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Returning customer and account banned in less than 30 hours

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05ricka06
Nova Atlantis
#1 - 2013-04-28 06:47:00 UTC
Hi @all,

Really I don't know what to do next, if to stay or to say bye bye again to this game.

After more than 1 year absence, and after the continuous flush of emails from CCP with offers to reactivate my accounts, finally I got tempted and did it.

I reactivated my main, then a second alt and then... got in troubles as I couldn't remember the name used for a third account, however I remembered the name of the char.

So from my main I filled a petition explaining the situation, and that that account was bought in the official section of this forum, so i haven't any CD key or any birthday date for it, but giving them rest of details, like email addresses used, etc...

The answer from GM was nothing but a copy and paste of the procedures stated in the help section. So again I did answer saying the account was bought in the forums official section.

In the meantime I recovered old backups and emails and found that on one of them they used my Account name, instead the char one, so I was finally able to reactivate the third account.

By that time my main got a new answer to the petition saying that selling accounts is forbidden in EVE and then I realized my spelling mistake, using the word "account" instead "char", but I think the GM could read between lines what was the problem and that nobody buying an account ilegally was going to be so stupid to say it to them.

Anyway, after that i just setup EVE client to my tastes, recovered EVEMon, EFT, etc... and went to sleep happy thinking of today playing again with all my alts.

This morning, when tried to connect I found my main account had been banned. No reason given. So only two chances, the colors combination I selected for my client is against EULA or CCP's GM, instead to try to help a returning customer in problems, thought he got a big criminal that buys/sells accounts on RMT market.

If i say that this char is the one I couldn't remember the account name, mostly of you will find the evidence as when and who bought it in the official section of characters bazaar, and so able to do GM job better than himself.

Thanks CCP for ruin my coming back experience, now regreeting of it.
Riot Girl
You'll Cowards Don't Even Smoke Crack
#2 - 2013-04-28 06:50:20 UTC
So file a petition and tell them they made a mistake. Making a thread like this will do you no favours.

Oh god.
Vertisce Soritenshi
The Scope
Gallente Federation
#3 - 2013-04-28 06:52:56 UTC
Hmmm...I won't chime in as there is no way to tell if you are being honest or not. I believe in giving people the benefit of the doubt though. I think this is something CCP should investigate further into to make sure they didn't jump the gun and make a mistake.

Be prepared for your thread to be locked for discussing petitions on the forums though.

Bounties for all! https://forums.eveonline.com/default.aspx?g=posts&m=2279821#post2279821
Emma Royd
Maddled Gommerils
#4 - 2013-04-28 06:54:20 UTC
So.....

YOU told a GM/DEV that you bought an account.

The GM decides to Ban the account since buying ACCOUNTS is against the EULA

And yet it's the GM's fault?



let me rephrase this in simple terms

YOU made a mistake in the word you wrote, so instead of putting in a petition explaining YOUR mistake you come bitching onto the forums.

Don't bother, the game doesn't need any more whiners thanks Twisted
mechtech
Ice Liberation Army
#5 - 2013-04-28 06:58:47 UTC  |  Edited by: mechtech
"and that that account was bought in the official section of this forum"

This is explicitly against the EULA, and has never been allowed in the character bazaar. Read the sticky in there.

Accounts may never change hands. Only character trades are allowed. All MMOs that I have played have this policy.

Sorry you had to find this out the hard way, but it's spelled out very clearly.
05ricka06
Nova Atlantis
#6 - 2013-04-28 06:59:20 UTC
Emma Royd wrote:
So.....

YOU told a GM/DEV that you bought an account.

The GM decides to Ban the account since buying ACCOUNTS is against the EULA

And yet it's the GM's fault?



let me rephrase this in simple terms

YOU made a mistake in the word you wrote, so instead of putting in a petition explaining YOUR mistake you come bitching onto the forums.

Don't bother, the game doesn't need any more whiners thanks Twisted


I am an old player of this game, so petition has been filled already.

I am not discussing a petition here, just informing to the community how some CCP staff read our petitions, getting sometimes separated words (and not everyone is english native speaker) and not all the issue.

As stated in my post, if you google a little, just a little, you can know if i am telling truth or not.
So Emma... you can apply to work as GM, you are the same, you just pick some words up, but not the real problem.
Ai Shun
#7 - 2013-04-28 07:11:14 UTC  |  Edited by: Ai Shun
Emma Royd wrote:
So.....

YOU told a GM/DEV that you bought an account.

The GM decides to Ban the account since buying ACCOUNTS is against the EULA

And yet it's the GM's fault?



let me rephrase this in simple terms

YOU made a mistake in the word you wrote, so instead of putting in a petition explaining YOUR mistake you come bitching onto the forums.

Don't bother, the game doesn't need any more whiners thanks Twisted


One would think that CCP would do a fair bit of investigating before banning somebody. Or do you just jump to conclusions based off what people tell you and react randomly as part of your normal, everyday life?

Honestly, who would expect a GM to have the power to ban somebody without doing any checks and balances based off what a player said! FFS.

I don't know why you were banned OP, but coming to the forums is not the correct way to approach this. You should have received an email that explains it to you, as I understand matters. However, as others have indicated, a mistake may have been made. If you are innocent as you profess, contact CCP through the petition mechanism and see what comes of it.

The vast majority that come here protesting their innocence ... well. Let's just say that if you're one of them, may the camels and fleas of a thousand ... wait. How does that go again? Anyway. Infestations. Lots of infestations.
sci0gon
Kaira Innovations
#8 - 2013-04-28 07:13:38 UTC
I think the issue here is clear, you made a mistake with your wording and they dropped the hammer on you due to that. The only option you have, is to proof read your petitions to make sure they come across as you want them too. I take it English isn't your primary language hence the "bought account phrase" used of bought character. If you have anyone you know who is good at English and can understand your primary language it might be best to get them to help you too so that its wrote as clearly and understandable as possible.

Also I really wouldn't say that the GM/DEV team who answer the petitions have issues with understanding them as I myself only recently came back from a long break myself not to long ago too and filed 2 petitions due to a few things I saw / forgot. Even though the response time is a lot more slow compared to what it used to be in them handling the petitions they did actually respond properly and not the with the automated responses. They took the time to make sure they got a good idea of the issues I had and did there best to help me resolve them.
Bad Messenger
Rehabilitation Clinic
#9 - 2013-04-28 07:14:44 UTC
CCP quality customer support strikes again.
Emma Royd
Maddled Gommerils
#10 - 2013-04-28 07:24:08 UTC
05ricka06 wrote:

I am an old player of this game, so petition has been filled already.

I am not discussing a petition here, just informing to the community how some CCP staff read our petitions, getting sometimes separated words (and not everyone is english native speaker) and not all the issue.

As stated in my post, if you google a little, just a little, you can know if i am telling truth or not.
So Emma... you can apply to work as GM, you are the same, you just pick some words up, but not the real problem.


The GM did his job properly (the safest method is Ban first, investigate later)

I have some sympathy for you, you made an honest mistake in the word you typed in the petition but coming on the forum bitching about how it's spoiled your return to eve will only end bad for you.

Wait for your petition to be sorted, bearing in mind it's sort of a busy time for CCP at the moment so things will take a little longer to answer (Fanfest running, 10th anniversary etc, Odyssey due in a couple of weeks)

Have some patience.
Lipbite
Express Hauler
#11 - 2013-04-28 07:53:12 UTC  |  Edited by: Lipbite
You confused CCP's police for support due to wrong name of "service". I believe first thing they do is "scanning" of mails for ban and punishment reasons.

Explain situation and escalate to next level if needed.

Also avoid using "police" in the future.
Prince Kobol
#12 - 2013-04-28 07:58:27 UTC
Emma Royd wrote:


The GM did his job properly (the safest method is Ban first, investigate later)


Have some patience.


No No No No No No No..


Ban first ask question later is not the best method.. it is the worst method. The kind of companies who do this are nothing more then lazy bums who couldn't give a damn about their customers.. the likes of EA for example.

You do not ban players account first and then decided if he\she is guilty.

You investigate first and only ban the player if and when your sure.

Nothing is guaranteed to **** off your players base more then if you start banning people with no investigation first.
Solstice Project
Sebiestor Tribe
Minmatar Republic
#13 - 2013-04-28 08:12:20 UTC  |  Edited by: Solstice Project
Prince Kobol wrote:
You do not ban players account first and then decided if he\she is guilty.

Well look at that.
"You do not" ... well ... look at reality, mister.
You don't define how things get done.

They ban first and ask later ... they can do that all day ...
... they have the right to do so ... and that's the bottom line.

So ... "you" do. They do. Period.

Quote:
You investigate first and only ban the player if and when your sure.
No you don't, because it's bull.
They don't either, because it's bull.

Ban first, tell the player, investigate.
Without the ban, the player can tamper/hamper investigations.

Assuming everybody is innocent first is bullshit. This would give too much time
trying to hide trails, launder money, whatever ... thus the account is banned.

And spare me any idiocy containing irrelevant reallife comparisons, thank you.

That's all there is to it. If you sissies make such a huge issue out of that,
then that's definitely not their problem, even if you can't stop believing it is.
Teven Noziroh
DED Drug Enforcement Department
#14 - 2013-04-28 08:16:18 UTC
Prince Kobol wrote:
Emma Royd wrote:
The GM did his job properly (the safest method is Ban first, investigate later)


Have some patience.
No No No No No No No..

Ban first ask question later is not the best method.. it is the worst method. The kind of companies who do this are nothing more then lazy bums who couldn't give a damn about their customers.. the likes of EA for example.

You do not ban players account first and then decided if he\she is guilty.

You investigate first and only ban the player if and when your sure.

Nothing is guaranteed to **** off your players base more then if you start banning people with no investigation first.
When the issue is account disputes, or if there is possible account hacking involved; MMO best practice is to shut down access to the account so it can not be stripped, characters deleted, used for RMT, etc. etc.
Utremi Fasolasi
La Dolce Vita
#15 - 2013-04-28 08:17:10 UTC
05ricka06 wrote:

By that time my main got a new answer to the petition saying that selling accounts is forbidden in EVE and then I realized my spelling mistake, using the word "account" instead "char", but I think the GM could read between lines what was the problem and that nobody buying an account ilegally was going to be so stupid to say it to them.


1. I don't see any reason not to take someone at their plain word especially when the same verbal "mistake" was made twice like you said. The GM was just doing their job. Account and character are completely different and everyone knows that, in several languages.

2. You would be surprised how many guilty people blurt out their sins in various freudian slips to customer service of all kinds.

3. If I was the overworked GM I probably would not believe you if you came back with a changed story. But if they can simply see the account was always accessed from the same IP for example then your case is easier to make.

Hope you can get it straightened but jeez...

A first offense though is usually just a 30 day ban though?
Teven Noziroh
DED Drug Enforcement Department
#16 - 2013-04-28 08:20:39 UTC
Utremi Fasolasi wrote:
A first offense though is usually just a 30 day ban though?
Permaban for these kind of things, but they will sort it out if there is nothing fishy going on.
Pwnzer
Doomheim
#17 - 2013-04-28 08:23:07 UTC
It will take about 30 days to straighten out anyhow.

The biggest favor you can do for yourself if you want to play this game and get your account back is to be chill and be articulate.

Don't b*tch at them and don't act like a b*tch.
Indahmawar Fazmarai
#18 - 2013-04-28 08:23:55 UTC
Well, if i was a GM and someone told me something utterly stupid as in "i broke the EULA, bought an account, help me" i would first inform him that buying accounts it's forbidden but characters can be bought isntead, so he had a chance to explain himself, specially if something in his data (FAi, his real name) hinted that english is not his first language and so maybe in one of the 3,000 living languages in the world, "account" and "character" are similar words and can be easily mistranslated to English.

But then, maybe there are procedures and a GM is authorized to ban upon suspicion of fool play no matter how silly the suspicion is, specially if his abbility for lateral thinking is surpassed by a brick's.
Octoven
Stellar Production
#19 - 2013-04-28 08:24:30 UTC
Emma Royd wrote:
05ricka06 wrote:

I am an old player of this game, so petition has been filled already.

I am not discussing a petition here, just informing to the community how some CCP staff read our petitions, getting sometimes separated words (and not everyone is english native speaker) and not all the issue.

As stated in my post, if you google a little, just a little, you can know if i am telling truth or not.
So Emma... you can apply to work as GM, you are the same, you just pick some words up, but not the real problem.


The GM did his job properly (the safest method is Ban first, investigate later)

I have some sympathy for you, you made an honest mistake in the word you typed in the petition but coming on the forum bitching about how it's spoiled your return to eve will only end bad for you.

Wait for your petition to be sorted, bearing in mind it's sort of a busy time for CCP at the moment so things will take a little longer to answer (Fanfest running, 10th anniversary etc, Odyssey due in a couple of weeks)

Have some patience.


I completely disagree with that statement. It is much better to go through logs and do an investigation before slapping the ban sticker on the account.

However to the OP, talking about disgruntled accounts and disputes with a GM is a no-no on the forums and you could be banned here for doing that too. Infact a mod should be locking this thread about..........now
Emma Royd
Maddled Gommerils
#20 - 2013-04-28 08:28:15 UTC
Believe me, I would much rather they ban a player the very instant they suspect some foul play such as exploits, client manipulation, or any other form of cheating or breaking of the rules than to spend a few days figuring it out before they ban them.

I'm not saying that the OP was cheating in any form, but the policy of ban first is the correct one in a game like eve.

Player A discovers an exploit that gets him a nice fat wallet, he then tells player B under secrecy.

Player B uses the method and gets himself a nice fat wallet too, and tells player C under secrecy.

Player C is a blabbermouth and types it in corp chat, which then gets pasted into alliance chat.

So now Players D-Z are doing the exploit.


So while CCP are waiting for the right time to ban Player A, remove the assets and isk, they now have a huge amount more work to do working out who has used the exploit, what isk has been generated, what assets have been purchased, where the assets have gone etc.


Yes it must suck to be banned for what seems like such a trivial matter as an incorrect word in a petition but you've not played for a while, another few days while the matter is investigated won't harm.
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