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EVE New Citizens Q&A

 
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New to forums, New to rules, Told to break the rules.

First post
Author
Aoi Kita
Pator Tech School
Minmatar Republic
#1 - 2013-04-19 01:41:19 UTC
I recently joined the EVE Universe, as well as just recently started snooping around the forums and news updates that are broadcast on the game's launcher/patcher. However upon reading the new rules I suddenly became worried about a piece of hardware I use that is a bannable offence for having.

My keyboard which includes macro keys, which is explicitly disallowed by the EULA. Not to spawn more threads or extra threads, but I feel that I needed somebody's assistance. I read through much of the thread it was brought up in, however the answer given was NOT an answer that is acceptable to me. As it was not an answer to how the EULA actually applies to this keyboard.

The answer received is as Follows

CCP wrote:
I'm typing on a G15 right now. If you turn your keyboard into a bot, we'll deal with that, but otherwise you are perfectly safe.


I reported the post immediately because it was of concern to me that a member of the company here would actually encourage violating their EULA. However the EULA is just vague enough for it to ban my keyboard and it's accompanying macro software, considering the definition of "turning your keyboard into a bot" is actually not difficult and actually is the reason I feel these gaming keyboards are further pushed into the realm of "Bannable Offence". I understand that that thread was filled with concern for another part of the game (to which I don't fully know much of because I've never heard of the software or, now banned, data retrieving methods).

I am not trying to throw the poster under the bus, nor will I actually say who it was. I left the report for the company to deal with the possibly rouge employee. But I would really like a clear statement that Gaming keyboards with Macro keys and software are in fact allowed and the reason why the wording in the EULA would not cover using these in conjunction with EVE.
ShahFluffers
Ice Fire Warriors
#2 - 2013-04-19 02:05:39 UTC  |  Edited by: ShahFluffers
General rule of thumb:

- if you have a program or piece of hardware that automates and/or performs actions without any human input... it's banned.

- if you have a program or piece of hardware that assists and/or duplicates actions with human input... it's allowed.

edit: the EULA is purposefully vague so that CCP has "wiggle room" to make judgement calls on what is and isn't kosher and/or to make modifications to this rule in the future (should the need ever arise).
Right now, the above points are more or less the policy that CCP follows.
mkint
#3 - 2013-04-19 02:31:02 UTC
*having* the keyboard is not breaking the eula.

Using the keyboard to cheat (i.e. automate gameplay) is.

Maxim 6. If violence wasn’t your last resort, you failed to resort to enough of it.

Aoi Kita
Pator Tech School
Minmatar Republic
#4 - 2013-04-19 03:01:51 UTC
Thank you for your responses, however it cannot be proved that these macro enabled keyboards are being used to automate any in game processes, nor can it be proved that it is not assisting in gameplay at all. As I have no intention to use the keyboard to completely automate any action (as in AFK grinding).

The software built into the keyboard is always being used, and sadly the EULA is worded in a way that would describe that simply owning, and leaving connected, a keyboard with the macro software built in would, in fact, violate the terms laid out. This would require me to remove the keyboard from the computer in order to play.

This is why I need to hear the official statement from CCP and how using the keyboard would not violate the EULA, as subscribing for the game to get banned for using the only keyboard I care to use is not going to work for me.

Currently, it is clearly laid out to me that simply leaving connected the keyboard violates the EULA and is punishable by a ban with no refund of play time. The answer "as long as you don't use it" is not protected from the EULA since it is not described in whole or in part by their wording.
Equus
Republic Military School
Minmatar Republic
#5 - 2013-04-19 03:15:18 UTC
Aoi Kita wrote:
Thank you for your responses, however it cannot be proved that these macro enabled keyboards are being used to automate any in game processes, nor can it be proved that it is not assisting in gameplay at all. As I have no intention to use the keyboard to completely automate any action (as in AFK grinding).

The software built into the keyboard is always being used, and sadly the EULA is worded in a way that would describe that simply owning, and leaving connected, a keyboard with the macro software built in would, in fact, violate the terms laid out. This would require me to remove the keyboard from the computer in order to play.

This is why I need to hear the official statement from CCP and how using the keyboard would not violate the EULA, as subscribing for the game to get banned for using the only keyboard I care to use is not going to work for me.

Currently, it is clearly laid out to me that simply leaving connected the keyboard violates the EULA and is punishable by a ban with no refund of play time. The answer "as long as you don't use it" is not protected from the EULA since it is not described in whole or in part by their wording.


You are reading way too much into the EULA, you will not be banned for using a keyboard that has macro ability, macro'ing or 'botting' is automated play without need for your input, or any other action either than to start it. I have no other proof either than to say that I have a G15, a G13, and a programmable mouse.

Relax, don't read anything into the EULA that is not explicitly stated, use common sense and you will be fine.
ShahFluffers
Ice Fire Warriors
#6 - 2013-04-19 03:29:53 UTC  |  Edited by: ShahFluffers
If you still have concerns I suggest you write a petition in-game. It should be under the "Help" option.

Be aware that petitions usually take a few days... some as much as a week.

I'm betting longer though as Goonswarm's annual "Burn Jita" event is in full swing and lots of carebears were probably caught unaware... they'll be clogging up the petition system with "MY SHIP WAS DESTROUDED!!! I WANT REIMBURSEMENTS!! THIS UNFAIR!!! WAARRGGBBBGGBLLLLEEE!!!!"
dark heartt
#7 - 2013-04-19 03:39:13 UTC  |  Edited by: dark heartt
So I'm assuming that you are referring to this part of the EULA?

Quote:
You may not use your own or any third-party software, macros or other stored rapid keystrokes or other patterns of play that facilitate acquisition of items, currency, objects, character attributes, rank or status at an accelerated rate when compared with ordinary Game play. You may not rewrite or modify the user interface or otherwise manipulate data in any way to acquire items, currency, objects, character attributes or beneficial actions not actually acquired or achieved in the Game


If so, then you are perfectly fine. I have a G15 myself, and I use the macro keys for certain things (alt+f1 presses and the like), however I am at the keyboard the entire time, and it doesn't facilitate anything faster than normal gamplay, so there is no bannable offense here.

The wording clearly states what macros can and cannot be used (ie: accelerating play to acquire items faster than normal). It in no way says that having this item plugged into your computer and the software for it running is a bannable offense (that would be truly ridiculous), so stop trying to read more into the wording that is actually there.

EDIT:
Aoi Kita wrote:

I reported the post immediately because it was of concern to me that a member of the company here would actually encourage violating their EULA. However the EULA is just vague enough for it to ban my keyboard and it's accompanying macro software, considering the definition of "turning your keyboard into a bot" is actually not difficult and actually is the reason I feel these gaming keyboards are further pushed into the realm of "Bannable Offence". I understand that that thread was filled with concern for another part of the game (to which I don't fully know much of because I've never heard of the software or, now banned, data retrieving methods).


This may come across as harsh, but if you actually think that what was said supports someone violating the EULA, then you may have issues. Gaming keyboards will never be a bannable offence (I could imagine the riots in Jita now), and you will only ever be banned if CCP have enough evidence to ban you. They don't just hand bans out willy nilly without checking the reports first.

Edit again:

CCP Peligro wrote:
Ishihiro tanaka wrote:
Selena Na'sharr wrote:
What's the position on gaming keyboards with macro-capabilities, such as the Logitech G15? Its driver inherently supports some level of user-initiated automation. (in short, do I need to look for a new keyboard? :))


This ^^ needs an answer.


I'm typing on a G15 right now. If you turn your keyboard into a bot, we'll deal with that, but otherwise you are perfectly safe.


Found you. That question has nothing to do with breaking the Eula, it merely asks if you need to look for a new keyboard. That was the most direct answer CCP Peligro could give to stop the :tinfoil:
Mara Rinn
Cosmic Goo Convertor
#8 - 2013-04-19 10:22:39 UTC
Also worth noting that getting the okay from CCP to use the G15 keyboard with programmable macro keys doesn't mean you're allowed to use that keyboard to produce a macro which will keep repeating the same keystroke sequence over and over again endlessly.

I would also dare to suggest that simply having a G15 connected doesn't mean that CCP is okay with you using that other hardware or software which is automating your belt ratting operations.
J'Poll
School of Applied Knowledge
Caldari State
#9 - 2013-04-19 10:39:13 UTC
Mapping a macro to:

Repeat an action every 'x' seconds (for instance a cap booster) : NOT ALLOWED.
Make a macro that involves logic equations (IF, THEN, AND, OR, etc.) : NOT ALLOWED.

Using a macro to activate a midslot (normally its Shift + F1-8) : Allowed as it doesnt change the gameplay or reaction time.

I used a keyboard with G keys on it in the past. I had stuff like drone control and cargo windows mapped on it.

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Velicitia
XS Tech
#10 - 2013-04-19 11:18:09 UTC
J'Poll wrote:
Mapping a macro to:

Repeat an action every 'x' seconds (for instance a cap booster) : NOT ALLOWED.
Make a macro that involves logic equations (IF, THEN, AND, OR, etc.) : NOT ALLOWED.

Using a macro to activate a midslot (normally its Shift + F1-8) : Allowed as it doesnt change the gameplay or reaction time.

I used a keyboard with G keys on it in the past. I had stuff like drone control and cargo windows mapped on it.


This.

I have the G15 (19?) KB myself. Made up some weird keybindings to open market, open fitting, open cargo, open nearest POS fuelbay, etc (pretty much all the "hey this could be useful" keybindings that aren't mapped in the client by default). Same went for the programmable mouse buttons, although those ones were more in-space orientated. (e.g. one right under my thumb is ALT+F1 so I can pulse a MWD)

One of the bitter points of a good bittervet is the realisation that all those SP don't really do much, and that the newbie is having much more fun with what little he has. - Tippia

Arcaus Rotrau Romali
Empyrean Enterprise Conglomerate
#11 - 2013-04-19 13:07:10 UTC
Input devices with programmable keys, G-series keyboards, gaming mice, keypads, and their associated software to do so are not against the EULA or bannable offenses, using them to automate your gameplay is.
Ilkahn
Ideal Mechanisms
#12 - 2013-04-19 13:15:38 UTC
Aoi Kita wrote:
..;.....

The answer received is as Follows

CCP wrote:
I'm typing on a G15 right now. If you turn your keyboard into a bot, we'll deal with that, but otherwise you are perfectly safe.


I reported the post immediately because it was of concern to me that a member of the company here would actually encourage violating their EULA. However the EULA is just vague enough for it to ban my keyboard and it's accompanying macro software, considering the definition of "turning your keyboard into a bot" is actually not difficult and actually is the reason I feel these gaming keyboards are further pushed into the realm of "Bannable Offence". I understand that that thread was filled with concern for another part of the game (to which I don't fully know much of because I've never heard of the software or, now banned, data retrieving methods).

I am not trying to throw the poster under the bus, nor will I actually say who it was. I left the report for the company to deal with the possibly rouge employee. But I would really like a clear statement that Gaming keyboards with Macro keys and software are in fact allowed and the reason why the wording in the EULA would not cover using these in conjunction with EVE.


1. You should never repost what CCP tells you.
2. They did answer your question.
3. It's fairly obvious to me by reposting this that your intent is to automate your game for a combat edge, not enhance market, fitting, or mundane features.
4. If you have to ask, it's not legal. Don't do it.
Arcaus Rotrau Romali
Empyrean Enterprise Conglomerate
#13 - 2013-04-19 16:29:17 UTC
It was posted in another thread not from a petition so I think he's okay on #1.
Baggo Hammers
#14 - 2013-04-19 17:34:26 UTC
One has to be fairly thick to not understand macros vs unattended botting. Another troll post on a tired subject.

If you don't know where you're going, any road will take you there.

ISD LackOfFaith
ISD Community Communications Liaisons
ISD Alliance
#15 - 2013-04-19 18:46:32 UTC  |  Edited by: ISD LackOfFaith
Addressing some of the points in the thread:

1. The GM's approach to interpreting the EULA with regards to macro-capable hardware or keyboard shortcuts is and has always been that as long as the actions are all caused by human input and the hardware/software does not initiate input or make decisions on its own, it's fine. It is in this spirit that people using multiboxing tools, keyboard macros, etc., are fine. There are some good rules of thumb in this thread on how to know which side of this line you are on.

However, this is not official policy and merely a "convention" by GMs. Different interpretations of the EULA can rule the stuff above as illegal. As such, if you need real confirmation of EULA interpretation, I suggest you file a petition for an official answer. Use the "Rules & Policies - EULA & Terms of Service" category.

2. The quote from CCP Peligro is legit and from a public forum post, therefore it is not a rule violation to quote it.

3. In general when the rules of Eve are involved, it is always better to be safe than sorry. While it is good to ask the forum community, an official real GM answer is really the end-all answer. Use the petition system, and be patient.

Lastly... This is not an official answer. ISD CCL do not set, enforce, or interpret the EULA/ToS. This is merely me trying to put available info together in a coherent post. Hope it helped!

ISD LackOfFaith

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to Eve Mail or anything other than the forums.