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Error 324 with https://login.eveonline.com

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Tonzofo Rageborn
Caldari Provisions
Caldari State
#21 - 2013-06-06 23:58:27 UTC
Same problem its really annoying because I bought an Amarr code for an alt account and I'm unable to even add it to the account.
Rialen
Native Freshfood
Minmatar Republic
#22 - 2013-06-07 02:04:00 UTC
since the account management page is having issues, is it possible for CCP to reactivate my account with the character "Rianni Timiar" for a day until the issue is resolved?
Seth Toralen
Deep Core Mining Inc.
Caldari State
#23 - 2013-06-07 02:22:33 UTC  |  Edited by: Seth Toralen
Are you guys also receiving errors with the login page specifically (will the login page load?)?

Also, to clarify my problems more. I tried another network. As I suspected, I can load the login pages at community.eveonline, login.eveonline, and secure.eveonline from another network. I just have the issue behind my home network (same as most of the others in this thread). Also, the launcher works for me as far as updating and everything goes. I just can't login through it. It receives a 324 error trying to connect to login.eveonline, so the login area never appears.

EDIT:
Advise for those having trouble with ETC or PLEX redemption. For me at least, a viable work around would be to do that in-game. There is in the escape menu for redeeming ETC into PLEX. Hope that helps.
Rialen
Native Freshfood
Minmatar Republic
#24 - 2013-06-07 03:23:06 UTC
nevermind, its working now. got my account going.
Madison Star
Brutor Tribe
Minmatar Republic
#25 - 2013-06-07 15:02:38 UTC
yeah that part is working but for me any API stuff is failing badly..
Oshko Ikkala
Caldari Provisions
Caldari State
#26 - 2013-06-08 21:46:39 UTC
What are the ports that need to be open for this stuff? is there anything we can do to help CCP figure it out?

"It's a core principle of EVE that people should be allowed to make bad choices."  -Malcanis
Seth Toralen
Deep Core Mining Inc.
Caldari State
#27 - 2013-06-09 16:54:36 UTC  |  Edited by: Seth Toralen
Finally got some good feedback from CCP (specifically GM Akilian and CCP Atropos). They are now aware of and understand this issue and are working to replicate it and fix it. They actually acknowledged that there is a 'defect' on their end and is 'now a known issue'. I'd post their full replies, but I don't think we're allowed to do that. Suffice it to say, they realize something is wrong and the devs are working to fix it. He said no ETA for when the fix would be done.

They also advised that some players have reported that changing their network MTU to 1492 resolved their problem. They advised you record your current MTU before making changes as changing this could have unforeseen consequences. Personally, I'm going to leave it alone for now in the hopes they get this fixed soon. I shouldn't have to change my network to work for them.

Just glad to know it seems like they're finally taking this one seriously and looking at it.
GM Karidor
Game Masters
C C P Alliance
#28 - 2013-06-29 22:50:57 UTC
Could anyone that is still getting the 324-Error under Windows at this time please try to reset their TCP/IP protocol stack as described in the following Microsoft Knowledge Base article below and update the thread whether or not the issue still persists for them:

http://support.microsoft.com/kb/299357

GM Karidor | Senior Game Master
Seth Toralen
Deep Core Mining Inc.
Caldari State
#29 - 2013-06-30 04:52:37 UTC
GM Karidor wrote:
Could anyone that is still getting the 324-Error under Windows at this time please try to reset their TCP/IP protocol stack as described in the following Microsoft Knowledge Base article below and update the thread whether or not the issue still persists for them:

http://support.microsoft.com/kb/299357




Good to know some people are still working on this for us. Unfortunately this fix did not work. I don't find that particularly surprising since our issues have been occurring on every computer on our networks. Changing the IP/TCP is a local fix; the problem is network or ISP level stuff.

Talk to CCP Atropos if you haven't already. We had a good back and forth on another thread. I also submitted detailed ping traces for you guys to hopefully use to find out where things are going wrong. Also, we discovered that the 324 errors do also occur at forums.eveonline. However, we are still able to post because we have login cookies. These login cookies either can pass authentication despite the 324 login error or don't need to be authenticated (I'd guess the former). That could be an important clue.

If some of the rest of you want to check to see that forums is broken same as the others.... use an 'incognito' or private browsing window. These windows ignore your stored cookies (since they create none themselves either), and will let you check this without deleting your cookies (and only way on the forums).
Shekni
Silence of Space
#30 - 2013-07-03 12:28:33 UTC  |  Edited by: Shekni
Same Error 324 issue.

Observed in 3 different browsers and in eve launcher (thus i launch exefile.exe directly).

After reading this topic i downloaded TOR browser to "switch network" and ... it works!
So as temporarily solution you can use TOR ( torproject.org ). Since connection is via https - security remains the same.
I think you can also try proxy / vpn / anonimizers etc.

P.S. It looks like CCP server filters some IP adresses
Seth Toralen
Deep Core Mining Inc.
Caldari State
#31 - 2013-07-03 17:34:32 UTC  |  Edited by: Seth Toralen
Yeah I fully expect that if I set up a VPN to my college's network that the problem would be fixed. But I really would much rather play EVE through my home network Roll

I was thinking at first that CCP was filtering IP's too.... I had a problem with API's about six months back, and that seemed to have been the issue. After CCP cleared me off their API filter, it worked again (I made no changes on my end). This was after the API was broken for me for two months (by the way, I was on a different network when I went though that issue).
Seth Toralen
Deep Core Mining Inc.
Caldari State
#32 - 2013-07-03 18:16:11 UTC
So I just found this nifty tool called winMTR. It's basically like pathping in command prompt but nicer and more polished. Anyways, here are the results of me trying to connect to login.eveonline.com

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 503 | 503 | 1 | 1 | 6 | 2 |
| c-76-20-240-1.hsd1.ga.comcast.net - 1 | 500 | 499 | 13 | 32 | 558 | 34 |
|xe-11-0-0-32767-sur01.b7powsprings.ga.atlanta.comcast.net - 1 | 500 | 499 | 10 | 17 | 98 | 16 |
|xe-14-1-3-0-ar01.b0atlanta.ga.atlanta.comcast.net - 0 | 504 | 504 | 12 | 21 | 152 | 15 |
|he-5-13-0-0-11-cr01.56marietta.ga.ibone.comcast.net - 1 | 500 | 499 | 14 | 20 | 36 | 24 |
|he-0-7-0-0-cr01.ashburn.va.ibone.comcast.net - 1 | 500 | 499 | 28 | 33 | 45 | 32 |
| be-12-pe04.ashburn.va.ibone.comcast.net - 1 | 500 | 499 | 26 | 32 | 45 | 34 |
| 202-126-245-83.packetexchange.net - 1 | 500 | 499 | 102 | 112 | 451 | 110 |
| srv246-f.ccp.cc - 1 | 500 | 499 | 102 | 107 | 208 | 105 |
| srv70-h.ccp.cc - 1 | 500 | 499 | 110 | 115 | 154 | 119 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

As you can see, after sending 500 packets to each stop along the way, I am experiencing less that 1% packet loss at each stop. I think this pretty much shows it's NOT an ISP issue. So I can connect to login.eveonline.com fine. The only thing I can think of is that some sort of authentication step is failing. WHY?
Shekni
Silence of Space
#33 - 2013-07-04 05:57:58 UTC  |  Edited by: Shekni
Seth Toralen wrote:
Yeah I fully expect that if I set up a VPN to my college's network that the problem would be fixed. But I really would much rather play EVE through my home network Roll


As for me, this problem does not affect game client, I can play EVE from home network (through exefile.exe, launcher only to download patches).
And access to login.eveonline.com was necessary only to reactivate expired subscription.

Thus the solution I posted above is enough for me and for those with similar needs.
Seth Toralen
Deep Core Mining Inc.
Caldari State
#34 - 2013-07-04 06:17:19 UTC  |  Edited by: Seth Toralen
Yeah I can play EVE through the exe workaround (although I still have to use the launcher for updating). And if I used VPN, I could get the websites working too. But I should be able to login to your websites without using VPN to a network that I don't have control over. And if you remove the exe workaround, then the only way I could play would be to VPN. That is even worse as it could also introduce lag.

In short, your websites used to work fine. You made changes for unified login. Now they're all broke from this network (and many other people's network's). As CCP Atropos and I figured out, the forums only still work for those of us with the 324 Errors because we have stashed cookies that continue to magically work. There could be many more with this issue who can't access the forums. Not to mention, any new player to EVE who wants GIVE YOU MONEY and has this issue won't be able to get it setup if they are having this problem. You could be losing potential players right now and not even know it.
CCP Atropos
C C P
C C P Alliance
#35 - 2013-07-04 18:26:44 UTC
Since we're unable to reproduce this ourselves, we're in the process of setting up an environment that mirrors our production one, but with which we can experiment with some changes. When it's setup and ready to use, we would appreciate your help in debugging the problem.

There might be some setup required on your computers to redirect traffic to the server, but I'll publish the details when it's setup and ready for testing.
Carli Kusoni
Solar Patrol
#36 - 2013-07-04 18:28:07 UTC
A Buddy of mine is having problems with his router causing the error 324. He has a Linksys/Cisco RV082 router and his internet is Comcast. If he removes router, it works fine. So he disabled all of the features of the router that is possible to disable, and he is still getting the error. The router firewall is off and all traffic is forwarded to his machine.

He can get into the game just fine launching the executable, but the launcher will not allow him to login. He also can not log into any of CCPs websites.

I am baffled, as we have tried 100 different things and nothing seems to matter in the least.
Seth Toralen
Deep Core Mining Inc.
Caldari State
#37 - 2013-07-05 03:32:48 UTC  |  Edited by: Seth Toralen
Seeing some parallels here.... I am also on Comcast. I don't believe that is the issue. But I am also using a Linksys router, a Linksys WRT54G2. I really don't want to have to try disconnecting the router. There is a lot hooked into it that needs to remain up. The connection is also passing through a separate bridge after the router.

If you think there's something to this and really want more details, I'll go grab model numbers and explain it real well. Nothing changed on this end when these problems began. The fact we're both on Linksys routers could be significant. I doubt it's because we're from Comcast, or else there'd be a LOT more people having this issue. Maybe it's even then fact we're on Comcast and the Linksys routers.... just ideas. Hope you can figure out what makes sense.

And Atropos, thanks for letting us know this is still being worked on. That goes a long way. Please let me know when you've got the testing setup done; I'd be glad to try and help you guys. I've already got Cisco VPN software setup for work and school, so passing my traffic through you guys should be no problem.

EDIT:

Here is more detailed (and correct) network setup.

First I pass through cable modem Arris WBM760.

Then I pass through Linksys WRT54G2. I know this is a wireless router. It's not being used for wireless though (that's handled after the Ethernet router described next). To be honest, I don't remember why this is still hooked up here. I believe I determined sometime in the past that it was still needed for some reason.

Finally, the traffic (still one Ethernet cable) passes through a Ethernet router, a Linksys EtherFast 4124, to send internet to all the various internet outlets in my house. (One of these router outputs leads to a wireless router that is actually managing my wi-fi.)

So that's two Linksys routers actually. Hope that helps.
Seth Toralen
Deep Core Mining Inc.
Caldari State
#38 - 2013-07-05 17:40:15 UTC  |  Edited by: Seth Toralen
CCP Support replied to my petition we've been going back and forth on. I am now routing login.eveonline.com traffic to the alternate server you guys setup. Feel free to experiment. It's not like you could break it more for me :)

I'm still able to ping login.eveonline.com. It's just actually doing something useful like logging in that presents the problem.
Oshko Ikkala
Caldari Provisions
Caldari State
#39 - 2013-07-11 04:05:18 UTC
hey I'm on comcast and recently moved, the move initially had no impact on this problem, but due to other internet issues we ened up fiddling with the router and the modem and in the process this issue got resolved, unfortunately i cannot say which part resolved it as we tried many things but it does mean that it is fixable.

"It's a core principle of EVE that people should be allowed to make bad choices."  -Malcanis
Seth Toralen
Deep Core Mining Inc.
Caldari State
#40 - 2013-07-11 06:25:20 UTC  |  Edited by: Seth Toralen
Oshko Ikkala wrote:
hey I'm on comcast and recently moved, the move initially had no impact on this problem, but due to other internet issues we ened up fiddling with the router and the modem and in the process this issue got resolved, unfortunately i cannot say which part resolved it as we tried many things but it does mean that it is fixable.


I am beginning to think that it is quite possibly a local router or modem-level issue. But to this point, CCP has been unable to provide any details on what the problems could be. As far as I can tell, the login pages use standard ports (80 and 443) with standard protocols (mostly TCP). Nothing there should be causing problems with my equipment (seeing as many other sites use the exact same thing).

Something was added/changed on CCP's end that made things stop working over here. I'd like to remind CCP (who is hopefully still working on this) that the problem extends to fetching API info. Or at least, API fetching stopped working on the network at roughly the same time (and works again when I use a different network).

I would love to freaking know what CCP decided to do to their login pages that no other login page I've come across does. I have sent you guys everything you've asked for and more, including a very detailed Wireshark network sniffer log two days ago. That sniffer log (which was running while I tried to access the login) should tell you guys exactly where the communication train between me and you derails. It should also give you some good ideas on where to look for a fix. But I've heard nothing back about it. What gives?
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