Jita Park Speakers Corner

That depends solely on how smart CCP's management actually is. And even though my perspective tells me they could certainly do a lot better I won't judge them cause I have no insight whatsoever in their daily business. So yeah... *shrug* it is what is is.

There is no experience in that regard because it has never actually been done or even attempted by CCP. But let me assure you that if you do it right it works extremely well, although I can't prove it because doing so could get me fired.

No, not at all. CSM in general is a flawed concept. It's track record proves that.
Just look at what happened here during the past few months and ask yourself how it came about. If CSM was efficient in any way, shape or form we wouldn't be here discussing it and CCP wouldn't have to chop off its limbs.

CSM6 accomplished nothing except regurgitating and warping info that's been floating on these boards and several other places for years on end. The recent increase in apparent awareness by CCP has nothing to do with CSM6 being the self-proclaimed champions they are, but much rather with very real and very severe financial consequences of the company completely failing at customer relations. As a matter of fact, the CSM itself is an outcome of CCP failing at customer relations.
And even if it did have any sort of impact, the effective outcome is still nothing more than CCP now finally beginning to fix stuff that should've been taken care of years ago. The product is far, far from where it should be.

Outsourcing such important tasks to a bunch of dubiously elected part timers is not how you do business. It's how you lose 20% of your company. When you want to know what your customers are thinking you employ professionals who find it out for you. People study customer relations at universities for a reason.

True so fare and done periodically if I remember correctly.

But relying any decision making process exclusively on demographics creates a fail of objectives generated through demographics.
No one could hinder any of the big alliance to give word, even pre-formulated answers to their members to tamper the questionnaire in their favor. In this case the human factor (CSM) is to prefer over sole demographic results as addition to the base of the decision making process and was as such intended.

The human factor always indicates complications on the way to the anticipated result but that is another story already being told elswhere on the trustworthiness, or the lack thereof, of formations of any kind or brand allowed to be on the table.

Now that all of Eternum's sock puppetry has been erased maybe he'd like to finally tell us why the CSM needs to be replaced.

God damn I hate that word, "crowdsourcing". Just like "cloud services" means "webhosting" or "dedicated server", only it's not obscure and sexy enough.

As to getting demographics (I'm still waiting to see if Eternum has any ideas for what kind of profiles to make), as long as they have people to process them, it's possible. I still have a lot of doubt as to their efficiency or even response rate, but whatever, it's not like it's 100% exclusive. It would at the very least have to be compared to whatever the users are actually doing in-game, not just what they say they're doing for verification, and getting demographics and statistics will still not be a replacement for asking actual players face to face what they think of old and new features.

And that brings me on to how I'm still waiting on clarification on why the CSM should need replacing, as well.

Yes, please give me 50,000 ISK per vote, so i can set up a macro to vote on every single question and finally become spacerich.

Vikings brought the secret of corporate newspeak with them as they ruined the landscape and laid waste to the northern seas ages ago