These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Test Server Feedback

 
  • Topic is locked indefinitely.
Previous page123Next page
 

Ingame Bug Reporting tool live on Sisi!

First post
Author
Previous Topic Next Topic
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#21 - 2011-11-13 08:46:39 UTC  |  Edited by: Salpun
What about my cant send a report bugTwisted
Do you have a twitter acount?

getting this error while stuck loading CQ UI responsive.

Exception #9

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Solhild
Doomheim
#22 - 2011-11-13 09:34:43 UTC  |  Edited by: Solhild
CCP Atlas wrote:
Svennig wrote:
Sweet Jesus. This is awesome.

Ninja edit: If we could be able to attach multiple screenshots, that would be superb.

Just added that last night. Cool
Should be in the next sisi update, along with cropping and some other annotation tools.


Excellent way to spend your Saturday evening What?
CCP Atlas
C C P
C C P Alliance
#23 - 2011-11-13 09:50:10 UTC
Salpun wrote:
What about my cant send a report bugTwisted
Do you have a twitter acount?

getting this error while stuck loading CQ UI responsive.

Exception #9


For the error on login, the logic is pretty simple and the only reason you should be getting that is if your username, password or character name don't match your Tranquility credentials (not necessarily the same as your Singularity ones).
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#24 - 2011-11-13 09:55:53 UTC  |  Edited by: Salpun
CCP Atlas wrote:
Salpun wrote:
What about my cant send a report bugTwisted
Do you have a twitter acount?

getting this error while stuck loading CQ UI responsive.

Exception #9


For the error on login, the logic is pretty simple and the only reason you should be getting that is if your username, password or character name don't match your Tranquility credentials (not necessarily the same as your Singularity ones).



There might be a bug in the bug data base with not being able to save a bug if you have never logged in to the data base before. will check that out once i bet back in to the situation i am trying to bug report.

Sending a bug report also puts the client into a unresposive state might want to add that as a warning in the bug reporting window. Sure takes a whileLol

The other issue is the charcter i am sending the bug report from is not on TQ as it is a bug testing alt. The check might be checking the wrong data base. Will this get changed. Alot of the NPE testing is faster on testing alts.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
CCP Atlas
C C P
C C P Alliance
#25 - 2011-11-13 10:06:32 UTC
Salpun wrote:


There might be a bug in the bug data base with not being able to save a bug if you have never logged in to the data base before. will check that out once i bet back in to the situation i am trying to bug report.

Sending a bug report also puts the client into a unresposive state might want to add that as a warning in the bug reporting window. Sure takes a whileLol

The other issue is the charcter i am sending the bug report from is not on TQ as it is a bug testing alt. The check might be checking the wrong data base. Will this get changed. Alot of the NPE testing is faster on testing alts.


The ~10sec stall when the client is negotiating with the SSL library is something that we're looking into.
The bug will need to be posted from a user/character that exists on Tranquility. The bugs website is not hooked into the Singularity database at all. You can still test using any character, but when you submit your bug report enter your TQ information in the dialog.
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#26 - 2011-11-13 10:10:16 UTC  |  Edited by: Salpun
CCP Atlas wrote:
Salpun wrote:


There might be a bug in the bug data base with not being able to save a bug if you have never logged in to the data base before. will check that out once i bet back in to the situation i am trying to bug report.

Sending a bug report also puts the client into a unresposive state might want to add that as a warning in the bug reporting window. Sure takes a whileLol

The other issue is the charcter i am sending the bug report from is not on TQ as it is a bug testing alt. The check might be checking the wrong data base. Will this get changed. Alot of the NPE testing is faster on testing alts.


The ~10sec stall when the client is negotiating with the SSL library is something that we're looking into.
The bug will need to be posted from a user/character that exists on Tranquility. The bugs website is not hooked into the Singularity database at all. You can still test using any character, but when you submit your bug report enter your TQ information in the dialog.


Thanks for the info.
Might want to state that in the disclaimer statement as well

found a edge case for you Lol

edit: Finally got that annoying bug in the NPE properly bug reported yay me.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
CCP Lemur
#27 - 2011-11-13 17:14:49 UTC
You need to use your TQ credentials. If you can login to the bugs site the toll should work. If it doesn't file a bug report the old fashioned way..

QA Guy | Special Ops Picture up to your IMGination.
Raid'En
#28 - 2011-11-14 21:47:26 UTC
hum i only see the petition option on sisi :/
Camios
Sebiestor Tribe
Minmatar Republic
#29 - 2011-11-14 22:31:59 UTC  |  Edited by: Camios
My little experience

1. The image editing utility is awesome; this utility looks awesome.
2. But when I lcick "SEND", my computer freezes (EVE ui becomes irresponsive, no alttabbing possible) and I have to cltr-alt-canc to do access another application.
3. After a minute or so, i get the "sending bug report" message window, the UI becomes responsive and I can "alttab". The bar progresses until I get this notification

Quote:
Server error in sending bug-report to the bug-reporting server. Response is



500 - Internal server error.

[FORUM POST CANNOT CONTAIN HTML TEXT]

Server Error




500 - Internal server error.


There is a problem with the resource you are looking for, and it cannot be displayed.


I just have to press ok. As I verified on the web, bugreport was not submitted.
Grey Stormshadow
Sebiestor Tribe
Minmatar Republic
#30 - 2011-11-14 22:40:34 UTC
Lovely feature :)

I liked it so much that had to file 5 reports right away :P

Get classic forum style - custom videos to captains quarters screen

Play with the best - die like the rest
Max Kolonko
Caldari Provisions
Caldari State
#31 - 2011-11-15 01:34:13 UTC
will this tool ever be avaible on TQ?

Many times during my play i ancouter some random bugs but im never bothered to post them, with tool ingame i might

Read and support: Don't mess with OUR WH's What is Your stance on WH stuff?
Datdaar Vanmestvaalt
Justified and Ancient
#32 - 2011-11-15 09:09:44 UTC
The new in-game bug reporting tool bugs out on me.......Sad

In essence after hitting submit the progress bar goes to 100% and stays there. The only way to make the client responsive again is to hit Esc. and cancel the bug reporting tool. And yes, I have waited for it to complete for quite some time. (20 minutes should be enough I would think....)
As far as I can tell from the logserver there is some problem finding the DXDiag report. After that it just fails.

Bug report about bug reporting tool (Oh the irony!): 118718

Doing all the rough and dirty work below deck so the posh bloody bastards can do their shitty hero things.
Logix42
Taxation Damnation
#33 - 2011-11-16 09:05:19 UTC
very handy for reporting bugs. i like!

Go beyond the edge of space... Explore
CCP Vertex
C C P
C C P Alliance
#34 - 2011-11-17 21:01:52 UTC
Max Kolonko wrote:
will this tool ever be avaible on TQ?

Many times during my play i ancouter some random bugs but im never bothered to post them, with tool ingame i might


The plan is to release it with the Crucible expansion provided we dont run into any issues.

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
Nova Fox
Novafox Shipyards
#35 - 2011-11-17 22:55:12 UTC
OMFG

Dust 514's CPM 1 Iron Wolf Saber Eve mail me about Dust 514 issues.
Blue Harrier
#36 - 2011-11-21 15:07:23 UTC
Awesome job, but please stop making this game so easy to use (only joking), first we have the game looking great with the new Nebula, next Team Papercuts fix stuff we never new existed along with others people screamed about for years, then you guys come up with this.

Just a quick question, are the screen shots high or low resolution?

I just ask as my upload speed is not that great and even uploading pictures to my Hotmail account can take some time if they are high resolution (4320* 2432 widescreen camera).

A 1920 * 1200 widescreen picture plus DXdiag files etc could be quite an upload, any idea of the total load for an average bug report?

"You wait - time passes, Thorin sits down and starts singing about gold." from The Hobbit on ZX Spectrum 1982.
Circumstantial Evidence
#37 - 2011-11-22 09:06:11 UTC
Awesome screenshot tool. So cool - I can't help but want more :)

Proportional sizing buttons 50% - 100% - 200%
Useful for small crops that look bad when scaled to fit the window, and 200% will be popular with folks that want to place arrows precisely.

Arrows could be auto-numbered when placed, (as an option?) to help with notes in the bug.
CCP Atlas
C C P
C C P Alliance
#38 - 2011-11-22 13:11:21 UTC
Circumstantial Evidence wrote:
Awesome screenshot tool. So cool - I can't help but want more :)

Proportional sizing buttons 50% - 100% - 200%
Useful for small crops that look bad when scaled to fit the window, and 200% will be popular with folks that want to place arrows precisely.

Arrows could be auto-numbered when placed, (as an option?) to help with notes in the bug.


You can number elements by right clicking them and selecting the option.
Einar Matveinen
Mahe Ratu
#39 - 2011-11-23 02:07:20 UTC
I can't report any bug with this ingame tool, i write the TQ passwd, send the report and after the sending process i obtain always this error message:

An unknown error occurred when sending bug report.
Details:
[Errno 10054] Se ha forzado la interrupción de una conexión existente por el host remoto: 'recv operation failed'
CCP Atlas
C C P
C C P Alliance
#40 - 2011-11-23 07:49:08 UTC
Einar Matveinen wrote:
I can't report any bug with this ingame tool, i write the TQ passwd, send the report and after the sending process i obtain always this error message:

An unknown error occurred when sending bug report.
Details:
[Errno 10054] Se ha forzado la interrupción de una conexión existente por el host remoto: 'recv operation failed'


Could you run the Logserver.exe from your installation folder before you start the game and submit a bug report on this issue the old fashioned way through https://bugs.eveonline.com
Previous page123Next page