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30 days of service.

Author
Destiny Corrupted
Deadly Viper Kitten Mitten Sewing Company
Senpai's Afterschool Anime and Gaming Club
#21 - 2013-06-03 20:20:56 UTC
I agree with the OP. Shifting subs by two days is only fair, seeing as how this issue affected everyone, and not just a few select people. Whether CCP reimburses skill points is entirely up to them, but they're pretty much obligated to reimburse people for time, seeing as how people pay x amount of money for thirty days of play time.

The whole "wasn't CCP's fault" argument doesn't really stand here either. So what if it's not their fault? As an internet company, dealing with attacks is part of their business. You know, if you had an agreement with a catering company to deliver sandwiches to your house every day, and one day they didn't do it because the bread truck exploded before making it to their kitchen, they wouldn't keep the money.

Even Sony credited people time for a day of downtime after PS2 launched.

I wrote some true EVE stories! And no, they're not of the generic "my 0.0 alliance had lots of 0.0 fleets and took a lot of 0.0 space" sort. Check them out here:

https://truestories.eveonline.com/users/2074-destiny-corrupted

Herzog Wolfhammer
Sigma Special Tactics Group
#22 - 2013-06-03 20:21:53 UTC
Did somebody call the Whaaaaaaaaambulance?


I guess being forced to go out and have a life for a while must have hurt some people.

Bring back DEEEEP Space!

Cipher Jones
The Thomas Edwards Taco Tuesday All Stars
#23 - 2013-06-03 20:32:06 UTC
Herzog Wolfhammer wrote:
Did somebody call the Whaaaaaaaaambulance?


I guess being forced to go out and have a life for a while must have hurt some people.


Quote:
If they pay a penie or two pence more for the reddinesse of them..let them looke to that, a foole and his money is soone parted.



internet spaceships

are serious business sir.

and don't forget it

Anti-social Tendencies
Society for Miner Education
#24 - 2013-06-03 20:36:46 UTC
Cipher Jones wrote:
I paid for 30 days of service, I would like 30 days of service. No SP necessary. Just what I paid for. +1 if you agree. Cry if you don't.


Hm.... let's see....

I have 4 accounts. I pay for all the accounts with RLM since I'm an adult and have responsibilities that keep me from grinding for Plex. Unlike you, I'm not whining about losing a couple of days of playing time. Yeah, it is disappointing but I actually have a life outside of EVE, so I can deal with it.

YMMV of course.

"Patience: n, a minor form of despair, disguised as a virtue." - AMBROSE PIERCE

Destiny Corrupted
Deadly Viper Kitten Mitten Sewing Company
Senpai's Afterschool Anime and Gaming Club
#25 - 2013-06-03 20:45:06 UTC
Whether you want to be compensated or not has no bearing on if compensation should be offered.

The Stockholm syndrome is strong with this community. Judging from the responses in these threads, it's fairly easy to see just how many people are content to be the "good citizens" and give up their consumer rights for just a little bit of recognition from their masters, or to be safe from potential "retribution" by the true owners of their accounts.

Sheeple.

I wrote some true EVE stories! And no, they're not of the generic "my 0.0 alliance had lots of 0.0 fleets and took a lot of 0.0 space" sort. Check them out here:

https://truestories.eveonline.com/users/2074-destiny-corrupted

Kitty Bear
Deep Core Mining Inc.
Caldari State
#26 - 2013-06-03 21:22:12 UTC  |  Edited by: Kitty Bear
Noone may have posted the info you need.


EULA (the thing you click accept/agree o to play eve at all)

Clause 11
you need to read it.




[edit]

google is your friend
google is your only friend
google is your glowing friend

step #1: google ----> Eve online eula
step #2: open the resulting link
step #3: scroll down to CLAUSE 11
step #4: read CLAUSE 11
step #5: become enlightened and informed


did you get that you need CLAUSE 11 yet ?
Destiny Corrupted
Deadly Viper Kitten Mitten Sewing Company
Senpai's Afterschool Anime and Gaming Club
#27 - 2013-06-03 21:27:41 UTC  |  Edited by: Destiny Corrupted
Nothing in the EULA precludes you as a consumer from receiving the services you paid for, or from being compensated or refunded if those services aren't provided in a reasonable manner. Indeed, if such a clause existed, it would be null and void in pretty much every nation whose name doesn't begin with the words "Democratic Republic of".

And yes, I read clause 11. The law isn't as black and white as "well, if the EULA says they can't guarantee no interruptions, then they're allowed to interrupt as much as they like." No, it doesn't work like that. The law might find it entirely reasonable that a downtime of a few hours is to be expected every once in a while and falls within the EULA's jurisdiction, but a downtime of two days would require some form of compensation. These situations are handled on a case by case basis.

I'm not saying that we should sue CCP if they don't credit us a day or something, far from it. I'm just saying that their EULA isn't an absolute shield against litigation.

I wrote some true EVE stories! And no, they're not of the generic "my 0.0 alliance had lots of 0.0 fleets and took a lot of 0.0 space" sort. Check them out here:

https://truestories.eveonline.com/users/2074-destiny-corrupted

Agent Known
State War Academy
Caldari State
#28 - 2013-06-03 21:31:03 UTC
Honestly I don't understand why people are upset. Not like there was anything CCP could do about it. A DDoS is, by design, something that can't be shrugged off and everything works as normal. CCP did the right thing by taking the cluster down and ensuring that the DDoS wasn't a guise for something else (like the vuln. they discovered).
Destiny Corrupted
Deadly Viper Kitten Mitten Sewing Company
Senpai's Afterschool Anime and Gaming Club
#29 - 2013-06-03 21:37:32 UTC
Agent Known wrote:
Honestly I don't understand why people are upset. Not like there was anything CCP could do about it. A DDoS is, by design, something that can't be shrugged off and everything works as normal. CCP did the right thing by taking the cluster down and ensuring that the DDoS wasn't a guise for something else (like the vuln. they discovered).

That's fine, but the onus is still on CCP to prevent this sort of thing from happening, not on the users to deal with it when it does. At least when an exchange of money for a provided service takes place.

I wrote some true EVE stories! And no, they're not of the generic "my 0.0 alliance had lots of 0.0 fleets and took a lot of 0.0 space" sort. Check them out here:

https://truestories.eveonline.com/users/2074-destiny-corrupted

Kitty Bear
Deep Core Mining Inc.
Caldari State
#30 - 2013-06-03 21:38:44 UTC
nope ... its exactly the same type of service provided to cable internet subscribers

i.e. you pay them for 'up to' 50mb of bandwidth. the key part of your deal with them is the 'up to'
it does not mean that you will receive 50mb of bandwidth
you can get anything from 250kb to just 20mb
and you have to deal with it, and accept it



it is not a product in the same vein as a bottle of cola @ 1 litre where you get exactly 1 litre, and then can legitimately ***** & whine if its only got 995ml in it.



CCP provide an 'up to' server access system.
Yigal Tzadok
Native Freshfood
Minmatar Republic
#31 - 2013-06-03 21:41:12 UTC
CCP should add an extra day to this month to compensate
Destiny Corrupted
Deadly Viper Kitten Mitten Sewing Company
Senpai's Afterschool Anime and Gaming Club
#32 - 2013-06-03 21:41:39 UTC
I don't know about you, but when I pay for internet, I pay for what my line is provisioned for as per the agreement in the contract. And if there's significant downtime, they credit me time for it.

I wrote some true EVE stories! And no, they're not of the generic "my 0.0 alliance had lots of 0.0 fleets and took a lot of 0.0 space" sort. Check them out here:

https://truestories.eveonline.com/users/2074-destiny-corrupted

Yigal Tzadok
Native Freshfood
Minmatar Republic
#33 - 2013-06-03 21:41:44 UTC
and 1 mil sp!
Kitty Bear
Deep Core Mining Inc.
Caldari State
#34 - 2013-06-03 21:49:00 UTC
Destiny Corrupted wrote:

That's fine, but the onus is still on CCP to prevent this sort of thing from happening, not on the users to deal with it when it does..



please oh all knowing internet super-uber-guru
please tell us mere insignificant mortals, how does someone prevent a DDoS attack on a server cluster ??





Destiny Corrupted
Deadly Viper Kitten Mitten Sewing Company
Senpai's Afterschool Anime and Gaming Club
#35 - 2013-06-03 21:57:04 UTC
A DDoS is a man-made object [event], not an "act of God." How a company stops or prevents a DDoS attack, or even if it chooses to, is entirely up to the company.

I wrote some true EVE stories! And no, they're not of the generic "my 0.0 alliance had lots of 0.0 fleets and took a lot of 0.0 space" sort. Check them out here:

https://truestories.eveonline.com/users/2074-destiny-corrupted

Abus Finkel
Caldari Capital Construction Inc.
#36 - 2013-06-03 22:01:50 UTC
Destiny Corrupted wrote:
A DDoS is a man-made object [event], not an "act of God." How a company stops or prevents a DDoS attack, or even if it chooses to, is entirely up to the company.

So in other words; You don't know?
Destiny Corrupted
Deadly Viper Kitten Mitten Sewing Company
Senpai's Afterschool Anime and Gaming Club
#37 - 2013-06-03 22:03:46 UTC
It's not my job to know. I'm simply paying money to be provided a service. If CCP wants me to explore possibilities of DDoS mitigation, they will have their HR department contact me to discuss an employment contract.

I wrote some true EVE stories! And no, they're not of the generic "my 0.0 alliance had lots of 0.0 fleets and took a lot of 0.0 space" sort. Check them out here:

https://truestories.eveonline.com/users/2074-destiny-corrupted

baltec1
Bat Country
Pandemic Horde
#38 - 2013-06-03 22:04:54 UTC
Herzog Wolfhammer wrote:
Did somebody call the Whaaaaaaaaambulance?


I guess being forced to go out and have a life for a while must have hurt some people.


I just painted a roomStraight
Delen Ormand
Center for Advanced Studies
Gallente Federation
#39 - 2013-06-03 22:10:12 UTC
Destiny Corrupted wrote:
A DDoS is a man-made object [event], not an "act of God." How a company stops or prevents a DDoS attack, or even if it chooses to, is entirely up to the company.


Murder's a man-made event too. Stupid-ass vicims, shoulda prevented it..
Leper ofBacon
HELP GRANDMA SMASH HER LEGS IN
#40 - 2013-06-03 22:10:49 UTC
I agree we should get some extra time, but I would forgo them to teach OP some manners.
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