These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE General Discussion

 
  • Topic is locked indefinitely.
 

Collectors Edition on Amazon

First post
Author
Previous Topic Next Topic
Nex apparatu5
GoonWaffe
Goonswarm Federation
#121 - 2013-05-06 02:10:07 UTC
CCP Spitfire wrote:
Right, so first of all sorry for the delayed response -- I just got back into the country this afternoon.

Second, nothing has changed in regard to our preorder bonus availability -- as I posted earlier in this thread, Amazon customers will get the same EVE and DUST items as those who buy from the EVE Store.

Third, the EVE preorder codes were supposed to go out to those who preordered the Collectors Edition on Amazon this week... but apparently didn't. Oops I'll find out the status of that tomorrow and post in this thread as soon as I have a definite ETA. But it is a question of logistics and not any changes to our policy, and should be sorted out as a matter of days,


That's all I was looking for, thanks.
Cobreean Lassk
School of Applied Knowledge
Caldari State
#122 - 2013-05-07 19:29:36 UTC
I just ordered mine from Amazon so I'm in....

*rolls dice*




-Lassk
Gogela
Epic Ganking Time
CODE.
#123 - 2013-05-08 05:50:48 UTC
Nex apparatu5 wrote:
CCP Spitfire wrote:
Right, so first of all sorry for the delayed response -- I just got back into the country this afternoon.

Second, nothing has changed in regard to our preorder bonus availability -- as I posted earlier in this thread, Amazon customers will get the same EVE and DUST items as those who buy from the EVE Store.

Third, the EVE preorder codes were supposed to go out to those who preordered the Collectors Edition on Amazon this week... but apparently didn't. Oops I'll find out the status of that tomorrow and post in this thread as soon as I have a definite ETA. But it is a question of logistics and not any changes to our policy, and should be sorted out as a matter of days,


That's all I was looking for, thanks.

Same. I was just checking in and I had planned a rant. It would have been just a rant though. I had come to terms with not getting any codes until Nov, though I would be miffed. It's awesome to hear we're actually going to get them. Thanks CCP! Apparently my *bittervet* pessimism is unfounded.

Signatures should be used responsibly...
3 14rate
Royal Amarr Institute
Amarr Empire
#124 - 2013-05-08 06:53:56 UTC
Okay, so I'm like 99% sure that the EVE store's CE did not contain game time when it was first released, but now lists a 60-day new account time code in its contents. The problem once again is that Amazon's page does not list this. As I'm pretty sure this is something that CCP have added to their site recently I'm sure this is just taking time to get through to Amazon so not trying to rant here, just seeking clarification from a blue bar dude please.
Sexy Cakes
Have A Seat
#125 - 2013-05-08 14:16:59 UTC
CCP Spitfire wrote:
Third, the EVE preorder codes were supposed to go out to those who preordered the Collectors Edition on Amazon this week... but apparently didn't. Oops I'll find out the status of that tomorrow and post in this thread as soon as I have a definite ETA. But it is a question of logistics and not any changes to our policy, and should be sorted out as a matter of days,


Inquiring minds need to know!

Not today spaghetti.
CCP Spitfire
C C P
C C P Alliance
#126 - 2013-05-08 15:23:04 UTC
3 14rate wrote:
Okay, so I'm like 99% sure that the EVE store's CE did not contain game time when it was first released, but now lists a 60-day new account time code in its contents. The problem once again is that Amazon's page does not list this. As I'm pretty sure this is something that CCP have added to their site recently I'm sure this is just taking time to get through to Amazon so not trying to rant here, just seeking clarification from a blue bar dude please.


Contents of the Collector's Edition (and the preorder bonuses) are exactly the same regardless of where you order the box. This bullet point (and some other information that is currently missing, e.g. the Mystery code) will be added to Amazon product page shortly.

Sexy Cakes wrote:
CCP Spitfire wrote:
... and post in this thread as soon as I have a definite ETA.[/b]


Inquiring minds need to know!


The day isn't over yet! But seriously, apologies for the delay again -- working to sort it out as soon as possible.

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
Sexy Cakes
Have A Seat
#127 - 2013-05-08 15:32:59 UTC
CCP Spitfire wrote:
3 14rate wrote:
Okay, so I'm like 99% sure that the EVE store's CE did not contain game time when it was first released, but now lists a 60-day new account time code in its contents. The problem once again is that Amazon's page does not list this. As I'm pretty sure this is something that CCP have added to their site recently I'm sure this is just taking time to get through to Amazon so not trying to rant here, just seeking clarification from a blue bar dude please.


Contents of the Collector's Edition (and the preorder bonuses) are exactly the same regardless of where you order the box. This bullet point (and some other information that is currently missing, e.g. the Mystery code) will be added to Amazon product page shortly.

Sexy Cakes wrote:
CCP Spitfire wrote:
... and post in this thread as soon as I have a definite ETA.[/b]


Inquiring minds need to know!


The day isn't over yet! But seriously, apologies for the delay again -- working to sort it out as soon as possible.



Thanks homie

Not today spaghetti.
CCP Spitfire
C C P
C C P Alliance
#128 - 2013-05-08 16:39:06 UTC
News from the front: the new customers should already be getting their EVE preorder codes. Existing orders will be processed (and the codes sent out) today. DUST codes will be also sent out today to both new and existing customers.

The product pages will be updated ASAP (hopefully also later today).

CCP Spitfire | Marketing & Sales Team @ccp_spitfire
Nariya Kentaya
Ministry of War
Amarr Empire
#129 - 2013-05-08 18:13:57 UTC
CCP Spitfire wrote:
News from the front: the new customers should already be getting their EVE preorder codes. Existing orders will be processed (and the codes sent out) today. DUST codes will be also sent out today to both new and existing customers.

The product pages will be updated ASAP (hopefully also later today).

You are a scholar and a gentlemen Spitfire, everyone here thanks you for getting on this.
Jad XI
Ministry of War
Amarr Empire
#130 - 2013-05-09 00:00:25 UTC
Well i bought it and havent gotten any codes. Also, the guy i spoke with on help chat did not know anything about it either.
Nariya Kentaya
Ministry of War
Amarr Empire
#131 - 2013-05-09 00:44:17 UTC
Jad XI wrote:
Well i bought it and havent gotten any codes. Also, the guy i spoke with on help chat did not know anything about it either.

yeah, 8:45 PM US Eastern here, no codes still, would it be maybe a further delay Spitfire? should we expect them tomorrow? Just want to know if something icky happened and if i need to start filing whatnots to have issues resolved.
Tennoku
Mercury Nation
#132 - 2013-05-09 03:13:25 UTC
No code for me yet either, but I do not think Amazon has taken my money either. Is there some problem perhaps with Amazon not fully processing orders yet since it's a pre-order?
Nariya Kentaya
Ministry of War
Amarr Empire
#133 - 2013-05-09 06:19:57 UTC
Tennoku wrote:
No code for me yet either, but I do not think Amazon has taken my money either. Is there some problem perhaps with Amazon not fully processing orders yet since it's a pre-order?

Amazon wont charge until its shipped when you buy preorders apparently.
Tennoku
Mercury Nation
#134 - 2013-05-09 06:24:45 UTC
Nariya Kentaya wrote:
Tennoku wrote:
No code for me yet either, but I do not think Amazon has taken my money either. Is there some problem perhaps with Amazon not fully processing orders yet since it's a pre-order?

Amazon wont charge until its shipped when you buy preorders apparently.


Yes, that's what I mean. Is this creating an issue for delivering pre-order codes?
Anshu Zephyran
Knavery Inc.
#135 - 2013-05-09 07:05:49 UTC
I haven't received my codes yet either.
Drachiel
Mercury LLC
#136 - 2013-05-09 07:15:57 UTC
This is on Amazon with free shipping!?

I know what I'm buying ...
CCP Spitfire
C C P
C C P Alliance
#137 - 2013-05-09 10:04:48 UTC
Jad XI wrote:
Well i bought it and havent gotten any codes. Also, the guy i spoke with on help chat did not know anything about it either.


OK, that's weird. Let me check what the hold-up is and get back to you.


CCP Spitfire | Marketing & Sales Team @ccp_spitfire
Sexy Cakes
Have A Seat
#138 - 2013-05-09 12:19:24 UTC
Tennoku wrote:
Nariya Kentaya wrote:
Tennoku wrote:
No code for me yet either, but I do not think Amazon has taken my money either. Is there some problem perhaps with Amazon not fully processing orders yet since it's a pre-order?

Amazon wont charge until its shipped when you buy preorders apparently.


Yes, that's what I mean. Is this creating an issue for delivering pre-order codes?


That would be my guess.

Not today spaghetti.
Sexy Cakes
Have A Seat
#139 - 2013-05-09 16:12:23 UTC
CCP Spitfire wrote:
News from the front: the new customers should already be getting their EVE preorder codes. Existing orders will be processed (and the codes sent out) today. DUST codes will be also sent out today to both new and existing customers.

The product pages will be updated ASAP (hopefully also later today).


24 hours later and nothing :(

Not today spaghetti.
Kali Justice
ROGUE SPADES
#140 - 2013-05-09 16:55:57 UTC  |  Edited by: Kali Justice
From Amazon Customer Service. Received Wed May 8th 7:39 pm.


********

Hello,

I understand your concern regarding the promotional code for the in game bonuses for "EVE: The Second Decade Collector's Edition".

I contacted and can confirm that the codes will be sent to via email as soon as your order is shipped.

I've checked and see that the game is scheduled to release on October 31, 2013 and the estimated delivery of your order is Tuesday, November 5, 2013 - Thursday, November 7, 201.

If you've any other concerns, please do write to us, we're always here to assist you.



[....etc, etc]

Best Regards,

-Ra hul

**********

Really?