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Launcher broken after patch

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CCP Aporia
C C P
C C P Alliance
#21 - 2013-05-20 12:10:31 UTC
We'd really like to see a log for those scenarios as we cannot reproduce this in-house at the moment. Maybe it's only an issue if it's not installed on the C:\ drive, which I will test right away now.

Friend of walking avatars, currently hibernating until he gets to open that door.
EatThis
Fusion Enterprises Ltd
Pandemic Horde
#22 - 2013-05-20 12:11:07 UTC
Here is the log, since i didn't find anything that would be critical for the mentioned problem. But the launcher does not start if i have white spaces in the directory name !

2013-05-20 14:09:28,118 - initialization - INFO - ######################################### Logging Started ##########################################
2013-05-20 14:09:28,119 - update - INFO - server address: 'singularity'
2013-05-20 14:09:28,119 - info - INFO - Getting Info from http://client.eveonline.com/patches/win_launcherinfoSISI_inc.txt
2013-05-20 14:09:28,119 - urllib2mods - WARNING - Request: ['GET /patches/win_launcherinfoSISI_inc.txt HTTP/1.1', 'Host: client.eveonline.com', 'User-Agent: EVEOnlineLauncher/1.32', 'Connection: close', 'Pragma: no-cache', 'Accept-Encoding: gzip']
2013-05-20 14:09:28,200 - urllib2mods - INFO - Received 'gzip' encoded response
2013-05-20 14:09:28,200 - urllib2mods - WARNING - Response: ['Content-Type: text/plain', 'Content-Encoding: gzip', 'Last-Modified: Fri, 17 May 2013 18:33:09 GMT', 'Accept-Ranges: bytes', 'ETag: "766e1fa2c53ce1:0"', 'Vary: Accept-Encoding', 'Server: Microsoft-IIS/7.5', 'X-Powered-By: ASP.NET', 'Date: Mon, 20 May 2013 12:09:27 GMT', 'Connection: close', 'Content-Length: 1133']
2013-05-20 14:09:28,213 - initialization - INFO - Initialized launcher info for server: 'SISI'
2013-05-20 14:09:28,213 - usersettings - INFO - Cache dir: u'D:\\Gizmo\\Games\\EVE - Copy\\launcher\\cache'
2013-05-20 14:09:28,213 - log - CH_LOG - Unable to load any user-settings.
2013-05-20 14:09:28,216 - initialization - INFO - Initializing app with language: 'en'
2013-05-20 14:09:28,334 - log - CH_LOG - Launcher started
2013-05-20 14:09:28,334 - initialization - INFO - Log sending is enabled
2013-05-20 14:09:28,334 - initialization - INFO - Running from u'D:\\Gizmo\\Games\\EVE - Copy'
2013-05-20 14:09:28,335 - initialization - INFO - Working directory u'D:\\Gizmo\\Games\\EVE - Copy\\launcher'
2013-05-20 14:09:28,335 - initialization - INFO - ################################# Launcher initialization complete #################################
2013-05-20 14:09:28,335 - urllib2mods - WARNING - Request: ['GET /patches/premium_patchinfoSISI_inc.txt HTTP/1.1', 'Host: client.eveonline.com', 'User-Agent: EVEOnlineLauncher/1.32', 'Connection: close', 'Pragma: no-cache', 'Accept-Encoding: gzip']
2013-05-20 14:09:28,408 - urllib2mods - INFO - Received 'gzip' encoded response
2013-05-20 14:09:28,408 - urllib2mods - WARNING - Response: ['Content-Type: text/plain', 'Content-Encoding: gzip', 'Last-Modified: Fri, 17 May 2013 16:15:39 GMT', 'Accept-Ranges: bytes', 'ETag: "7768dc51953ce1:0"', 'Vary: Accept-Encoding', 'Server: Microsoft-IIS/7.5', 'X-Powered-By: ASP.NET', 'Date: Mon, 20 May 2013 12:09:27 GMT', 'Connection: close', 'Content-Length: 154']
2013-05-20 14:09:28,410 - initialization - INFO - # #
2013-05-20 14:09:28,410 - initialization - INFO - # EVE Launcher local version 1.32 #
2013-05-20 14:09:28,410 - initialization - INFO - # EVE Launcher remote version 2.0 #
2013-05-20 14:09:28,410 - initialization - INFO - # EVE Launcher chosen language 'en' #
2013-05-20 14:09:28,410 - initialization - INFO - # EVE Launcher default language 'en' #
2013-05-20 14:09:28,410 - initialization - INFO - # EVE Game Server 'SISI' #
2013-05-20 14:09:28,410 - initialization - INFO - # EVE Game Server version 537487 #
2013-05-20 14:09:28,410 - initialization - INFO - # EVE Game Client version 534348 #
2013-05-20 14:09:28,411 - initialization - INFO - # #
2013-05-20 14:09:28,411 - initialization - INFO - ####################################################################################################
2013-05-20 14:09:28,411 - selfupdate - INFO - Remote version: 2.0
2013-05-20 14:09:28,411 - selfupdate - INFO - Local version: 1.32
2013-05-20 14:09:28,411 - selfupdate - INFO - Data URL: http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/launcherupdate_1_320.dat
2013-05-20 14:09:28,411 - selfupdate - INFO - Updater URL: http://cdn1.eveonline.com/EveOnlineLauncher/beta/EVEOnlineLauncher_2_1_537789-beta_3.exe
2013-05-20 14:09:28,411 - selfupdate - INFO - cache dir: D:\Gizmo\Games\EVE - Copy\launcher\cache
2013-05-20 14:09:28,490 - selfupdate - INFO - cmd: D:\Gizmo\Games\EVE - Copy\launcher\cache\updater.exe /path="D:\Gizmo\Games\EVE - Copy" /url="http://cdn1.eveonline.com/EveOnlineLauncher/launcherUpdateData/launcherupdate_1_320.dat" /execute=launcher.exe /args /server:Singularity
2013-05-20 14:09:28,494 - launcher - INFO - Shutting down launcher
Fantome
The Scope
Gallente Federation
#23 - 2013-05-20 13:38:10 UTC  |  Edited by: Fantome
My path was : C:\\Program Files (x86)\\CCP\\EVE - Sissi\ so white space too and launcher's patch didn't run by itself when it was self downloaded.
CCP Atropos
C C P
C C P Alliance
#24 - 2013-05-20 14:12:53 UTC
The log you posted refers to the current version of the EVE Launcher, v.1.32. It might be that it's failing to self update when the path has spaces in it, or that the updater.exe fails to run when the path has spaces in it.
Messoroz
AQUILA INC
Verge of Collapse
#25 - 2013-05-20 15:50:17 UTC
So while CCP is fixing launcher bugs.

How about deleting .patch files after they aren't needed. I don't need 2 gigs of patch files from an entire year just sitting in the EVE folder.
CCP Aporia
C C P
C C P Alliance
#26 - 2013-05-20 16:07:31 UTC
Messoroz wrote:
So while CCP is fixing launcher bugs.

How about deleting .patch files after they aren't needed. I don't need 2 gigs of patch files from an entire year just sitting in the EVE folder.


Actually we flipped the default for that setting, so by default the .patch files should get deleted with the new launcher.

Friend of walking avatars, currently hibernating until he gets to open that door.
Phlegia
Times of Ancar
#27 - 2013-05-20 23:29:21 UTC
CCP Aporia wrote:
Messoroz wrote:
So while CCP is fixing launcher bugs.

How about deleting .patch files after they aren't needed. I don't need 2 gigs of patch files from an entire year just sitting in the EVE folder.


Actually we flipped the default for that setting, so by default the .patch files should get deleted with the new launcher.


Will this also delete old .patch files or only new ones?
CCP Aporia
C C P
C C P Alliance
#28 - 2013-05-21 01:22:12 UTC
Phlegia wrote:
CCP Aporia wrote:
Messoroz wrote:
So while CCP is fixing launcher bugs.

How about deleting .patch files after they aren't needed. I don't need 2 gigs of patch files from an entire year just sitting in the EVE folder.


Actually we flipped the default for that setting, so by default the .patch files should get deleted with the new launcher.


Will this also delete old .patch files or only new ones?


It should. However, that only gets invoked after the next time the launcher install an EVE update.

Friend of walking avatars, currently hibernating until he gets to open that door.
Xer Jin
Hedion University
Amarr Empire
#29 - 2013-05-21 07:29:26 UTC
where is the goddamn PLAY button!!!!
Hel Ormand
The Scope
Gallente Federation
#30 - 2013-05-21 15:56:52 UTC
I seem to be having a issue with the launcher post today's (2013/05/21) patch:1.2.4.
I normally boot my client using the exe directly to the game than the launcher, because my university proxy gives me issues with it. I downloaded today's update, but I am still getting the (incompatible protocol) error, and if i try and run the launcher (I am at home now so this is possible) the launcher either tries to redownload the same patch over again and then opens the launcher which says it's in offline mode. clearly I am not offline. now if I open the straight exe I get this message "Ready to Update! the update has been successfully updated, the client will close and the update process will begin." if I click ok the same thing happens, I feel a little like Sisyphus.
Kaytyn
0utbreak Resurrections
#31 - 2013-05-21 16:03:26 UTC
Hel Ormand wrote:
I seem to be having a issue with the launcher post today's (2013/05/21) patch:1.2.4.
I normally boot my client using the exe directly to the game than the launcher, because my university proxy gives me issues with it. I downloaded today's update, but I am still getting the (incompatible protocol) error, and if i try and run the launcher (I am at home now so this is possible) the launcher either tries to redownload the same patch over again and then opens the launcher which says it's in offline mode. clearly I am not offline. now if I open the straight exe I get this message "Ready to Update! the update has been successfully updated, the client will close and the update process will begin." if I click ok the same thing happens, I feel a little like Sisyphus.

I keep getting the offline mode warning as well today. Sisi worked perfect last night USTZ. And i tried to manually run the launcher update as discussed earlier in the thread. Also I don't know if it was the new update or the attepmted manual launch but another eve folder was created in my CCP folder. So i have a TQ folder, Sisi folder and now some third folder that is obviously supposed to be a test folder but only has like 4 files in it.
CCP Aporia
C C P
C C P Alliance
#32 - 2013-05-21 16:19:08 UTC
Kaytyn wrote:
Hel Ormand wrote:
I seem to be having a issue with the launcher post today's (2013/05/21) patch:1.2.4.
I normally boot my client using the exe directly to the game than the launcher, because my university proxy gives me issues with it. I downloaded today's update, but I am still getting the (incompatible protocol) error, and if i try and run the launcher (I am at home now so this is possible) the launcher either tries to redownload the same patch over again and then opens the launcher which says it's in offline mode. clearly I am not offline. now if I open the straight exe I get this message "Ready to Update! the update has been successfully updated, the client will close and the update process will begin." if I click ok the same thing happens, I feel a little like Sisyphus.

I keep getting the offline mode warning as well today. Sisi worked perfect last night USTZ. And i tried to manually run the launcher update as discussed earlier in the thread. Also I don't know if it was the new update or the attepmted manual launch but another eve folder was created in my CCP folder. So i have a TQ folder, Sisi folder and now some third folder that is obviously supposed to be a test folder but only has like 4 files in it.


This is due to issues with our webservers which are being looked into.

Friend of walking avatars, currently hibernating until he gets to open that door.
Kaytyn
0utbreak Resurrections
#33 - 2013-05-21 16:36:39 UTC
CCP Aporia wrote:
Kaytyn wrote:
Hel Ormand wrote:
I seem to be having a issue with the launcher post today's (2013/05/21) patch:1.2.4.
I normally boot my client using the exe directly to the game than the launcher, because my university proxy gives me issues with it. I downloaded today's update, but I am still getting the (incompatible protocol) error, and if i try and run the launcher (I am at home now so this is possible) the launcher either tries to redownload the same patch over again and then opens the launcher which says it's in offline mode. clearly I am not offline. now if I open the straight exe I get this message "Ready to Update! the update has been successfully updated, the client will close and the update process will begin." if I click ok the same thing happens, I feel a little like Sisyphus.

I keep getting the offline mode warning as well today. Sisi worked perfect last night USTZ. And i tried to manually run the launcher update as discussed earlier in the thread. Also I don't know if it was the new update or the attepmted manual launch but another eve folder was created in my CCP folder. So i have a TQ folder, Sisi folder and now some third folder that is obviously supposed to be a test folder but only has like 4 files in it.


This is due to issues with our webservers which are being looked into.

Thanks for the speedy reply \o/
Aepherys
Encyclia Armaments
#34 - 2013-05-21 17:23:07 UTC
Please roll back this update so that I can play EVE. Or refund the cost as any other business would!
Ma Poubelle
Sebiestor Tribe
Minmatar Republic
#35 - 2013-05-21 17:27:23 UTC
Oh WELL!
ArrowArrowCryOopsCry
Rubus Hinken
Caldari Provisions
Caldari State
#36 - 2013-05-21 17:29:52 UTC
I have stations to camp Sad

Any work around on this ?

Lancher dont work no login button servers:offline


For Amarr!
Chealkey
The Idle Hands
#37 - 2013-05-21 17:34:43 UTC  |  Edited by: Chealkey
Launcher will not start here is the log file

2013-05-22 03:14:45,990 - initialization - INFO - ######################################### Logging Started ##########################################
2013-05-22 03:14:45,990 - update - INFO - server address: 'Tranquility'
2013-05-22 03:14:45,990 - info - INFO - Getting Info from http://client.eveonline.com/patches/win_launcherinfoTQ_inc.txt
2013-05-22 03:14:45,990 - urllib2mods - WARNING - Request: ['GET /patches/win_launcherinfoTQ_inc.txt HTTP/1.1', 'Host: client.eveonline.com', 'User-Agent: EVEOnlineLauncher/1.32', 'Connection: close', 'Pragma: no-cache', 'Accept-Encoding: gzip']
2013-05-22 03:14:46,630 - urllib2mods - INFO - Received None encoded response
2013-05-22 03:14:46,630 - urllib2mods - WARNING - Response: ['Content-Type: text/html', 'Server: Microsoft-IIS/7.5', 'X-Powered-By: ASP.NET', 'Date: Tue, 21 May 2013 17:14:45 GMT', 'Connection: close', 'Content-Length: 27']
2013-05-22 03:14:48,142 - launcher - INFO - Shutting down launcher

was working fine before the patch
Alexa Coates
Center for Advanced Studies
Gallente Federation
#38 - 2013-05-21 17:41:50 UTC  |  Edited by: Alexa Coates
hey ccp can you let us know something like this is coming in the future or let us test, or better yet, YOU test it, or ******* something next time because this is absolutely ridiculous.

That's a Templar, an Amarr fighter used by carriers.
Devir Drakkan
Imperial Academy
Amarr Empire
#39 - 2013-05-21 17:55:02 UTC
mine is on D:\Eve...

Now how will i log my accounts and re-skill? im losing precious time doing nothing....thats why i wish that would be an Android App i could login and put skills in training. FFS
warlord Jampsey
Garoun Investment Bank
Gallente Federation
#40 - 2013-05-21 18:48:51 UTC
So whats the chance of getting this patch fixed in the near future
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