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Unable to patch. Hangs
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Lamda Korr
Perkone
Caldari State
#1 - 2013-06-05 13:21:04 UTC  |  Edited by: Lamda Korr
I tried to patch for Odyssey and it seems to hang and various percentages while applying the patch. It appears to have downloaded and the launcher says it's 'applying patch' when my percentage stops. I let it run overnight. At first it got to 20.x% then it's been more or less consistently stopping at 2.8%. I closed and restarted the launcher which did not fix the issue.

In trying to troubleshoot I followed one of the sticky's that suggest to restart the computer and run repair.exe. This failed and now I can no longer start the launcher or eve.exe. Even safe mode fails. I gotta get to work so my responses will be slow.

Here is the error message I got when running the repair:

Quote:
Restoring: launcher\html\img\support_links_bg.png
Deleting downloaded temporary data
Traceback (most recent call last):
File "repairTool\progressPanel.pyc", line 82, in _TaskRun
File "repairTool\repairUI.pyc", line 97, in Start
File "repairTool\repairLogic.pyc", line 199, in Repair
File "repairTool\repairLogic.pyc", line 380, in Restore
File "zsync\zsync.pyc", line 407, in RestoreFolder
File "zsync\zsync.pyc", line 464, in ReconstructFiles
File "zsync\zsync.pyc", line 505, in ReconstructFile
File "checksum.pyc", line 372, in SetSum
File "checksum.pyc", line 384, in Sync
File "shelve.pyc", line 165, in sync
File "shelve.pyc", line 133, in __setitem__
File "bsddb\__init__.pyc", line 279, in __setitem__
File "bsddb\dbutils.pyc", line 68, in DeadlockWrap
File "bsddb\__init__.pyc", line 278, in wrapF
DBRunRecoveryError: (-30974, 'DB_RUNRECOVERY: Fatal error, run database recovery -- PANIC: Invalid argument')
Total Runtime: 0h11m27s


Here is the error information when I try to launch eve.exe

Quote:
Problem signature:
Problem Event Name: APPCRASH
Application Name: launcher.exe_EVE Online Launcher
Application Version: 0.1.0.0
Application Timestamp: 49180193
Fault Module Name: libcef.dll
Fault Module Version: 1.963.439.0
Fault Module Timestamp: 4ef342e2
Exception Code: 80000003
Exception Offset: 0002df80
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Here is the error information when I try to run the launcher:

Quote:
Problem signature:
Problem Event Name: APPCRASH
Application Name: launcher.exe_EVE Online Launcher
Application Version: 0.1.0.0
Application Timestamp: 49180193
Fault Module Name: libcef.dll
Fault Module Version: 1.963.439.0
Fault Module Timestamp: 4ef342e2
Exception Code: 80000003
Exception Offset: 0002df80
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


My computer info:

Antivirus: McAfee Antivirus (disabled)
OS: Windows 7 Ultimate, SP1
CPU: Intel i7 930, 2.8Ghz
Video: GeForce GTX 580, Driver 311.05 (I can update this but it seems to be more of a database or file issue)
Lamda Korr
Perkone
Caldari State
#2 - 2013-06-06 03:48:55 UTC
Workaround: I couldn't figure out what the issue was nor fix it so I uninstalled the game. I tried to check the 'remove settings' options but I got a 'not responding' message on that. Most of the uninstall worked so I deleted the ccp folder in "program files (x86)" and downloaded a new installer. After re-downloading and installing the entire game I can log in successfully.