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What CCP can learn from JAGEX/Runescape.

Author
Xiozor
Deaths Consortium
Pandemic Horde
#1 - 2011-11-05 12:01:20 UTC  |  Edited by: Xiozor
So, my mother plays the F2P web browser game Runescape which has famously been totally inundated with bots and macros for the past few years, crushing its economy and driving prices so high it's "RMT or grind for weeks." With seemingly little action from the developers despite big words and long blogs.

As she's a game moderator for them she gets things on the vine a little early, a few weeks ago over one of my visits she started to excitedly tell me all about some new software they were introducing which prevented the macros from operating entirely and that they had started a mass banning campaign, planning to ban some 40% of their active subscriber base.

When I saw her yesterday she tells me how much of an amazing success it was etc etc. "Yeah sure, heard it all before, some sporadic week bannings followed up with nothing as the owners just create new accounts and everything goes back to normal next week." Thinks I.

But she was insistent to the point I couldn't help but go and log in to my old Runescape account to have a look, after about an hour trying to remember my old password I finally get in and find my way to the old macro hotspots and she was right; they were completely empty.

So I take to the Internet to gather some more information where I found their official announcements but not much with any real substance as I don't have access to the Moderator forums like she does, but I then found this http://runescape.wikia.com/wiki/ClusterFlutterer. Which puts their efforts into perspective.

Furthermore they have started sending out emails to known botters offering them amnesty if they stop, but kindly reminding them that breaching the EULA is a prosecutable offence, they have their details, if they carry on they will be taken to court. http://massively.joystiq.com/2011/10/26/jagex-levies-a-lawsuit-against-runescape-botters

In addition to this (Some insider info) they are currently in legal proceedings against several companies which create and sell macro programs to use on their game.

If a smalltime F2P game company are able to introduce effective anti-botting software, happy to ban half of their subscribers and take the legal route to better their game why cant CCP?

**Links will be fixed shortly.
DarkAegix
Center for Advanced Studies
Gallente Federation
#2 - 2011-11-05 12:05:05 UTC  |  Edited by: DarkAegix
What would happen if all bots were removed from EVE? I can name a few things:
-Many nullsec alliances will lose an extremely sizable portion of their income
-The prices of goods in general will rise
-Lower inflation
-Cheaper PLEX? (I imagine most bots use PLEX)
-Less lag
-Less local spam in trade hubs

What else?
Gealbhan
School of Applied Knowledge
Caldari State
#3 - 2011-11-05 12:08:12 UTC
Why wont CCP do something that drastic? Two words - paid subscribers.

F2P management is a totally different beast than a subscription based game.

Having said that, who's to say CCP is not doing something to combat bots? They're not going to spill their secrets on the forum or a blog now are they?
Avila Cracko
#4 - 2011-11-05 12:08:48 UTC
company needs to want to do it... and then it can do it... and CCP only do things when players/medias pressure them to do something and they do that the way it seems they are doing something but it only seems that way and nothing is real done...

truth, the whole truth and nothing but the truth.

Destination SkillQueue
Doomheim
#5 - 2011-11-05 12:13:42 UTC
Yes it is a total mystery why a company would be willing to ban 50% of their non paying userbase that do nothing but damage the game. Roll

I'm also impressed when this time next year they have no botting problem in the game. Bots are notoriously good at adapting and every company has periodic successful operations against them where thousands of accounts are banned. I wish them luck with the lawsuits though. I just feel they are going to cost them more money and time then they will ever get back, while the companies making such programs can disappear in a second and pop up with a new crew and name. If it was just a matter of suing them, botting would have been dead a long time ago.
Xiozor
Deaths Consortium
Pandemic Horde
#6 - 2011-11-05 12:16:45 UTC  |  Edited by: Xiozor
Advertising income from F2Pers. Not to mention a -lot- of them were paying accounts based on the fact that all of the P2P worlds are empty of botters too and there were just as many there.
Spaceship Persona Ogeko
Internet Spaceship Corp
#7 - 2011-11-05 12:23:15 UTC
http://www.interactiveblog.net/?p=1162

Above link tl;dr
Quote:

Runescape developer Jagex posts profits of GBP 18.3 million in last financial year

..generated turnover of GBP 38.4 million which is up 19% on the previous year ..


They have a large P2P population also. Plus, as above, they make a lot of ad revenue.

Finally they are still on the up curve proving it is possible for a long term mmo to do well. I suspect CCP would love a 19% increase in turnover.
Renan Ruivo
Forcas armadas
Brave Collective
#8 - 2011-11-05 12:25:44 UTC
That is because kicking all bots would FUBAR the economy, at least for a while. Suddenly mineral prices would go up and up and up, everything would cost more, people who didn't mine before will still not mine, money made from other sources will stay the same and everyone will unsub because a ******* drake will cost 200m.

Until people realize that they can now turn a profit with mining themselves. But by that point the subscription base might be too far gone for anyone to care.


Also, good luck with prosecuting any of your players =). Runescape won't do it, they can't take legal action against people outside its country of origin. Well actually they can, but its far too expensive for it to matter.

The world is a community of idiots doing a series of things until it explodes and we all die.

Tenchi Sal
White Knights of Equestria
#9 - 2011-11-05 12:36:23 UTC
Renan Ruivo wrote:
That is because kicking all bots would FUBAR the economy, at least for a while. Suddenly mineral prices would go up and up and up, everything would cost more, people who didn't mine before will still not mine, money made from other sources will stay the same and everyone will unsub because a ******* drake will cost 200m.

Until people realize that they can now turn a profit with mining themselves. But by that point the subscription base might be too far gone for anyone to care.


Also, good luck with prosecuting any of your players =). Runescape won't do it, they can't take legal action against people outside its country of origin. Well actually they can, but its far too expensive for it to matter.


actually most courts make the defendant pay court fees and possibly ALL lawyer fees if they are found to be guilty. its very doable. ccp won't do it however simply because banning all the bots, all the PAID accounts, is incredibly bad for business. also why do people keep thinking "mining bots?" most bots are mission/ratting bots.
Morganta
The Greater Goon
#10 - 2011-11-05 12:47:22 UTC
complete and utter BS

they will take the botters into court as part of a class action....

PLEASE!

whoever wrote that is an idiot, you can't sue a class, classes sue you...
in fact I'm stunned that anyone would even write such pure garbage, never has anyone EVER been sued for damages over a EULA violation in the history of the modern world, let alone a group of people

I'm sorry, but that is the dumbest most laughable thing I have ever read
Xiozor
Deaths Consortium
Pandemic Horde
#11 - 2011-11-05 12:51:20 UTC
Well, I guess it is just chest beating then, but the fact they are proactively sending out emails is more than what a lot of companies are doing and it is enough to scare off at least some of the botters from carrying on what they're doing. Doubly so as the average age of your RSer is probably 14 or under.
Spaceship Persona Ogeko
Internet Spaceship Corp
#12 - 2011-11-05 12:53:57 UTC
Tenchi Sal wrote:
Renan Ruivo wrote:
That is because kicking all bots would FUBAR the economy, at least for a while. Suddenly mineral prices would go up and up and up, everything would cost more, people who didn't mine before will still not mine, money made from other sources will stay the same and everyone will unsub because a ******* drake will cost 200m.

Until people realize that they can now turn a profit with mining themselves. But by that point the subscription base might be too far gone for anyone to care.


Also, good luck with prosecuting any of your players =). Runescape won't do it, they can't take legal action against people outside its country of origin. Well actually they can, but its far too expensive for it to matter.


actually most courts make the defendant pay court fees and possibly ALL lawyer fees if they are found to be guilty. its very doable. ccp won't do it however simply because banning all the bots, all the PAID accounts, is incredibly bad for business. also why do people keep thinking "mining bots?" most bots are mission/ratting bots.




Maybe for the same reason you are assuming that Runescape generates its cashflow from free to play accounts,

I am guessing they do not have as many paid accounts as EvE - however they have multiple times the playerbase (due to the F2P element). They are not exactly a small fish in the MMO marketplace and I would say they are comparable to CCP in regards to paid accounts.

Sooo... When they banned all those people they would of banned a boat load of P2P accounts. A lot of botters use the member only areas in which to bot. Metrics are everything to these people and I think they got the point where botting was so prevalent that non botting subscribers were failing to renew.

In the evolutionary curve of gaming CCP has not reached this point - and perhaps they will never do so due to the fact most of the fun stuff in the game (i.e shooting other players) is actually enjoyable and infinitely complicated. We get people using mouse broadcasting software here at the moment but that is not the end of the world.

The EvE economy is a lot more complex and botting is well worth it to many people. I feel CCP would step up their identification methods of botters if the subscriber count remained in the healthy xx% growth a year.

As it stands I can not help but agree that with a declining server population banning botters would make space seem emptier and give EvE a derelict feel and, of course, spike the economy as discussed above.

CCP could learn a lot from Jagex. They just need more new subscriptions to be able to action anything they did learn.




Renan Ruivo
Forcas armadas
Brave Collective
#13 - 2011-11-05 13:29:49 UTC
Tenchi Sal wrote:
Renan Ruivo wrote:
That is because kicking all bots would FUBAR the economy, at least for a while. Suddenly mineral prices would go up and up and up, everything would cost more, people who didn't mine before will still not mine, money made from other sources will stay the same and everyone will unsub because a ******* drake will cost 200m.

Until people realize that they can now turn a profit with mining themselves. But by that point the subscription base might be too far gone for anyone to care.


Also, good luck with prosecuting any of your players =). Runescape won't do it, they can't take legal action against people outside its country of origin. Well actually they can, but its far too expensive for it to matter.


actually most courts make the defendant pay court fees and possibly ALL lawyer fees if they are found to be guilty. its very doable. ccp won't do it however simply because banning all the bots, all the PAID accounts, is incredibly bad for business. also why do people keep thinking "mining bots?" most bots are mission/ratting bots.


So basically you are saying that you want someone who lives in another country to pay his tickets to come to your country so that you can sue him. Not going to happen. You can prosecute someone in absentia all you like, if that someone is native to another country and resides on that other country, you will need to convince that other country to extradite that person. Which is enough red tape (and i'm not kidding here) to make this go on for years on end. And all the while you will have to spend money.

And mind you, thats for one single person.

The world is a community of idiots doing a series of things until it explodes and we all die.

Killstealing
Brutor Tribe
Minmatar Republic
#14 - 2011-11-05 13:31:42 UTC
taken to court for breaching an EULA hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha
Xiozor
Deaths Consortium
Pandemic Horde
#15 - 2011-11-05 13:35:11 UTC
People in the UK have gone to prison for trolling people's Facebook memorials before :P

But as I said, empty threats of lawlsuit will be enough to put off most clueless script kiddies and I think that's the angle they were going for.
Renan Ruivo
Forcas armadas
Brave Collective
#16 - 2011-11-05 13:59:52 UTC
Xiozor wrote:
People in the UK have gone to prison for trolling people's Facebook memorials before :P

But as I said, empty threats of lawlsuit will be enough to put off most clueless script kiddies and I think that's the angle they were going for.


Well, people in the UK are hardly a parameter..

But you are quite right, its just an angle. However that example wouldn't work for EVE. We kind of know better....

The world is a community of idiots doing a series of things until it explodes and we all die.

Renturu
In Glorium et Decorum
#17 - 2011-11-05 14:05:14 UTC  |  Edited by: Renturu
In actuality, If you read CCP's EULA, this is what cuts their throat to sue or prosecute in any way:

GOVERNING LAW AND EXCLUSIVE FORUM
The EULA, and the rights and obligations of the parties hereto, shall be governed and construed by and in accordance with the laws of the Republic of Iceland. The EULA shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods.

So, all they can do is ban based on evidence provided by the player base.

CISG

Look at article 9

Even more interesting, Section III starting with Article 61 is pretty interesting.

By the orders of PlunderBunny: ☻/ /▌ / \ This is Bob, post him into your forum sig and help him conquer the forums.

Shariff Da'Laws
The Expatriate League
#18 - 2011-11-05 14:34:05 UTC
I too at one point played Runescape and it looks like they have a very general market chart available on their main site, and a lot of those simple horrible to sit there and grind resources all spiked up in price after this change went into effect.

I've been looking at the articles about what Jagex did, and it looks like the changes they made were a massive update to how the client itself operated. I think the only equivalent thing that CCP could do would to somehow block the bots that use python injection, but I'm not sure how viable that is without drastic changes.

As far as the lawsuits go, I doubt they will have much luck against individual botters, though they might have a shot against anybody who wrote/distributed the bots.
Avensys
The Waterworks
#19 - 2011-11-05 14:39:32 UTC  |  Edited by: Avensys
hmm... didn't Jagex post a blog some weeks ago that they are losing the fight against bots and can only appeal to players to stop buying gold?

( edit: there you go, not even a month ago

http://services.runescape.com/m=news/update-on-our-ongoing-battle-against-bots )

If anything Jagex seems to be an example how (a) making massive changes to a released game is a bad idea and (b) reverting those changes after they have been in place for three years is an equally bad idea.
Xiozor
Deaths Consortium
Pandemic Horde
#20 - 2011-11-05 15:10:30 UTC
I guess that was before someone cooked up this fantastic idea :P
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