EVE General Discussion

CCP is in no way obligated to compensate you for an unexpected down time for any reason, however they may choose to do so at their discretion (and have done so in the past).

You are entitled to exactly nothing.

You might receive compensation despite that, but it won't be because you demand it.

You are right but I would say : people should really know what is technically a DoS attack before giving advices ...

It's not a missed (obviously) untested update, it's a real attack that had purpose to stop the service.
There is no way to prevent fully this kind of attack. Being able to kill a server that is able to handle 40K (or more) simultaneous users is quite strong. A server able to handle that kind of massive connexions is VERY expensive (you can compare its cost with the cost of a very big house in a very good place).

Unless players want to play for 100$ per months per account, there is no way to prevent that, unless creating a dozen of universes, that would kill the game because of the lack of users.

Networks can always be made more resilient. I'm not saying CCP did a horrible job, but you can fight DDOS attacks with precautions and redundancy.

Think of it this way. You could blame the Germans for gasing Allied troops in WWI, but it would be pretty much the fault of the Allied forces if they didn't start using gas masks.

Arguably its probably too expensive for CCP to make their systems completely redundant and have enough bandwidth to defeat a DDOS attack. The best solution is just to mitigate it and hand out compensation for the time lost on the consumers.

I mean their choice is too spend a buttload more on infrastructure or hand out compensation.

I'm not worried about encouraging the hacker by compensating us. The hacker is going to be compensated with 6x9 cell and a new friend that is looking to open him up to new experiences.

You do realize that there is an option in your account management to re-activate your account for a short time in order for you to use a PLEX and thus make it fully active again, right?

Also: If you are an insider or if you just spend a lot of time analyzing it, any complex system accepting outside calls is attackable. There is never 100% security in a system open to the world.

I don't care if they give us skill points. In the spirit of CCP they should probably create an 20-hours hourglass item reward or something equally useless.

Guys kissing CCP's ass on the forums will not get you a damn thing.
This entire thread is a kiss ass thread. It will not get you in any good standings with devs GMs CCP noone.
They do not know who I am they do not know who you are they do not care who we are.
They care about money and profits. Ass kissing will get you zero nada nothing at all people.

They are not going to read your post and be like oh look at this ass kisser maybe I should give them a prize.
http://venturebeat.com/2013/06/03/eve-online-returns-after-ddos-attack-forced-server-offline/
Says that "During that down time, CCP discovered a vulnerability that it patched."
So yea we need to be comped

Set looooong skill suckerssss!!! This month was gameserverattackmonth again when you read a bit of news here and there.

Buckle up Dorothy!


I'm fully behind CCP on this, whatever happens. Someone is trying to steal from you or destroy our game for whatever reason. The standard insta-hate won't cut it this time, only to stand as one. Nothing is lost on my side, only a little bit of gametime I guess.

CCP handled correctly according to such a situation as this.

Every system has vunerabilities that can be exploited, no matter how good your programmers are. All you can do is try to catch as many as possible before they are exploited, or fix them as quickly as possible afterwards.

The only pertinent parts of the article are these:





That's all that really needs to be said.

Doesn't matter what the EULA says in this situation. Whatever CCP decides to do in regards to compensation will be geared towards one thing only: customer service. IF they do nothing the old bitter vets will say "that's standard CCP, nothing to see here move on". However, the newbro who just subscribed or is in a trial will look at this event and think "wow this company doesn't care about my time or is unstable, why the hell should I give them my $$". Dust players likewise will look at this and think "why should I put any money in this incredibly unstable FPS if they can't even keep the servers up".

This is a customer service/marketing opportunity. They will do something to compensate to cover those later 2 factors because there is too big a risk of a bitter taste in the mouth of newbros and dusties. You don't need newbros or dusties quitting with the only thought "CCP can't keep the servers up and didn't care at all about the lost time". They don't need those people telling their friends not to play/try, by compensating for the lost time they instead create happy customers. Instead of a bitter newbro or dusty walking around trashing CCP/Servers they've created a free viral marketing point on how CCP is a company that cares about players and will do what they can to make things right. That is more important to CCP than the bitter vets here trying to argue how it's not CCP's fault, etc, etc,etc.

Edit: Some people need to readup on what happened here as well. This wasn't a DDOS to DDOS the server, it was a smokescren to cover an attempted hack in CCP's vulnerability, likely with an eye for customer info. This was not some player trying to deny everyone playtime and get something out of it.

Oh have you? Really? Be completely honest now.