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Dev Blog: An Update on Bug Reporting, Part 2

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CCP Goliath
C C P
C C P Alliance
#21 - 2013-08-17 10:01:47 UTC
Salpun wrote:
Any word when the in game bug reporting tool will be turned back on?


You mean on Sisi right? Once we have a build that it works in. So likely Monday

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#22 - 2013-08-17 12:01:50 UTC
CCP Goliath wrote:
Salpun wrote:
Any word when the in game bug reporting tool will be turned back on?


You mean on Sisi right? Once we have a build that it works in. So likely Monday

Was not working on TQ when i checked just now. Patch notes say its still turned off.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Cerulean Ice
Royal Amarr Reclamation
#23 - 2013-08-18 14:42:29 UTC
When the old bug reporting site is decommissioned, will our unfiltered bug reports be transfered over to the new site? I submitted a bug report about three days before this dev blog. Should I create a new version of it in the new site?

Cerulean Ice, Professor, E-UNI
CCP Habakuk
C C P
C C P Alliance
#24 - 2013-08-18 19:56:53 UTC
Cerulean Ice wrote:
When the old bug reporting site is decommissioned, will our unfiltered bug reports be transfered over to the new site? I submitted a bug report about three days before this dev blog. Should I create a new version of it in the new site?


Please create it again. Some of the old bug reports were transferred to the new system, but not those, which were written after the first Dev Blog from CCP Goliath.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
CCP Habakuk
C C P
C C P Alliance
#25 - 2013-08-18 20:00:05 UTC
Salpun wrote:
CCP Goliath wrote:
Salpun wrote:
Any word when the in game bug reporting tool will be turned back on?


You mean on Sisi right? Once we have a build that it works in. So likely Monday

Was not working on TQ when i checked just now. Patch notes say its still turned off.


Is the button not showing up in the F12 menu or is it doing nothing? For me it is working now on both TQ and Sisi.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#26 - 2013-08-18 21:57:01 UTC  |  Edited by: Salpun
CCP Habakuk wrote:
Salpun wrote:
CCP Goliath wrote:
Salpun wrote:
Any word when the in game bug reporting tool will be turned back on?


You mean on Sisi right? Once we have a build that it works in. So likely Monday

Was not working on TQ when i checked just now. Patch notes say its still turned off.


Is the button not showing up in the F12 menu or is it doing nothing? For me it is working now on both TQ and Sisi.

Clicking the help button in the neocom would pull up the help menu with the button for the bug reporting tool. Clicking the bug report button at the bottom of the window would do nothing. I can't test it right now but will try it again when I can tomorrow.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Rionan Nafee
#27 - 2013-08-19 07:28:51 UTC
Thank you for the informative Blog.

If I send a bug report for a missing or wrong German translation and select in the field Language "German" should I write in English or German or both in the other fields and the screenshot?

Best Regards
Rionen
CCP Habakuk
C C P
C C P Alliance
#28 - 2013-08-19 09:23:26 UTC
Rionan Nafee wrote:
Thank you for the informative Blog.

If I send a bug report for a missing or wrong German translation and select in the field Language "German" should I write in English or German or both in the other fields and the screenshot?

Best Regards
Rionen


We prefer English bug reports, but you can use German.
There is a chance that German bug reports a processed a bit slower and our bug hunters have more work, as they need to translate them into English. All internal reports are in English.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Rionan Nafee
#29 - 2013-08-19 09:58:07 UTC  |  Edited by: Rionan Nafee
CCP Habakuk wrote:
We prefer English bug reports, but you can use German.
There is a chance that German bug reports a processed a bit slower and our bug hunters have more work, as they need to translate them into English. All internal reports are in English.


Thank you for the information.
Jayem See
Perkone
Caldari State
#30 - 2013-08-19 11:15:42 UTC
QA is hard graft. The testing scripts are neither interesting to run or interesting to write.

I spent a year testing a Sharepoint/bespoke intranet system at Royal Mail and the biggest challenge was keeping people interested enough to do as you asked.

It's not a pretty job. Thanks for the update though - it's the little things that I appreciate knowing about Smile

Aaaaaaand relax.
Cerulean Ice
Royal Amarr Reclamation
#31 - 2013-08-19 12:34:59 UTC
CCP Habakuk wrote:
Cerulean Ice wrote:
When the old bug reporting site is decommissioned, will our unfiltered bug reports be transfered over to the new site? I submitted a bug report about three days before this dev blog. Should I create a new version of it in the new site?


Please create it again. Some of the old bug reports were transferred to the new system, but not those, which were written after the first Dev Blog from CCP Goliath.

Apparently JPG and PNG file types are not allowed in the new bug reports, though I have EVE take all screenshots in PNG format. http://i.imgur.com/MDy0vXc.png

I have tried submitting the new bug report through the new site, and it tells me there was an unexpected error. I'll save the bug report info in a text file for now, until it's working properly Smile

Cerulean Ice, Professor, E-UNI
CCP Goliath
C C P
C C P Alliance
#32 - 2013-08-19 12:46:01 UTC
Jayem See wrote:
QA is hard graft. The testing scripts are neither interesting to run or interesting to write.

I spent a year testing a Sharepoint/bespoke intranet system at Royal Mail and the biggest challenge was keeping people interested enough to do as you asked.

It's not a pretty job. Thanks for the update though - it's the little things that I appreciate knowing about Smile


You've just said 4 words that send a horrible shiver up my spine - "Sharepoint" "bespoke" "Royal Mail". It is rare that anything with them involved end well ;)

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath
CCP Habakuk
C C P
C C P Alliance
#33 - 2013-08-19 19:29:01 UTC
Cerulean Ice wrote:
Apparently JPG and PNG file types are not allowed in the new bug reports, though I have EVE take all screenshots in PNG format. http://i.imgur.com/MDy0vXc.png

I have tried submitting the new bug report through the new site, and it tells me there was an unexpected error. I'll save the bug report info in a text file for now, until it's working properly Smile


Both JPG and PNG should be working fine. I've also seen an unexpected error while uploading once, but I am not able to reproduce it so far. It is possible that this was related to waiting too long before submitting / uploading files. Could you please try it again?

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Cerulean Ice
Royal Amarr Reclamation
#34 - 2013-08-19 21:31:43 UTC
CCP Habakuk wrote:
Cerulean Ice wrote:
Apparently JPG and PNG file types are not allowed in the new bug reports, though I have EVE take all screenshots in PNG format. http://i.imgur.com/MDy0vXc.png

I have tried submitting the new bug report through the new site, and it tells me there was an unexpected error. I'll save the bug report info in a text file for now, until it's working properly Smile


Both JPG and PNG should be working fine. I've also seen an unexpected error while uploading once, but I am not able to reproduce it so far. It is possible that this was related to waiting too long before submitting / uploading files. Could you please try it again?

Same error. The file types aren't being accepted, and "An unexpected error occurred while submitting your bug report. Please try again later." I double checked to make sure I was logged in, and I was. I also tried making the report without the screenshot, submitting within 1 minute of loading the page, and "unexpected error".

Cerulean Ice, Professor, E-UNI
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#35 - 2013-08-19 23:07:38 UTC  |  Edited by: Salpun
Salpun wrote:
CCP Habakuk wrote:
Salpun wrote:
CCP Goliath wrote:
Salpun wrote:
Any word when the in game bug reporting tool will be turned back on?


You mean on Sisi right? Once we have a build that it works in. So likely Monday

Was not working on TQ when i checked just now. Patch notes say its still turned off.


Is the button not showing up in the F12 menu or is it doing nothing? For me it is working now on both TQ and Sisi.

Clicking the help button in the neocom would pull up the help menu with the button for the bug reporting tool. Clicking the bug report button at the bottom of the window would do nothing. I can't test it right now but will try it again when I can tomorrow.

Still not working for me on both TQ and Sisi

Also cannot submit a bug report using the web site.

Windows 7

Clearing all settings does not fix the issue.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Rutger Janssen
Chanuur
The Initiative.
#36 - 2013-08-19 23:33:53 UTC  |  Edited by: Rutger Janssen
You're not allowed to upload log server files?

The bug reporting tool doesn't upload because the site that's fetched by IsBugsServiceOnline throws a 403 - Forbidden: Access is denied which isn't really valid json.

Tried to make a bug report; unexpected error occured, try again later.

Wireshark shows a request to bugsservice.eveonline.com, which when visits throws a 403 error, so does bugsservice.eveonline.com/api/status
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#37 - 2013-08-19 23:50:25 UTC
Rutger Janssen wrote:
You're not allowed to upload log server files?

The bug reporting tool doesn't upload because the site that's fetched by IsBugsServiceOnline throws a 403 - Forbidden: Access is denied which isn't really valid json.

Tried to make a bug report; unexpected error occured, try again later.

Wireshark shows a request to bugsservice.eveonline.com, which when visits throws a 403 error, so does bugsservice.eveonline.com/api/status

Same

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
CCP Habakuk
C C P
C C P Alliance
#38 - 2013-08-20 01:39:54 UTC
Salpun wrote:
Rutger Janssen wrote:
You're not allowed to upload log server files?

The bug reporting tool doesn't upload because the site that's fetched by IsBugsServiceOnline throws a 403 - Forbidden: Access is denied which isn't really valid json.

Tried to make a bug report; unexpected error occured, try again later.

Wireshark shows a request to bugsservice.eveonline.com, which when visits throws a 403 error, so does bugsservice.eveonline.com/api/status

Same


Thank you for the reports, something is indeed broken. Oops

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#39 - 2013-08-20 01:47:07 UTC  |  Edited by: Salpun
CCP Habakuk wrote:
Salpun wrote:
Rutger Janssen wrote:
You're not allowed to upload log server files?

The bug reporting tool doesn't upload because the site that's fetched by IsBugsServiceOnline throws a 403 - Forbidden: Access is denied which isn't really valid json.

Tried to make a bug report; unexpected error occured, try again later.

Wireshark shows a request to bugsservice.eveonline.com, which when visits throws a 403 error, so does bugsservice.eveonline.com/api/status

Same


Thank you for the reports, something is indeed broken. Oops

Just got the bug reporting tool to show up on Sisi and TQ. Bug report success using the web site.
Bug report window takes longer to load then it did before.

What ever change you made it works.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
CCP Habakuk
C C P
C C P Alliance
#40 - 2013-08-20 02:00:04 UTC
Salpun wrote:
CCP Habakuk wrote:
Salpun wrote:
Rutger Janssen wrote:
You're not allowed to upload log server files?

The bug reporting tool doesn't upload because the site that's fetched by IsBugsServiceOnline throws a 403 - Forbidden: Access is denied which isn't really valid json.

Tried to make a bug report; unexpected error occured, try again later.

Wireshark shows a request to bugsservice.eveonline.com, which when visits throws a 403 error, so does bugsservice.eveonline.com/api/status

Same


Thank you for the reports, something is indeed broken. Oops

Just got the bug reporting tool to show up on Sisi and TQ. Bug report success using the web site.
Bug report window takes longer to load then it did before.

What ever change you made it works.


Thanks for the update, but I did not make any change and for me it is still broken (except if I use VPN into the office). This will need to be investigated in the morning. Ugh

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
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