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Unscheduled downtime - Friday, May 31st, 2013

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Author
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Darth Kilth
KarmaFleet
Goonswarm Federation
#41 - 2013-05-31 12:04:59 UTC
Maybe this has something to do with all the closed sockets I keep getting.
fokotas
S.A United
#42 - 2013-05-31 12:05:00 UTC
nice
Cat Sithe
Mah Tengu
#43 - 2013-05-31 12:05:16 UTC
When devs repair lancher. 100% patch applying process issue steel exist.Twisted
Valtrinor
S0utherN Comfort
#44 - 2013-05-31 12:06:22 UTC  |  Edited by: Valtrinor
traceroute wrote:
11 106 ms 107 ms 135 ms ldn-bb2-link.telia.net [213.155.135.66]
12 109 ms 108 ms 108 ms ldn-b3-link.telia.net [80.91.247.88]
13 106 ms 105 ms 104 ms eveonline-ic-138015-ldn-b3.c.telia.net [213.248.83.198] <---
14 131 ms 110 ms 108 ms srv250-f.ccp.cc [87.237.37.250]
15 106 ms 107 ms 105 ms srv200-g.ccp.cc [87.237.38.200]

Among what sounds like other things, the host at hop 13 above has been having issues for the past approx 2-3h, and randomly stopped responding quite a few times coinciding with connection to the cluster dropping.

Steijn wrote:
Why did u bring TQ up 15 minutes early when this problem has existed for at least 2 hours? This should have been looked at during the scheduled DT.

"When in doubt, reboot if able" probably applied here, and would have likely been tried first.

Twitter: @Valtrinor
Anke Eyrou
Hades Sisters
#45 - 2013-05-31 12:07:05 UTC
CCP Falcon wrote:
The Tranquility cluster has been taken offline as of 11:45 UTC in order to enable us to address several issues that have occurred this morning.

We currently have no ETA for the server to be brought back online, however we will update this forum thread as and when more information becomes available.

We apologize for this unexpected downtime, and any inconvenience it may cause.

UPDATE - 11:45 UTC - Tranquility Offline
UPDATE - 11:55 UTC - Tranquility has been brought back on line for testing



How does one become a tester or VIP?

I expect to get this post deleted or locked. So much for freedom of expression.

Ragnarok Charante
The Scope
Gallente Federation
#46 - 2013-05-31 12:08:19 UTC
The one day i get of this week, why always me ;(

Did CCP troll us with a earlier than normal Expansion launch?
I didn't have my 17 d skill set yet!!!!!!
J Shaggy
Center for Advanced Studies
Gallente Federation
#47 - 2013-05-31 12:08:23 UTC
where is the pew pew?
JediRobin
Globaltech Industries
#48 - 2013-05-31 12:08:36 UTC
Its the Dust Bunnies fault....

They broke our Eve yet again.
Juicescro
Republic Military School
Minmatar Republic
#49 - 2013-05-31 12:08:39 UTC
I had a life once, then I started flying spaceships and found a better one, now you take away everything CCP wahhh whyyyyyyyyyyyyyyyyyyyyyyyy? Sad

JK, take your time and fix it right, I appreciate having such an awesome game to play.
Nimaya Aidan
The Crimson Flame
#50 - 2013-05-31 12:09:00 UTC
War Kitten wrote:
Steijn wrote:
Why did u bring TQ up 15 minutes early when this problem has existed for at least 2 hours? This should have been looked at during the scheduled DT.


Derp - the problem probably didn't exist until they brought the servers up after downtime.

Any more sage advice for people that already know how to do their jobs better than you?



The server has been closing socket all morning before the DT so the problem did exist before DT.
Dasola
New Edens Freeports
#51 - 2013-05-31 12:09:36 UTC
Rossatron91 wrote:
UPDATE - 11:55 UTC - Tranquility has been brought back on line for testing I.E VIP's

Surely im one of those :P


I'm sad, been playing this game since 2008 and still haven't received my VIP status. Cry

We are Minmatar, Our ship are made of scraps, but look what our scraps can do...
Kraelon Dallacort
Deadspace Retailers
Deedspace Consortium
#52 - 2013-05-31 12:09:50 UTC
So all i want to know is how long is the DT now i want to get back to makin me the iskies that keep my account goin?
Tehyarec
Silverleaf Foundation
#53 - 2013-05-31 12:09:51 UTC
Chip Assaultshakr wrote:

so you're the one who is about to blow up my ship that i failed to get out of harms way before downtime #2.5

Heh nah, I'm trying to get out of harm's way myself, just warped to the gate leading from 0.0 to low-sec ;)
Skaz
Skazmanian Industries
#54 - 2013-05-31 12:09:51 UTC
Dave Stark wrote:
did you forget to feed the hamsters again?


Aww, beaten to it...Lol

-... ..- -.-- / -- -.-- / ... - ..- ..-. ..-. / --- -. / - .... . / -- .- .-. -.- . - / - .... .. ... / ... .. --. -. .- - ..- .-. . / .. -.. . .- / .. ... / ... .... .- -- . .-.. . ... ... .-.. -.-- / ... - --- .-.. . -.
Josebi
Orange Equity Investors
#55 - 2013-05-31 12:10:23 UTC
It is all a moon goo conspiracy.
Lilli de Vlinderen
The Butterflies Effect
#56 - 2013-05-31 12:10:41 UTC
Antangil wrote:
CCP Falcon wrote:

...
We apologize for this unexpected downtime, and any inconvenience it may cause.

UPDATE: Tranquility Offline at 11:45 UTC


Thanks for keeping us in the loop.


I appreciate being informed more than anything, it's better than most companies treat their customers, and at least it doesn't leave us hanging and wondering whether it's just an issue on our end.

I know it means you now have people such as the first response in the thread who are going to now complain due to the issues prior to DT [I was having them too but so what? I mean, turn it off and then on again is a fix for 99% of all problems, and that includes large IT and small. ;) hehe] but because you were open about it, there's a lot of us who can breathe a little easier, go ahead and make some coffee (or go ahead and rage if we were just about to load in that last skill prior to June 4) which we wouldn't be able to do if we were sitting here having to wonder if it was our ISP, or some sort of temporary routing outage...

So... I guess what I'm saying is ... <3.

Lilli

P.S. <3
Sir Charge
Deep Core Mining Inc.
Caldari State
#57 - 2013-05-31 12:10:54 UTC
How does One get a VIP Status? Ugh
Lyssane
Memre
#58 - 2013-05-31 12:11:18 UTC
im sure something can be arranged for the remaining hamsters. If they get as little exercise as i think they get, they are monstrously fat ( think cow size) and 1 of then will feed Isis, Ukkie and Morpheus for weeks.
Octoven
Stellar Production
#59 - 2013-05-31 12:11:52 UTC
Steijn wrote:
Why did u bring TQ up 15 minutes early when this problem has existed for at least 2 hours? This should have been looked at during the scheduled DT.


You dont have a lot of computer related issues do you? Often times the simplest solution is to reboot. If the issue had existed for 2 hours and they knew DT was coming, why not go ahead, bring the servers back up, and if they are the same...then rebooting wont work. Shouldnt blame someone for at least trying the first solution in computer troubleshooting...reboot.
captain Atruin
Legion Ascending
Fraternity.
#60 - 2013-05-31 12:11:56 UTC
so do we get free sp for wasting are time ???