These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

Unable to log into Account Management.
Author
Previous Topic Next Topic
Markesa
FDIC Inc
#1 - 2013-07-30 04:29:04 UTC
I'm attempting to access one of my accounts to adjust my renewal but I cannot log into Account Management. I'm obviously able to log into the forums (and the game) so something is out of whack.

The error I'm receiving:
An error occurred, please try hitting back on your browser and trying again

Anyone else have this issue tonight?
Cquj ThePredator
Malicious Intentions Inc.
#2 - 2013-07-30 04:30:51 UTC
I am also having the same issue. I cannot log into the secure.eveonline website.
Nujax
Viziam
Amarr Empire
#3 - 2013-07-30 04:35:09 UTC
Ditto.

An unexpected error occurred

An unexpected error has occurred, please try pressing your browsers back button and try again. If the problem persists, please contact support.
Tsuh Mursu
Imperial Academy
Amarr Empire
#4 - 2013-07-30 04:40:09 UTC
Same problem here.
Markesa
FDIC Inc
#5 - 2013-07-30 04:55:10 UTC
Support responded with the following, so hopefully it will work sooner than later.


Hello there,

We are working on fixing this issue. Hopefully it will be fixed soon. We are sorry for the inconvenience this has caused and would like to thank you for your patience.

Best Regards,
GM Sky
CCP Customer Support | EVE Online | DUST 514
Malakai Delokov Vladamiir
Caldari Provisions
Caldari State
#6 - 2013-07-30 05:02:46 UTC
I am having the same issue as well. I tried upgrading other account from trial and says there was an issue and to try hitting the back button on my browser. I have tried the back button and refreshing the page and no dice. Seeing as my trial account runs out tonight I hope they fix the issue soon.XUgh
Othran
Route One
#7 - 2013-07-31 09:59:15 UTC
Same today.

The error appears to be triggered when you are challenged for a character name due to having a "new" IP address. All subsequent attempts to login will result in the following error text :

An unexpected error occurred

An unexpected error has occurred, please try pressing your browsers back button and try again. If the problem persists, please contact support.


If its still ****** after DT then I'll raise some petitions.