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Issues, Workarounds & Localization

 
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Unable to access the API Keyes

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Jade III
Sebiestor Tribe
#1 - 2013-06-09 23:22:32 UTC
Okay, I was trying to get an API Key for my corp mate (the corp's API Key) yesterday and I was redirected to the http://community.eveonline.com site instead of the http://community.eveonline.com/support/api-key/. So this is a problem because 1) I can't access the keyes for programs like EVEMon and EFT, and 2) many other programs that require it. Are you guys working on this or even know about this issue?

My adventure blog: http://lonewolfadventures.wordpress.com/
Desmont McCallock
#2 - 2013-06-10 04:48:13 UTC
Jade III
Sebiestor Tribe
#3 - 2013-06-10 13:47:21 UTC
Thank you for your help, but that didn't work. It just gives me a "problem loading page" message. I appreciate your help though!

My adventure blog: http://lonewolfadventures.wordpress.com/
Jade III
Sebiestor Tribe
#4 - 2013-06-11 14:29:26 UTC
Please take a look at this CCP! I want my keyes!

My adventure blog: http://lonewolfadventures.wordpress.com/
THE R3APER
State War Academy
Caldari State
#5 - 2013-06-13 04:30:35 UTC
Same issue as Jade here.
CCP Delegate Zero
C C P
C C P Alliance
#6 - 2013-06-13 20:10:16 UTC
Hi guys,

You can try a couple of things that often clear up this problem.

First, try clearing your browser cache:
Firefox: http://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Chrome: delete cache and browser data
IE 8/9: I won't comment on why I'm linking to a rather well laid out page at Penn State CoAS rather than an MS resource, I just, well, am...

Second, try removing the API pages from your browser history:
Firefox: remove single site/page from history
Chrome: mouse down to "clear specific items" on this page
IE 8/9: I actually don't see this being an issue with IE but you could refer to the above link and clear your history entirely or otherwise view your history 'by site' and r-click delete API pages that show up in it.

If these steps don't work, I encourage you strongly to file a bug report with as much detail as possible included (browser type, version, steps you are taking, etc) - using the category 'EVE - Website and forums'.

Thanks very much,
DZ

CCP Delegate Zero | Content Designer - Writer | @CCPDelegateZero
Jade III
Sebiestor Tribe
#7 - 2013-06-13 20:30:43 UTC
CCP Delegate Zero wrote:
Hi guys,

You can try a couple of things that often clear up this problem.

First, try clearing your browser cache:
Firefox: http://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Chrome: delete cache and browser data
IE 8/9: I won't comment on why I'm linking to a rather well laid out page at Penn State CoAS rather than an MS resource, I just, well, am...

Second, try removing the API pages from your browser history:
Firefox: remove single site/page from history
Chrome: mouse down to "clear specific items" on this page
IE 8/9: I actually don't see this being an issue with IE but you could refer to the above link and clear your history entirely or otherwise view your history 'by site' and r-click delete API pages that show up in it.

If these steps don't work, I encourage you strongly to file a bug report with as much detail as possible included (browser type, version, steps you are taking, etc) - using the category 'EVE - Website and forums'.

Thanks very much,
DZ


Thanks DZ,

But only one problem, when I cleared out the cache i get the same redirect. Oh, I can get it through Chrome, but not firefox. I also tried to access it through my mobile phone and that didn't work.

My adventure blog: http://lonewolfadventures.wordpress.com/
THE R3APER
State War Academy
Caldari State
#8 - 2013-06-14 07:38:55 UTC
I cleared my cookies with firefox and it worked.
Jade III
Sebiestor Tribe
#9 - 2013-06-14 15:44:30 UTC
Thanks for the help, I cleared my cookies and got it to work.

My adventure blog: http://lonewolfadventures.wordpress.com/