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Petition waiting time larger than 10 days
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ngaly
Doomheim
#1 - 2013-09-02 20:36:17 UTC
I created a petition 10 days ago. So far there is still no response. Is the waiting time on petitions always that long or is CCP ignoring my petition?
Doc Fury
Furious Enterprises
#2 - 2013-09-02 20:40:38 UTC  |  Edited by: Doc Fury
Confirming they are ignoring you.

It can be a crap-shoot depending on what kind of ticket it was. Reimbursement tickets for instance are perpetually backlogged because of all the illegitimate claims that get made.

☼

There's a million angry citizens looking down their tubes..at me.
Benny Ohu
Royal Amarr Institute
Amarr Empire
#3 - 2013-09-02 20:41:38 UTC
They don't ignore petitions! But yeah, it can be a while, especially with things such as gameplay questions or reimbursement requests. Some petition categories have a higher priority, such as exploits or stuck characters.
ngaly
Doomheim
#4 - 2013-09-02 20:49:45 UTC
Well, I asked them about a RMT practice that most eve lottery websites use. Those websites openly sell ISK for real money. They disguise it by selling ISK together with a gamtimecode instead of just selling only ISK. I just want to know why this kind of RMT is tolerated by CCP.
Benny Ohu
Royal Amarr Institute
Amarr Empire
#5 - 2013-09-02 20:58:15 UTC
Ah. We're not allowed to talk of such things on the forum. I sent you a mail, too.
ngaly
Doomheim
#6 - 2013-09-02 21:38:50 UTC
How many days will it take for the petition to automatically get locked if there is no response?
baltec1
Bat Country
Pandemic Horde
#7 - 2013-09-02 21:54:23 UTC
There is a lot of chaff in the system so it may take some time.
Sir Substance
Sebiestor Tribe
Minmatar Republic
#8 - 2013-09-02 23:45:16 UTC
That's the kind of accusation that may take a while to process.

However, let me save you the excitement of waiting for the response by telling you what it will say:

Thank you for bringing this matter to the attention of CCP customer support. Due to the nature of this report, our findings on the matter must remain confidential, and we cannot give you further updates on the progress of our investigations.

Please let us know if there is anything further we can do for you.

Regards,

GM (name)

The beatings will continue until posting improves. -Magnus Cortex

Official Eve Online changelist: Togglable PvP. - Jordanna Bauer
Erufen Rito
Republic Military School
Minmatar Republic
#9 - 2013-09-03 04:42:08 UTC
Yup, ignoring you. No one cares about your issues, specially when you whine about it often.

This is as nice as I get. Best quote ever https://forums.eveonline.com/default.aspx?g=posts&m=4137165#post4137165
Baggo Hammers
#10 - 2013-09-03 04:45:04 UTC
As far as I know, petitions are to get support with game or account issues. If you have made an accusation why is a reply necessary?

I am sure they get many petitions each week accusing the Goons of putting viruses on people's computers or looking in their windows.

If you don't know where you're going, any road will take you there.
ngaly
Doomheim
#11 - 2013-09-03 05:13:45 UTC
It’s not an accusation. It’s a fact. Those websites even openly advert to it.

I have an issue with the game rules. On the one hand RMT is strictly forbidden according to the rules and on the other hand CCP is apparently tolerating RMT in some cases. I’m just curious why the rules don’t apply in certain situation.
Pytria Le'Danness
Placid Reborn
#12 - 2013-09-03 07:48:51 UTC  |  Edited by: Pytria Le'Danness
I'm pretty sure most of the lottery sites (iow all those I visited)

a) don't sell the time code themselves, they refer you to a seller.
b) they don't give you ISK, they give you credits in their system equivalent to ISK.
c) withdrawing that ISK usually does not work, you can only cash it in using their lottery.
d) the seller does not pay them real currency, he only offers them a rebate with their next purchase. Even though I can only base that on what Shattered Crystal offered years ago, I doubt they actually pay out hard money for referrals if they can offer a rebate instead and attract even more business that way.

It's comparable to the Amazon partner program, and basically a roundabout way to advertise. The only real money involved goes from you to the GTC seller and (possibly) from the lottery site to the GTC seller if/when they buy GTCs for themselves.
ngaly
Doomheim
#13 - 2013-09-03 08:39:46 UTC
Shattered crystal pays 5% of the sale value (http://www.shatteredcrystal.com/content/affiliateinfo.php). The successful lottery websites earn trillions of ISK per month. That translates to a few thousand dollars per month even if they sell only a small portion of that ISK for real money. The PLEX / GTC market is huge. CCP’s revenue on PLEX / GTC sales is like 2 million dollar per month.

The lottery credits that you get are no different to ISK. It causes some costs to exchange lottery credit into ISK. However, those costs are not random. You can exactly calculate them. Example: the value of the price of a lottery is 1 billion ISK, there are 1100 tickets, one ticket costs 1m ISK => 1.1 billion lottery credits will buy you a price worth 1 billion ISK => 1 lottery credit is worth 0.9 ISK.
Conius Mar
Hedion University
Amarr Empire
#14 - 2013-09-03 10:36:11 UTC
ngaly wrote:
I created a petition 10 days ago. So far there is still no response. Is the waiting time on petitions always that long or is CCP ignoring my petition?


CCP are busy finding ways to make the game worser, give them time.
Prinz Karl
Crossbell Guardian Force
#15 - 2013-09-03 11:27:23 UTC  |  Edited by: Prinz Karl
Your topic or category often triggers a longer waiting time because it is handled by a specific group of GMs who are fighting against RMT, but they don't put too many people in that group so their workload is extremely high. The queue will be longer.

I have a petition of similar topic. I have waited longer than you, 15 days. Also, last week I submitted one for DUST514, replied and processed within five days (a delay of 4 days were caused by me).

Be patient.