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The sad truth as I see it....

Author
Sloppy Podfarts
Hedion University
Amarr Empire
#21 - 2011-09-09 00:41:40 UTC
wow that is sad
Cry
MatrixSkye Mk2
Republic University
Minmatar Republic
#22 - 2011-09-09 01:04:12 UTC
The Offerer wrote:
Let's use your gym analogy and take a look at another perspective:

How would a customer of your gym feel if you (at the same time)

  • neglected your equipment to the point of it starting to fell apart when someone tries to use it
  • air conditioning stopped working, doors get jammed frequently, water is sometimes available for the showers and sometimes isn't,...
  • you keep adding new exercising equipment that are basically half-finished test products that somewhat work but your customers are having a hard time using them
  • invested a large quantity of cash in new shiny mirrors, background lights, flower arrangements from the most expensive and respected florist in the city and generally threw a lot of money at making the place look like authentic Mexican fiesta 24/7 (it's all fun, interesting and good looking, but it's somewhat inappropriate for a gym)
  • invested a lot of money in escalators that are either too slow for the majority of customers or does not even work, at the same time you have removed the elevator that was very popular way of getting to your gym and forced your customers to use the escalator
  • and finally, instead of focusing to improve and sell actual services, like personal trainers, nutritionists, tweaking exercising equipment to provide optimal performance, etc. your main focus suddenly changed to selling and marketing of utterly expensive knee bands


I'm not complaining or raging or anything. Just found the analogy interesting Cool


Wow. It's like we're playing two totally different games.

Seriously though, if you really feel that is what Eve is why don't you go to another "gym" where you can maximize your subscription and be happy? I just cannot fathom how someone could feel the way you do about a product and still willingly continue to support it. I'm not trying to be mean. I just don't understand how someone wastes time and money on something they essentially consider to be utter ****.

Successfully doinitwrong™ since 2006.

Sri Bolyn
Disciples of the Void
#23 - 2011-09-09 01:36:26 UTC
MrZany wrote:

What I learned is that as long as you keep things clean, fix broken equipment expeditiously, you are responsive, and you at least make a good faith effort to address everyone's needs (even if you tell them why you can't give them what they "need" at that moment) your more reasonable clients (which is most people IMO) will stay with you.



I strongly agree with the OP on this...

clean=fix the most egregious bugs

fix broken equipment=address the most pressing issues of the community

or tell them why you can't or wont. Seems simple.

I would add "follow through"

Nothing looks worse than on the heels of all the Inarna nonsense for CCP to let the simplest of their commitments fall by the wayside.

For example: the dev answers thread. CCP initiated it, it wasn't requested and then they failed to follow through. It just makes them look sloppy and incompetent.

I love Eve. I don't think it is dying. I don't want to see people quitting. I think following the simple steps above would go a long way toward un-ruffling peoples' feathers.


Khan Amarran
Imperial Academy
Amarr Empire
#24 - 2011-09-09 02:01:57 UTC
MrZany wrote:
I want to share a perspective on the current drama based on my real life business experience. Before I start I want to make it clear that I in no way support CCP's flawed roll out of Incarna or Hilmar and Zulu's behavior. That being said...

When I was a younger man my passion was bodybuilding (yes, I am a muscle head that plays Eve, I admit I must look quite ridiculous), it was my passion.

At a certain point I decided to put my passion to work for me and opened a World Gym with some similar minded friends.

This was in the 90's when bodybuilding was the rage. Our gym did very well and we catered specifically to the "hard core" bodybuilding set. Getting big was SERIOUS BUSINESS to our customers.

They would:

wake up at 4 am to get to the gym

eat no calories during the day that did not advance their muscle growth

maybe they even crossed to the dark side and used "boosters" (never had any proof but some guys were just freakishly large)

I could go on but the point is that to our clientele this gym was their world; they suffered no fools. If you weren't serious GTFO.

We had a lot of clients start toward their goal of getting "huge" or even just fit every January, but come May most would be gone. This was expected and was factored into our business model. Getting fit is requires a level of discipline that most people cannot keep up year round. Looking like a magazine model is next to impossible. However we had enough people that wanted to try.

We were doing very well, but we noticed that other gyms were undercutting our prices dramatically. Along with their lower prices they were marketing fitness in a different way. "No need to try so hard"...."its not serious business"..."just pay us every month and you will feel and look better". The truth was they were just selling memberships expecting not to see their clients ever again. And the monthly rate was so low that people never canceled. They were raking in the dough and having less overhead and wear and tear on their equipment than we were. It became about volume...quantity over quality.

We were forced to adapt. Our "serious" clients were pissed! We weren't just changing a "gym" we were changing their "world". We sympathized...it was our world too...we were all working out next to them on our off hours. However, we also had bills to pay...

What does this have to do with Eve?!?!?

Eve as far as I understand it was started by a bunch of guys whose passion was FIS.

To Eve players FIS is SERIOUS BUSINESS...they will:

Wake up at any hour to log in their supers

Play with EFT for hours just to squeeze out a bit of extra performance from their ships

Hang on a POS for hours waiting for the call to jump during a CTA

Maybe they will even cross over to the dark side and bot

Hard core Eve players are disciplined and also suffer no fools in their midst.
With the introduction of Incarna, Eve doesn't seem to be catering to the "real" Eve player and the serious business guys are pissed.
Unfortunately, most people are, IMO, not capable or willing to devote the endless hours and exert the necessary diligence to be a successful Eve player.

This is were I think CCP finds itself...they created a fine world where hard core, serious individuals could prosper, yet the volume just isn't there. This has, IMO, caused them to switch gears to a different business model. It is now about volume and possibly catering to a more casual type of player.

I don't like it...no different than I like to see someone wasting their time on an "ab roller" but I understand it, at least from my anecdotal experience.

Thanks for reading


Well put!

While I believe CCP bears a tremendous responsibility for the current ill-will of the player base. (They really had to work hard to earn it.) I have to agree that from what I have seen personally it is hard to get players to stay in the game. The learning curve is killer and there are just so many things that can make new or old players just throw up their hands and quit. If it takes space barbie and space poker or whatever they are planning with the stations so be it.

Hard core Eve players may be a niche group that is unable to take the company where it needs to be growth-wise. Also, for our standpoint more players can't be a bad thing.

The thing is it doesn't seem to be working as intended...
Jett0
Ministry of War
Amarr Empire
#25 - 2011-09-09 06:09:49 UTC
Good post!

However, I would like to point out that WiS has been a pet project of CCPs for years. I seem to remember a blog or video or something (wish I could find it) in which a dev stated that the "end goal" of EvE was a complete life-in-space simulator. To me, this new stuff is as much a part of the EvE concept as FiS.

The problem seems to be, as always, the iteration part. Good new concepts are introduced, and even maintained, but seldom expanded upon.

Occasionally plays sober

Skex Relbore
Center for Advanced Studies
Gallente Federation
#26 - 2011-09-09 14:06:19 UTC
EVE players despite their inflated EGO's are no more "hardcore" than players of any other game. They run the gambit from guys who can only get on a couple hours here and there to those who practically live online just like WOW just like EQ just like every other MMO in existence.

The players of all MMO's like to think of themselves as superior to players of those 'other' MMO's, EQ players looked down on WOW players just as much as EVE players do, and I suspect WOW players look down on EVE players as a bunch of lifeless geeks playing around with spreadsheets.

What's different about the EVE player-base isn't that it's anymore "hard-core" it's that it has a different "value" system from other MMO's. While other MMO's reward focused action EVE rewards planning and patience.

I often like to make the point that PVP in EVE is much more realistic than that in most games, obviously not in mechanics afterall real soldiers don't wake up in a clone vat and get to go back out and obviously we're not fighting in spaceships but as far as mindset and what's important to victory it's far more realistic.

My grandfather a WW2 vet who served under Patton (he hated the man said Patton cared more about his tanks than his men) once explained to me that almost everything the Germans had was superior to that of the allies. Their tanks were better their guns were better their aircraft were better, that one thing that we had that was better than the German's was our trucks and he said that's why we won the war.

Why was having superior trucks important? Logistics, managing a supply chain is the most important part of any military operation. Why were the Germans crushed at Stalingrad? Because they couldn't maintain their supply chain through the Russian winter.

Beans bullets and bandaids is what we called it in the Marines. Food, Ammunition and Medical supplies, without those things no army can function so maintaining their supply is the most important thing in warfare, it's why insurgents attack convoys it's why the Uboats went after cargo shipment.

I often call EVE Logistics in Space, I call it this because to be successful you have to be competent at managing your assets and keeping yourself supplied with ships and modules, This requires forethought and planing it requires work at what I jokingly refer to as non-killmail generating activities.

In EVE much like in real warfare victory or defeat relies as much on advanced planning and preparation as it does on individual skill and tactics, usually the outcome of an encounter is essentially predetermined before the first target is even locked.

This is a completely different mindset than PVP systems where it mostly comes down to twitch skill/ equipment and character power.

For the most part the crowd of gamers who flock to themepark titles like WOW do not have that mindset and don't adapt well to it. We see it constantly in the forums from people whining about not being able to "catch up" or bitching about a lack of solo combat or a lack of e-honor.

Even many of the self proclaimed "hardcore" who complain about risk adversity yet are mostly whining about prey not baring their throats to be ripped out.

This is all a consequence of the fact that loss has a cost associated with it. That unlike most MMO's or FPS's there is an actual tangible cost to defeat beyond respawning at your bind point and a tally on a killboard. That ship you were in and all it's modules are lost and will have to be replaced, If you are podded you'll have to spend the isk to upgrade your clone and replace your implants. If you lose SoV you may have billions or even Trillions of isk worth of assets locked behind enemy lines on top of what ever investments were tied up in Upgrades and various sov structures.

Most people can't stomach that kind of risk period and that's the sort of thing that keeps EVE a niche game. And that's the sort of thing that would have to change in order to really appeal to that wider audience you are suggesting CCP should go after.

Which means you have to mess with every aspect of EVE's economy and industry you do that and the game ceases to be EVE and just becomes another STO clone.

The other thing to remember is that that market is already highly saturated with every developer and their dog vying for a piece of that pie and trying to be the next WOW. Because of that the margin's are tiny the competition fierce and failure rate high. The gaming world is littered with the corpes of games who tried to out WOW WOW now don't get me wrong some day someone will unseat them, I still remember when EQ was king of the hill and everyone laughed about the next big EQ killer coming down the path until WOW came out.

The thing is that I can think of no example of a game that changed it's fundamental format and thrived. The main reason is that the mass market only cares about what's new and fresh and well EVE is anything but. Even with Incarna it will still be that oddball little game with all the spreadsheets and sociopaths as far as the majority of Gamers are concerned.

Hell when CCP was still concentrating on FIS EVE actually bucked the normal trend of the slow spiral to entropy that most games suffer with subscriber levels steadily climbing rather than dropping. That's a huge thing in the MMO world.

Don't get me wrong I'd love to see EVE grow in population but the way to do that is by focusing on improving the core strengths of the game itself not by antagonizing your strongest advocates, by all means work on other projects and develop WIS but don't alienate your existing player-base in the process, and always remember the old saw about the superiority of a bird in the hand vs the two in the bush.
The Offerer
Doomheim
#27 - 2011-09-09 15:37:18 UTC
@Skex Relbore: VERY good post.

The point of your post reminds me of fitting a ship in EVE. Adding new features to the game and polishing the existing ones is just like fitting a ship - you take the strengths of a ship and use them by fitting the appropriate modules (adding features) and you train skills to boost the performance of those specific modules (polishing features).

Adding too many features that are not connected to the core of the game, no matter how good the idea was, is just like fitting your ship so that it can do anything. Think something like plated, active armor tanked, tackling Myrmidon with shield extenders, a mix of small and medium guns (in case you run into a frigate or cruiser) and warping speed rigs. It's a ship that can theoretically do anything, but in practice it's a fail fit.
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