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Help ...Plex and my expired alt

Author
enotsmirb II Khema
F.R.E.L.L
#1 - 2013-07-08 16:28:28 UTC
Not sure why this keeps happening...

5 hours left on the clock till my account expired so I buy a Plex at the market. I apply the Plex and opt in for dual character training. I create the alt and start training the core skills... I log back into my main.

5 hours later in the middle of jumping I disconnect and a message is my account is expired. I send a petition to CCP. I activate Plex for hours hoping the issue will resolve it's self in 4 hours. It doesn't. Now I guess I have to wait 5+ days for a GM to fix the issue.


This happened last month on an alt account I own exactly the same way.


Is this a known issue? Am I doing something wrong? Any work a rounds or better way of activating a Plex? When writing a petition to CCP about this kind of issue I used the category "time Codes and Plex's" Is there a better category that might get a reasonable time response?

Thanks everyone.
Djana Libra
Deep Core Mining Inc.
Caldari State
#2 - 2013-07-08 16:32:37 UTC
opting for dual character training does not add gametime to your account
Freighdee Katt
Center for Advanced Studies
Gallente Federation
#3 - 2013-07-08 16:36:07 UTC
Yep. Sounds like you chose to "apply" the PLEX to enabling dual character training rather than renewing the account. A month of subscription and a month of dual training each cost one PLEX. Only one of these adds game time to your account. The other only lets you dual train during up to 30 days of game time that you already have paid for.

The good news is, you have 30 days of dual training turned on now, and you'll still have it when the account is re-enabled. In the future, make sure you avoid any choice that involves "dual training" when applying your PLEX, and then the PLEX will go to adding game time as you intended.

EvE is supposed to suck.  Wait . . . what was the question?

Varesk
Aliastra
Gallente Federation
#4 - 2013-07-08 16:36:20 UTC
if you are dual character training you need two plex. one for each character on one acct.
enotsmirb II Khema
F.R.E.L.L
#5 - 2013-07-08 16:36:43 UTC
Djana Libra wrote:
opting for dual character training does not add gametime to your account




It did last month. ...

when you add/redeem a Plex you get 30 days of game time. Other wise you are saying I get an alt with no game time in exchange for a plex?
Freighdee Katt
Center for Advanced Studies
Gallente Federation
#6 - 2013-07-08 16:41:28 UTC
enotsmirb II Khema wrote:
when you add/redeem a Plex you get 30 days of game time. Other wise you are saying I get an alt with no game time in exchange for a plex?

If you apply the PLEX to dual training, then all you get is 30 days of dual training. Dual training does not add game time, it just lets you dual train as long as you have game time remaining, for up to 30 days.

If you wanted to sub for 30 days AND dual train during that 30 days, the price is two PLEX, not one. It is possible to pay for dual training and then run out of game time 5 hours later, which is exactly what happened to you here.

The dual training clock is stopped when your game time runs out though, so you don't lose any of the dual time you paid for. But you still have to apply another PLEX to get your game time added this month.

Next month, don't choose the dual training when applying, and you will get the game time like you expected.

EvE is supposed to suck.  Wait . . . what was the question?

enotsmirb II Khema
F.R.E.L.L
#7 - 2013-07-08 16:42:08 UTC
Varesk wrote:
if you are dual character training you need two plex. one for each character on one acct.




I may have explained this wrong I added a plex and the entire account is expired. I have no active characters all are in the expired status 5 hours after adding a plex.
Freighdee Katt
Center for Advanced Studies
Gallente Federation
#8 - 2013-07-08 16:44:39 UTC  |  Edited by: Freighdee Katt
enotsmirb II Khema wrote:
I may have explained this wrong I added a plex and the entire account is expired. I have no active characters all are in the expired status 5 hours after adding a plex.

You explained it fine, but you're just missing that there are now two options instead of one. It used to be that there was only one thing that could happen when you "applied" a PLEX in game, and that thing was adding more game time. Now there are two things that can happen. You picked the wrong one.

You also said that you applied the PLEX before the account expired (five hours before), and that explains why you were able to by mistake apply it to dual training rather than game time. If the account was fully expired, then you would not have had the option to apply it to dual training, since the account has to be active in order for you to turn dual training on or extend it.

EvE is supposed to suck.  Wait . . . what was the question?

enotsmirb II Khema
F.R.E.L.L
#9 - 2013-07-08 16:46:38 UTC
Freighdee Katt wrote:
enotsmirb II Khema wrote:
when you add/redeem a Plex you get 30 days of game time. Other wise you are saying I get an alt with no game time in exchange for a plex?

If you apply the PLEX to dual training, then all you get is 30 days of dual training. Dual training does not add game time, it just lets you dual train as long as you have game time remaining, for up to 30 days.

If you wanted to sub for 30 days AND dual train during that 30 days, the price is two PLEX, not one. It is possible to pay for dual training and then run out of game time 5 hours later, which is exactly what happened to you here.

The dual training clock is stopped when your game time runs out though, so you don't lose any of the dual time you paid for. But you still have to apply another PLEX to get your game time added this month.

Next month, don't choose the dual training when applying, and you will get the game time like you expected.



It would have been nice for them to explain that last month when I wrote a petition. they gave me 30 days of game time and alt training for 1 plex. I guess I should be happy they did that last month :)

Crap this sux I spent my only plex now I can't play.
enotsmirb II Khema
F.R.E.L.L
#10 - 2013-07-08 16:47:50 UTC
Freighdee Katt wrote:
enotsmirb II Khema wrote:
I may have explained this wrong I added a plex and the entire account is expired. I have no active characters all are in the expired status 5 hours after adding a plex.

You explained it fine, but you're just missing that there are now two options instead of one. It used to be that there was only one thing that could happen when you "applied" a PLEX in game, and that thing was adding more game time. Now there are two things that can happen. You picked the wrong one.

You also said that you applied the PLEX before the account expired (five hours before), and that explains why you were able to by mistake apply it to dual training rather than game time. If the account was fully expired, then you would not have had the option to apply it to dual training, since the account has to be active in order for you to turn dual training on or extend it.



thanks for making it clear to me. I guess Im screwed now lol

enotsmirb II Khema
F.R.E.L.L
#11 - 2013-07-08 16:49:05 UTC
Djana Libra wrote:
opting for dual character training does not add gametime to your account




I understand now... Im not happy but I understand. :) Oops
Freighdee Katt
Center for Advanced Studies
Gallente Federation
#12 - 2013-07-08 16:50:19 UTC
enotsmirb II Khema wrote:
thanks for making it clear to me. I guess Im screwed now lol

To be fair, it sounds like the in-game PLEX options could be a lot better worded to make clear to people that don't read every dev blog what the choices mean. If you explain to customer support that you did not understand what was going to happen when you applied the PLEX, then I would be surprised if they would not remove the dual training that you enabled by mistake and credit you with game time instead. It also might clue them in that they need to revise the in-game UI.

EvE is supposed to suck.  Wait . . . what was the question?

enotsmirb II Khema
F.R.E.L.L
#13 - 2013-07-08 16:57:51 UTC
Why would anybody want to use 2 plex for one account over having 2 accounts that you could play at the same time for 2 plex.

This is a silly and confusing option imho.
Sarton Wells
The Scope
Gallente Federation
#14 - 2013-07-08 17:04:48 UTC
Why would you want to pay perpetually for a second account (or for character transfer) when you just want a trade alt?
Chris Winter
Bene Gesserit ChapterHouse
#15 - 2013-07-08 17:09:12 UTC
enotsmirb II Khema wrote:
Why would anybody want to use 2 plex for one account over having 2 accounts that you could play at the same time for 2 plex.

This is a silly and confusing option imho.

Because after you've trained the alt for however many months you want, you can keep it forever without paying. If you have a second account, you need to keep paying for it indefinitely in order to continue using the character (or else pay to transfer to another account).

It's not confusing at all.
enotsmirb II Khema
F.R.E.L.L
#16 - 2013-07-08 17:36:02 UTC
Chris Winter wrote:
enotsmirb II Khema wrote:
Why would anybody want to use 2 plex for one account over having 2 accounts that you could play at the same time for 2 plex.

This is a silly and confusing option imho.

Because after you've trained the alt for however many months you want, you can keep it forever without paying. If you have a second account, you need to keep paying for it indefinitely in order to continue using the character (or else pay to transfer to another account).

It's not confusing at all.




"Because after you've trained the alt for however many months you want, you can keep it forever without paying."

So it doesn't cost 2 Plex on one account to keep them both working with play time every 30 days?
Orbelea
Miners Inn
Miners Coalition
#17 - 2013-07-08 18:19:06 UTC
enotsmirb II Khema wrote:
Chris Winter wrote:
enotsmirb II Khema wrote:
Why would anybody want to use 2 plex for one account over having 2 accounts that you could play at the same time for 2 plex.

This is a silly and confusing option imho.

Because after you've trained the alt for however many months you want, you can keep it forever without paying. If you have a second account, you need to keep paying for it indefinitely in order to continue using the character (or else pay to transfer to another account).

It's not confusing at all.




"Because after you've trained the alt for however many months you want, you can keep it forever without paying."

So it doesn't cost 2 Plex on one account to keep them both working with play time every 30 days?



Not if one of the alts is not training, so once you get your desired skills on your alt, you keep just keep subbing with 1 plex and have 2x skilled characters to choose from on the same account.
Freighdee Katt
Center for Advanced Studies
Gallente Federation
#18 - 2013-07-08 18:26:16 UTC  |  Edited by: Freighdee Katt
enotsmirb II Khema wrote:
So it doesn't cost 2 Plex on one account to keep them both working with play time every 30 days?

Well, the idea is this. Let's say you want an alt, so you start a second account. You train it up, transfer it to your main's account, then drop the sub on the second account. All is well.

But one day you realize you want to just train up a couple more things on the alt to make it better, or add a new use for it. You could transfer it off your main to another account, pay a sub for a while, then transfer it back again. That's two transfer fees ($20 each) plus a month or more of sub time. It might be worth it if you want to train something that will take a few months. Not so much if you want to train something that only takes 3-4 weeks.

Enter dual training. Now when you want to just polish off that alt, all you have to do is pay $20 and you have 30 days to train him up some more, without stopping training on your main. Instead of $55 to get a month of training for that alt, you can spend just $20. The same is true if you have an open character slot and just want to train some trivial alt like a cyno mule, that only needs a couple weeks of training total. Money saved vs. starting a second account and paying transfers.

If you are training a new alt from scratch and need a few months of training time, then the math favors transfers because you can start a new account with Buddy Invite or Power of Two, get a good block of cheap time, and only need one transfer fee to move the new character to your main account at the end. With a new account, you would break even based on the month-to-month regular sub price of $15 if you need four months of training, compared to paying $80 for four months of dual training. After four months the new account is a net savings. Transfers may be favored for less than four months if you get the right promo deal.

Even if you don't get a deal and have to pay for transfers at both ends, you will still come out ahead after a long enough time with a second account, because the lower monthly sub cost compared to the dual training price makes up for the transfer fees at some point (and this is leaving aside any added ISK generation potential of having a dual-loggable account during the training period).

EvE is supposed to suck.  Wait . . . what was the question?

Appollo Martint2
F.R.E.L.L
#19 - 2013-07-09 17:30:22 UTC
Freighdee Katt wrote:
enotsmirb II Khema wrote:
thanks for making it clear to me. I guess Im screwed now lol

To be fair, it sounds like the in-game PLEX options could be a lot better worded to make clear to people that don't read every dev blog what the choices mean. If you explain to customer support that you did not understand what was going to happen when you applied the PLEX, then I would be surprised if they would not remove the dual training that you enabled by mistake and credit you with game time instead. It also might clue them in that they need to revise the in-game UI.



UPDATE:

enotsmirb II Khema is my other account, I cant log in to the forum anymore due to expired account.

This is my skill less alt account on a 5 day (come back to eve explore odyssey) trial. Kind of ironic its a come back to eve online account used to chat about a petition that prevents me from playing on my main account. Ugh

Well GM Bjorn declined my petition. Yes, I guess it was my fault I didn't read the DEV posts about this. let the chips fall where they may. Looks like it is so long eve online.

Clearly I wouldn't have opted for dual training on an account that expired in 4 hours if I was not under the impression it came with 30 days of game time. 19.99 for 4 hours of dual training what a bargain! (sarcastic) Add the fact that GM Cydonnia added 30 days of game time last month when I made this mistake with out explaining I was in error. Happy I got the 30 days on that account but it was a low skill alt.

A shame CCP and I both lose here.
Xercodo
Cruor Angelicus
#20 - 2013-07-09 17:34:05 UTC
I say escalate it to a higher GM

The Drake is a Lie

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