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How many people really cared about a new launcher and Single Sign On?
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Rusty Scalpel
Life. Universe. Everything.
#1 - 2013-06-02 04:27:39 UTC
Part of what I do IRL is managing resources and manpower. 90% of the decision making is based on customer requests and requirements. We wouldn't be in business otherwise.

My question to the players, how important was it to have a new launcher, do you believe it was worth all the effort CCP put into it? How important was having a single sign on to the CCP websites?

Myself personally, already bypassed the launcher to speed up log in, only used it for updating when needed. The new one, OMG is it ever slow. Thankfully can still bypass it, would have to gouge my eyeballs out if I was "required" to use it logging in on my accounts.

Single sign on. seriously? Maybe once every few months I need to log into a EVE website. Like tonight to vent on the forums. Anyone at CCP care to comment on the investment made for this single sign on? Betting it was a huge chunk of change.

You want to improve the game? Get into the game. Have your developers in the game actually playing it as players to look for new ideas. Anything outside the sandbox, does not matter to players. at least that's my opinion.

Players aren't interested in the packaging the game is in.
Jim Era
#2 - 2013-06-02 04:30:24 UTC
I didn't care about single sign-on...
and I absolutely have the new launcher.
Feels like I'm logging into some free to play game.

Wat™
Osirus Darksun
Federal Navy Academy
Gallente Federation
#3 - 2013-06-02 04:35:18 UTC
Not a big fan of the new launcher, myself. Completely unnecessary.
Sandy fr
Radium.
Now You're Gone
#4 - 2013-06-02 04:43:33 UTC
the launcher is too much big, and of course useless
Nevyn Auscent
Broke Sauce
#5 - 2013-06-02 04:55:30 UTC
If the new launcher provides increased stability in downloading larger patches, absolutely.
SSO was also a significant step forward in integrating the Eve experience in a more seamless manner.
Not everything needs to be driven by customer demand, this was driven by back end demands on the system. The Customer is not always right, even in retail. Sometimes things need to be done they don't understand or even want in order to keep overheads down in the longer run and continue to provide the product.
Petrified
Old and Petrified Syndication
#6 - 2013-06-02 04:58:05 UTC
I detest the new launcher (now launcher and login manager).

It uses more resources than the old launcher and as we are experiencing tonight: is useless as a lead weight in a swimmer's shorts. They should consider rolling back to the old launcher (mainly old logon method which worked fine for a very, very, long time).

By they way, did anyone bother to tell them when the new launcher was being tested that they should remove the relaunch message you get when the client loses connection?

Cloaking is the closest thing to a "Pause Game" button one can get while in space.

Support better localization for the Japanese Community.
Kathy Stewart
Aliastra
Gallente Federation
#7 - 2013-06-02 04:59:49 UTC
i think they should rollback the game and launcher to 2007

good times...
Lilliana Stelles
#8 - 2013-06-02 05:02:15 UTC
I work as a Shibboleth/CAS authentication engineer.

I think it would be awesome to one day have SSO between EVE and third party applications via federation. Imagine launching EVE and automatically being able to connect to teamspeak, vent, and your corporation's forums.

It's a pipe dream right now... the only authentication service to feasibly make this work so far has been (sadly) Facebook.

But we have to stop somewhere.

Saying users don't care about it is rather shallow, because it doesn't realize the full potential of what the system can accomplish.
Similar to how players complained about the Captain's Quarters without considering the future potential of WIS-based gameplay.

Have some patience.

Not a forum alt. 
NAIRA HOKULANI
Bordello of Bleu's
#9 - 2013-06-02 05:03:33 UTC
Nevyn Auscent wrote:
If the new launcher provides increased stability in downloading larger patches, absolutely.
SSO was also a significant step forward in integrating the Eve experience in a more seamless manner.
Not everything needs to be driven by customer demand, this was driven by back end demands on the system. The Customer is not always right, even in retail. Sometimes things need to be done they don't understand or even want in order to keep overheads down in the longer run and continue to provide the product.

So I am guessing you think that Windows 8 is a good thing also?
That above sound a lot like what MS was saying the beginning before PC sales took a dump.
Petrified
Old and Petrified Syndication
#10 - 2013-06-02 05:06:18 UTC
Nevyn Auscent wrote:
If the new launcher provides increased stability in downloading larger patches, absolutely.
SSO was also a significant step forward in integrating the Eve experience in a more seamless manner.
Not everything needs to be driven by customer demand, this was driven by back end demands on the system. The Customer is not always right, even in retail. Sometimes things need to be done they don't understand or even want in order to keep overheads down in the longer run and continue to provide the product.



That is fine, but they need to separate the launcher from the sign on. If they needed to fix issues with the launcher providing a better down load experience, ok. But removing the logon from the client and placing it into the launcher was not necessary - even from a back end perspective (except perhaps if you wanted steam to be integrated - but how multiple account users will manage that is a curiosity).

Cloaking is the closest thing to a "Pause Game" button one can get while in space.

Support better localization for the Japanese Community.
mechtech
Ice Liberation Army
#11 - 2013-06-02 05:09:49 UTC
How CCP casually threw away the expansion themed login screens and music really concerns me.

That was part of Eve's legacy.

The best part of the bi-yearly new expansion ritual is loading up the new login screen and listening to the new music theme. Did nobody at CCP speak up? Maybe nobody really cares about such things, sad...
Evei Shard
Shard Industries
#12 - 2013-06-02 05:41:41 UTC
CCP ignoring customer feedback and ramming broken/unfinished content down their customers throats is not new. Just dock up and click the button to enter the captains quarters if you need proof.

All that talk by CCP after Incarna was obviously just that, talk. They clearly didn't learn any lessons from it.

Profit favors the prepared
Doug Dredd
24th Imperial Crusade
Amarr Empire
#13 - 2013-06-02 05:45:12 UTC
I like the new launcher - it allows me to log on slightly faster with multiple accounts. Nothing incredibly game changing but a nice frill.
Tian Toralen
State War Academy
Caldari State
#14 - 2013-06-02 05:47:25 UTC
mechtech wrote:
How CCP casually threw away the expansion themed login screens and music really concerns me.

That was part of Eve's legacy.

The best part of the bi-yearly new expansion ritual is loading up the new login screen and listening to the new music theme. Did nobody at CCP speak up? Maybe nobody really cares about such things, sad...

Agree
Prince Kobol
#15 - 2013-06-02 05:51:12 UTC
NAIRA HOKULANI wrote:
Nevyn Auscent wrote:
If the new launcher provides increased stability in downloading larger patches, absolutely.
SSO was also a significant step forward in integrating the Eve experience in a more seamless manner.
Not everything needs to be driven by customer demand, this was driven by back end demands on the system. The Customer is not always right, even in retail. Sometimes things need to be done they don't understand or even want in order to keep overheads down in the longer run and continue to provide the product.

So I am guessing you think that Windows 8 is a good thing also?
That above sound a lot like what MS was saying the beginning before PC sales took a dump.


Actually Windows 8 is very good, also PC and Laptop sales have been in decline for a couple of years now, nothing to do with Windows 8...
Prince Kobol
#16 - 2013-06-02 05:52:13 UTC
Evei Shard wrote:
CCP ignoring customer feedback and ramming broken/unfinished content down their customers throats is not new. Just dock up and click the button to enter the captains quarters if you need proof.

All that talk by CCP after Incarna was obviously just that, talk. They clearly didn't learn any lessons from it.


So out of the approx 450,000 accounts how many complained.. 20, 50, maybe 100?
Lexar Mundi
Imperial Shipment
Amarr Empire
#17 - 2013-06-02 06:05:59 UTC
Nevyn Auscent wrote:
If the new launcher provides increased stability in downloading larger patches, absolutely.
SSO was also a significant step forward in integrating the Eve experience in a more seamless manner.
Not everything needs to be driven by customer demand, this was driven by back end demands on the system. The Customer is not always right, even in retail. Sometimes things need to be done they don't understand or even want in order to keep overheads down in the longer run and continue to provide the product.

Now if we could just get the new launcher to provide increased stability to the servers...
Mara Pahrdi
The Order of Anoyia
#18 - 2013-06-02 07:50:08 UTC
I don't need sso.

Good thing is, that the new launcher fixed some issues I had with the old launcher.

Bad thing is obviously the chore you have to go through in order to login to the game now. So I basically use the launcher only on one account to update the game. For everything else, exefile.exe is the preferred method.

Remove standings and insurance.
Antecursor Venatus
Classis Argentum
#19 - 2013-06-02 08:08:16 UTC
Used the new launcher once (when it came out)

Screwed up my install

Never touched it afterwards

A launcher, as its name implies, is there to LAUNCH THE GAME

Eve.exe does that perfectly fine.

Eve.exe for the win :)
Vince Snetterton
#20 - 2013-06-02 08:13:19 UTC
Nevyn Auscent wrote:
If the new launcher provides increased stability in downloading larger patches, absolutely.
SSO was also a significant step forward in integrating the Eve experience in a more seamless manner.
Not everything needs to be driven by customer demand, this was driven by back end demands on the system. The Customer is not always right, even in retail. Sometimes things need to be done they don't understand or even want in order to keep overheads down in the longer run and continue to provide the product.


Yes, I am sure the marketing people at Coke when they introduced New Coke thought something similar.
Or Microsoft and Windows 8.
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