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Why CCP isn't going to care about current CSM tactics

First post
Author
Saerathus
Vocatio Ad Virtutem
#1 - 2011-09-09 02:56:38 UTC  |  Edited by: Saerathus
(Good god, this is going to be a multi-post. I apologize in advance for not being able to shut the hell up)

I rarely ever contribute to community forums of games for many reasons, but the main one is usually that a game's community is too self-absorbed or has attached some kind of ridiculous standard to consider anyone's input as vaid. Ffor that reason alone I question why I even bother to contribute now, but there's a lot of things I've seen in this forum over the last couple days I'd like to point out as false, silly or ominous.

So who the hell am I? Nobody. I got into Eve for a while back in 2008, ended up buying a character for a little while so I could actually experience the game because I found the skill system to be ridiculous, and then sold said account when the novelty wore off and my friends were leaving the game for their own reasons. Recently I had one of the Eve-Online "try us again for five days!" things from the Incarna launch and figured I'd give it a whirl, and it will likely end much as the previous 6 months or so I played did. I can make no claim to know much about nullsec outside of the almost obsessive-compulsive reading I've done on the subject and my few painful excursions to it, so forgive me if I draw an assumption or two that is completely incorrect. Finally, my views come as an individual that is involved in "the industry", for whatever value that might hold to anyone reading. I am not a particularly large fan of CCP, nor do I dislike them. By the same token I don't harbor any kind of ill will towards the CSM or any of its nullsec alliances - the SA alliance has a reputation that precedes it of course, but I'll grant it a grudging neutrality if only because the legacy of Boatmurdered made me laugh incredibly hard.

So this whole Incarna/CSMvCCP/Rending of garments thing going on has been some source of.. well, interest to me, because as any human does I find this kind of drama to be as entertaining as watching a train coming off the rails. It feels like this community lacks a certain perception of reality, though; that's not to disparage anyone's intelligence but rather that any community that is wrapped up in itself will ultimately insulate itself from reality. Here's a few points I've seen come up that bear some objective correction (paraphrased, of course)

In regards to CCP

"CCP needs us to finance their other games/CCP is killing their golden goose" - Yes, and no. Initially I had written something else in this position, and over the last 24 hours I've been corrected by some people that have spent more time investigating CCP's finances. In effect my perception of the strength of CCP's finances were overblown, mainly due to the fact that I have not yet encountered a company that has a solid revenue stream "going all in" on two projects simultaneously. At any rate, I've been correctedd, and in the interests of remaining intellectually honest I've changed this post to reflect that. All that being said, though.. I initially brought this up because I saw people making the implication that CCP is so weak as to not be able to tolerate the loss of a couple thousand subscriptions. Even to CCP, it's only going to be a blip on the radar to show them your dissatisfaction if only a few hundred people half-ass this approach. If people are looking to make an impact on CCP's bottom line in the short term, they need to make a coordinated effort and more importantly make sure they don't rationalize buying PLEX in-game as somehow depriving CCP of money. Because it isn't.

"CCP will bow to media pressure" - They might, but I wouldn't. CSM has made a mess of their response to the original mess that CCP made in first place. They made a big fuss which was good during Monoclegate or whatever the hell you guys are calling it, and then got flown up to Iceland, blipped off the map for a few days, then issued a release parallel to CCP (whose stupid idea was this to have separate publicity releases after a summit?) which basically said "Okay guys, everything is good." Then Mittani and Zulu had their little video chat thing saying again that everything was cool, and then 3 months later you guys are back saying CCP is screwing us, making increasingly "threatening" blog posts, and not doing very much. Why would CCP bow to this crap? CSM makes themselves look like amateurs in the PR arena, and as soon as CCP feels enough heat they are going to point to the troublemakers as manipulative agitators and turn it around on you.

Not to mention, The Mittani's grandstanding makes it look like he's literally just doing all of this for attention. I didn't even -know- who The Mittani was until I started reading about the emergency summit. At this point he may be the CSM chair, but he should take some lessons from real politics and watch how most committee chairs don't do their own committee's press work - this way, they have the luxury of not having their power attainted by public opinion. Right now as someone that has little stake in the whole business, it seems like The Mittani thinks he's the guy on the cover of The Stand, fighting against the black-robed CCP management in an effort to stave off the apocalypse. The attempt to get the media aligned against CCP is screwed because most of the media headlines are about what The Mittani is saying, not what The CSM and thus The Players of Eve are saying.

(cont)
Saerathus
Vocatio Ad Virtutem
#2 - 2011-09-09 02:57:12 UTC
"CCP should be worried about what the future players of DUST/WoD are going to think" - They won't and they don't. These are completely different audiences! Most players of DUST, a shooter, are not going to give a damn about what the players of FiS think or have done, and they won't consider CCP's behaviour against them to be of any particular significance. Likewise, I think the average player of WoD probably isn't going to even be aware that the publisher of the game even HAS other MMOs under their belt. Even if every current Eve-O player raged against CCP when they launched these games up to and including logging into the games and delivering diatribes in the general channel, it probably would not affect any of the players' purchasing decisions. The people that think this sort of reasoning is sound are either deluding themselves or have a short memory. Surprise surprise, much like the average voter, the average gamer only seems to remember the last 30 days of news. Sony, Ubisoft, EA, Activision, have all done things far more heinous than what CCP has done so far, do people seem to care? ..not really. Maybe a small minority. Like 1% of the publisher's userbase, probably less. You think that what CCP is doing is going to somehow echo across the gaming collective conscious in perpetuity? Come on.

In regards to CSM

"CCP will worry about negative perception from their peers." - When I read this quote, I laughed out loud. The developer's peers? They won't think any less of them, and why should they - the developers are still out there busting their asses on trying to get the players what they want, as they always want. As for management's peers? They will either regard their peers with sympathy in having to deal with "such entitled players", or smirk and say "I told you so" over the revolutionary (yet silly) idea of including a player-elected council in the design process. I personally hate MTs and am loathe to defend any company that even considers them, but in the grand scheme of things CCP has hardly wronged you in comparison to how other companies have treated their players, and once the delicious link juice that the media is so eager to drink up runs dry CCP isn't even going to have to worry about what you might try to get the media to think about them.

"CSM is complicit/CSM are shills" - I've seen some people bashing the CSM and outside of the almost contemptuous attitude I've seen from more than a few of them in some threads, this isn't really a fair criticism. It's very easy to point the finger at them when things aren't going your way, but they're still busting their asses to get stuff done for you - however ineffective their tactics may be. A big part of this problem comes from the fact that the CSM organization in general has lacked the testicular fortitude to put their foot down. For example: -WHY- would CSM delegates agree to an NDA when they are supposed to be player advocates? They are stuck in them now, don't get me wrong, but why wouldn't CSM1 say "No, we aren't going to agree to an NDA, that's against the whole idea of having an oversight committee." They painted themselves into their own corner, which is unfortunate, but they are at least trying. Of course, that leads me into...

"CSM is powerless" - No, they are not COMPLETELY powerless, but they have set themselves up to be far weaker than they ought to be as an oversight committee. This is probably a cynical observation but it seems important to me to point out that I have never seen altriusm in a nullsec alliance member. In fact, it's a trait that's antithetical to nullsec survival, so it's probably bred out of them. Thus, most if not all of CSM is probably looking out for themselves. The Mittani's current media/forum/blog tantrum is poignantly reminiscent of watching the FoH Everquest kerfuffle that lead to Tigole getting a game design job. They all agreed to NDAs so they could be part of the design process and thus add game design experience to their resume. Others may or may not have nullsec superiority agendas, or are looking to feed their ego or want a biannual trip to Iceland, or want to get re-elected for Epeen Length, or whatever. Chances are, they are not working for you - they are working for themselves, and personally the only guy I think that doesn't have some kind of personal agenda is the oldschool game developer because he's done all this crap already.

Statements like "resignations/breaking NDAs are not effective tactics in getting what we want" are BS, and CSM members that think they are a critical component of interfacing with CCP are starting to believe their own BS/press. As someone in the games industry I can't outright claim that I advocate NDA violation, and I don't in practice, but martyrs for a cause are FAR more enduring than politicians. If minute notes (minute notes FFS, we're not talking about game design - not to mention, I'm sure the leaker would be smart enough to redact specifics of business decisions) were anonymously leaked, what is CCP going to do? Fire CSM for reporting to its constituents? Yeah, that'll look good in the news. "CSM threatens to resign en masse in response to CCP stonewalling". Yeah, that'll look good in the news. Or let us not forget the GSL among others wielding the threat of revenue disruption that got the CSM created in the first place. They have the power to make far more noise than they are currently doing, and they aren't because making that noise is a threat to their precious CSM seats.

(cont)
Saerathus
Vocatio Ad Virtutem
#3 - 2011-09-09 02:57:37 UTC  |  Edited by: Saerathus
In regards to players

I don't have a particular quote to offer here, and as a "carebear" or a "pubbie" it certainly diminishes my credibility somewhat to put this forward. But it's very hard for gamers that are alien to Eve-O to take your plight seriously in the press when most of them that have tried the game have gotten bent over by other players that either enjoy or feel obligated to act like sociopaths. We hear "sandbox game" thrown around a lot and that's true, it is, and it's not really our place to complain when we get screwed over because we did something stupid, ignorant, or just weren't paying attention. But all that being said, it's not a stretch that some of MY peers in the games industry regard what the playerbase of Eve-O is going through as their comeuppance after 8 years of acting like assholes. Eve-O is by and large one of the most "hard core" MMO games I've had the pleasure to know right behind Armageddon MUD and I think a lot of people get that vibe after playing for a couple weeks, but the tales of the horrors the playerbase has wreaked on newbies has preceded nearly anything else that will appear in the press and people are likely to dismiss your problems as justice. So you guys should start thinking that the players are alone (including CSM in this) in their battle against CCP. It's all up to you guys now.

Alright, so, I talk a lot of game, maybe I should be constructive now. Here's a few suggestions for you guys to get CCP's attention.

1. Make CCP financially aware that you are not happy with how they are behaving. If you have credit card billing, terminate it. If CCP has recently charged your credit card for a subscription and you're feeling particularly ballsy, dispute the charge - most companies really don't like this though and you might get banned. If you are that mad about it though, then why not. Stop buying PLEX until you see some kind of reaction from CCP. STOP GIVING THEM YOUR MONEY because as someone else linked a little bit ago "I already got your money, dude"

2. Write a letter. In this day and age it's easy to write off a complaining email and it's equally easy to delete or block a complaining email. So don't. Print off a letter and mail it to Iceland, and explain why it is you have such a big problem with how CCP is behaving or what they are doing, and if you are seriously going to terminate your business relationship with them then tell them why. It costs.. probably a couple bucks to send mail to Iceland. If you want to spend another few dollars, get receipt confirmation. For those of you that are interested but think this may require work, here's the address:

CCP hf.
Grandagarður 8
101 Reykjavik
Iceland

If you want to make sure it's going to the right person, address the letter to Hilmar Pétursson.

3. Start your own project. Okay, this isn't a cynical, bitchy "WELL IF YOU THINK YOU CAN DO BETTER THEN GO DO IT, ***" post. There are enough of you that are passionate enough about this game, that are probably smart enough to get the ball rolling towards an alternative. Eve-O does not enjoy a whole lot of competition in this market. Change it. I mean really; SA has done this before with Dwarf Fortress. It's not out of the realm of impossibility. Still, it's a LOT of ******* work, but there you have it. Hell, if you need a few pointers on where to start on this road feel free to drop me a line - but only if you're serious. I suspect that a legitimate threat to CCP in this market space even if not being actively developed but having a plan that exists somewhere, might cause them to smarten up. Maybe not. Depends on the personality of their management team. *shrug*


I've cancelled my credit card billing arrangements with CCP in solidarity with your guys' plight, even though I don't really have a specific complaint against them. I hope that at the end of the day the players get the best experience they can through compromise with CCP, but it seems like a lot of the vocal players are in denial about the reality of the situation in regards to a) how important they are to CCP and b) how important Eve-O is to the rest of the world. If this post has made any of the stakeholders think twice about how they are approaching this problem, then its done its job and I'm glad that I've done my part. This community is probably one of the most passionate about their game as I've ever seen, and they deserve to be heard and at least given the straight dope on what is going on, and not be left in the dark.

Cheers
RUSROG
Avalanche.
#4 - 2011-09-09 03:04:56 UTC  |  Edited by: RUSROG
Hi, you must be new around here. Lol

tl;dr



Edit1:

Ok I actually read it now.

What you say has been said before, you just summarized it.
In reality no one cares that much about this game.
They will just move on.

But I value you putting effort into this.


Cool
AnzacPaul
Tactical Farmers.
Pandemic Horde
#5 - 2011-09-09 03:10:06 UTC
I know you probably needed to have your rant and all mate, but jeez what a post. I'll take the time to read it in a minute, but perhaps the title of your post should have been "Why no one is going to take the time to reads my thread" Lol
Saerathus
Vocatio Ad Virtutem
#6 - 2011-09-09 03:12:13 UTC
TL;DR:

I'm not anyone special.
CCP doesn't need your money to survive, but would like it.
CCP isn't going to play stupid media games with amateur politicians.
CSM made a dog's breakfast of handling the outrage over the last 3 months.
The MIttani is acting like a putz.
CCP doesn't care about what future players of its other games are gonna think.
CSM doesn't deserve to get ragged on for being one of the only groups to actually do anything
CSM needs to grow some balls if it wants to actually advocate for its players
People outside the game think the players of this game are getting what they deserve for being assholes
Cancel your account
Stop giving CCP money
Write a paper letter to Hilmar
Think about making a competing game product if you're pissed off enough
I'm in the players' corner even though it means nothing to me
Saerathus
Vocatio Ad Virtutem
#7 - 2011-09-09 03:12:43 UTC
AnzacPaul wrote:
I know you probably needed to have your rant and all mate, but jeez what a post. I'll take the time to read it in a minute, but perhaps the title of your post should have been "Why no one is going to take the time to reads my thread" Lol


It's not really a rant.
AnzacPaul
Tactical Farmers.
Pandemic Horde
#8 - 2011-09-09 03:21:12 UTC
Saerathus wrote:
AnzacPaul wrote:
I know you probably needed to have your rant and all mate, but jeez what a post. I'll take the time to read it in a minute, but perhaps the title of your post should have been "Why no one is going to take the time to reads my thread" Lol


It's not really a rant.



Well i meant get it off your chest :)

At any rate, I agree with everything you've said, and you've taken the time to make a great post.
Whiteknight03
Trilon Industries and Exploration
#9 - 2011-09-09 03:21:31 UTC
Well worded, not a bad read. The tl;dr crowd is missing something good.
Charis Loftus
Doomheim
#10 - 2011-09-09 03:38:27 UTC  |  Edited by: Charis Loftus
I read the post. Pretty well-presented, but requires prior background knowledge in order to be understood. However, as it seems your target audience is those who are already involved (even if as spectators), your post is fine. Long? Sure, but so is the game itself, so no biggie.

Wow, I sound like an English teacher. I should quit that.

Thanks for sharing.
Saerathus
Vocatio Ad Virtutem
#11 - 2011-09-09 03:53:01 UTC
Charis Loftus wrote:
I read the post. Pretty well-presented, but requires prior background knowledge in order to be understood. However, as it seems your target audience is those who are already involved (even if as spectators), your post is fine. Long? Sure, but so is the game itself, so no biggie..


My thinking at the time was that people that read the post are probably already going to be aware of what's going on.. I'm not emotionally invested in Eve, I like to play Internet Space Ships because there's no other Internet Space Ships game right now, except the X series which is... let's not talk about it. But I suck at PvP so like half of Eve-O is dead to me, and I fly my Internet Space Ship around in hisec.

But I see the community acting like chumps. And they shouldn't.
Shamrock1
24th Imperial Crusade
Amarr Empire
#12 - 2011-09-09 03:57:11 UTC
So someone that doesn't know enough about eve, just made an opinion on "why the company won't listen" based on what he knows about different companies.... You be trollin'
Dradius Calvantia
Lip Shords
#13 - 2011-09-09 03:59:41 UTC
The only thing that jumps out at me that I can disagree with is the idea that EVE could shut down tomorrow and CCP would be just fine. They do in fact need our money in order to stay in business. It may be possible for them to get loans to finish development on WOD and Dust with out income form EVE... however you can be assured that it will have an effect on the the quality of the fished products, and the ability of CCP to support the games while paying off their loans will be significantly diminished. WOD and Dust are quiet honestly questionable projects already in a genre littered with failed games.

Also.. the only thing Dust has going for it is its tie to EVE. If EVE goes under, I would expect CCP to drop Dust and focus on WoD.

Well... That and I think you are underestimating the effects of a game studios bad reputation on the success of an MMO.
Shamrock1
24th Imperial Crusade
Amarr Empire
#14 - 2011-09-09 04:09:12 UTC
Saerathus wrote:
Charis Loftus wrote:
I read the post. Pretty well-presented, but requires prior background knowledge in order to be understood. However, as it seems your target audience is those who are already involved (even if as spectators), your post is fine. Long? Sure, but so is the game itself, so no biggie..


My thinking at the time was that people that read the post are probably already going to be aware of what's going on.. I'm not emotionally invested in Eve, I like to play Internet Space Ships because there's no other Internet Space Ships game right now, except the X series which is... let's not talk about it. But I suck at PvP so like half of Eve-O is dead to me, and I fly my Internet Space Ship around in hisec.

But I see the community acting like chumps. And they shouldn't.


so you really don't know the real issues, why post then? you can't make a whole pie with half the ingredients so that means most of the post was irrelevant and futile. We act this way because the game allows us to talk to our friends after a hard days work, it gives us spare time that we otherwise watch mush on the telly. This game is every bit as social as every day life, the reason why we don't listen to you maybe because you don't want to enjoy that this socially predominate game. What would you do if the friends you have made in eve where gone because eve is gone? Play another game?

Point being you miss why we can act the way we do because you don't dive in to multiple depths and concepts of what has been created. For this I can't take you seriously.
Saerathus
Vocatio Ad Virtutem
#15 - 2011-09-09 04:14:38 UTC
Dradius Calvantia wrote:
The only thing that jumps out at me that I can disagree with is the idea that EVE could shut down tomorrow and CCP would be just fine. They do in fact need our money in order to stay in business. It may be possible for them to get loans to finish development on WOD and Dust with out income form EVE... however you can be assured that it will have an effect on the the quality of the fished products, and the ability of CCP to support the games while paying off their loans will be significantly diminished. WOD and Dust are quiet honestly questionable projects already in a genre littered with failed games.

Also.. the only thing Dust has going for it is its tie to EVE. If EVE goes under, I would expect CCP to drop Dust and focus on WoD.

Well... That and I think you are underestimating the effects of a game studios bad reputation on the success of an MMO.


You might have me on DUST, but from a business decision standpoint it would make no sense then to make it a PS3 exclusive if it relied solely on Eve Online. In fact, it would make no sense as to why it's not being released for the PC. If it is, then I could be wrong on everything re: DUST's dependence on Eve-O.

The other two statements are questionable, though.. of course, CCP would be better off without shutting down Eve, and I don't even think that's something they want to do. It's a revenue stream after all. That being said though, they are a game developer with a positive revenue history, and the banks in Iceland are all pretty cool with giving money to Icelandic enterprises with a good history - not to mention with half a dozen internet-related companies all having launched hundred-million dollar IPOs last summer. Having to pay back the loans would suck for sure, but they can still get everything they need.

As for the other.. gamers have proven time and time again that they have a prodigiously short memory in regards to how their publishers behave themselves.

I'll give you Ubisoft as an example.. Assassin's Creed 2. "Oh, we won't put stupid DRM in." Stupid DRM in it. "Oh sorry, we'll patch it out." Assassin's Creed 2 Brotherhood vastly popular. From Dust. "Oh, we won't put stupid DRM in." Stupid DRM in it. "Oh sorry we'll patch it out." I'll bet you a billion ISK that people are still going to buy the **** out of AC3.

Or Activision screwing D3 over with RMT auction house. People are still going to buy the **** out of it.

Sony treats its customers with contempt. People still buy the **** out of it.

I think that if there was a lot of negative press about CCP at launch of DUST/WoD, then yeah, you would probably have some kind of negative sales impact.. but after 30 days? Nope.
White Tree
The Scope
Gallente Federation
#16 - 2011-09-09 04:15:06 UTC
An interesting post and while I find myself agreeing with some elements, others are, at their core: Flawed.

Without knowing what is occurring in the background you've filled holes in the story then supplied them as inherent truths. This is incorrect.

As someone who also 'works in the Industry' I've learned never to assume, I mark and note postulation as just that, postulation.

A fine collection of thoughts but, as I said, flawed on a fundamental level as you've simply generated connective bridges between available facts, connective bridges which I can tell you with authority that are misplaced.

That being said, I encourage you to continue to speculate but be mindful of the nature of speculation.

Former member of CSM6.

Saerathus
Vocatio Ad Virtutem
#17 - 2011-09-09 04:17:22 UTC
Shamrock1 wrote:
Saerathus wrote:
Charis Loftus wrote:
I read the post. Pretty well-presented, but requires prior background knowledge in order to be understood. However, as it seems your target audience is those who are already involved (even if as spectators), your post is fine. Long? Sure, but so is the game itself, so no biggie..


My thinking at the time was that people that read the post are probably already going to be aware of what's going on.. I'm not emotionally invested in Eve, I like to play Internet Space Ships because there's no other Internet Space Ships game right now, except the X series which is... let's not talk about it. But I suck at PvP so like half of Eve-O is dead to me, and I fly my Internet Space Ship around in hisec.

But I see the community acting like chumps. And they shouldn't.


so you really don't know the real issues, why post then? you can't make a whole pie with half the ingredients so that means most of the post was irrelevant and futile. We act this way because the game allows us to talk to our friends after a hard days work, it gives us spare time that we otherwise watch mush on the telly. This game is every bit as social as every day life, the reason why we don't listen to you maybe because you don't want to enjoy that this socially predominate game. What would you do if the friends you have made in eve where gone because eve is gone? Play another game?

Point being you miss why we can act the way we do because you don't dive in to multiple depths and concepts of what has been created. For this I can't take you seriously.


I don't even what is this? You think I'm complaining about your game, or don't understand why people are attached to it? LOL. Why the hell would I even bother to post about it if I didn't think it was worth posting about? C'mon, man.

Saerathus
Vocatio Ad Virtutem
#18 - 2011-09-09 04:18:44 UTC
White Tree wrote:
An interesting post and while I find myself agreeing with some elements, others are, at their core: Flawed.

Without knowing what is occurring in the background you've filled holes in the story then supplied them as inherent truths. This is incorrect.

As someone who also 'works in the Industry' I've learned never to assume, I mark and note postulation as just that, postulation.

A fine collection of thoughts but, as I said, flawed on a fundamental level as you've simply generated connective bridges between available facts, connective bridges which I can tell you with authority that are misplaced.

That being said, I encourage you to continue to speculate but be mindful of the nature of speculation.


If I've made mistakes you're more than welcome to correct me in front of everyone else instead of acting mysteriously about it.
AnzacPaul
Tactical Farmers.
Pandemic Horde
#19 - 2011-09-09 04:20:02 UTC
White Tree wrote:
An interesting post and while I find myself agreeing with some elements, others are, at their core: Flawed.

Without knowing what is occurring in the background you've filled holes in the story then supplied them as inherent truths. This is incorrect.

As someone who also 'works in the Industry' I've learned never to assume, I mark and note postulation as just that, postulation.

A fine collection of thoughts but, as I said, flawed on a fundamental level as you've simply generated connective bridges between available facts, connective bridges which I can tell you with authority that are misplaced.

That being said, I encourage you to continue to speculate but be mindful of the nature of speculation.



In other words

"everything you say about the players and CCP is true, but not about the CSM".

Close Cool
White Tree
The Scope
Gallente Federation
#20 - 2011-09-09 04:20:43 UTC
Saerathus wrote:
White Tree wrote:
An interesting post and while I find myself agreeing with some elements, others are, at their core: Flawed.

Without knowing what is occurring in the background you've filled holes in the story then supplied them as inherent truths. This is incorrect.

As someone who also 'works in the Industry' I've learned never to assume, I mark and note postulation as just that, postulation.

A fine collection of thoughts but, as I said, flawed on a fundamental level as you've simply generated connective bridges between available facts, connective bridges which I can tell you with authority that are misplaced.

That being said, I encourage you to continue to speculate but be mindful of the nature of speculation.


If I've made mistakes you're more than welcome to correct me in front of everyone else instead of acting mysteriously about it.


Ahh, I can vaguely point out your err but it does not mean that I am at liberty to correct it. An unfortunate consequence of being on the CSM.

Former member of CSM6.

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