account action for is spamming local.

The second is the actual harmful act. This is impersonation. This is harmful. This is what should be actionable.

This places the average player under an assumption of their own due diligence. One can be reasonably expected to understand that Joe McGoGo is not in fact Chribba, and, if not, tools exist in game to verify this.

But one cannot be reasonably expected to know that Chrlbba is not Chribba.

THAT is the key difference there, and the difference in the harm being done. In both, someone is getting scammed. But only in the latter one is harm being done to the holder of the account whose name is being used.

"Verily, I have often laughed at the weaklings who thought themselves good because they had no claws."

One of ours, ten of theirs.

Best Meltdown Ever.

Isis Dea
Society of Adrift Hope
#53 - 2013-09-13 21:52:34 UTC  |  Edited by: Isis Dea
Nicen Jehr wrote:
new TOS wrote:
You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer. You may not impersonate or falsely present yourself to be a representative of another player, group of players, character or NPC entity.

GM Karidor quotes all relevant documents here.

Before, the rules specifically outlawed using ingame names to misrepresent oneself as another player. I think this is a fine policy, it avoids a lot of problems and generally the only people who will be upset about it are those attempting to defraud other players.

The new wording appears to be a material change. You no longer include the specific language restricting this policy to names. Thus the concern that pretending to be other people's alts, or misrepresenting yourself as a representative of a corp/alliance, will be an offense.

To many players, such behavior makes sense within New Eden. It may be morally reprehensible, but it's a big bad world, of course people will lie and cheat!

With the corp/alliance it is usually quite obvious. If I am not a member of the corp or alliance that I claim to represent, something is quite fishy. If I am a member, then I am representing my group by definition. Even if I am not a very good representative, or don't have the policies and interests of my group at heart.

It is harder to tell if I am misrepresenting myself as the alt of another player. You could eve-mail the main and wait for a response. But if I want to be on my alt, doing business as my main, I am probably not going to bother quitting the game and relogging twice just to satisfy your curiosity.

So I propose the following:

1. Reword the TOS as follows:
NJ's proposed TOS wrote:
You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer. You may not use ingame names of characters, corporations, alliances, or other nameable objects to impersonate or falsely present yourself to be a representative of another player, group of players, character or NPC entity.
2. Add a new API key permission that shows all characters who belong to the same account. This way, third party developers can build tools that can verify whether the claimed alt and the claimed main belong to the same account. Of course not every character will opt into this, but the very fact that the option was available would make it fishy if 'ChribbasAlt' promises to help you sell your titan but doesn't show up on these services.

3. Add an option to the show info context menu "Copy character name" so I can paste it into such a site without worrying about typos.

Nicen Jehr wrote:
2. Add a new API key permission that shows all characters who belong to the same account.



The API stuff already exists, the problem isn't in characters on the account but rather accounts you have access to. That part, not even CCP can track.

More Character Customization :: Especially compared to what we had in 2003...

Mallak Azaria
Caldari Provisions
Caldari State
#54 - 2013-09-13 21:53:16 UTC
Ed Tekki wrote:
Andski wrote:
Actually, I'm going to retract my bit about alts. Claiming to be somebody else's alt should not be allowed. Imagine somebody going around claiming to be you and saying "Did I ever tell you guys how much I beat my wife?" or something along those lines.


That could be fixed with a simple line that covers IRL defamation of character, and strong wording that affected parties have CCP's legal support.

In reality, if someone did do that, you could press charges.


Because the police are totally going to take this seriously: "A guy in a computer game pretended to be my in game character & told people I beat my nonexistent wife. Charge him with something".

This post was lovingly crafted by a member of the Goonwaffe Posting Cabal, proud member of the popular gay hookup site somethingawful.com, Spelling Bee, Grammar Gestapo & #1 Official Gevlon Goblin Fanclub member.

Bagehi
Science and Trade Institute
Caldari State
#55 - 2013-09-13 21:54:49 UTC
mynnna wrote:
My personal feeling on what such a revision should look like is as follows.


  • Expand section 2B of the naming policy to include player names and names of player organizations. Change the relevant sections of the EULA & TOS to mirror this.
  • Nuke section 2C of the naming policy from orbit, & remove the clauses that mirror it from the EULA and the TOS.


These changes would continue to forbid impersonation through similar names (abusing I vs l to fool and confuse and so forth), but allow more meta styles of impersonation as have been brought up as examples countless times in the past few days, such as claiming to be a representative of another player or player group, claiming to be another player, and so on.


In more elaborate terms, Section 2B of the naming policy would add a clause something like this after the second bullet point:

  • Impersonate or parody another character's name or player corporation or alliance for the purpose of misleading other players.


Section 2C would be removed.

Section 8 of the ToS would then read something like "You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer. You may not impersonate or present yourself or your corporation or alliance by imitation of their name"; the language may be a bit clunky, but you get the idea.

And finally, the line in section B of the EULA which currently reads "No player may use the character name of another player to impersonate or falsely represent his or her identity." would change to something similar to the TOS, for example "No player may impersonate or parody the name of another character, corporation or alliance for the purpose of misleading other players."


I'm with Mynnna on this. Mimicking another character's name damages the "your actions have consequences" which is a core part of Eve. Making a character named Chribbα, even if it is Chribba himself making that character, to scam people should be against the rules. The AngeI Project shouldn't be allowed to scam people thinking they are donating isk to The Angel Project. If someone want to scam another person, they need to put in the work, not simply create a character/corp that confuses people. But, the TOS wording change was far more broad than that and needs to be re-worded to match what, I hope, was the intended purpose of the change.
Poetic Stanziel
The Scope
Gallente Federation
#56 - 2013-09-13 21:55:21 UTC
Mallak Azaria wrote:
Ed Tekki wrote:
Andski wrote:
Actually, I'm going to retract my bit about alts. Claiming to be somebody else's alt should not be allowed. Imagine somebody going around claiming to be you and saying "Did I ever tell you guys how much I beat my wife?" or something along those lines.


That could be fixed with a simple line that covers IRL defamation of character, and strong wording that affected parties have CCP's legal support.

In reality, if someone did do that, you could press charges.


Because the police are totally going to take this seriously: "A guy in a computer game pretended to be my in game character & told people I beat my nonexistent wife. Charge him with something".
That's a civil suit. You don't need to involve law enforcement. You just sic lawyers on the person.
SAJUK NIGARRA
Ministry of War
Amarr Empire
#57 - 2013-09-13 21:55:50 UTC
mynnna wrote:


I do happen to agree that their interpretation is valid with the way the EULA & naming policy are currently written, and do believe that they've been enforcing it that way for awhile, even though it differs so strongly from the common player interpretation. This is why I believe so strongly that the way they are written should be changed. Blink



I see your point and concede :)
Levarr Burton
The Pinecone Squad
United Federation of Conifers
#58 - 2013-09-13 21:57:42 UTC  |  Edited by: Levarr Burton
mynnna wrote:
My personal feeling on what such a revision should look like is as follows.


  • Expand section 2B of the naming policy to include player names and names of player organizations. Change the relevant sections of the EULA & TOS to mirror this.
  • Nuke section 2C of the naming policy from orbit, & remove the clauses that mirror it from the EULA and the TOS.


These changes would continue to forbid impersonation through similar names (abusing I vs l to fool and confuse and so forth), but allow more meta styles of impersonation as have been brought up as examples countless times in the past few days, such as claiming to be a representative of another player or player group, claiming to be another player, and so on.


In more elaborate terms, Section 2B of the naming policy would add a clause something like this after the second bullet point:

  • Impersonate or parody another character's name or player corporation or alliance for the purpose of misleading other players.


Section 2C would be removed.

Section 8 of the ToS would then read something like "You may not impersonate or present yourself to be a representative of CCP or an EVE Online volunteer. You may not impersonate or present yourself or your corporation or alliance by imitation of their name"; the language may be a bit clunky, but you get the idea.

And finally, the line in section B of the EULA which currently reads "No player may use the character name of another player to impersonate or falsely represent his or her identity." would change to something similar to the TOS, for example "No player may impersonate or parody the name of another character, corporation or alliance for the purpose of misleading other players."



This alteration would address all the concerns I had.

It would also fill CCP's stated desire of wanting to protect the characters themselves from impersonation, without opening a giant ambiguity for GMs to muddle around in.

On top of that, it is simple and easy to understand.

In the future, CCP should recognize that, when done properly, a minor re-wording which, with simple and reasonable explanation, changes nothing except the clarity of the document will not require multiple "clarifications" (each more cryptic and bizarre than the last!) and a threadnaught. If those occur, your rewording and subsequent clarification was poorly managed.
motgus
Caldari Provisions
Caldari State
#59 - 2013-09-13 21:58:32 UTC
Eve is a sandbox. Keep the rules simple. Do not impersonate any affiliation with CCP.

I am not entirely clear on what the motivation behind the new strict rules are. If players are complaining about being scammed from people impersonating other eve players, fixing this won't change that. These players who are being scammed were not magically forced into giving up assets because someone impersonated another player. If it isn't an impersonation scam, they will fall for something else.

A restrictive policy on impersonation only serves to damage the sandbox environment in Eve with no real benefit.
Gamer4liff
Deep Core Mining Inc.
Caldari State
#60 - 2013-09-13 21:58:53 UTC
Obligatory "you should not be penalized for impersonating one of your chars on another account" post.

Additionally, I would go so far as to say that impersonations of NPCs should be allowed, because cases where this occurs are more often than not hilarious. Scamming somebody by impersonating an NPC is just clever use of the other party's ignorance of game mechanics.

A comprehensive proposal for balancing T2 Production: here