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Retaining new players, the non-new player pov.

Author
Georgina Parmala
Science and Trade Institute
Caldari State
#81 - 2013-04-10 21:50:27 UTC
NARDAC wrote:

I stuck with the game because I had real world co-workers that served as great mentors. Unless they already have friends in the game, where is the typical new player going to get that?

To bring this back closer to the topic

I spent my first month mining and reading. My head was exploding from information overload, even as an experienced gamer. After a bit over a month I joined a small corp. I guess I got really lucky, they're good guys that come from various walks of EvE. Whatever I wanted to try to do, there was someone who had experience with it and was willing to give me advice (tainted by their personal experience) and support in getting started. But corps like this are rare from what I see. EvE is so complex in so many ways, it's the blind leading the blind.

But the key point here is I got most of the information myself through google fu. Corps just give you people, to do stuff you want to do, with. Expecting strange people to hold your hand through EvE in a random corp is just asking to get scammed.

NARDAC wrote:
I was able to get into good fleets and trusted corps, because I had co-workers that had been playing for years and ran a trusted corp. Where is the typical new player going to get that?

And why is it so hard for a new player to get into a good PvP situation? Because of all the damage they can do with AWOXing, spying, thievery, scamming.

And not just "can do" massive damage. Happens all the time in this game.

And, it is not a rare occasion that you find a new player looking to do harm. It is well over half of people claiming to be new players, that are actually asshat alts looking to do harm.

The damage they can do can be easily avoided, or at least severely mitigated with proper screening and careful role management. The reason they can and do massive damage is lazy and inexperienced CEO's/Directors. That invite them and give them starbase config and access to everything in corp offices two hours in.

The problem isn't pretend noobs griefing. It's legitimate noob CEO's letting it happen. The more I think about it, the more I agree that founding and running a corp should be a privilege, not a right. Though I don't know that arbitrary Corp Management skill points should necessarily be the method of determining that.

The fact a new member can turn on and blow up the FC, or reveal the fleet location is hardly the big roadblock to a noob finding PvP. Worst that can happen is someone hotdrops your fleet, of ships that you were ready and willing to loose anyway. PvP corps are not as concerned about a random noob they brought along in a frig engaging in friendly fire. That's for the bears to worry about when the new recruit starts shooting their Orca in a belt or a 4 Bil Mach in a mission.

NARDAC wrote:
Why the low retention rate? Because the new player experience really sucks, for someone that wants to PvP, but doesn't have contacts in the game.

It isn't as hard for a carebear to find a good corp looking to take them in, however.

Perhaps that explains the high % of carebears in the game. They have a higher retention rate because it is easier for them to find a carebear corp willing to take them in, then it is for a PvPer to find a good PvP corp willing to take them in.


This I can mostly agree with. It's easy to pick up the game and start carebearing. More aggressive play styles require you getting a foothold with some people to join up with. Because skill points and lack of experience hold you back from solo work. But is it really that hard to find RvB, Brave Newbies or faction warfare or a willing null corp as a noob looking to shoot people? Is it the reason for the low retention rate? Or are so many of the people who try this game simply not interested in what it has to offer? Or are they simply overwhelmed by the learning curve and give up before they find the aspect they would have enjoyed?

Do they join a corp that helps them explore one aspect they find out they don't enjoy? Then get stifled, feeling too obliged to leave the corp and try something new? This last point takes us back to where this all started a few threads ago. Bear corps that falsely advertise they PvP on their recruitment poster. Then convince a player who joined looking to PvP that he can't. Because (Skill Points / Money / Boogeyman / Blobs / Slavedriver Overlords).

Science and Trade Institute [STI] is an NPC entity and as such my views do not represent those of the entity or any of its members

https://forums.eveonline.com/default.aspx?g=posts&t=276984&p=38

NARDAC
Republic Military School
Minmatar Republic
#82 - 2013-04-10 22:20:26 UTC
Georgina Parmala wrote:

The damage they can do can be easily avoided, or at least severely mitigated with proper screening and careful role management. The reason they can and do massive damage is lazy and inexperienced CEO's/Directors. That invite them and give them starbase config and access to everything in corp offices two hours in.



My corp just had to pay out 2.3 billion ISK to a blue.

Despite what we thought was careful screening, we let in a year-old toon that put a point on a friendly ratting carrier and held it while a fleet of reds came into system to blow it up.


Where is the role management option that says a new member of the corp can't awox via blue point, a blue?

Hint, there isn't.


It isn't just lax screening and poor role management that allows corp mates to cost you lots of ISK!
Georgina Parmala
Science and Trade Institute
Caldari State
#83 - 2013-04-10 22:22:21 UTC
NARDAC wrote:
These are not recommendations, but some options could be as simply as making shooting corp mates a non-criminal act upto the CEO's configuration, or modifying the safety mechanism such that you can't shoot, warp scramble, sensor damp, etc. a corp or alliance blue.

Somehow, I don't think you've thought out these suggestions from an EvE point of view.

Situation A:
I get someone in corp and shoot at them, make them want to shoot at me. Then I dock and change the rules while they are too mad to pay attention, undock and watch them get concorded. Collect loot salvage and tears. Make sure to give them roles so they can't drop corp.

Situation B:
I make Corp A and Corp B. Set Corp B to blue. Get targets into corp A, Combat alt to Corp B. Set the rules so members of Corp A can't shoot Corp B. Now they can't even defend themselves while I gank them. Pirate

As Monk said earlier in the thread,
Psychotic Monk wrote:
I also get every tool that you get

Science and Trade Institute [STI] is an NPC entity and as such my views do not represent those of the entity or any of its members

https://forums.eveonline.com/default.aspx?g=posts&t=276984&p=38

Inxentas Ultramar
Ultramar Independent Contracting
#84 - 2013-04-10 22:33:47 UTC
I will put it more plainly then. Today I took out a Rifter in lowsec, pointed the pod, and turned it into goo because he did not accept my convo invitation. On top I put a nice fat bounty of 1M. That's a kick in the newbro's nuts right? Wrong. Nine out of ten newbies will convo me, ask WTF happened, and how can I prevent that? Seldom there is a knee-jerk emotional reaction. There is genuine will to understand the basic fundamentals of PVP in most people.

Do I have to tolerate being called immoral for playing the part of the pirate? Or because I deny invaders the chance to nibble at the anomalies I require to fill the wallets of hisec industrialists with my purchases? Or because I bump the systems 'kills' stat to attract actual pvp-ers? No, space piracy is clearly developer intent and just a game mechanic, and frankly I feel tad offended by the OP.

Just a tad Cool don't worry, I have better applications for my ill-gotten ISK then bountying forum users. I just want to make the point come across that people might react strongly if you come across as accusing all dem ebil piwates as immoral people. Most really aren't, and if you bothered to ask to their motivations you'd find decent folk pretty much RP-ing immoral people, because yes, its fun to play the villain. And turning a curious newbie into a villain too is even more fun, and if you can't see that being a positive in the retaining-players-discussion (apart from a badass survivalist universe) then I don't know what to say anymore. Yarr? It used to mean something.
NARDAC
Republic Military School
Minmatar Republic
#85 - 2013-04-10 22:36:22 UTC
Georgina Parmala wrote:
Do they join a corp that helps them explore one aspect they find out they don't enjoy? Then get stifled, feeling too obliged to leave the corp and try something new? This last point takes us back to where this all started a few threads ago. Bear corps that falsely advertise they PvP on their recruitment poster. Then convince a player who joined looking to PvP that he can't. Because (Skill Points / Money / Boogeyman / Blobs / Slavedriver Overlords).


Maybe I'm naive, but I just haven't seen that much.

I have seen.. we'd rather not have you in our combat fleet until you've spent some time training, so meet us back here Wednesday night at 8PM and we'll do some fleet op, session change mechanic, and aggression timer training. Once we're sure you have the basics, then you can join the roam....


Heck, I've even seen corps that expect you to do these training sessions 3-4 times, just to give them time to judge activity level to judge whether or not they think you are just an alt.

And I've seen, the people that war dec'ed us this time are just too big and well skilled for us. We're going to have to stay docked up this week, but let's jump on the test server and get some practice.
NARDAC
Republic Military School
Minmatar Republic
#86 - 2013-04-10 22:38:14 UTC
Inxentas Ultramar wrote:
I will put it more plainly then. Today I took out a Rifter in lowsec, pointed the pod, and turned it into goo because he did not accept my convo invitation. On top I put a nice fat bounty of 1M. That's a kick in the newbro's nuts right? Wrong. Nine out of ten newbies will convo me, ask WTF happened, and how can I prevent that? Seldom there is a knee-jerk emotional reaction. There is genuine will to understand the basic fundamentals of PVP in most people.



9 out of 10? Exaggerate much?
Georgina Parmala
Science and Trade Institute
Caldari State
#87 - 2013-04-10 22:40:06 UTC
NARDAC wrote:

My corp just had to pay out 2.3 billion ISK to a blue.

Despite what we thought was careful screening, we let in a year-old toon that put a point on a friendly ratting carrier and held it while a fleet of reds came into system to blow it up.

Where is the role management option that says a new member of the corp can't awox via blue point, a blue?

Hint, there isn't.

It isn't just lax screening and poor role management that allows corp mates to cost you lots of ISK!

Fair enough. But how long was the guy in corp before it happened? Wasn't the pilot at least a little suspicious of a new guy in local when he went solo ratting in a carrier? Doesn't your alliance have a holding corp for new recruits to help identify them and avoid such things?

Science and Trade Institute [STI] is an NPC entity and as such my views do not represent those of the entity or any of its members

https://forums.eveonline.com/default.aspx?g=posts&t=276984&p=38

Inxentas Ultramar
Ultramar Independent Contracting
#88 - 2013-04-10 22:42:44 UTC  |  Edited by: Inxentas Ultramar
NARDAC wrote:
Inxentas Ultramar wrote:
I will put it more plainly then. Today I took out a Rifter in lowsec, pointed the pod, and turned it into goo because he did not accept my convo invitation. On top I put a nice fat bounty of 1M. That's a kick in the newbro's nuts right? Wrong. Nine out of ten newbies will convo me, ask WTF happened, and how can I prevent that? Seldom there is a knee-jerk emotional reaction. There is genuine will to understand the basic fundamentals of PVP in most people.



9 out of 10? Exaggerate much?


No, I don't. OK, I'll admit I didn't keep track that exactly but most really do. Most will accept the convo. After that convo, most will want to join my corp. I recruit this way. And havent had the pleasure of being awoxed. But when it happens, kudos, it means someone out there thinks you are worthy enough to grief.
Skeln Thargensen
Doomheim
#89 - 2013-04-10 22:45:11 UTC  |  Edited by: Skeln Thargensen
nvm

forums.  serious business.

Skeln Thargensen
Doomheim
#90 - 2013-04-10 22:47:25 UTC
.

forums.  serious business.

Psychotic Monk
Sebiestor Tribe
Minmatar Republic
#91 - 2013-04-10 23:01:24 UTC
As a very slight tangent:

OP, I'm a gamer that enjoys the interaction of complex systems, treating the obstacles in my path as a puzzle, winning or losing in unexpected ways and playing competitively in a way that includes tangible loss.

It was my understanding that this was essentially the only game that met my wants, and I and many players like me have come here to play in this way. We have good evidence that the game was built with this in mind and design with this in mind has increased subscriptions slowly but steadily over the course of the one of the longest lifetimes of any game in the MMO landscape.

If I am wrong and this game should be for everyone, what game should I be playing and how long will it be before you come demanding that game be changed to suit everyone, too?
Vaju Enki
Secular Wisdom
#92 - 2013-04-10 23:36:33 UTC
Psychotic Monk wrote:
As a very slight tangent:

OP, I'm a gamer that enjoys the interaction of complex systems, treating the obstacles in my path as a puzzle, winning or losing in unexpected ways and playing competitively in a way that includes tangible loss.

It was my understanding that this was essentially the only game that met my wants, and I and many players like me have come here to play in this way. We have good evidence that the game was built with this in mind and design with this in mind has increased subscriptions slowly but steadily over the course of the one of the longest lifetimes of any game in the MMO landscape.

If I am wrong and this game should be for everyone, what game should I be playing and how long will it be before you come demanding that game be changed to suit everyone, too?


Themeparkers kill sandbox games.

The Tears Must Flow

Sevastian Liao
DreamWeaver Inc.
#93 - 2013-04-10 23:56:13 UTC  |  Edited by: Sevastian Liao
Jace Errata wrote:
Players come in wanting to get involved with the whole large-scale politics thing. They fly out into the universe looking to find someone and take their stuff, and immediately have their ship shot out from under them. They are then laughed at, called scrubs, and told to go back to WoW for being terrible.

Does that seem likely to inspire them to continue down that path?

In EVE, you need contacts in order to get into the big game. In order to get these contacts, you need...contacts. And so on.
In order to make ISK via PvP, you need ISK. Making ISK via PvE is tedious, the most vocal part of the playerbase laughs at you for doing it and actively tries to stop you, and it is very slow.

It's true that EVE should be challenging. But there's challenging, and then there's "every single person you meet will probably betray you or kill you, most of them hate you simply because they're not friends with you from somewhere else, and making enough money to go out and shoot them in the face for it is an incredible pain in the ass".

Edit: You need ISK to get better > you need to get better to make ISK > you need ISK... and all the while half the playerbase is trying to stop you making ISK, then laughing at you when you can't get better.


Just like IRL where you get two extremes claiming either "Only the rich get richer" and "Getting rich is easy if you just work hard/follow steps 1-3", the truth usually lies somewhere in between.

Your statements fall into the same tired old rut. Consider - You claim that new players "immediately" get blown up after venturing into space. You claim in definite terms that everyone will need to already have a leg up to be able to progress with regards to contacts/ISK. You further claim that "every single person" one meets most probably has bad intentions towards you. That's a self - defeating mindset if there ever was one. Even if it was just hyperbole, it does show that you assume that EVE is unbeatable/not worth it to try, right from the start. You do realize it's just as bad as some players straight out assuming that someone who made a mistake is "terrible".

So, with regards to the question of how challenging EVE should be - Here's the thing, what constitutes "challenging" for someone could be easy mode for someone else, and unbelievably hard for that guy over there. It's usually relative to individual player motivation/aptitude. Personal anecdote - I did can mining back when I first started - that was before the barge changes - and despite getting canflipped a couple times, it didn't have any serious effect on my progression towards my goals. Compare that to players like these:

http://zedrikcayne.blogspot.com/2012/05/grand-theft-navy-apoc.html

For whom a single canflip set them back a few hundred million. The circumstances were the same, but in one the effect was negligible whereas in the other the player lost a good portion of their wealth. The difference - One player read up on canflipping, knew the risk, made a conscious decision to accept loss of ore as occasional cost of doing business, didn't take the bait, and moved on. The other flipped out and ended up with a disproportionate lossmail.

Point being, the difference in challenge could differ from one person to the next for a reason as simple as how much background research was done before taking the plunge. Just because you insist that EVE in its current state makes it too hard for a newbie doesn't make it so for the majority of people who try the game. Just because someone else thinks EVE is easy doesn't make it so for the majority of newbies. However - Whatever the case may be, EVE occupies its own market niche, it caters to gamers who prefer a higher bar set for challenge, there's already a wide variety of games out there that cater to the mass market, casual crowd. And it's a strategy that has brought EVE through a decade of success where a lot of casual MMO clones have already fallen by the wayside.

Being loudly insistent on turning EVE away from its core competencies "to retain new players" of the kind with lower motivation/less inclination to do research/less commited over the long term to any one game is not good business sense no matter how you cut it. It's diworsification at its finest.
Georgina Parmala
Science and Trade Institute
Caldari State
#94 - 2013-04-11 00:22:18 UTC
NARDAC wrote:
Georgina Parmala wrote:
Do they join a corp that helps them explore one aspect they find out they don't enjoy? Then get stifled, feeling too obliged to leave the corp and try something new? This last point takes us back to where this all started a few threads ago. Bear corps that falsely advertise they PvP on their recruitment poster. Then convince a player who joined looking to PvP that he can't. Because (Skill Points / Money / Boogeyman / Blobs / Slavedriver Overlords).


Maybe I'm naive, but I just haven't seen that much.

I have seen.. we'd rather not have you in our combat fleet until you've spent some time training, so meet us back here Wednesday night at 8PM and we'll do some fleet op, session change mechanic, and aggression timer training. Once we're sure you have the basics, then you can join the roam....

Heck, I've even seen corps that expect you to do these training sessions 3-4 times, just to give them time to judge activity level to judge whether or not they think you are just an alt.

And I've seen, the people that war dec'ed us this time are just too big and well skilled for us. We're going to have to stay docked up this week, but let's jump on the test server and get some practice.

Bah the forum ate my post.

TL;DR
Real noobs need the training session(s). The bad ones need them repeatedly. I've flown with ones that don't get basic movement and comms and it SUCKED.

SiSi Practice under overwhelming wardec is a great idea for noobs that falls flat. When I logged on SiSi for the first time after playing for a few months, I was in the starter system in a Punisher with 30 hours worth of training.

Lots of Highsec Corps claim to do everything while actually doing nothing.

Science and Trade Institute [STI] is an NPC entity and as such my views do not represent those of the entity or any of its members

https://forums.eveonline.com/default.aspx?g=posts&t=276984&p=38

NARDAC
Republic Military School
Minmatar Republic
#95 - 2013-04-11 15:36:01 UTC
Psychotic Monk wrote:


OP, I'm a gamer that enjoys the interaction of complex systems, treating the obstacles in my path as a puzzle, winning or losing in unexpected ways and playing competitively in a way that includes tangible loss.

It was my understanding that this was essentially the only game that met my wants, and I and many players like me have come here to play in this way. We have good evidence that the game was built with this in mind and design with this in mind has increased subscriptions slowly but steadily over the course of the one of the longest lifetimes of any game in the MMO landscape.

If I am wrong and this game should be for everyone, what game should I be playing and how long will it be before you come demanding that game be changed to suit everyone, too?



It was never my intention to suggest that CCP change EVE to increase new player retention. I was doing more a "descriptive" (explanation of what is) rather than "perscriptive" (assertion of what should be) analysis of the situation.


In the last few days, there were a couple threads on the topic. The first blamed the low retention on carebears that recruit new players, then only show them a boring play style that drives them out of game.

The second thread was from a new player. His thread didn't offer much insight.

In my opinion, the low retention rates are not because of carebears recruiting new players, then only show them the boring parts of the game. In my opinion, it has far more to do with:

* Difficulty in finding a good mentor, and difficulty in learning to play without a good mentor.
* Lack of trust of new players due to preponderance of alts looking to do harm, pretending to be new players.
* The great harm that a bad corp-mate can do to you, your corp, your alliance, that fuels the mistrust.
* The preponderance of immaturity, pointless griefing and general asshattery.



That said, I don't a few tweaks that would reduce the harm corp-mates can do to wach other, such as safeties preventing you from shooting, jamming, scrammin, etc, a corp/alliance blue would ruin the "complex systems, treating the obstacles in my path as a puzzle, winning or losing in unexpected ways and playing competitively in a way that includes tangible loss".

AGAIN, not suggesting this. Justing saying that I think it would make corps more willing to take on new players, and may increase the retention rates... or maybe not.
Captain Tardbar
Deep Core Mining Inc.
Caldari State
#96 - 2013-04-11 15:43:58 UTC
If some people had their way with the game mechanics, they would be playing by themselves in 6 months with no one to shoot.

Looking to talk on VOIP with other EVE players? Are you new and need help with EVE (welfare) or looking for advice? Looking for adversarial debate with angry people?

Captain Tardbar's Voice Discord Server

LHA Tarawa
Pator Tech School
Minmatar Republic
#97 - 2013-04-11 16:22:32 UTC
Captain Tardbar wrote:
If some people had their way with the game mechanics, they would be playing by themselves in 6 months with no one to shoot.



EXACTLY!

Well, maybe not exactly... instead of 50K players online, it would be like 5K players.

Remove local, nerf CONCORD, remove NPC corps, move L4s to low sec, remove the grind that is mining and mission running, remove NPC station slots (manufacturing, research)....

Great, now there are 5K super hard-core players online scattered across 5K solar systems. Most of them are cloaked up or flying a super fast interceptor looking for the occasional industrial player, but most of your time you find nothing, because the industrialists have long ago been driven from the game.

So, you are really just spending your time waiting for something that doesn't exist.

How is that fun?

RubyPorto
RubysRhymes
#98 - 2013-04-11 19:45:46 UTC  |  Edited by: RubyPorto
NARDAC wrote:
RubyPorto wrote:
NARDAC wrote:
And, the real point of this thread. You call it the "EVE mindset". I call it being a **** because you are a sociopath that enjoys f'n with people just because you can". tomatO/tomAto


The only immoral actions in any game are those that break the rules of the game or try to break the "magic bubble" that contains the game and its consequences. All other actions within the context of a game are morally nothing.


On this, we fundamentally disagree.


However, since morality is a purely subjective construct, not tangible objective truth, there can be no cogent argument made by either side.


I will simply say this.

When playing chess, yes, I'm trying to win. BUT, I'm also conscious that it is a game that should be fun for all involved. Being a prick, sitting or staring at them in an aggressive manor, and insulting the person's mother, may throw him off his game and help me win.

....

A game can be fun for all players, win or lose. A game does not require that you ruin someone's day, just to be fun for you, unless of course, you are a sociopath that only enjoys behaving in an anti-social way and causing pain to others.


I would say that having an unpleasant affect while playing a game is bordering on bursting the magic bubble. But that's not an appropriate analogy for what happened in the OP of this thread. He didn't claim that the AWOXer taunted him to get him undocked in his Machariel.

This thread is talking about something that is akin to taking someone's queen when they have it exposed.
Shooting a corpmate is something that was specifically envisioned when the HS aggression rules were laid out, a fact which was reaffirmed when the HS aggression rules were rebuilt from scratch. In other words, its well within the rules of the game, like taking a queen is.

It is not the fault of your chess opponent if, for some reason, losing your queen causes you pain. It is your responsibility to avoid games whose normal game mechanics cause you pain.

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon

NARDAC
Republic Military School
Minmatar Republic
#99 - 2013-04-11 19:57:37 UTC
RubyPorto wrote:

I would say that having an unpleasant affect while playing a game is bordering on bursting the magic bubble. But that's not an appropriate analogy for what happened in the OP of this thread. He didn't claim that the AWOXer taunted him to get him undocked in his Machariel.


Since I made both the post you are replying to, and the OP, that makes it convenient.



RubyPorto wrote:

This thread is talking about something that is akin to taking someone's queen when they have it exposed.

Shooting a corpmate is something that was specifically envisioned when the HS aggression rules were laid out, a fact which was reaffirmed when the HS aggression rules were rebuilt from scratch. In other words, its well within the rules of the game, like taking a queen is.


I always assumed the "can shoot corp mates" was done to help in training and such. That is how I have always sued it. Split the corp into two fleets and fight against each other for training.


If awoxing was truly the intent of the game designers when they created the ability to shoot corp mates without consequences, then they intentionally built into the game a reason for people to distrust corp mates, a reason for it to be hard to get into a good corp when you are newb, and a reason there is low new player retention.

Good job CCP, you designed in a revenue limiting mechanism.


RubyPorto wrote:

It is not the fault of your chess opponent if, for some reason, losing your queen causes you pain. It is your responsibility to avoid games whose normal game mechanics cause you pain.


I would think of it more as spades. You think the person across the table is trying to help you win, since you are team mates, but in reality, it is his intention to ensure you lose.


As I said, I don't rule out the possibility that this was CCP's intention all along, to make you distrustful of everyone, even your teammates that claim to be trying to help you. I just think that if this was their intention, then that design decision is a big part of the reason for low new player retention rates.

And, just to reiterate, because people are so quick to jump to conclusions. I'm not asserting that the backstabbing drives awa more people that it attracts. I'm simply saying that it drives away people.
NARDAC
Republic Military School
Minmatar Republic
#100 - 2013-04-11 19:57:58 UTC  |  Edited by: NARDAC
Double post. First it said my post was lost, then it showed up twice.