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Unable to buy PLEX because I have an older Steam EVE account?
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Landus Catharn
The Liminal Space
#1 - 2013-06-15 22:18:35 UTC  |  Edited by: Landus Catharn
To CCP or whom it may concern,

This was a grand idea to expand EVE's features through Steam, but blasphemy that you would restrict existing EVE steam users to be able to buy subscription plans and PLEX. I say this strictly because I occasionally get steam cash gifts from friends and family. It would be convenient way to apply a subscription plan or buy in-game PLEX license associated with my EVE character via the steam store.

Since father's day is coming up on Sunday, I had about $30 of steam cash and wanted to buy 1 PLEX so I could sell it and buy him a Dominix Navy Issue and surprise him! I was stunted with a message saying that I do not own the "EVE Online - Starter Pack". So you are going to restrict people who have supported you via Steam just because they have older accounts than May 1st? Ugh

Re-evaluate CCP, and please expand these new features to existing EVE steam users.

Sincerely,

Landus
Noriko Mai
#2 - 2013-06-15 22:49:08 UTC
Landus Catharn wrote:
Hello,

I have ~$30 in steam cash, and I am attempting to buy a PLEX for $19.95 by using my steam wallet, however when I get to the shopping checkout, it won't let me purchase it as a gift or even for myself. Is anybody else experiencing this issue? I am trying to buy my father a Dominix Navy Issue for father's Day!

It is coming up with a message saying "It looks like you have packages which overlap in your cart. You need to remove the redundant packages from your cart before you can checkout."

It seems to let me buy 2 PLEX, but not 1.

Please help!

Thanks Sad

ROFLCOPTER *steamcash*...

"Meh.." - Albert Einstein
Landus Catharn
The Liminal Space
#3 - 2013-06-15 23:05:01 UTC  |  Edited by: Landus Catharn
Noriko Mai wrote:
Landus Catharn wrote:
Hello,

I have ~$30 in steam cash, and I am attempting to buy a PLEX for $19.95 by using my steam wallet, however when I get to the shopping checkout, it won't let me purchase it as a gift or even for myself. Is anybody else experiencing this issue? I am trying to buy my father a Dominix Navy Issue for father's Day!

It is coming up with a message saying "It looks like you have packages which overlap in your cart. You need to remove the redundant packages from your cart before you can checkout."

It seems to let me buy 2 PLEX, but not 1.

Please help!

Thanks Sad

ROFLCOPTER *steamcash*...


Steamcash is one of many payment options people use that happens to come from the most popular gaming platforms in the world. Paypal is no different, and is another convenience to pay for PLEX and other EVE services.

Your arrogance, laughable.
Tah'ris Khlador
Space Ghosts.
Break-A-Wish Foundation
#4 - 2013-06-15 23:09:32 UTC  |  Edited by: Tah'ris Khlador
Someone didn't read the devblog on the Steam/EVE integration, where this issue was SPECIFICALLY addressed. I'd repost it for you, but maybe you'll read other devblogs and learn something instead of instantly whining.

EDIT:

Here, I'll at least link it for you.

Member of the Pink Pony Killboard Padding Alliance
Landus Catharn
The Liminal Space
#5 - 2013-06-15 23:36:09 UTC
Tah'ris Khlador wrote:
Someone didn't read the devblog on the Steam/EVE integration, where this issue was SPECIFICALLY addressed. I'd repost it for you, but maybe you'll read other devblogs and learn something instead of instantly whining.

EDIT:

Here, I'll at least link it for you.


Don't bother linking the devblog, I have read that before. Blink

It still does not make any economic sense that they would restrict it to people who bought it after May 1st. They say they will evaluate the "performance" of this store feature, but it seems to me that since they are restricting it the population of "starter pack" users that the data they will extrapolate will consequently be skewed.

Didn't Adriel Malakai ever tell you not to speak to war targets?

Cheers.
Tippia
Sunshine and Lollipops
#6 - 2013-06-15 23:44:06 UTC  |  Edited by: Tippia
Landus Catharn wrote:
It still does not make any economic sense that they would restrict it to people who bought it after May 1st.
…but it does make development sense, which is far more important in the long term.
Landus Catharn
The Liminal Space
#7 - 2013-06-16 00:05:51 UTC
Tippia wrote:
Landus Catharn wrote:
It still does not make any economic sense that they would restrict it to people who bought it after May 1st.
…but it does make development sense, which is far more important in the long term.


Did they need to restrict certain PayPal accounts when that became an option to pay for PLEX/Subscriptions in the name of development? I don't think so. Steam is just another medium for people to expand their EVE experience.

To say that you are first expanding these payment features to a population of fresh pilots that don't even know if they will stick with the game and subscribe, let alone having the SP to fly something that would require PLEX funds to purchase & fit is disastrous.

Developmental sense? Not even close.
Long-term? No, not really.
Tippia
Sunshine and Lollipops
#8 - 2013-06-16 00:28:44 UTC
Landus Catharn wrote:
Did they need to restrict certain PayPal accounts when that became an option to pay for PLEX/Subscriptions in the name of development?
Paypal isn't integrated into the account management, so whether it was or not tells us nothing.

Quote:
Steam is just another medium for people to expand their EVE experience.
…and log into the game, and log into their account services, and (as a limited experiment) as a payment option.

So yes, until they can ensure that it all works and that the integration of two separate account management systems work together, it makes development sense to not go all out right out the gate. They don't want to build something that breaks down and ruins their long-term ability to keep customers around.
Amarra Mandalin
A Blessed Bean
Pandemic Horde
#9 - 2013-06-16 01:09:28 UTC  |  Edited by: Amarra Mandalin
FWIW, I just wanted to say I've had a number of problems with payment to CCP whether via PayPal or my credit card. I can't imagine adding Steam and its host of problems to the mix.

Most of the problems have been due to my card holder's ultra-protective processing for "foreign payments." (I have to call in and verify some purchases are legit, even with a history of said purchases)

While I haven't had that problem paying Steam directly, I can envision where it might get tricky using Steam as a 3rd-party payee.

I know also that people try to cheat the system to get a U.S. vs. Euro price ... I'm guessing the processing and legality of it all is quite complicated as a result.

I don't know if you would get a direct CCP response on the other forum, or direct inquiry, beyond what the DevBlog says, but I suppose it doesn't hurt to try.

I get the frustration over it, but even w/o knowing the details, I can appreciate why Steam would potentially pose a problem.
Tah'ris Khlador
Space Ghosts.
Break-A-Wish Foundation
#10 - 2013-06-16 02:34:17 UTC
Landus Catharn wrote:
Didn't Adriel Malakai ever tell you not to speak to war targets?


Oh god, please don't tell him I was calling a WT terrible again. He gave me thirty lashes last time. I'd hate to see what happens this time!

Landus Catham wrote:
Since father's day is coming up on Sunday, I had about $30 of steam cash and wanted to buy 1 PLEX so I could sell it and buy him a Dominix Navy Issue and surprise him! I was stunted with a message saying that I do not own the "EVE Online - Starter Pack". So you are going to restrict people who have supported you via Steam just because they have older accounts than May 1st?


Entitled much? "This new thing, which you specifically stated was only available to new accounts, doesn't apply to me because my account isn't new. Why would you make me suffer so?!"

And if you'd already read the devblog, why was this a surprise? Or did you read the devblog ex post facto and then chose to get frustrated that the world didn't revolve around you?

Anyway, go take your dad fishing/spend the day hiking. A far better fathers day gift than a "Dominix Navy Issue."

Member of the Pink Pony Killboard Padding Alliance
SmilingVagrant
Doomheim
#11 - 2013-06-16 03:22:43 UTC
Just buy GTC's from shattered crystal.
Tiger Armani
End-Game
#12 - 2013-06-16 07:35:16 UTC
If you are a father, you prob have a credit card. Use that to buy GTC. If you can't afford it, you shouldn't be playing EVE anyway (use that money to feed your children)
Vaerah Vahrokha
Vahrokh Consulting
#13 - 2013-06-16 07:50:22 UTC  |  Edited by: Vaerah Vahrokha
Amarra Mandalin wrote:


I know also that people try to cheat the system to get a U.S. vs. Euro price ... I'm guessing the processing and legality of it all is quite complicated as a result.



It's just fair. They are being cheated themselves since a decade with lots of services that ask for an amount of money in dollars but if you specity Euro, it just asks the same number in euro instead of converting it in the less Euros it'd be really equivalent to.


Edit: and no, the "but euros have VAT" does not fly, I live in a basically VAT free EU country yet I get the same steal of a pricing.

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Amarra Mandalin
A Blessed Bean
Pandemic Horde
#14 - 2013-06-16 08:51:08 UTC  |  Edited by: Amarra Mandalin
Vaerah Vahrokha wrote:
Amarra Mandalin wrote:


I know also that people try to cheat the system to get a U.S. vs. Euro price ... I'm guessing the processing and legality of it all is quite complicated as a result.



It's just fair. They are being cheated themselves since a decade with lots of services that ask for an amount of money in dollars but if you specity Euro, it just asks the same number in euro instead of converting it in the less Euros it'd be really equivalent to.


Edit: and no, the "but euros have VAT" does not fly, I live in a basically VAT free EU country yet I get the same steal of a pricing.


(P.S. When I say cheat the system, I'm just talking casual language here from a business sense --for purpose of this thread topic.)

I'm not saying I"m against it -- I mean, smart shopping -- I am just passing on some of what I know about Steam in regards to complicating the billing/payment process.. I'm guessing there are various legal reasons not to offer the same price, not just a design to scam people -- seems to be industry wide -- as Amazon, Gamersgate and other places do the same thing.

In fact. I gave a UK friend an Amazon gift card and apparently he can't use it on the U.S. site (to buy a U.S. citizen a gift no less) even though the gift card was purchased here. -- Too many fingers in the tax/VAT pie, I guess. Ugh


Bottom line: I"m not for the price discrepancy -- I hate when EU friends have to pay more to play a co-op game with me -- but identifying and changing the problem is a different topic entirely, one I know less about. I don't understand or know all of our tax laws, much less that of other countries.