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I deserve, I mean, we deserve free SP !!

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Karean Frintezaa
The Scope
Gallente Federation
#41 - 2013-06-03 19:53:20 UTC  |  Edited by: Karean Frintezaa
Frostys Virpio wrote:
Maximus Andendare wrote:
Frostys Virpio wrote:
Read my post above. NO WARRANTIES. It went down. Too bad, **** happens. Not a single MMO, even the much bigger ones, garantee service uptime.
I'm happy to see an attorney representing all the customers here on this issue! I know your expert legal reading of the EULA was certainly in order!

Unfortunately, if you were a lawyer, you would know that the EULA pertains to the ability to take up an actual legal complaint with the company for server outage, which, I'm sure, nobody is suggesting legal action against CCP.

What people are asking for--and incidentally CCP has already made the first statement for offering-is some "meta"-compensation for their troubles. This can take many forms from 1 isk, 50 aurum, 100 sp, etc. Companies do this all the time for good-will toward their customers and to keep them happy.

I'm sure you, being a lawyer, have never had a bad meal at a restaurant, contacted them, and received a free meal in its place. Did the company do that out of some fear of legal action? Perhaps a careful reading of that restaurant's EULA? No! They did it to make you a happy customer and a repeat diner.


All those words to still be wrong. We DESERVE nothing. We might get something but it will not be DESERVED. It will be a goodwill from CCP toward thier costomer. THere is a difference between the two. Thats why I am attacking this fail thread. We are in no place to demand anything.




We deserve nothing?
Speak for yourself...

And we are in place to demand.
No us no EVE.

You really need to go throught some real life **** and see how it really works.




Bussiness=money<--Clients .
Frostys Virpio
State War Academy
Caldari State
#42 - 2013-06-03 20:01:05 UTC
Karean Frintezaa wrote:
Frostys Virpio wrote:
Maximus Andendare wrote:
Frostys Virpio wrote:
Read my post above. NO WARRANTIES. It went down. Too bad, **** happens. Not a single MMO, even the much bigger ones, garantee service uptime.
I'm happy to see an attorney representing all the customers here on this issue! I know your expert legal reading of the EULA was certainly in order!

Unfortunately, if you were a lawyer, you would know that the EULA pertains to the ability to take up an actual legal complaint with the company for server outage, which, I'm sure, nobody is suggesting legal action against CCP.

What people are asking for--and incidentally CCP has already made the first statement for offering-is some "meta"-compensation for their troubles. This can take many forms from 1 isk, 50 aurum, 100 sp, etc. Companies do this all the time for good-will toward their customers and to keep them happy.

I'm sure you, being a lawyer, have never had a bad meal at a restaurant, contacted them, and received a free meal in its place. Did the company do that out of some fear of legal action? Perhaps a careful reading of that restaurant's EULA? No! They did it to make you a happy customer and a repeat diner.


All those words to still be wrong. We DESERVE nothing. We might get something but it will not be DESERVED. It will be a goodwill from CCP toward thier costomer. THere is a difference between the two. Thats why I am attacking this fail thread. We are in no place to demand anything.




We deserve nothing?
Speak for yourself...

And we are in place to demand.
No us no EVE.

You really need to go throught some real life **** and see how it really works.




Bussiness=money<--Clients .


You also DESERVE a gift from santa...
Ironbottom Ivan
Caldari Provisions
Caldari State
#43 - 2013-06-03 20:02:55 UTC
I think no compensation just delay the expansion few days and extend the skill que to 7 days.
Karean Frintezaa
The Scope
Gallente Federation
#44 - 2013-06-03 20:05:38 UTC
Frostys Virpio wrote:
Karean Frintezaa wrote:
Frostys Virpio wrote:
Maximus Andendare wrote:
Frostys Virpio wrote:
Read my post above. NO WARRANTIES. It went down. Too bad, **** happens. Not a single MMO, even the much bigger ones, garantee service uptime.
I'm happy to see an attorney representing all the customers here on this issue! I know your expert legal reading of the EULA was certainly in order!

Unfortunately, if you were a lawyer, you would know that the EULA pertains to the ability to take up an actual legal complaint with the company for server outage, which, I'm sure, nobody is suggesting legal action against CCP.

What people are asking for--and incidentally CCP has already made the first statement for offering-is some "meta"-compensation for their troubles. This can take many forms from 1 isk, 50 aurum, 100 sp, etc. Companies do this all the time for good-will toward their customers and to keep them happy.

I'm sure you, being a lawyer, have never had a bad meal at a restaurant, contacted them, and received a free meal in its place. Did the company do that out of some fear of legal action? Perhaps a careful reading of that restaurant's EULA? No! They did it to make you a happy customer and a repeat diner.


All those words to still be wrong. We DESERVE nothing. We might get something but it will not be DESERVED. It will be a goodwill from CCP toward thier costomer. THere is a difference between the two. Thats why I am attacking this fail thread. We are in no place to demand anything.




We deserve nothing?
Speak for yourself...

And we are in place to demand.
No us no EVE.

You really need to go throught some real life **** and see how it really works.




Bussiness=money<--Clients .


You also DESERVE a gift from santa...


Was that an argument or an attempt to be funny?

Eitherway they will do what they think is right to keep their clients happy.
Those who don't wish for compensation well maybe you should suck up...
Ty Fox
School of Applied Knowledge
Caldari State
#45 - 2013-06-03 20:13:11 UTC
People have such a sense of entitlement. It's kind of disappointing, really. While yes we deserve some sort of compensation, unlike the debacle that was the newfangled launcher being released without any prior warning, the DDoS was out of CCP's hands entirely. What will need to be addressed is the subject of any ships lost due to the attack, as I heard of an incursion fleet collapsing after their logi got disconnected, followed by their Vindicators. In a case where wrecks would have despawned due to the amount of time elapsed, full reimbursement, including dropped modules, would probably be in order. The other problem lies within time constraints of courier contracts, which could have expired during the downtime. Those kinds of things will need to be reimbursed, and prorating our subscription a day or two wouldn't hurt CCP's wallet too badly. It's some other jackass denying OUR service from CCP, and as such CCP is as much a victim as us.

The other matter I'm interested in is the fact that things like RF timers continue ticking, regardless of any downtime. It appears most time-based functions on the server operate on a system of timestamps, where it checks the last timestamp and decrements it in accordance to the current server system clock.

The main point is, though, don't demonize CCP for something that was out of their hands. Without trying to sound like a fanboy, CCP has almost always delivered 110% on their customer service, and I'm sure they'll deliver once again.
Frostys Virpio
State War Academy
Caldari State
#46 - 2013-06-03 20:16:25 UTC
Karean Frintezaa wrote:


Was that an argument or an attempt to be funny?

Eitherway they will do what they think is right to keep their clients happy.
Those who don't wish for compensation well maybe you should suck up...


They will do it out fo goodwill if they do anything. Not because we deserve it. Learn the difference and see how it applies to the thread title/OP.
Karean Frintezaa
The Scope
Gallente Federation
#47 - 2013-06-03 20:25:08 UTC
Frostys Virpio wrote:
Karean Frintezaa wrote:


Was that an argument or an attempt to be funny?

Eitherway they will do what they think is right to keep their clients happy.
Those who don't wish for compensation well maybe you should suck up...


They will do it out fo goodwill if they do anything. Not because we deserve it. Learn the difference and see how it applies to the thread title/OP.


Yes... read the quote you posted.

"...to keep their clients happy"
Its not an obligation, but they feel like doing do.
HesCalledTheStig
Aliastra
Gallente Federation
#48 - 2013-06-03 20:59:58 UTC  |  Edited by: HesCalledTheStig
Did they post anywhere they will be giving SP or should I put in a petition

This also wouldnt have been a problem if we could queue up more than 1 day in our skill queue, but because of the short queue I missed out of a full day
Domanique Altares
Rifterlings
#49 - 2013-06-03 21:25:46 UTC
Ty Fox wrote:
unlike the debacle that was the newfangled launcher being released


Five isk says that changes associated with their awesome new launcher is what was being exploited to cause the DDoS.

It's neither here nor there, of course. They've already said they'll offer some sort of prize for our supposed hardship, regardless of whether we think we deserve it or not.
Vaju Enki
Secular Wisdom
#50 - 2013-06-03 21:26:46 UTC
You deserve a pile of ****!

The Tears Must Flow
Vance Rayner
Doomheim
#51 - 2013-06-03 21:27:37 UTC  |  Edited by: Vance Rayner
No.
50k was more than the time TQ was down. More than good enough.

Though, I would like a doughnut for my doughnut holder. Blink

Domanique Altares wrote:
Ty Fox wrote:
unlike the debacle that was the newfangled launcher being released


Five isk says that changes associated with their awesome new launcher is what was being exploited to cause the DDoS.

It's neither here nor there, of course. They've already said they'll offer some sort of prize for our supposed hardship, regardless of whether we think we deserve it or not.


Sigh, look up DDoS attacks before spouting nonsense.
Domanique Altares
Rifterlings
#52 - 2013-06-03 21:40:41 UTC
Vance Rayner wrote:
No.
50k was more than the time TQ was down. More than good enough.

Though, I would like a doughnut for my doughnut holder. Blink

Domanique Altares wrote:
Ty Fox wrote:
unlike the debacle that was the newfangled launcher being released


Five isk says that changes associated with their awesome new launcher is what was being exploited to cause the DDoS.

It's neither here nor there, of course. They've already said they'll offer some sort of prize for our supposed hardship, regardless of whether we think we deserve it or not.


Sigh, look up DDoS attacks before spouting nonsense.


Yeah, thanks, I know what a DDoS is.

CCP Corporate Big Wig wrote:
What we can now confirm is that a person was able to utilize a vulnerability in one of the back-end services that support the operation of the Tranquility server. This vulnerability has now been secured and thoroughly tested.


So it's completely outside the realm of possibility that an infrastructure change associate with SuperLauncher opened a security vulnerability that lead to a DDoS attack?
Argel OTF2
The Free Republic of OTF2
#53 - 2013-06-03 21:44:59 UTC
I'm not sure any amount of SP or ISK will compensate the mining community for the fun they have missed out on over the last day.
Domanique Altares
Rifterlings
#54 - 2013-06-03 21:49:14 UTC
Argel OTF2 wrote:
I'm not sure any amount of SP or ISK will compensate the mining community for the fun they have missed out on over the last day.


LOL
Xpaulusx
Naari LLC
#55 - 2013-06-03 22:03:20 UTC
Posting in the "Obama entitlement generation " thread, free phones, & skill points for everybody P BTW your entitled to nothing.

......................................................
Infinity Ziona
Sebiestor Tribe
Minmatar Republic
#56 - 2013-06-03 22:13:24 UTC
I also demand Skillz Pointz. I had to have heaps of dirty dirty segz with my new girlfriend instead of playing EvE. It was aweso. . . I mean aweful I demand consummation... I mean constipation for my losses

CCP Fozzie “We can see how much money people are making in nullsec and it is, a gigantic amount, a shit-ton… in null sec anomalies. “*

Kaalrus pwned..... :)
Karean Frintezaa
The Scope
Gallente Federation
#57 - 2013-06-04 06:05:57 UTC
Xpaulusx wrote:
Posting in the "Obama entitlement generation " thread, free phones, & skill points for everybody P BTW your entitled to nothing.



Hahaha

free...
Xeraphi
Perkone
Caldari State
#58 - 2013-06-04 06:27:17 UTC
Freya Kaundur wrote:
any compensation would be a bad idea on ccps part. this was a attack by someone. and by giving compensation for this attack what would stop people from orchestrating a attack every time they feel they want free sp. just be glad ccp took the servers offline protected our personal information. and fixed the problem in a pretty timely manor.


How is it free sp when skill queues were empty due to a vulnerability in the servers?

My main had a long skill queue but my new alt's queue was down for around 20-24 hours because of the login problems the night before - which were probably the attackers testing the server defenses. I went to bed with 16 hours left on the alt's queue and woke up with 4 hours left - the servers were down completely. No chance to login and set up queues for *two* days. New characters don't have as much of a chance to set up 2-day skills into the end of the queue, either, unlike my main.

I completely understand how badly this affected some people and think that it would have been a nice goodwill gesture to compensate those who were affected by the downtime just before a huge patch that will change skill prerequisites.

Careful that in demanding harsh treatment for potential criminal activity you don't punish honest customers who would really appreciate some nice treatment to make up for a terrible experience.

New target lock death animation problem #1 ^ eye strain and pain Temporary workaround found to one of these.
Sergeant Acht Scultz
School of Applied Knowledge
Caldari State
#59 - 2013-06-04 14:07:31 UTC
STOP BEGGING !!

You bunch of clumsy kiddies...

Lol

removed inappropriate ASCII art signature - CCP Eterne
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