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Collectors Edition on Amazon

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Val'herin Dorn
Center for Advanced Studies
Gallente Federation
#141 - 2013-05-09 18:25:36 UTC
I purchased the Pack do i have to wait till October to get the digital goods? or will they be shipped earlier?
Nariya Kentaya
Ministry of War
Amarr Empire
#142 - 2013-05-09 20:18:01 UTC
So the question becomes, is getting the codes early worth the extreme shipping cost from the eve store?

i guess NEW QUESTION: should we have to wait until product release and shipping from amazon to receive our codes, can we get a guarantee that the codes will still be valid come halfway through november?
IDGAD
The Scope
Gallente Federation
#143 - 2013-05-09 22:26:08 UTC
GMs contacted amazon and they claimed the codes would be sent out "later this week". Well it is already Thursday and the GM makes another post about it being sent out to new orders and still being processed for old. So now someone NEW orders and does not get their code, followed by a customer support ticket from amazon claiming that the codes will be sent out at launch.

Yes, it looks like we are getting fudged straight up the typhoon here, and both CCP and amazon are to blame. We are probably not going to get our codes for another week at the shortest, and launch date at the longest.
Nariya Kentaya
Ministry of War
Amarr Empire
#144 - 2013-05-09 22:55:38 UTC  |  Edited by: Nariya Kentaya
IDGAD wrote:
GMs contacted amazon and they claimed the codes would be sent out "later this week". Well it is already Thursday and the GM makes another post about it being sent out to new orders and still being processed for old. So now someone NEW orders and does not get their code, followed by a customer support ticket from amazon claiming that the codes will be sent out at launch.

Yes, it looks like we are getting fudged straight up the typhoon here, and both CCP and amazon are to blame. We are probably not going to get our codes for another week at the shortest, and launch date at the longest.

To be fair, all the different divisions within both CCP and Amazon communicating here can be somewhat confusing for all parties.

basically spitfire has to get with amrketing, marketig ahs to get with amazon, amazon has to get with the people in charge to OK early releases, then amazon gets back to CCP, CCP says cool, tells the players, Amazon still ahs to get in contact with all of its staff and setup an early access for codes (sicne the codes would haev liekly been tied into an automated release on shiping date).

aswell as that support ticket, the people who deal with thsoe tickets very rarely actually look at the products that are ebing asked about, if they see "codes" and "preorder" they will give the "on-shipping" response, regardless of any unique ircumstances that may or may not have been arranged for that particular product, nor would they expet to be informed of it, as this would be a detour from Amazon's usual operating procedures.

TL;DR Amazon support ticket emans nothing ebcuse people who respond with those dont even look up information if all they see is keywords (try actually mentioning ircumstances surrounding that particular product bwefore emntioning the codes and whatnot, that way they may actually look into it). All in all, im sure CCP is at least trying to get the best possible resolution out of this, it just takes time, ebcause of the way people have to communicate.

*edit* sorry for spelling and maybe some halfway thoughts and hatnot, im tired, after a nap maybe ill come and tighten up some thinsg in the post if necessary.
Anshu Zephyran
Knavery Inc.
#145 - 2013-05-09 23:06:28 UTC
Nariya speaks wisdom. Eager as I am to get the promised codes, let's all try to have a little more patience.
IDGAD
The Scope
Gallente Federation
#146 - 2013-05-10 00:48:58 UTC
Fair enough, we shall wait until next week and see where things go. It would be nice to have that added 60 day time code that was supposedly "always there" but we shall see.
CCP Spitfire
C C P
C C P Alliance
#147 - 2013-05-10 11:14:31 UTC
Regarding the preorder codes: this is getting a bit embarrassing by now, but I'll do my best to sort things out ASAP. The whole setup is unfortunately not quite as straightforward as one would expect, and requires quite a bit of coordination between us and Amazon (and it doesn't help that we are practically on opposite sides of the world Smile )

IDGAD wrote:
Fair enough, we shall wait until next week and see where things go. It would be nice to have that added 60 day time code that was supposedly "always there" but we shall see.


The product page on Amazon has been already updated with that bit.

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
Cobreean Lassk
School of Applied Knowledge
Caldari State
#148 - 2013-05-10 13:28:35 UTC
Thanks Update!

much appreciated.


-Lassk
IDGAD
The Scope
Gallente Federation
#149 - 2013-05-10 14:38:42 UTC
Thank you for the update spitfire. It is also worth mentioning that the amazon order no longer lists the pre-order bonus thrasher and dust items.
Issler Dainze
Tadakastu-Obata Corporation
The Honda Accord
#150 - 2013-05-10 21:22:01 UTC
IDGAD wrote:
Thank you for the update spitfire. It is also worth mentioning that the amazon order no longer lists the pre-order bonus thrasher and dust items.


Spitfire,

Can we get a clarification on this recent change? So now Amazon orders do NOT get the pre-order bonus items??

Issler
Bex Stargazer
The Scope
Gallente Federation
#151 - 2013-05-10 22:30:32 UTC  |  Edited by: Bex Stargazer
So not only is the lack of pre-order items a little annoying…

I'll be honest and say that the 60 days of game time only being available for NEW accounts is kinda lame. I'd expect the ability to apply it to my existing character for the $150.
CCP Spitfire
C C P
C C P Alliance
#152 - 2013-05-10 23:22:51 UTC
IDGAD wrote:
Thank you for the update spitfire. It is also worth mentioning that the amazon order no longer lists the pre-order bonus thrasher and dust items.


It will be added back to the "Special Offers and Product Promotions" section once I'm absolutely sure that the codes went out. However, in practical terms it does not matter if you preorder now or later -- you'll get the preorder code in any case.

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
Tennoku
Mercury Nation
#153 - 2013-05-11 03:59:55 UTC
CCP Spitfire wrote:


It will be added back to the "Special Offers and Product Promotions" section once I'm absolutely sure that the codes went out. However, in practical terms it does not matter if you preorder now or later -- you'll get the preorder code in any case.


If it helps, I still have not received my codes.
Maximus Andendare
Stimulus
Rote Kapelle
#154 - 2013-05-11 07:11:59 UTC
CCP Spitfire wrote:
IDGAD wrote:
Thank you for the update spitfire. It is also worth mentioning that the amazon order no longer lists the pre-order bonus thrasher and dust items.


It will be added back to the "Special Offers and Product Promotions" section once I'm absolutely sure that the codes went out. However, in practical terms it does not matter if you preorder now or later -- you'll get the preorder code in any case.
seriously, can't I get some clarification on the Collector's Edition questions I had a few days ago? I can't find the answers anywhere on your website, and its holding up my decision to purchase it.

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IDGAD
The Scope
Gallente Federation
#155 - 2013-05-11 15:42:18 UTC
Maximus Andendare wrote:
CCP Spitfire wrote:
IDGAD wrote:
Thank you for the update spitfire. It is also worth mentioning that the amazon order no longer lists the pre-order bonus thrasher and dust items.


It will be added back to the "Special Offers and Product Promotions" section once I'm absolutely sure that the codes went out. However, in practical terms it does not matter if you preorder now or later -- you'll get the preorder code in any case.
seriously, can't I get some clarification on the Collector's Edition questions I had a few days ago? I can't find the answers anywhere on your website, and its holding up my decision to purchase it.


What is your question?

The general consensus now is that amazon orders will get EVERYTHING the EVE store orders get, however, our codes are being sent out a bit delayed since amazon, CCP, and whatever other parties involved did not exactly have their **** together in the first place. The current estimate is next week for us to get out codes.
Zieras
Project Chimera
#156 - 2013-05-12 02:00:21 UTC
Soo....

I was wondering. As i have been unable to find a _definite_ answer....

Is the Digital Items (Both Pre-Order and CE items all unlock-able on _existing_ accounts? :

Pre-Order
“Nefantar Thrasher” attack ship

Included in Box:
“The Golden Pod”, radiate luxury during your shipless excursions in this polished gold makeover of the iconic capsule

"Gnosis Battlecruiser Blueprint", a five-run blueprint copy of the impressive 10th Anniversary gift ship.

“Time Capsule”, in-game collectibles celebrating lore, memes and memorable moments

“Tash-Merkon Magnate”, the popular Amarr exploration frigate with a striking new skin



I gather from the talk here that the pre-order items are indeed unlockable on existing accounts.
But what about the other items? Will i be able to unlock them on my main account. As i have no desire to start a new account with "fancy gobbins" on it :)
IDGAD
The Scope
Gallente Federation
#157 - 2013-05-12 02:23:24 UTC
I am pretty sure everything but the 60 day code is redeemable on any active account. The golden pod would be kind of pointless if it could not be applied to your veteran account.
CCP Spitfire
C C P
C C P Alliance
#158 - 2013-05-12 06:01:15 UTC
Zieras wrote:
Soo....

I was wondering. As i have been unable to find a _definite_ answer....

Is the Digital Items (Both Pre-Order and CE items all unlock-able on _existing_ accounts? :


Yes, they are.

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
CCP Spitfire
C C P
C C P Alliance
#159 - 2013-05-12 06:08:23 UTC  |  Edited by: ISD Ezwal
Maximus Andendare wrote:
seriously, can't I get some clarification on the Collector's Edition questions I had a few days ago? I can't find the answers anywhere on your website, and its holding up my decision to purchase it.


If it's about the permanence of the Golden Pod, then I'll ask the development team to answer that question, but we will be releasing dev blogs with a lot of information about the Collectors Editiok and it's contents.


Fixed quote. ISD Ezwal.

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
Nariya Kentaya
Ministry of War
Amarr Empire
#160 - 2013-05-12 07:55:24 UTC  |  Edited by: Nariya Kentaya
CCP Spitfire wrote:
Maximus Andendare wrote:


seriously, can't I get some clarification on the Collector's Edition questions I had a few days ago? I can't find the answers anywhere on your website, and its holding up my decision to purchase it.


If it's about the permanence of the Golden Pod, then I'll ask the development team to answer that question, but we will be releasing dev blogs with a lot of information about the Collectors Editiok and it's contents. [/quote]


dat post.
dat quote.
dat spelling.

JK with ya, everyone here really appreciates your activity in this adn trying to handle it as quickly as you are.

*edit* derp i cant fix the quotes either.