Issues, Workarounds & Localization

Everytime the game gets a patch, no matter what the size, it fails at the end of patching and directs me to run repair.exe.

After I run the repair it works fine, but I have had to do this for every single patch for the past 4-5 weeks.

Is there anything I can do to work around this?

Same here. The Launcher doesn't start for me under Windows 8, I tried looking for a solution but nothing worked. Now everytime there is a new patch the game keeps patching forever until I repair it. This is so annoying and it's not like Windows 8 came out yesterday.

Should we file a support ticket?

Ok I will then open a seperate support ticket. When I start the launcher I get an Exception immediately but it's too long to post here.

http://pastebin.com/8kXhNMBa

I have a hunch of what the Problem might be.



I have Steam installed but I have not installed Eve through but from the Downloader from the Official Homepage. Maybe the Launcher is trying to communicate with Steam but since it's installed in another location, it's not able to connect to the steam api.

Since we have no idea to detect whether you actually installed through steam or not, then we always check whether a steam environment is available. In your case, however, this seems to cause issues with loading the steam SDK. This is most likely down to a missing or incorrect runtime library, which is very hard to debug from our end without your help.

However, one way to detect if this is a problem is to run a program called dependency walker on the launcher executable. You can find the program at this location. All you need to do is download and extract that zip archive into a location of your choice (there is no installation required so you can delete the program after you used it). Next up, navigate to your launcher's appdata folder, according to your logs this is G:\Spiele\Eve Online\launcher\appdata\EVE_Online_Launcher-2.1.569300.win32 - there might be a newer version you are running by now as we just recently put out version 2.1.571330, in which case just go in there. Open the file called library.zip and locate the file called steamapi.pyd. Extract only that file into the same folder where library.zip is located. This is important, it has to be placed in exactly the same folder.
Now, go back to the place where you extracted dependency walker and start it by double clicking the depends.exe file. In dependency walker, go to "file" and "open". In the dialog, locate to the place where you extracted steamapi.pyd to, and open that file in dependency walker. You will most likely see a message pop up saying that errors were detected, simply click ok and don't worry about it. Once you have done this, go to "file" and "save". Make sure to give it a meaningful name and location and save it as that. You then need to send that file to us and we can most likely figure out from that which runtime files are missing on your installation.

Sorry about the inconvenience!

Hi,

thanks for the reply. Winrar could not open Library.zip (I deleted it and downloaded it via repair.exe again) but 7-Zip can.

So I did run dependency walker on it and it's missing IESHIMS.DLL as well as PYTHON27.DLL.

That's weird, I thought Python is bundled with the Client / Launcher and there would be no need to manually install it. And in fact, I have python27.dll at /bin and /launcher. I should not have to add the EVE Folder to my PATH Environmental Variable now, do I?

And as for the IESHIMS.DLL - that's not to be found in the game folder. I haven't really found out what it is for, the name implies IE or maybe some Visual C++ Library but I have this .dll dozens of times in weird locations like:

Apparently it's always in Windows\WinSxS\ something

Just to spoil you my friends:
Here is a link to the latest installer for the launcher.

Just had the same problem on a fresh Windows 7 install. Your link fixed it. Might want to get that bundled with the installer.

Thanks, that fixed the problem for me to.