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I've been getting randomly disconnected from the eve server

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ralph4
Garoun Investment Bank
Gallente Federation
#1 - 2011-09-08 11:11:49 UTC
well my problem starts out like this i'll either be mining some blue ice in HI SEC or be out on missions and well when im out mining somehow i get randomly disconnected from the game server I know its not my internet conection having problems because i use teamspeak 3 and if i did lose my internet i would have disconnected from that as well so the game client will go about its happy way of rebooting and making me relog.

I can't find the bug but this will happen toatally out the blue for me sometimes when my ship comes out of warp or I can't jump through a stargate when i don't see gate fire i'll try to align to see if im still connected to the server most the time when ship does nothing i know the game client has just randomly crashed or as i should call it got disconnected from the server.

CCP or game staff if you guys are going to read please fix this issue its becoming very aggravating to me theres no way my internet connection is to slow because i've got really fast internet.
BadgerBaiter
Deep Hole Cleansing
#2 - 2011-09-08 12:09:43 UTC
Have pretty much the same issue.
I get disconnected from the client - it happens a lot sooner when I am out of station, barely a few minutes into mining - however when I stay in station I do get disconnected, however it happens sooner or later.
The client was fine before I went on holiday, came back and got updated to 1.3 and now this is happening too often to be efficient at anything.

Haven't had a chance to check my laptop at home yet, however it was working fine with the updates on holiday.

Desktop:
i7 2600k,16Gb RAM, Ati 6870 1Gb. Win 7 64bit.

Laptop:
i7 840QM, 8Gb RAM, ATi Firepro 1Gb. Win 7 64 bit.

Drivers uptodate and have run repair tool.
GM Xamother
Game Masters
C C P Alliance
#3 - 2011-09-08 14:51:55 UTC
Could you please file a petition regarding this under Technical / Connection Issues, and we will try and assist.

Before filing the petition, assuming you're running Windows operating system, please run a pingplotter test to test your connection to the server. Instructions on how to run the pingplotter test can be found below.

Here are the instructions on how to run the pingplotter test.

1) Download the program from Pingplotter website and run the installer once you've downloaded it.
2) Once the program has been installed, run the program
3) When the program has started, in the top left corner you can find a field called 'Address to trace', in this field type: 87.237.38.200
4) At the bottom left corner change the # of time to trace to Unlimited, and the Trace Interval to 2.5 seconds.
5) Click on the 'Trace' button at the bottom left corner.
6) Now run the EVE client and login. Play normally until you lose connection.
7) If you lose connection note down the time you lost connection (please note down both your local time and the EVE Time).
8) Now save the pingplotter files by going to the menu File -> Save sample set...
9) Once the file has been saved, file the petition via the website and attach the pingplotter file and include the times when you lost connection.

Best regards,
Senior GM Xamother
EVE Online Customer Support

GM Xamother | Senior Game Master
Sanya
Alexylva Paradox
#4 - 2011-09-09 10:57:15 UTC
Happens to me as well.

Just out of random. I don`t drop out immediately, but it seems like I lag out. Everything stops responding, sometimes I get traffic control if it happens while I jump.

Eventually the client reboots, except when I`m docked. If I lose connection, everything just freezes in its current state (game itself does not freeze.)

Started happening yesterday.

Everything else that uses internet works fine.

I can`t use the program linked, though, as I`m on a Mac.

.
GM Xamother
Game Masters
C C P Alliance
#5 - 2011-09-09 13:26:07 UTC
Sanya wrote:
Happens to me as well.

Just out of random. I don`t drop out immediately, but it seems like I lag out. Everything stops responding, sometimes I get traffic control if it happens while I jump.

Eventually the client reboots, except when I`m docked. If I lose connection, everything just freezes in its current state (game itself does not freeze.)

Started happening yesterday.

Everything else that uses internet works fine.

I can`t use the program linked, though, as I`m on a Mac.


What version of OS X are you using please? Are you running on a Wireless connection by any chance? If you are please try and use wired connection to test if you experience the same issue. Also please try and disable EVE Voice from the EVE Client ESC menu under 'Audio & Chat' tab and see if that would make a difference.

Best regards,
Senior GM Xamother
EVE Online Customer Support

GM Xamother | Senior Game Master
Pinky Denmark
The Cursed Navy
#6 - 2011-09-09 13:39:43 UTC
I have had same issue 3-4 times in thge last week...

Win 7, cable connection to router (wireless is too unstable IMO) and I THINK the voice is disabled but I'll try to make sure.

Pinky
GM Xamother
Game Masters
C C P Alliance
#7 - 2011-09-09 14:45:02 UTC
Pinky Denmark wrote:
I have had same issue 3-4 times in thge last week...

Win 7, cable connection to router (wireless is too unstable IMO) and I THINK the voice is disabled but I'll try to make sure.

Pinky


With Windows 7 I suggest you try the pingplotter program mentioned in my previous post, and file a petition and attach the result, and we'll have a look to see if we can spot where the problem is.

Best regards,
Senior GM Xamother
EVE Online Customer Support

GM Xamother | Senior Game Master
Barakkus
#8 - 2011-09-09 19:38:10 UTC
I was having a really hard time maintaining a connection to TQ for a couple months. I monitored my connection and didn't see any problems, mumble etc would work OK, but it turned out I was getting a minor amount of intermittent packet loss most programs that use the internet could deal with gracefully. I called Comcast and they came out to take a look. Turns out I had a DOCSIS 2 modem (had it for at least 5 years I think), so they replaced it with a DOCSIS 3 modem and I've had a pretty rock solid connection since.

If the client experiences packet loss for more than a second or two it starts acting funny. At around 10 seconds or more of packet loss the client will disconnect for the most part, even if the connection isn't completely broken.

http://youtu.be/yytbDZrw1jc
Wyxie
Old Comrades
#9 - 2011-09-10 08:46:32 UTC
I've been having the same problems since the most recent patch. My husband who is sat next to me and running on the same connection has no issues at all, but I can't stay connected for more than a few minutes today. I will post a petition.
ralph4
Garoun Investment Bank
Gallente Federation
#10 - 2011-09-13 05:58:31 UTC  |  Edited by: ralph4
well I will open a petition if this issue is'nt fixed by the time this next pacth is released I have'nt really been getting this issue as much now so it's fading away slowly but then again I still get the issue and it has'nt happened as much as it has today so we'll just wait and see what happens.
Red Phantera
THRAWN WAR INDUSTRIES
#11 - 2011-09-13 17:54:42 UTC
Same problem since 2 incarna pach never heppened before.
Allready filed a petition with the plotter results.

Tried everything >.< making me crazy.
billclifton
Center for Advanced Studies
Gallente Federation
#12 - 2011-09-13 22:55:53 UTC
hi ive had similar experiances aswell but realized this week mine arent random. i noticed i was dcing at 00.30 game time everyday very rarely another hour but at the bottom say 06.30 . starting today i had two on the 12 minute mark there getting more frequent apparently for me .i just thought i trow that out there to see if anyone out there sees a pattern.ive pettitioned and pinged and we diddent find anything if i get a chance i may try replacing my cable modem like someone suggested mine is getting worse after 3 years with maybe 6 dcs this is driving me crazy.
ralph4
Garoun Investment Bank
Gallente Federation
#13 - 2011-09-14 11:22:15 UTC
well it looks like they might have fixed the issue it's happening to me a lot less but it's still there it'll come around about 8-12 hours now but it's like i said it's not happening to me as much now.
Wyxie
Old Comrades
#14 - 2011-09-15 19:45:41 UTC
After getting my husband to have a rummage around on my computer, "Pango Media Booster" was found running. It looks like it was installed when a friend downloaded and installed League of Legends on my machine, and has been there for some time. The problem only started occurring when the recent patches to EVE came about, but removal of the Pango software seems to have fixed it (it was removed between the patches, and I ran the game for several days without issue)
Adeena Torcfist
R3b3llium
Get Off My Lawn
#15 - 2011-09-18 03:30:28 UTC
I have league of legends also, with that media booster, however, my connection seems stable & without any drop out issues as mentioned in this thread.
ArmyOfMe
Stay Frosty.
A Band Apart.
#16 - 2011-09-18 20:40:14 UTC
I have the same problem as the others here.
I get CTD's all the freaking time now.
constantly when i try to jump gates, warp to missions, etc etc

GM Guard > I must ask you not to use the petition option like this again but i personally would finish the chicken sandwich first so it won´t go to waste. The spaghetti will keep and you can use it the next time you get hungry. Best regards.
ralph4
Garoun Investment Bank
Gallente Federation
#17 - 2011-09-19 00:08:00 UTC
ArmyOfMe wrote:
I have the same problem as the others here.
I get CTD's all the freaking time now.
constantly when i try to jump gates, warp to missions, etc etc


well i've only been getting the issue at stargates and astroid belts but thats about it i think ccp has just about got this issue fixed but im not gonna say thats a true fact because well people still experince the issue
ArmyOfMe
Stay Frosty.
A Band Apart.
#18 - 2011-09-19 06:12:27 UTC
Wyxie wrote:
After getting my husband to have a rummage around on my computer, "Pango Media Booster" was found running. It looks like it was installed when a friend downloaded and installed League of Legends on my machine, and has been there for some time. The problem only started occurring when the recent patches to EVE came about, but removal of the Pango software seems to have fixed it (it was removed between the patches, and I ran the game for several days without issue)

I noticed i had this program installed as well, and deleted it yesterday. And i can confirm it does seem to have fixed the issue.

At least i didnt have any more ctd's for the remaning time i was online yesterday.

(will update this post if the problems come back the next time im online)

GM Guard > I must ask you not to use the petition option like this again but i personally would finish the chicken sandwich first so it won´t go to waste. The spaghetti will keep and you can use it the next time you get hungry. Best regards.
Robert Caldera
Caldera Trading and Investment
#19 - 2011-09-19 10:51:58 UTC
getting disconnected since yesterday also.
Fix this ****.
Jennybaby
Sisters of Bondage
#20 - 2011-09-19 10:55:43 UTC  |  Edited by: Jennybaby
I got similiar crashes, it started out about 2 days ago. It happens about 10 mins into playing the game. I just ran the Logserver and played and it crashed again while fighting in an anomaly, tho i think it's unrelated to activity as it crashed last night while sitting at a POS. What i also noticed is that eve tries to restart the client again and at the login screen it is unable to get the server status for about 2 minutes. Going to file a petition and upload the logserver file.
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