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Issues, Workarounds & Localization

 
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The new launcher and the web server issues on the 21st of May: FAQ and update thread

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Author
Van Mathias
Dead Space Continuum
#321 - 2013-05-24 20:56:07 UTC
Also, how about giving us a command line option for entering a login on the command line? Like --username= and have a password popup appear, so we can make app launchers for specific chars and skip the launcher altogether?
Kangaax
Money in da bank
#322 - 2013-05-24 20:59:10 UTC  |  Edited by: Kangaax
Van Mathias wrote:
Also, how about giving us a command line option for entering a login on the command line? Like --username= and have a password popup appear, so we can make app launchers for specific chars and skip the launcher altogether?

You can already do that by going in the bin directory and starting ExeFile.exe (or something close to that, can't remember)
Smoking Blunts
ZC Omega
Goonswarm Federation
#323 - 2013-05-24 20:59:41 UTC
Van Mathias wrote:
Also, how about giving us a command line option for entering a login on the command line? Like --username= and have a password popup appear, so we can make app launchers for specific chars and skip the launcher altogether?


they wouldn't be able to sell us stuffs then

OMG when can i get a pic here

Oliver G
G Enterprises
#324 - 2013-05-24 21:26:19 UTC
Smoking Blunts wrote:
Van Mathias wrote:
Also, how about giving us a command line option for entering a login on the command line? Like --username= and have a password popup appear, so we can make app launchers for specific chars and skip the launcher altogether?


they wouldn't be able to sell us stuffs then


I don't think that advertisement is the main goal behind this new launcher. As already pointed out by one of the Devs, most of the "stuff" they show there does not involve money - so its not really about selling stuff (at least for now).

However, its all about the additional colorfull bling bling services like twitter (that noone wants) and the SSO (that noone requested).

Now that I think about it, I must admit that I find the difference between the EVE ingame design (which is awesome), and the flashy launcher design (which is horrible), quite astonishing. It kinda feels like noone from the art department ever looked at this....
Smoking Blunts
ZC Omega
Goonswarm Federation
#325 - 2013-05-24 21:33:23 UTC
Oliver G wrote:
Smoking Blunts wrote:
Van Mathias wrote:
Also, how about giving us a command line option for entering a login on the command line? Like --username= and have a password popup appear, so we can make app launchers for specific chars and skip the launcher altogether?


they wouldn't be able to sell us stuffs then


I don't think that advertisement is the main goal behind this new launcher. As already pointed out by one of the Devs, most of the "stuff" they show there does not involve money - so its not really about selling stuff (at least for now).

However, its all about the additional colorfull bling bling services like twitter (that noone wants) and the SSO (that noone requested).

Now that I think about it, I must admit that I find the difference between the EVE ingame design (which is awesome), and the flashy launcher design (which is horrible), quite astonishing. It kinda feels like noone from the art department ever looked at this....


I know they have said its not to sell us stuffs. but they said that the launcher was to allow them to path the client easier and more frequently and not to diminish the functionality of the client log in process...

they always stick to what they say, that's clear

OMG when can i get a pic here

CCP Guard
C C P
C C P Alliance
#326 - 2013-05-24 21:38:18 UTC
Oraac Ensor wrote:
CCP Atropos wrote:
Spyke Spiegil wrote:
i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn´t this been resolved already?? What am I paying 20 bucks a month for???

I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!

If I do not get any compensation for the lost days I will leave this game!!

I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful.

Why do we "have to" do anything?

This is YOUR foul-up, not ours.

Ffs reinstate the old launcher NOW and go back to the drawing board with this until you can get it right. And by get it right I mean testing, and sorting out, ALL possible issues before you release it.

And no, I can't log a bug report because I no longer have a sodding launcher.


I have to step in at this point (not just to respond to you but also others) and point out that we aren't seeing massive number of people unable to log in according to our metrics. That being said I also want to make sure you understand that we are in no way making light of your dilemma and that we want to work with you, and for you, to make sure that you as a valued customer can enjoy the full services we offer. For this we offer a large and qualified group of customer support specialists along with developers working outside office hours looking at bug reports and communicating with those still affected.

We've dealt with the issues that obviously hindered a large number of people from using our services and now we are working hard to sort out remaining issues, in some cases, to speed up that work, we will ask those experiencing problems to provide additional information. All of this is of course voluntary and we can only hope for your cooperation and support.

If you cannot provide support for technical reasons that is of course very understandable and we want you to also know that CCP is not interested in billing customers for time that they are unable to use our products so that is again something our GMS will be happy to assist with.

I hope this works out and feel free to message me personally if there's anything I can clarify.

CCP Guard | EVE Community Developer | @CCP_Guard

Oliver G
G Enterprises
#327 - 2013-05-24 21:39:09 UTC
Smoking Blunts wrote:
Oliver G wrote:
Smoking Blunts wrote:
Van Mathias wrote:
Also, how about giving us a command line option for entering a login on the command line? Like --username= and have a password popup appear, so we can make app launchers for specific chars and skip the launcher altogether?


they wouldn't be able to sell us stuffs then


I don't think that advertisement is the main goal behind this new launcher. As already pointed out by one of the Devs, most of the "stuff" they show there does not involve money - so its not really about selling stuff (at least for now).

However, its all about the additional colorfull bling bling services like twitter (that noone wants) and the SSO (that noone requested).

Now that I think about it, I must admit that I find the difference between the EVE ingame design (which is awesome), and the flashy launcher design (which is horrible), quite astonishing. It kinda feels like noone from the art department ever looked at this....


I know they have said its not to sell us stuffs. but they said that the launcher was to allow them to path the client easier and more frequently and not to diminish the functionality of the client log in process...

they always stick to what they say, that's clear


heh... good point
Goran Ashihara
Tr0pa de elite.
Test Alliance Please Ignore
#328 - 2013-05-24 22:08:51 UTC  |  Edited by: Goran Ashihara
CCP Atropos wrote:
Spyke Spiegil wrote:
i still cannot log in via steam!!! since may 21st!!! I find this outraging!! Why hasn´t this been resolved already?? What am I paying 20 bucks a month for???

I expect this to be solved without me digging through files and sending bug reports!! I ******* pay for this game so this should not be an issue that I have to concern myself with!!!

If I do not get any compensation for the lost days I will leave this game!!

I understand your frustration but you have to provide us something to go on; a screenshot showing any error messages, or a copy paste or something, anything would be helpful.


Dear CCP Atropos and CCP Guard

OK. Let us be rational and systematic in bug error fixing if that is what you need to fix launcher.

1.. THIS is my screenshot: http://s23.postimg.org/4t60nosbf/WTF_01.jpg
- in the lower right corner you can see launcher that after 3 reinstalls of the WHOLE GAME (one on the second computer that never had EVE to begin with) still shows that I am OFFLINE.
- in the upper left corner you can see the v3 launcher opened in Chrome. I never get the launch button. I never even get the PLAY that I can click on !!!

2. What have I done until this moment

- USED: repair.exe:
- RESULT:
- Repair downloads 23mb "of something" and sends NO ERROR MASSAGES !!!
- Launcher updates after clicking EVE.exe (or eve.exe (Safe Mode).lnk / eve.exe)
- Launcher launches the screen that you can see in the lower right corner of the screen shot. I AM OFFLINE :-)

- USED ExeFile.exe
- RESULT: After couple of instances of bad updates and premature exits, today I finally managed to update the client and play the game.

- USED: complete reinstall of the EVE/
- RESULT (look at the section 1. and the screenshot):

- USED: complete reinstall of the EVE on the new computer
- RESULT (look at the section 1. and the screenshot) + I can't use the ExeFile.exe to play the game on that computer because it is suck in the endless repair / update loop (if I repair - the launcher needs to update. if it gets update then repair again downloads 23 MB "of something" and I have to update again). END result is wurse then in previous case.

3. This are all the logs I could find. If you need any other log - please tell me from where I could get it to you

http://www.mediafire.com/download/z1fpz1m5wkyx3ax/LOGS.rar

Considering that I have given everything a rational person can give you and will provide you with everything else you need I thing that it is very logical to receive answer form you in the next 24 hours and the solution for my problem in the next 48 hours.

Thanks in advance
rswfire
#329 - 2013-05-24 22:10:45 UTC
Regan Rotineque wrote:
One thing that I can say about the 'new' way that I really dont like is that we are now dependent upon your web services.

I can honestly say that more than once a month i encounter severe slowness on your forums and other websites.


This is a big concern of mine also. It creates a single point of failure, which was experienced at least twice since yesterday that I'm aware of. The web services are very unreliable. How many times in the past two weeks have the API services gone down, for example? They've gone down at least twice in the past 24 hours. It's intermittent, and I know it's not my connection. I deal with web services every day; I really don't feel like CCP is meeting this challenge. I believe they're quite capable of it, but experience with your servers tells me you are falling short right now.
Niding
Imperial Academy
Amarr Empire
#330 - 2013-05-24 22:10:46 UTC
CCP Guard;

For me the issue isnt being able to log in, but the ackward mechanic of logging on multiple accounts.

As I (and many others) have said repeatedly; the new launcher is so user UNfriendly and slow that we ONLY use EXEFILE to log on directly.
Remove that ability and force us to use the new launcher in its current unfriendly state will probarly lead to new threadnaughts.
Par'Gellen
#331 - 2013-05-24 22:12:49 UTC  |  Edited by: Par'Gellen
CCP Atropos,

Bravo on fixing the "Launching..." delay between client launches! I'm serious! I really appreciate you guys listening to us and removing that pointless delay! Since the update to the launcher today on Tranquility I have been able to switch characters almost as fast as before (still a little slower but I can live with it).

I still miss my Log Out button for quick switching between characters on the same account though Sad

Thanks again for hearing us and taking action on this "Launching..." matter. I really mean it.

"To err is human", but it shouldn't be the company motto...

rswfire
#332 - 2013-05-24 22:15:24 UTC
Niding wrote:
CCP Guard;

For me the issue isnt being able to log in, but the ackward mechanic of logging on multiple accounts.

As I (and many others) have said repeatedly; the new launcher is so user UNfriendly and slow that we ONLY use EXEFILE to log on directly.
Remove that ability and force us to use the new launcher in its current unfriendly state will probarly lead to new threadnaughts.


I won't threaten to rage-quit when this happens (because it'd be dishonest on my part) but I would consolidate my accounts from around 12 to 3 or 4. Yes, I'd either biomass the others or just make them inactive. I believe I'm not the only one that would follow a similar train of thought.
Par'Gellen
#333 - 2013-05-24 22:21:43 UTC  |  Edited by: Par'Gellen
rswfire wrote:
Niding wrote:
CCP Guard;

For me the issue isnt being able to log in, but the ackward mechanic of logging on multiple accounts.

As I (and many others) have said repeatedly; the new launcher is so user UNfriendly and slow that we ONLY use EXEFILE to log on directly.
Remove that ability and force us to use the new launcher in its current unfriendly state will probarly lead to new threadnaughts.


I won't threaten to rage-quit when this happens (because it'd be dishonest on my part) but I would consolidate my accounts from around 12 to 3 or 4. Yes, I'd either biomass the others or just make them inactive. I believe I'm not the only one that would follow a similar train of thought.

Ever since the update to the launcher today I've had little problem logging in and switching between multiple accounts. Here's the fastest way I've found (still a tad slower than the old way but not much).

1. Make sure the Autoplay checkbox in the lower right is checked and your Launcher is not set to close itself after starting the client.

2. Log in whatever account you like.

3. Click Switch User Account as soon as it's available to click on (virtually instant on my machine).

4. Repeat from step 2 until all your accounts are in.

5. Close the Launcher (or leave it open if you will need to do a lot of account hopping).

6. Done.

"To err is human", but it shouldn't be the company motto...

CCP Guard
C C P
C C P Alliance
#334 - 2013-05-24 22:24:06 UTC
Niding wrote:
CCP Guard;

For me the issue isnt being able to log in, but the ackward mechanic of logging on multiple accounts.

As I (and many others) have said repeatedly; the new launcher is so user UNfriendly and slow that we ONLY use EXEFILE to log on directly.
Remove that ability and force us to use the new launcher in its current unfriendly state will probarly lead to new threadnaughts.


That is noted and I hope you trust that it is our common interest to make sure that logging into EVE and playing EVE is a good experience.

CCP Guard | EVE Community Developer | @CCP_Guard

Par'Gellen
#335 - 2013-05-24 22:27:07 UTC  |  Edited by: Par'Gellen
CCP Guard wrote:
Niding wrote:
CCP Guard;

For me the issue isnt being able to log in, but the ackward mechanic of logging on multiple accounts.

As I (and many others) have said repeatedly; the new launcher is so user UNfriendly and slow that we ONLY use EXEFILE to log on directly.
Remove that ability and force us to use the new launcher in its current unfriendly state will probarly lead to new threadnaughts.


That is noted and I hope you trust that it is our common interest to make sure that logging into EVE and playing EVE is a good experience.

The addition of the Autoplay checkbox and the removal of the "Launching..." delay have virtually eliminated the awkwardness of logging in for me on multiple accounts. In fact now that those obstacles are gone I'm sure I will grow to like this new way more than the old way as I become better accustomed to it.

I cannot thank you guys enough for fixing that!

"To err is human", but it shouldn't be the company motto...

Niding
Imperial Academy
Amarr Empire
#336 - 2013-05-24 22:42:53 UTC
Is it possible to open up "empty" clients that you can make ready at downtime/or mass log on which basically means you
can log on 4-7 clients within 2-3 seconds?
Something Ive used semi frequently moving capitals for example.

Another thing that is semi annoying;

With old client you can use mouse to copy and paste the password.

New client you need ctrl+c and v unless im missing some setting?

Being able to use mouse is more userfriendly in my mind, but not a major issue.
Gideon Tyler
The Scope
Gallente Federation
#337 - 2013-05-24 22:52:44 UTC
I just have to say that my experience with the launcher is so bad, I have deleted and am re-installing my client. In short, CCP has taken a simple process that was stable, and reliable, and have replaced it with a a process that is neither. I fail to see as a paying customer how this in any way enhances my gaming experience. If it is not good for the customer, it cannot be good for CCP.

PS: I am sure your marketing department loves this, but again the fewer advertisements I have to look at, the better I like the game.
James Amril-Kesh
Viziam
Amarr Empire
#338 - 2013-05-24 23:02:52 UTC
Gideon Tyler wrote:
I just have to say that my experience with the launcher is so bad, I have deleted and am re-installing my client.

What exactly do you expect to accomplish by doing that?
inb4 you blame CCP for "making" you waste your time reinstalling the client for no reason at all.

Enjoying the rain today? ;)

Doublewhopper
Temporary Assignment
#339 - 2013-05-24 23:04:14 UTC
CCP Guard wrote:
Niding wrote:
CCP Guard;

For me the issue isnt being able to log in, but the ackward mechanic of logging on multiple accounts.

As I (and many others) have said repeatedly; the new launcher is so user UNfriendly and slow that we ONLY use EXEFILE to log on directly.
Remove that ability and force us to use the new launcher in its current unfriendly state will probarly lead to new threadnaughts.


That is noted and I hope you trust that it is our common interest to make sure that logging into EVE and playing EVE is a good experience.


While this is noted i'd like to add something to the note...


When i log on to your webpage for account management, i have to do the character quiz all the time.

I petitioned it several times already, as it originally was planned to have this character quiz just to verify occasionally if there is no account theft.

Guess what, we have dynamic ip's in germany and i am sure somewhere else.

I HAVE TO DO THE CHAR QUIZ ALL THE TIME WITH ALL MY ACCOUNTS EVERYTIME.

If i have to do this quiz now also when your launcher is working, for all my accounts, then i don't see a point in playing any longer.

After all, half my evening time would be spent on logging in. Looking up which char is on which account. Fighting to switch or restart or clean the launcher. And wait a dozen times for it to check the installation and so...

I think it would take me half an hour or more to login. At that amount of time there is no point in playing the game.
Manny Moons
Aliastra
Gallente Federation
#340 - 2013-05-24 23:08:51 UTC
Regan Rotineque wrote:
One thing that I can say about the 'new' way that I really dont like is that we are now dependent upon your web services....

...last nite i was not able to log in for about 1 hour - I kept getting the "offline" mode on the launcher...


I experienced the same, on two different computers. During this same period of time, the forum threads were down (showing the "we've been ganked" page when trying to pull up any thread). On one of the computers I could not bypass the launcher by going directly to the .exe file in /bin because it did not have the latest patch installed. On the other I could start EVE using the .exe file. So apparently because of dependence on a web server separate from the EVE game server, the new launcher introduces another potential point of failure.