These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

Forum Index

EVE Forums » EVE Technology and Research Center » Issues, Workarounds & Localization » CCP.exe crashes all the time

Topic is locked indefinitely.

CCP.exe crashes all the time First post
Author

Previous Topic Next Topic

Exemplaro Skygarr

Viziam

Amarr Empire

Likes received: 0

#1 - 2013-08-06 14:00:18 UTC

After the Odyssey expansion, I recieve "CCP.exe file has stopped working" messages with all my accounts/characters. I have the following configuration:

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: Hungarian (Regional Setting: Hungarian)
System Manufacturer: ASUSTeK Computer Inc.
System Model: K53TA
BIOS: BIOS Date: 08/03/11 18:00:00 Ver: 04.06.04
Processor: AMD A6-3400M APU with Radeon(tm) HD Graphics (4 CPUs), ~1.4GHz
Memory: 6144MB RAM
Available OS Memory: 5608MB RAM
Page File: 3344MB used, 7870MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

Here is a typical error message after crash:

Probléma-aláírás:
Problémaesemény neve: APPCRASH
Alkalmazásnév: ExeFile.exe
Alkalmazásverzió: 2013.6.56.2015
Alkalmazás időbélyegzője: 51c9ce35
Hiba – modul neve: blue.dll
Hiba – modul verziója: 2013.6.56.3506
Hiba – modul időbélyegzője: 51cc7de4
Kivételkód: c0000094
Kivétel – eltolás: 00172d46
Operációs rendszer verziója: 6.1.7601.2.1.0.768.3
Területibeállítás-azonosító: 1038
További információk 1: 0a9e
További információk 2: 0a9e372d3b4ad19135b953a78882e789
További információk 3: 0a9e
További információk 4: 0a9e372d3b4ad19135b953a78882e789

It's very annoying because it completely ruins my gameplay. I don't think my problem is unique because I read similar complaints in other topics, but there was no response from the CCP. I tried everything, reinstalling my drivers, the Windows, the EVE client, but nothing changed. It would be nice if the CCP would investigate this error officially.

Exemplaro Skygarr

Viziam

Amarr Empire

Likes received: 0

#2 - 2013-08-07 10:50:21 UTC

A new error message:

Probléma-aláírás:
Problémaesemény neve: APPCRASH
Alkalmazásnév: ExeFile.exe
Alkalmazásverzió: 2013.6.56.2015
Alkalmazás időbélyegzője: 51c9ce35
Hiba – modul neve: blue.dll
Hiba – modul verziója: 2013.7.57.5629
Hiba – modul időbélyegzője: 51f0f95a
Kivételkód: c0000094
Kivétel – eltolás: 00172d46
Operációs rendszer verziója: 6.1.7601.2.1.0.768.3
Területibeállítás-azonosító: 1038
További információk 1: 0a9e
További információk 2: 0a9e372d3b4ad19135b953a78882e789
További információk 3: 0a9e
További információk 4: 0a9e372d3b4ad19135b953a78882e789

Exemplaro Skygarr

Viziam

Amarr Empire

Likes received: 0

#3 - 2013-08-08 12:10:55 UTC

Probléma-aláírás:
Problémaesemény neve: APPCRASH
Alkalmazásnév: ExeFile.exe
Alkalmazásverzió: 2013.6.56.2015
Alkalmazás időbélyegzője: 51c9ce35
Hiba – modul neve: blue.dll
Hiba – modul verziója: 2013.7.57.5629
Hiba – modul időbélyegzője: 51f0f95a
Kivételkód: c0000094
Kivétel – eltolás: 00172d46
Operációs rendszer verziója: 6.1.7601.2.1.0.768.3
Területibeállítás-azonosító: 1038
További információk 1: 0a9e
További információk 2: 0a9e372d3b4ad19135b953a78882e789
További információk 3: 0a9e
További információk 4: 0a9e372d3b4ad19135b953a78882e789

Exemplaro Skygarr

Viziam

Amarr Empire

Likes received: 0

#4 - 2013-08-10 21:03:16 UTC

CCP Habakuk

C C P

C C P Alliance

Likes received: 1,695

#5 - 2013-08-11 00:39:01 UTC

Hi,

I'm currently not aware of any issue of the client, which is causing crashes with this signature. My best guess is, that your client installation might be corrupt. Please try to repair it as first step.
If this does not help I would suggest to take a closer look at your computer hardware, for example by running RAM tests. Please report back here, if you find nothing, which would explain the crashes. In this case I would like to take a look at one of the crash dumps, but let's see about this later.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing

BulbuhCSX Spencer

Cloaked Goof

Goonswarm Federation

Likes received: 0

#6 - 2013-08-12 00:20:37 UTC

So I am running into the same issue. So It just started yesterday. I have tried various fixes but EVE will open up to the splash start screen and then get through about 25% of the preparing data bar. After that it will crash (every time) and say "CCP Exefile has stopped working". I have tried all manner of restarts, virus scans, redownloaded twice after uninstalling and shredding the game files, and cleaning the registries. Nothing is working right now. I don't know what the issue is and I can't find a definitive answer on the internet search engines. Please help in anyway possible.

Windows 8
Manufactures AsusTeK Computer Inc.
Model CM 6830 series
Processor i7-3770 CPU @3.4 GHz
16GB Installed RAM
64-bit OS
Nvidia GEForce 660-TI Graphics Card

Exemplaro Skygarr

Viziam

Amarr Empire

Likes received: 0

#7 - 2013-08-14 10:44:34 UTC

I did a surface test on my hard disk drive with Hard Disk Sentinel, it did not find any errors.
I did a RAM test with MemTest86 V4.3.1, after 3 iterations of the full test suite it did not find any errors.
I let Prime95's torture test to run on my machine for 10 hours straight and it did not produce any errors.
I did a new installation of the EVE client and now I'm gonna use this one to play and see if the ccp.exe file error comes up.

Exemplaro Skygarr

Viziam

Amarr Empire

Likes received: 0

#8 - 2013-08-26 11:47:52 UTC

So as I wrote in my last post in this topic I did the tests on my computer and reinstalled the EVE client.
It worked without errors up until now, but today it produced another ccp exefile error.

Here it is:

Probléma-aláírás:
Problémaesemény neve: APPCRASH
Alkalmazásnév: ExeFile.exe
Alkalmazásverzió: 2013.6.56.2015
Alkalmazás időbélyegzője: 51c9ce35
Hiba – modul neve: blue.dll
Hiba – modul verziója: 2013.7.57.5629
Hiba – modul időbélyegzője: 51f0f95a
Kivételkód: c0000094
Kivétel – eltolás: 00172d46
Operációs rendszer verziója: 6.1.7601.2.1.0.768.3
Területibeállítás-azonosító: 1038
További információk 1: 0a9e
További információk 2: 0a9e372d3b4ad19135b953a78882e789
További információk 3: 0a9e
További információk 4: 0a9e372d3b4ad19135b953a78882e789

What is the next step here solving this really annoying problem?

Thanks

Exemplaro Skygarr

Viziam

Amarr Empire

Likes received: 0

#9 - 2013-08-29 12:38:57 UTC

Exemplaro Skygarr

Viziam

Amarr Empire

Likes received: 0

#10 - 2013-08-29 20:35:57 UTC

Probléma-aláírás:
Problémaesemény neve: APPCRASH
Alkalmazásnév: ExeFile.exe
Alkalmazásverzió: 2013.6.56.2015
Alkalmazás időbélyegzője: 51c9ce35
Hiba – modul neve: blue.dll
Hiba – modul verziója: 2013.7.57.5629
Hiba – modul időbélyegzője: 51f0f95a
Kivételkód: c0000094
Kivétel – eltolás: 00172d44
Operációs rendszer verziója: 6.1.7601.2.1.0.768.3
Területibeállítás-azonosító: 1038
További információk 1: 0a9e
További információk 2: 0a9e372d3b4ad19135b953a78882e789
További információk 3: 0a9e
További információk 4: 0a9e372d3b4ad19135b953a78882e789

So many crashes... :(

Exemplaro Skygarr

Viziam

Amarr Empire

Likes received: 0

#11 - 2013-08-30 12:30:29 UTC

Probléma-aláírás:
Problémaesemény neve: APPCRASH
Alkalmazásnév: ExeFile.exe
Alkalmazásverzió: 2013.6.56.2015
Alkalmazás időbélyegzője: 51c9ce35
Hiba – modul neve: blue.dll
Hiba – modul verziója: 2013.7.57.5629
Hiba – modul időbélyegzője: 51f0f95a
Kivételkód: c0000094
Kivétel – eltolás: 00172d44
Operációs rendszer verziója: 6.1.7601.2.1.0.768.3
Területibeállítás-azonosító: 1038
További információk 1: 0a9e
További információk 2: 0a9e372d3b4ad19135b953a78882e789
További információk 3: 0a9e
További információk 4: 0a9e372d3b4ad19135b953a78882e789

Exemplaro Skygarr

Viziam

Amarr Empire

Likes received: 0

#12 - 2013-09-03 08:55:51 UTC

Republic Military School Minmatar Republic 5
Crularii Republic Military School Minmatar Republic Likes received: 5	#13 - 2013-09-03 16:49:32 UTC I too had the first crash in my eve career ever. Happened when I right clicked to launch my drones.

Enteron Anabente

Provident Provisions

Test Alliance Please Ignore

Likes received: 35

#14 - 2013-09-05 16:41:48 UTC

I have also had exefile crash on me twice since the 1.1 patch, both times at session change (once when docking and once when undocking). The session change goes through successfully--i.e., if I was docking when it crashed, I am docked when I log back in. The program doesn't hang or freeze or anything, it just crashes instantly. Unfortunately I did not save the crash info.

Several of my friends have also experienced this kind of crash since the 1.1 expansion. We've never seen crashes like this before Odyssey 1.1.

This is a real and apparently brand-new problem, though it seems to be fairly rare for most of us. Devs, is there any information we could supply that might help you track it down?

AngelFood

Likes received: 28

#15 - 2013-09-05 18:30:21 UTC

CCP Habakuk wrote:

Seriously? As if the guy wouldn't know if his hardware was an issue, in this day and age. lol.

Joke

yes my client is currently broke and I cannot update it since dt when it was fine after i reinstalled the whole game after patchday, which is why i'm here trolling idiotic devs.

Itsukame-Zainou Hyperspatial Inquiries Ltd. Arataka Research Consortium 507
Lasairiona Raske Itsukame-Zainou Hyperspatial Inquiries Ltd. Arataka Research Consortium Likes received: 507	#16 - 2013-09-05 22:54:09 UTC I am having the same exact issue since downtime today after the patch was installed. Are you a devil or an angel Sent here from heaven or from hell? Sweet temptress, I'm wrapped in your tangles Can't find my way out of your spell

State War Academy Caldari State 1,412
Muad 'dib State War Academy Caldari State Likes received: 1,412	#17 - 2013-09-05 23:29:58 UTC \| Edited by: Muad 'dib another suffer here, no issues for possibly a year, but since patch its crashing. Luckily not constantly win 7 64 bit, gtx570, i7, SSD Cosmic signature detected. . . . http://i.imgur.com/Z7NfIS6.jpg I got 99 likes, and this post aint one.


Lasairiona Raske Itsukame-Zainou Hyperspatial Inquiries Ltd. Arataka Research Consortium Likes received: 507	#18 - 2013-09-06 09:14:57 UTC I just noticed today, it happens sometimes when I scroll up in a channel or search for a pilot. Please help! Are you a devil or an angel Sent here from heaven or from hell? Sweet temptress, I'm wrapped in your tangles Can't find my way out of your spell

C C P C C P Alliance 4,114
CCP karkur C C P C C P Alliance Likes received: 4,114	#19 - 2013-09-06 15:38:17 UTC \| Edited by: CCP karkur 1 Just FYI, we just found and fixed an issue where using opening the second level of the Radial Menu on Orcas will freeze the client, so I would recommend not doing that until we have deployed the fix next week. CCP karkur \| Programmer \| Team Five 0 \| @CCP_karkur


Lasairiona Raske Itsukame-Zainou Hyperspatial Inquiries Ltd. Arataka Research Consortium Likes received: 507	#20 - 2013-09-06 23:18:37 UTC Thank you, but I was docked when it was happening. Are you a devil or an angel Sent here from heaven or from hell? Sweet temptress, I'm wrapped in your tangles Can't find my way out of your spell

123Next pageLast page

Issues, Workarounds & Localization

Viziam

Amarr Empire

C C P

C C P Alliance

Cloaked Goof

Goonswarm Federation

Republic Military School

Minmatar Republic

Provident Provisions

Test Alliance Please Ignore

Itsukame-Zainou Hyperspatial Inquiries Ltd.

Arataka Research Consortium

State War Academy

Caldari State

C C P

C C P Alliance