These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Test Server Feedback

 
  • Topic is locked indefinitely.
123Next page
 

Ingame Bug Reporting tool live on Sisi!

First post
Author
Previous Topic Next Topic
CCP Atlas
C C P
C C P Alliance
#1 - 2011-11-12 14:38:27 UTC  |  Edited by: CCP Evince
Hello Singularity dwellers,

We've added a new Ingame Bug Reporting tool to your Sisi client. It's accessible through the help window (F12) and hopefully makes it easier for you guys to make bug reports.

Your report will include logs, a screenshot, dxdiag, settings and relevant computer information so you don't have to bother with any of that and can just focus on writing up fantastic descriptions and repro steps. Smile

Let us know what you think.
Lors Dornick
Kallisti Industries
#2 - 2011-11-12 14:59:21 UTC
Shocked
absofrakkinglutely brilliant!

CCP Greyscale: As to starbases, we agree it's pretty terrible, but we don't want to delay the entire release just for this one factor.
Archetype 66
Perkone
Caldari State
#3 - 2011-11-12 15:10:48 UTC  |  Edited by: Archetype 66
Third ?!

Edit : yup, nice one CCP Atlas
Apollo Gabriel
Kill'em all. Let Bob sort'em out.
Ushra'Khan
#4 - 2011-11-12 15:16:39 UTC
excellent!
Always ... Never ... Forget to check your references.   Peace out Zulu! Hope you land well!
Raid'En
#5 - 2011-11-12 15:30:47 UTC
finally ! :)
Dr Mercy
Imperial Academy
Amarr Empire
#6 - 2011-11-12 15:43:57 UTC
Raid'En wrote:
finally ! :)

Make isk with PI: http://failheap-challenge.com/showthread.php?1207-What-to-do-PI-Processor-only-planets
Nyio
Federal Navy Academy
Gallente Federation
#7 - 2011-11-12 16:17:15 UTC
That's great!
Makes me feel like we live in the 21st century. Shocked

Golem • CCP In-Game Event 2011.11.23 • Nyio • Grenade?
Yin Utada
Doomheim
#8 - 2011-11-12 16:19:36 UTC
Finally, thank you. That makes it all so much easier for everyone.
Seleia O'Sinnor
Drop of Honey
#9 - 2011-11-12 16:38:38 UTC
That is totally awesome!
I just used it to report something wrong with bookmarks and scanning. I know this is WIP but I liked to use it anyway.

Sweet thing with the arrows and the numbers you can add to the screenshot! It'll be very convenient if you could crop the screenshot.

Thanks for this nice feature.

Sel

Odyssey: Repacking in POS hangars for modules +1,  but please for other stuff too, especially containers. Make containers openable in POS hangars.
Oberine Noriepa
#10 - 2011-11-12 16:57:50 UTC
Awesome! Smile

∃
CCP Lemur
#11 - 2011-11-12 18:04:51 UTC
All hail CCP Atlas!

Right now it doesn't work on MAC but people are working on fixing it. There are also new things coming up like text and frames on the screenshot.
Looking forward to all your bug reports.

QA Guy | Special Ops Picture up to your IMGination.
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#12 - 2011-11-12 19:38:50 UTC
YAY now can we have a update on the unscreened bug reports per categoryTwisted.

Even a please resubmit all old bug reports under this new system would work. Stating that the bug hunters work backwords new to old would also be enough to clear up peoples frustration with the bug reporting que. Full helpful bug reports beats incomplete bug reports everytime.

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
CCP Habakuk
C C P
C C P Alliance
#13 - 2011-11-12 20:32:44 UTC
Salpun wrote:
YAY now can we have a update on the unscreened bug reports per categoryTwisted.

Even a please resubmit all old bug reports under this new system would work. Stating that the bug hunters work backwords new to old would also be enough to clear up peoples frustration with the bug reporting que. Full helpful bug reports beats incomplete bug reports everytime.


Unfortunately we have a quite long queue of unfiltered bug-reports at the moment. These unfiltered bug-reports often consist of "tricky cases", which are either difficult to verify or which lack needed information.

All new bug-reports are at least being checked within 1-2 days and many of them are also being forwarded to our internal defect system at this time or they are being sent back to the reporter for more information. At the moment we are giving bug-reports from Singularity a higher priority compared to old bug-reports or to bug-reports from TQ.

This new ingame bug reporting tool will hopefully also result in a higher quality of the bug-reports, as it includes information about the computer and some logs automatically. This should result in less bug-reports being sent back to the reporter for more information and hopefully this will also help us to reduce this long queue. You, as bug-reporter, can also help with this by making sure to write high-quality bug-reports: A clear title (makes it much easier to filter through bug-reports), a good description, and useful reproduction steps are of highest value. Check http://wiki.eveonline.com/en/wiki/Bug_reporting for more information on this (not yet updated for the new bug-reporting tool).

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#14 - 2011-11-12 21:27:31 UTC
CCP Habakuk wrote:
Salpun wrote:
YAY now can we have a update on the unscreened bug reports per categoryTwisted.

Even a please resubmit all old bug reports under this new system would work. Stating that the bug hunters work backwords new to old would also be enough to clear up peoples frustration with the bug reporting que. Full helpful bug reports beats incomplete bug reports everytime.


Unfortunately we have a quite long queue of unfiltered bug-reports at the moment. These unfiltered bug-reports often consist of "tricky cases", which are either difficult to verify or which lack needed information.

All new bug-reports are at least being checked within 1-2 days and many of them are also being forwarded to our internal defect system at this time or they are being sent back to the reporter for more information. At the moment we are giving bug-reports from Singularity a higher priority compared to old bug-reports or to bug-reports from TQ.

This new ingame bug reporting tool will hopefully also result in a higher quality of the bug-reports, as it includes information about the computer and some logs automatically. This should result in less bug-reports being sent back to the reporter for more information and hopefully this will also help us to reduce this long queue. You, as bug-reporter, can also help with this by making sure to write high-quality bug-reports: A clear title (makes it much easier to filter through bug-reports), a good description, and useful reproduction steps are of highest value. Check http://wiki.eveonline.com/en/wiki/Bug_reporting for more information on this (not yet updated for the new bug-reporting tool).


Thanks for the reply. Everyone submits bad bug reports from time to time. Does the new system have a, this bug is solved for me quick submit button. If the quick report also sends the build info back as well it would also help clear up bugs that are in the que and filtered but devs forget to go back and close.

Or does the new system feed off the defect tracking system, so devs do not have to do an additional step clear a bug out of both systems?

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
mkint
#15 - 2011-11-12 23:10:15 UTC
What about hiding something like this on TQ as well? Hide it behind an overly complex shortcut like the monitor window (ctrl-shift-alt-turn three times counter clockwise while chanting bloody marry-sacrifice a goat-M) so it doesn't end up being abused.

Actually that brings up another interesting question... what is the maximum capacity for the bug hunters? As in, how many reports can they handle before things start falling apart?

Maxim 6. If violence wasn’t your last resort, you failed to resort to enough of it.
Lors Dornick
Kallisti Industries
#16 - 2011-11-13 00:00:16 UTC
mkint wrote:
What about hiding something like this on TQ as well? Hide it behind an overly complex shortcut like the monitor window (ctrl-shift-alt-turn three times counter clockwise while chanting bloody marry-sacrifice a goat-M) so it doesn't end up being abused.

Actually that brings up another interesting question... what is the maximum capacity for the bug hunters? As in, how many reports can they handle before things start falling apart?


Running short on stuff to rant about?

CCP Greyscale: As to starbases, we agree it's pretty terrible, but we don't want to delay the entire release just for this one factor.
mkint
#17 - 2011-11-13 00:11:55 UTC
Lors Dornick wrote:
mkint wrote:
What about hiding something like this on TQ as well? Hide it behind an overly complex shortcut like the monitor window (ctrl-shift-alt-turn three times counter clockwise while chanting bloody marry-sacrifice a goat-M) so it doesn't end up being abused.

Actually that brings up another interesting question... what is the maximum capacity for the bug hunters? As in, how many reports can they handle before things start falling apart?


Running short on stuff to rant about?

Nah, just dug out an old game from the collection, and realizing how easy it is to not play EVE, and even easier to not play forums. I figured the best use of my forums time would be to support the in-game bug reporting tool (and throw in a little satire about EVE's usability.) All my old rants about how Summer, not Winter, will be the key to determining if EVE is worth playing at all are still valid, but off-topic. I think the only reason I'm not unsubbing until Summer is to show support for CCP.

Maxim 6. If violence wasn’t your last resort, you failed to resort to enough of it.
Salpun
Global Telstar Federation Offices
Masters of Flying Objects
#18 - 2011-11-13 07:36:02 UTC  |  Edited by: Salpun
Getting an "error on login" error when trying to submit a bug report.


Win7-64 bit
also Win7-32bit

If i dont know something about EVE. I check https://wiki.eveonline.com/en/wiki/ISK_The_Guide

See you around the universe.
Svennig
Caldari Provisions
Caldari State
#19 - 2011-11-13 08:30:17 UTC  |  Edited by: Svennig
Sweet Jesus. This is awesome.

Ninja edit: If we could be able to attach multiple screenshots, that would be superb.
CCP Atlas
C C P
C C P Alliance
#20 - 2011-11-13 08:44:33 UTC
Svennig wrote:
Sweet Jesus. This is awesome.

Ninja edit: If we could be able to attach multiple screenshots, that would be superb.

Just added that last night. Cool
Should be in the next sisi update, along with cropping and some other annotation tools.
123Next page