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Dropping Mac support?

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Gotch Urarse
The Legion of Spoon
Curatores Veritatis Alliance
#1 - 2013-08-08 03:09:26 UTC  |  Edited by: Gotch Urarse
DISCLAIMER: Love my mac client, not here to fan flames. Looking for info.

I heard CCP was dropping Mac support. Please tell me I'm crazy and can't use search. Yeah, it has it's ups and downs, but we got enough love to get the new launcher.

Peace and fly safe.

-G
GM Karidor
Game Masters
C C P Alliance
#2 - 2013-08-10 02:25:44 UTC
It would be quite interesting to know where you heard this rumor from exactly, because it would be just that, a rumor.

To clarify this:
I have been asking around a bit and no, we have no plans whatsoever regarding dropping the support for Macs at this point in time or in the near future. There have been some changes to the minimum system requirements not too long ago which resulted in some older Macs falling out of the supported hardware spectrum (see https://community.eveonline.com/support/knowledge-base/article.aspx?articleId=124 for the current requirements), though.

GM Karidor | Senior Game Master
Gotch Urarse
The Legion of Spoon
Curatores Veritatis Alliance
#3 - 2013-08-10 09:02:42 UTC
TBH, I don't recall the exactly who. It was a couple of fleet mates who are much older than I, over the course of an evening or two.

Like I said, I was looking for clarification as I'm quite passionate about EVE and my Macs, not trying to rumor monger, although in hindsight it looks that way.

Thanks for the response and that's great to hear.
Vincent Athena
Photosynth
#4 - 2013-08-11 00:36:52 UTC
As far as I can tell is a assumption based on two facts:

Macs have a freeze bug that has been present for months. Absolutely no work has been done on it. It sure looks like CCP has no plans to address this problem, which leads to the assumption that CCP has no plans to support the Mac at all. Its like CCP is saying "Why fix that problem when we are planning on dropping support?"

Why would CCP not fix a problem that, to some level, effects every Mac user and is resulting in lost subscriptions if they are planning on continuing support?

Communications from Devs on this forum has been very very spotty. Subscriber after subscriber posts problems and pleads for a CCP response, and none comes. Its like they do not care. And that is a sign that they are planning on dropping support.

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matarkhan
ConHugeCo
#5 - 2013-08-13 14:27:02 UTC  |  Edited by: matarkhan
GM Karidor wrote:
It would be quite interesting to know where you heard this rumor from exactly, because it would be just that, a rumor.

To clarify this:
I have been asking around a bit and no, we have no plans whatsoever regarding dropping the support for Macs at this point in time or in the near future. There have been some changes to the minimum system requirements not too long ago which resulted in some older Macs falling out of the supported hardware spectrum (see https://community.eveonline.com/support/knowledge-base/article.aspx?articleId=124 for the current requirements), though.


OK, so you're still selling a Mac client, but I wouldn't exactly say that you're "supporting" it.

A freeze bug has existed and been complained about for almost a year, it makes the game completely unplayable on a Mac, but bug reports either get closed out as "unreproducible" or just sit and stagnate for months.

There's a 26 page thread about it here.
Dersen Lowery
The Scope
#6 - 2013-08-14 14:47:13 UTC
Vincent Athena wrote:
Communications from Devs on this forum has been very very spotty. Subscriber after subscriber posts problems and pleads for a CCP response, and none comes. Its like they do not care. And that is a sign that they are planning on dropping support.


What's even more amazing is that we now have two Mac using CSMs--Trebor and Ali--and apart from occasional (and welcome!) appearances by, e.g., CCP Konflikt, it's definitely not a first-rate experience. It's kind of sad to have to chose between mediocre games with brilliant Mac clients (WoW, GW2) and a really good game with a mediocre client (EVE).

On top of that, since OS X is a UNIX-a-like, it even ships with a robust Python engine. Oh, well. I suppose there's nothing for it but to hope that, with so much attention turned to overhauling EVE's guts, someone figures that writing an OpenGL layer for EVE is cheaper and more future-proof[1] than taking up developer time trying to get their client to work with a brittle piece of middleware that they don't control (Cider).

[1] All mobile platforms use OpenGL

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I voted in CSM X!
Invisusira
Escalated.
OnlyFleets.
#7 - 2013-08-15 04:28:13 UTC
Dersen Lowery wrote:
On top of that, since OS X is a UNIX-a-like, it even ships with a robust Python engine. Oh, well. I suppose there's nothing for it but to hope that, with so much attention turned to overhauling EVE's guts, someone figures that writing an OpenGL layer for EVE is cheaper and more future-proof[1] than taking up developer time trying to get their client to work with a brittle piece of middleware that they don't control (Cider).

+10,000 this. This, this, this.

CCP talking about making walking in station features for the game, as dead a topic as that may be currently, still absolutely terrifies me given that Macs are literally incapable of rendering the avatars in real-time.

EVE Music
Call Rollard
Caldari Provisions
Caldari State
#8 - 2013-08-21 01:19:58 UTC
I think I'm about to find out if they do or not after seeing if they fix my new current issue which is causing me tons of problems. I've very rarely gotten issues before, it's been in the last 4 months I've been getting major issues.
Temba Ronin
#9 - 2013-08-23 02:27:40 UTC
I still can no longer use the in game browser which means i can no longer use the game full screen if I need to check anything else while i am online. Luckily the last couple of upgrades and patches did not leave me dead in the water for days like previous upgrades.

The Best Ship In EVE Online Is "Friendship", Power To The Players!
Durus Ambrye
Aliastra
Gallente Federation
#10 - 2013-08-26 09:04:23 UTC
I originally used Steam to play Eve online, but it didn't work at all... Downloaded the actual game client from the EO website and it worked perfectly fine now.
Darryn Lowe
Sebiestor Tribe
Minmatar Republic
#11 - 2013-08-29 00:14:55 UTC
The grand irony is that playing the Windows version in Parallels is a flawless experience. This proves that the problem lies not with the client but the fact that the client is using Cider to run on the Mac.

Here's the kicker, Parallels does a better job converting DirectX to OpenGL than Cider clearly does as can be seen by the ridiculous icons in the Mac client.

Ditch Cider, make a proper OpenGL Mac client, then we'll see if Windows is the better gaming platform. ;-)
Lixia Saran
Perkone
Caldari State
#12 - 2013-08-31 11:28:56 UTC
Darryn Lowe wrote:
The grand irony is that playing the Windows version in Parallels is a flawless experience. This proves that the problem lies not with the client but the fact that the client is using Cider to run on the Mac.

Here's the kicker, Parallels does a better job converting DirectX to OpenGL than Cider clearly does as can be seen by the ridiculous icons in the Mac client.

Ditch Cider, make a proper OpenGL Mac client, then we'll see if Windows is the better gaming platform. ;-)


This and many times this... I've been thinking about buying the new Parallels after I upgrade to Mavericks and just use that to run EvE instead of the abortion that is the ciderwrapped client.
Vamp Hakuli
Celestial Precision
#13 - 2013-08-31 16:37:42 UTC
you know this is the first i heard of the freeze bug, i have never had any probs with my mac running eve....never.
i know you get some probs here and there with anything but i cant just be the only “lucky” one?
Temba Ronin
#14 - 2013-09-01 20:22:13 UTC
Vamp Hakuli wrote:
you know this is the first i heard of the freeze bug, i have never had any probs with my mac running eve....never.
i know you get some probs here and there with anything but i cant just be the only “lucky” one?

Good for you, indeed luck seems to have smiled upon your computer. However checking the age of your character indicates you have been playing for less then a year. As I indicated in a previous comment the last few updates and patches have been far more stable with less game play breaking crashes.

Because CCP acknowledges the problems players sometimes experience when using a MAC I wonder why you are doubting the veracity of our statements here?

Why would numerous unconnected people complain about similar imaginary problems?

We are all in the same boat, perhaps when and if a problem occurs for you, you might find a work around solution posted here, this type of thread should be treated as a resource not a target of unwarranted skepticism.

The Best Ship In EVE Online Is "Friendship", Power To The Players!
Miccet
Fairlight Corp
Rooks and Kings
#15 - 2013-09-03 11:21:38 UTC
The reason I believed this was the same as Vincent's. The freeze bug has been with us since Cruicible came out at the end of 2011! If this happend on the Windows client it would be classed as a show stopper and fixed within days. It's rather embarassing that this has not been fixed yet on a supported operating system.
NexusWatcher
Perkone
Caldari State
#16 - 2013-10-07 07:56:09 UTC  |  Edited by: NexusWatcher
Lixia Saran wrote:
Darryn Lowe wrote:
The grand irony is that playing the Windows version in Parallels is a flawless experience. This proves that the problem lies not with the client but the fact that the client is using Cider to run on the Mac.

Here's the kicker, Parallels does a better job converting DirectX to OpenGL than Cider clearly does as can be seen by the ridiculous icons in the Mac client.

Ditch Cider, make a proper OpenGL Mac client, then we'll see if Windows is the better gaming platform. ;-)


This and many times this... I've been thinking about buying the new Parallels after I upgrade to Mavericks and just use that to run EvE instead of the abortion that is the ciderwrapped client.



I'd recommend it. Parallels 9 w/ mavericks runs wonders (been running it awhile now). Running Lion, ML, Mavericks with the cider wrapped garbage EVE client is epic fail. Run Console and you'll see.

To bad CCP will never respond to this thread again because they don't want to acknowledge it and/or it's to much for them to hire a decent programmer/developer to fix it.
Sarin Dallocort
The Scope
Gallente Federation
#17 - 2013-10-07 15:42:12 UTC
I have two Macs and I seem to be running into different problems on each. My Mac Pro seems to run fine for a little while and then the screen goes black. I thought it might be the video board overheating so I unplugged the second monitor and it seems to be running fine. I not sure why this would be a problem since EvE Online does not use the second monitor. I wrote Eve tech support but they claimed they had never heard of this problem.

On my MacBook Pro I have run into another issue I see a lot on the forum. After trying to install and run Eve online for the first time I get an error message say that the client is corrupted and I needs to be moved into the trash. I tried downloading it several times and always getting the same error message.

It seems that the Mac computer is growing amongst users, so why is it that Eve Online is not doing more to support it. After writing to Eve Tech Support, they seem to only be able to help if it's a Windows related issue. I very much love my macs (not love love my mac) and I want to be able to play Eve Online on that platform. SO EvE Online if you are listening, please start to increase support for the Mac, since I cannot justify going out and buying a PC just to play Eve Online no matter how great the game interest me.

Regards,
Sarin
Marthe Friggin Stewart
School of Applied Knowledge
Caldari State
#18 - 2013-10-07 15:44:58 UTC
Anyone heard about twitch.tv support built into client.

How will this work on a Mac?
Dersen Lowery
The Scope
#19 - 2013-10-07 20:44:09 UTC  |  Edited by: Dersen Lowery
Marthe Friggin Stewart wrote:
Anyone heard about twitch.tv support built into client.

How will this work on a Mac?


I'm not sure this will be a problem. It's just Flash on the web, and there's a Twitch app for iOS, so they're clearly not locked into Flash (It's probably MPEG4 video in the iOS client, which Macs support very well). I don't imagine that this will be a problem at all.

However, DX11 will be on by default "where supported" in the Rubicon update. When will Cedega offer that support? More to the point, when will it offer that support reliably?

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!
NexusWatcher
Perkone
Caldari State
#20 - 2013-10-07 21:23:07 UTC
Dersen Lowery wrote:
Marthe Friggin Stewart wrote:
Anyone heard about twitch.tv support built into client.

How will this work on a Mac?


*omitted*

However, DX11 will be on by default "where supported" in the Rubicon update. When will Cedega offer that support? More to the point, when will it offer that support reliably?


This. Another reason CCP will more than likely drop support.

OpenGL should be more widely supported since the team-up with STEAM (who also supports OpenGL), but it seems to me they more than likely will not support it, again, due to the "big fish" analogy with the larger player base on Windows.

OS X uses openGL; why not continue with it (since Windows can us it too) when the benchmarks between OpenGL and Directx are pretty much on par and is more *open source* in a sense instead of tied down like Directx is. Just my 2 cents.
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