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Support dead?
Author
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Heavypredator Singh
State Protectorate
Caldari State
#1 - 2013-07-09 08:31:38 UTC
I wonder if accounting support is alive - one of my accounts got disabled after week of playing and now i'm waiting 2 days for support response. Is this normal?
Just Lilly
#2 - 2013-07-09 08:46:01 UTC
yes
Powered by Nvidia GTX 690
Haramir Haleths
Nutella Bande
#3 - 2013-07-09 10:50:44 UTC
no
Jack Morrison
Team Liquid crp.
#4 - 2013-07-09 11:16:16 UTC
Non critical ('Mission-Stuck' is an example of a critical one) categories can take 2-6 days until you even get a first response. Just provide as many details as you can and state clearly what outcoume you expect (accound activated + game time reimbursed...etc).
Dont post a wall of text though, no one reads that.

Looking for a group to pew with ? Have a chat with me.
KIller Wabbit
MEME Thoughts
#5 - 2013-07-09 11:49:34 UTC
It's summer - good luck.
Nayo Renyk
Armored Corps
#6 - 2013-07-09 11:59:54 UTC
Counting how many threads are related to this I'd have to say yes
Templar Knightsbane
Ministry of War
Amarr Empire
#7 - 2013-07-09 12:06:24 UTC
Eve has support?
KuroVolt
Federal Navy Academy
Gallente Federation
#8 - 2013-07-09 12:23:03 UTC
Someone had to do it.

*wipes blood off face*

BoBwins Law: As a discussion/war between two large nullsec entities grows longer, the probability of one comparing the other to BoB aproaches near certainty.
Xercodo
Cruor Angelicus
#9 - 2013-07-09 17:25:14 UTC
accounts issues can take up to a week to solve

The Drake is a Lie
Felicity Love
Doomheim
#10 - 2013-07-09 17:28:46 UTC
Summer holidays... even CCP staff get vacations. Imagine that. Shocked

"EVE is dying." -- The Four Forum Trolls of the Apocalypse.   ( Pick four, any four. They all smell.  )
Unsuccessful At Everything
The Troll Bridge
#11 - 2013-07-09 18:33:08 UTC
No answer after 48 hours? TO THE FORUMS!!!

Dear GD,

I petitioned (support ticketed) something and I wasn't immeadiately convo'd by Hilmar and appropriately reimbursed for my pain and suffering due to what I feel was a long wait time (more than 30 seconds). I feel that this is unfair and we should all unsub due to this grievous lack of customer service. CCP no longer cares about the people paying money for a product blah blah, I personally have paid (amount) of hard earned real life (currency) and have (#) of subs which I will UN if this current (problem/issue/tearjerker) is not taken care of. I want a personal concierge GM. Blah blah other stuff. Im not crying (ignore the tears..its really something in my eye (not tears)), I just think that they should do better for us because (seemingly noble but really selfish reasons). Now after all this I will admit to a bannable offence, but still wonder why my support ticket is taking too long and ask for your response, but will call anyone who doesn't agree with me 100% a troll. with that being said, flame on (although I really mean 'ill report you if you flame me eventhough I asked for it'.)


The preceeding was based off of actual events, and any resemblance to persons living or dead is purely coincidential. The creator of this post assumes no liability for this amalgamation of several threads, and it is in no way intended to be a personal attack or derogatory statement against the current OP. Please feel free to evemail your comments/bounties to The Troll Bridge c/o Unsuccessful at Everything, PO BOX 11378, RENS.

Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Varesk
Aliastra
Gallente Federation
#12 - 2013-07-09 20:31:43 UTC
Unsuccessful At Everything wrote:
No answer after 48 hours? TO THE FORUMS!!!

Dear GD,

I petitioned (support ticketed) something and I wasn't immeadiately convo'd by Hilmar and appropriately reimbursed for my pain and suffering due to what I feel was a long wait time (more than 30 seconds). I feel that this is unfair and we should all unsub due to this grievous lack of customer service. CCP no longer cares about the people paying money for a product blah blah, I personally have paid (amount) of hard earned real life (currency) and have (#) of subs which I will UN if this current (problem/issue/tearjerker) is not taken care of. I want a personal concierge GM. Blah blah other stuff. Im not crying (ignore the tears..its really something in my eye (not tears)), I just think that they should do better for us because (seemingly noble but really selfish reasons). Now after all this I will admit to a bannable offence, but still wonder why my support ticket is taking too long and ask for your response, but will call anyone who doesn't agree with me 100% a troll. with that being said, flame on (although I really mean 'ill report you if you flame me eventhough I asked for it'.)


The preceeding was based off of actual events, and any resemblance to persons living or dead is purely coincidential. The creator of this post assumes no liability for this amalgamation of several threads, and it is in no way intended to be a personal attack or derogatory statement against the current OP. Please feel free to evemail your comments/bounties to The Troll Bridge c/o Unsuccessful at Everything, PO BOX 11378, RENS.



If you are paying for a service, 48 hours is a long time to wait for CS to help out. They really need to get a Phone and a 800 number.
Jove Death
Garoun Investment Bank
Gallente Federation
#13 - 2013-07-09 21:50:45 UTC


If you are paying for a service, 48 hours is a long time to wait for CS to help out. They really need to get a Phone and a 800 number.
[/quote]

they really need to get more staff who have a clue What?

Quoting "you will die" in EvE is fail Chars dont die in EvE. Unless you have a heart attack eek.
Ruskarn Andedare
Lion Investments
#14 - 2013-07-09 21:55:03 UTC
Varesk wrote:

If you are paying for a service, 48 hours is a long time to wait for CS to help out. They really need to get a Phone and a 800 number.


As in a free-call number from everywhere in the world?

yeah, right, maybe not
Paul Leonard Kersey
Doomheim
#15 - 2013-07-10 02:29:48 UTC

CCP Headquarters

CCP hf

Grandagarður 8

101 Reykjavík

Iceland

Tel: (+354) 540 9100

Fax: (+354) 540 9198


North America

CCP North America /

White Wolf Publishing

250 East Ponce De Leon Ave

Suite 700

Decatur, GA 30030-3440

USA

Tel. (+1) 404-292-1819


United Kingdom

CCP Newcastle

Point 5

Fletcher Road

Gateshead Quayside

Newcastle Upon Tyne

NE8 2ET

Tel: +44 (0)191 500 8770
Caldari Citizen 07072013
#16 - 2013-07-10 06:07:27 UTC
I wait the third day of the answer from a support, I think yesBig smile
Jack Morrison
Team Liquid crp.
#17 - 2013-07-10 08:06:26 UTC
Well to me the outcame is more important than time it takes to solve my petition. Not sure if a polite 'screw you' answer within 2 hours would satisfy you more than waiting for a week and getting what you need.
PS: so far i have been happy with the outcome of every petition

Looking for a group to pew with ? Have a chat with me.
Heavypredator Singh
State Protectorate
Caldari State
#18 - 2013-07-10 21:19:32 UTC
Well after waiting 3 days it is 'screw you' anyway so yea they are useless and slow.