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WTH Happened to CCP Customer Support ?
Author
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Callyuk
M1A12 Corp
#1 - 2013-07-03 12:59:39 UTC
It takes 700 % longer for them to answer any petition today than it did in 2009

Ramona McCandless
Silent Vale
LinkNet
#2 - 2013-07-03 13:01:07 UTC
Callyuk wrote:
It takes 700 % longer for them to answer any petition today than it did in 2009




You are complaining 700% more often

"Yea, some dude came in and was normal for first couple months, so I gave him director." - Sean Dunaway

"A singular character could be hired to penetrate another corps space... using gorilla like tactics..." - Chane Morgann
Elecktra Blue
Perkone
Caldari State
#3 - 2013-07-03 13:08:11 UTC
Callyuk wrote:
It takes 700 % longer for them to answer any petition today than it did in 2009



If you got ISK for every complaint since we ganked you, you could probably already afford another freighter.

Miniluv Minister
flakeys
Doomheim
#4 - 2013-07-03 13:08:16 UTC
I think that is a HUGE overstatement.



It is fact that they are ONLY 699.99 % late .

We are all born ignorant, but one must work hard to remain stupid.
Rico Minali
Federal Navy Academy
Gallente Federation
#5 - 2013-07-03 13:09:24 UTC
The logs didn't show anything anyway, ccp hope this doesn't affect your enjoyment of the game so basically suck it up. Just like everyone else.

Trust me, I almost know what I'm doing.
Benny Ohu
Royal Amarr Institute
Amarr Empire
#6 - 2013-07-03 13:18:22 UTC
they too busy moderating whiny waste-of-space forum threads
Liafcipe9000
Critically Preposterous
#7 - 2013-07-03 13:27:20 UTC
they tried to contact customer support about this issue and will be with you shortly.
bloodknight2
Revenu.Quebec
#8 - 2013-07-03 14:16:37 UTC
Hamster needs nap too.
Unsuccessful At Everything
The Troll Bridge
#9 - 2013-07-03 15:56:45 UTC
Have you tried petitioning the long petition wait times?

Maybe even email CCP support about the petition for the long petition wait times.

Then maybe petition the email about the petition for the long petition wait times.

Then make a support ticket about the petition for the email about the petition for long petition wait times.

Then make a thread on the forums about the long wait times for the support ticket for the petition about the email about the petition for the petition about long petition wait times.

Then flag the thread on the forums about the long wait times for the support ticket for the petition about the email about the petition for the petition about long petition wait times, and when an ISD responds, ask him about the support ticket about the petition for the email about the petition for long petition wait times.

Since the cessation of their usefulness is imminent, may I appropriate your belongings?
Abrazzar
Vardaugas Family
#10 - 2013-07-03 17:03:01 UTC
Beekeeper Bob
Beekeepers Anonymous
#11 - 2013-07-03 19:25:02 UTC
Callyuk wrote:
It takes 700 % longer for them to answer any petition today than it did in 2009




Perhaps Mintchip showed them 700 more pictures.....

Signature removed - CCP Eterne
Setaceous
Nexus Prima
#12 - 2013-07-03 20:38:49 UTC
How many more players are there now compared with 2009? What's the Entitlement* ratio?



*Entitlement Ratio = Number of tickets logged for "That's not fair" vs Number of tickets logged for actual issues.
Azami Nevinyrall
172.0.0.1
#13 - 2013-07-03 20:54:32 UTC
You apparently didn't get the memo.

That's a new microtransaction that's been introduced.

$5 per petition, otherwise you'll be ignored!

...
Cindy Marco
Sebiestor Tribe
Minmatar Republic
#14 - 2013-07-03 21:28:29 UTC
If they automatically rejected ship loss petitions I think we would see much faster response times. Twisted
Xessej
Perkone
Caldari State
#15 - 2013-07-03 21:31:19 UTC
Hold on, CCP has customer support? I thought they just deleted all petitions and laughed at the nubs who sent them in.
Callyuk
M1A12 Corp
#16 - 2013-07-04 06:08:56 UTC  |  Edited by: Callyuk
I remember back in the day if u petitioned something the next am my time business hours Iceland time you would have a response (2-3 days tops) now it takes weeks. Test Ship Reimbursement was quicker than CCP'S current petition system and that's not acceptable LOL
Kaarous Aldurald
Black Hydra Consortium.
#17 - 2013-07-04 06:15:16 UTC
I'd wager the petition system would be faster if people wouldn't clog it full of hurt feelings.

I mean, think about it. They actually do have to take the time to read and reply to all of these. Figures that it's been about a year since James 315 got started, and bingo, you have your answer. "Bumping is griefing, they should be banned!" is probably about 80% of the petitions they recieve. I'd be surprised if they don't have a form letter for it by now.

"Verily, I have often laughed at the weaklings who thought themselves good because they had no claws."

One of ours, ten of theirs.

Best Meltdown Ever.
Lipbite
Express Hauler
#18 - 2013-07-04 06:16:23 UTC
They fired 25% of employees couple years ago and somehow I think they didn't hire new people (accumulating money instead - to be ready for new Jita riots and shrinking of subscriptions amount).